IFS Solutions

We want to do some changes on Customer Order Confirmations being sent via INET_TRANS. Currently the XML field <CUSTOMER_PO_LINE_NO> does not contain the actual Customer PO Line No that is in IFS > Customer Order > Order Lines row, (highlighted below) but a sequential one that IFS creates starting at ‘1’. This seems to be wrong, surely it should be sending the data that is in IFS. Can IFS fix this? What is the reasoning for naming the XML field to correlate to an IFS field and then not use the IFS data?

Hello, I am facing issue in the change order for PO yy07530, we need to cancel line 1 of this order, but am getting the attached error. How can we resolve this. Regards, Kruthika

Hi all, Is it possible to pass a date range to a lobby parameter? I have a Date type field called "Created_date" in my database view, and I would like to use "Starting_date" and "End_date" as page parameters to filter data based on "Created_date." I am looking for a way to add these conditions in the lobby datasource designer? A sample WHERE clause would be very helpful. Version: IFSCloud 22R1

which views are impacted when we link a customer_order_line with a shop order ? because in the view shop_ord we have a field customer_order_no but it is still empty after creation of a linked qty of 2 with a selected shop order …?? and I can still see that there is a link in the manual link but don’t understand which view is updated (i analyzed shop_ord and customer_order_line)... thanks in advance Frédéric

Hi All, I’m working with a customer that recently upgraded from Apps10 to IFS Cloud 24.2.3. In Apps10 they were using Repair Work Orders to install moulds/tools in production machines. Now they have a RWO in IFS Cloud: task 12570 - used to issue for repair and move the serial to Inventory task 12571 - should be used to issue the serial and move the serial from Inventory to In Facility As you can see from the Serial Object History, everything worked well to move the Serial Object to Inventory. Now when we try to issue the serial in order to place it In Facility we get the message that Serial Object already exists in the given site, so it cannot be moved. anonymous_block at line 1 MANUAL_ISSUE_ASSISTANT_HANDLING_SVC.CRUD_UPDATE at line 5393 MANUAL_ISSUE_ASSISTANT_HANDLING_SVC.CRUD_UPDATE___ at line 7608 MANUAL_ISSUE_ASSISTANT_HANDLING_SVC.CRUD_UPDATE___.CORE_PROJECTION_MANUALISSUEASSISTANTHANDLING at line 7602 MANUAL_ISSUE_ASSISTANT_HANDLING_SVC.ISSUE___ at line 8128 MAINT_MATERIAL_REQ_L

Hi HR Experts We have 2 leave types, statutory and non-statutory. Through the Request Absence feature in IFS, the employees can select only the leave type statutory. So that works fine. Type non statutory is turned off as shown below. How can we automatically activate for selection on the absence request once all the statutory leaves are used? [I know manual activation is possible through edit in the screen] Version 24.1.9 Thanks,Asela

I want to open self approval like below url, but not work, can someone help advise? thanks! https://cnxiaifsdevmid01.bugaboo.int/main/ifsapplications/web/page/Approvals/List;$filter=PersonId eq'#PERSON_ID#'

Hello, Our customer would like to be able to see the calendar week in PSO, as we have it for example in Cloud. Is something like this possible? PSO: They would like something like this: Thank you very much, Iulia

Does anyone have experience with or set up a file template for SAF-T reporting format for UK? IFS does not have UK format as a standard file Template. Best regards,Oskari

Hello Everyone, We attempted to print multiple reports simultaneously, but only one report was successfully printed. Upon investigating the issue, we reviewed the Kubernetes pod logs and found Java errors in the ifsapp-reporting pod. The logs indicated the following error: java.lang.OutOfMemoryError: Java heap space When I describe the reporting pod, the java heap memory allocation was as below; IFS_JAVA_OPTS: -XX:MaxRAMPercentage=30 -XX:MaxMetaspaceSize=594M Is there any possibility that we can increase the java heap space value from the deployment or any workaround to get rid of these errors? Thanks in Advance! Best Regards, Rayan

Hi Community, We’re trying to find a smooth and effective way of creating quotes and change orders in IFS Cloud, but are struggling with coming up with something. Scenario 1: Customer sends us a Request for maintenance, with the symptom of the part to be maintained. We send a Cost Estimate to the customer, based on experience with the reported symptom. Customer sends the component to be maintained. We create a Work Order and start the maintenance. During inspection, we see additional repair required, and needs customer approval for this. During service we reach the agreed Maintenance Cost levels, and needs customer approval to increase this. Scenario 2: Customer sends us the Customer order and the component, and wants us to inspect and report maintenance requirements. We create a Work Order We start disassembly, inspection and test, before we send a Cost Estimate to the customer. (Hours are logged) The rest is similar to Scenario 1 steps 5 and 6. Regarding IFS Cloud support for the sce

In Apps9, when Avalara was enabled there was an RMB “Fetch External Tax” when clicking on the CO header. I have Avalara enabled on a site, but I do not see the equivalent to that in IFS Cloud. What am I missing?

IF i was setting up docman classes (six ) per region and havig about 15 regions…. I was to attach existing document to the right employee (incase the bulk upload was provided wrong employee detail for one document oout of many ) how do i make sure that when get use the right employee file page doc attachment with the classes and formats ..the document is alread in IFS except that its assigned to the wrong employee… I expect before detaching the document making a not of the “doc number” and detach to get rid of wrong employee association. However with the right exployee attach the existing “doc number” one shoudl go through the attach existing button before the New document and search for the document , however here it shows all document within IFS right from invoce expenses etc...expecially with Multiple companies / regions / classes ..how to customise what is able to be shown in the attach existing page !!! My issue is its showing all types of document not the employee file related cl

Hi, In IFS Cloud(21R2), what are the options available to change automatic log out time of the IFS client application and mobile client when a user hasn’t been active for sometime (X minutes) ? I noticed that there is a system parameter called ‘Max idle time’ in Apps10 but I coudn’t find the same in IFS Cloud. Best regards, Indika

For Multi-Company Project Reporting, can someone clarify the controls and logic for the field “Multi-Company Reporting Method” between the two projects - Employee and Customer. Each Project can have its own setting for this field. I have typically made them match, what happens when they don’t? Does setting on one project take priority over the other? Or must they match? For example if Employee Company is set to use Voucher, but Customer Company is set to use Project Invoice, what happens? Thanks Jon

Hello All, We are currently in the process of upgrading from 23.1.11 to 24.2.0 through the Release Update Studio. We successfully uplifted the customizations, and the creation of the topic environment and the sanity build were both successful. However, the delivery creation failed due to errors in the standard objects.We have checked the log file and could see that there are numerous errors related to deploying standard core views/packages, even though the customizations have not impacted this area. We tried to deploy one of the errored standard API from Developer Studio by connecting to DEL env, and it got successfully deployed to database without any error (refer screenshot). Interestingly, the creation of TOPIC environments from the Release Update Studio was successful, and the sanity build performed just before the failed delivery creation also succeeded. Therefore, the delivery creation should have been successful, as it theoretically uses the same code from the repository. We are

Hello everyone, Here is a use case for which I need your help. The customer "Point P" places a customer order on behalf of a third party "MIKIT".In this order, "Point P" applies its own pricing and discounts (e.g.: 50% on a sales group). The need is, when creating the Customer Order in IFS, although the customer on the header is "Point P", to apply a price list (including prices and discounts) defined for "MIKIT" to the order.If no specific price list is configured for "MIKIT", then we should keep the prices provided by "Point P". Does someone know how this could be modeled in IFS?I tried adding "MIKIT" as the end customer on the customer record for "Point P", but without success...

We have Okta working with IFS Cloud 24R2, but if a user has never logged into IFS after clicking on the Login with Okta button it forces the user to reset their password. Is there any way to disable this?

Hello I have a migration job to create a supplier entity with CSV I would like to replace the column Contact with columns Contact Name, email and phone These are filled by the technician when using this job I would like to, in Comm Method to create 2 contact method lines, one with email, other with phone number. I’ve been tinkering with it for a while and couldn’t figure out how to make it work to create the 2 lines In Source Mapping I cannot create new entries with the same COMM_METHOD view In Method List I’ve tried having 2 lines with the COMM_METHOD API but I could have done something wrong Currently its working with just Contact being filled out with one value I’ve tried via Event, I can create the additional contact method, but it is not linked to the address Appreciate some insight if possible, thanks

Hello, Does anyone know if there is a way to update the expiration date in bulk on the ‘Report Archive’ screen in IFS Cloud? I’m trying to do some data cleanup. I’ve already set the default to expire but that doesn’t affect what has already been printed in the past. I have seen the -- Archive_Distribution_API.set_Expire_Date but it doesn’t look like there is anything in that ARCHIVE_DISTRIBUTION view or anything in the ARCHIVE view so I am confused where this data is stored. Any help is appreciated, thank you.

We run IFS Apps 10 and have the IFS EE Link Handler Chrome extension installed on each computer. This morning, we’ve had users that are unable to get into IFS. If you go to the web store to view the extension, you’ll see the following error: This extension may soon no longer be supported because it doesn't follow best practices for Chrome extensions. Has anyone else noticed this? Without this extension our 500 users will be unable to access the application. For reference, all computers noticing this issue are on the most recent Chrome version as of today and we have advised a reboot with no success - 131.0.6778.205.

The EE Chrome Extension is expiring soon. Is IFS releasing a new one? What do you recommend we do?

Hi Everyone, Can anyone point me to some examples of setting up Absence actions? I checked the help and it doen’t make things very clear. I’d like an absence action to be created when an employee returns to work. I can make it work partially using T-ACTION with the following parameters: 1;2;2;1;10;5;10;1 I’m struggling with paramter 4: Start Day Value; does anyone know what values are acceptable in this parameter? What value would I enter for the end of the absence (ie, when the employee returns). If anyone has any examples of Absence actions I’d be really interested to see. Many thanks, Scott

I have an issue that has only cropped up with a few users and can’t be solved by normal troubleshooting of Aurena Agent. Process: Prepare Work Order → Attachments → Documents → New Document Set Doc Class and Format, click Select, choose file (located on desktop folder, also tried moving it to the \Documents\IFS folder) Click Upload. The following error messages crop up: 1st error message: EdmFile.The "EDM File” has already been removed by another user.2nd error message: Something went wrong when uploading the file using the Aurena Agent. Error message: Forbidden I have tried uninstalling/reinstalling Aurena Agent, including logout/reboot. Sometimes this works for a little while, but then the issue returns. As mentioned, this is only an issue for a few users, so I don’t think it’s a case of e.g. security settings crashing with IFS operations. Has anyone else experienced this and found a solution?

Can't upload pictures from iPhone (CRM Companion 10 app v 1.8) but download works - sales reps can't upload pictures taken on their iphone (iOS 16.1.1 on iPhone 13 Pro Max to IFS APPS10 UPD 15. In the screenshot below, you see the 3 files related to the customer record. Notice the first one was downloaded successfully from IFS to the mobile app. The other 2 files failed to be uploaded properly to IFS Apps 10 and subsequently failed to be downloaded when the user tried to view the documents.In the screenshot below, you see the 3 files related to the customer record. Notice the first one was downloaded successfully from IFS to the mobile app. The other 2 files failed to be uploaded properly to IFS Apps 10 and subsequently failed to be downloaded when the user tried to view the documents. In IFS APPS 10, 3 documents are shown under the customer record, but the 2 files uploaded from Mobile cannot be viewed. Only the 1 file that was directly added through IEE is viewable.