Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
This will include questions related to FSM and PSO.
- 1,362 Topics
- 3,544 Replies
Hi, Is it possible in the Webclient, when you modify one of the task's search fields, to immediately detect that modification and run a script? Right now the script we have only runs after deselecting the field, the event we are using is the "AfterValueChanged", all the other events didn't work, like the "TextChanged".What our script does is, if it detects a blank space, it replaces it with "|".We want the script to run as soon as it detects a modification because if before deselecting the field, we press the SEARCH button, it gives the following error: Best regards
Hello,In the project I am involved with, we communicate with a backend system to create tasks with coordinates and address. Sometimes, tasks don't come with coordinatesI would like to know, if it is possible to click on a map of the fsm, to obtain automatically the latitude and longitude of that place? Knowing that fsm uses the provider Bing behind.
In the FSM Smart Client, we can insert an address to the system using the “Address” window.The mandatory fields are only the “Address” and “City”. Once we provide those data and save, we could see that the FSM automatically, updates the Latitude and the Longitude. It locates the specific location in the map as well. Could you please let me know how these data is being filled? Further, I noticed that different customers/environments hold different data for the below 4 (auto filled) fields. Would like to know how to do this configuration as well. Thank you for any help you can offer.!
For my customer I look to a solution for the following.A work order was entered and the work type was not entered. The work type is one of the aspects using in posting control. Error message in ‘Distribution and Manufacturing Posting Analysis’ is as follows: 'Value is missing or has an invalid time interval for posting type M50 control type C54 code part A in company x’. Historic WO has been reopened and WO has status Work Done. Transaction are sitting and waiting.Trying to update the work type gives the following: Generated customer order has status Invoiced/Closed.How to commence and change the work type in the WO?
We have a requirement where technician from one country should not be able to cross boundary and move to another country to work on a task near the border area of another country. We are not using Division or teams/ skills. Can we use Barrier functionality in PSO to achieve this? If yes how should we configure the barrier points? Any idea/ suggestion?
Hi,I have view and watched the video on the KB Article below.But I am still having issues trying to get some of the bridges to be blocked along the River Thames in London. For anyone UK Based who have an Operations Team who don’t like to send Field Service Technician North or South of the water, have you implemented anything? I’m looking at specifically from Dartford Crossing through to the bridges in Central London, so the DSE isn’t using them. I have in the past queried barriers and believe some have been successfully implemented. I was instructed to use the Blockages section too, shown below. Which then results in the map looking like;Note the red marker on the point I want to block, and also the tail of the barrier going out to sea. Again I was instructed in the past to do this. Getting into central London that is a little bit more complicated, however it’s more steps than what is shown on the video. I wish the barriers were that simple. I have tried that, but we’re still seeing
My FSM6 contract selection screen is blank in the web client. It works just fine in the Smart Client. I have Update 21 installed since last Friday, but I noticed this defect just today.The issue shows consistently on the request, rma, request line, request unit and repair center screen. My workaround is to create the rma in the smart client first and continue in the web client for my presentation. All entitlements are applied correctly.Any recommendations how to fix this issue?Please advise.
Dear All, I’ve noticed that the standard IFS Cloud has a lobby called ‘Service Technician’ that seems to be using similar functionality as the Mobile Work Order application. When you click on ongoing Work Orders you get the possibilities to start travel, start work, complete work and do a report in. But I am still missing some things like: issueing parts, a service report BEFORE customer signature (so my customer can read what I’ve done - similar to the MWO). Is this functionality present in the IFS Cloud application, if yes, where can I found it? Or is it still under development or how is this moving forward? Best RegardsRoel Timmermans
We want to use the newly introduced additional attribute feature for sending some additional attribute to PSO. While creating the addition attribute, I could see I have to choose PSO Table name and FSM Table name along with some other fields. If I choose “Activity” in PSO Table Name I am allowed to choose only “Task” or “Request” as FSM Table. We have an extension table called “TDC_TASK_EXT” of Task table in FSM. While trying to choose the table “TDC_TASK_EXT” as FSM Table, I am getting some error. Please find the attachment for more detailsCan anyone knows what I am doing wrong here?
Hi!When using the “Additional Attributes” in FSM6, there is currently a limitation in regards to the data-type being sent to PSO.As of now it is possible to send columns from the tables which has a datatype of DateTime, but this is not sent to PSO (which does not “understand” the datatype DateTime) and datatype field is omitted when the xml towards PSO is created.Is there a way to override this, other than changing it in metadata (which also would make this an issue when viewing the field on a screen/changing it/performing logic(BR/Scripts etc))?Baseline datetime field request_dttm is sent as marked up in the image, baseline : Since there are datatypes selectable on fields in FSM, would it not be beneficial to also be able to choose the datatype to be sent to PSO when creating an Additional Attribute?At least have it default to “STRING” when parsing the xml…
How can we achieve engineer relocation in FSM, that means an engineer who is tagged to base location A relocates to a new location B for a certain number of days. He will be assigned tasks for location B for that certain number of days and upon completion of that period he will again be assigned tasks for location A. How can we achieve this in FSM? Please help.
Hello everyone, The client we are working for has the need to record what parts are installed or uninstalled and their serial numbers by their Field Engineers even if these are not originally in their Stock.Is it possible to do it through the Parts Used screen? The Miscellaneous Tab requires to indicate Place and Location.Thanks in advance, AWLF
Hi All , I raised this question as per customer concern . As shown in Send SMS image this send SMS feature only enabled in Smart client and it is hidden using below FSM client script Send SMS client scriptSo can you please provide is there any specific reason behind this as I see this is not implemented for web client comment in description also can you able to suggest me any other solution to achieve this since customer needs alternative way . Thanks and Regards Shobana
Hi,we like to create an new product status in FSM 6. In the FSM Codes → PRODUCT_STATUS are two entries. Installed (Code Value 1) and Uninstalled (Code Value 2).We´ve created a global code for the PRODUCT_STATUS and changed the lookup in the product screen in the UI Designer. The new code was displayed as expected.BUT: If we try to save the new product-status we get the following error-message.“Column(s) Status To in table Product Tranlog have invalid values.”So i think there is a validation to the FSM Codes for PRODUCT_STATUS. Does anybody know were this validation is located?If i user one of the already existing codes, erverthing works fine.Maybe somebody can tell us where to find the validation or tell us how to set up an new product-status.Thanks
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