Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi,I’m getting below error in task screen while trying to open a task_id, same error I’m getting in webclient as well.  

Hello,I’m having an issue with a web client script. The script checks the current task_status and builds a dropdown list based on that value. If task_status = 'APPOINTMENT', the dropdown should include APPOINTMENT. If task_status ≠ 'APPOINTMENT', then APPOINTMENT should be excluded. Test 1: When I test this using my own role, the script behaves correctly. However, when I switch to another role, it no longer works—even though both roles use the same screen configuration and the same function.Test 2: If I add an alert statement inside the script, it suddenly works for both roles.On the Screen it is set to: AddEditOpened and AfterDataLoad. Web Client Scr

Getting the Error  - Send Dataset Force Load - Error: SvcschApptBooking.FND_LOCKED: The update could not be performed since the Appointment Booking record is currently locked. Please retry the operation. when trying to send Full Load

Hi All, Could someone share the process to set-up automated Time Type selection based on Calendar?I’m trying some things but I can’t seem to figure it out.The idea is to be able to set ‘Standard Time’ and ‘Overtime’ Automatically based on the Time Repôrted on a Work Task. Best RegardsRoel 

FSE reported few hrs in return travel while completing the task but the entry does not reflect on browser. Any idea why? MWO shows return travel hrsBrowser does not show return travel hrs 

Hi Community,Does anyone know if the IFS Cloud product supports the use of Active Directory, or EntraID authentication methods over JDBC for Oracle DB.  If so is there any reference article describing the setup parameters required. thanks

It seems to me that this version of PSO (6.16.0.46) has serious issue when attempting to rebook an activity. Here is the description of the behaviour:When sending for the first time the request for an appointment for an particular activity, PSO is always responding correctly with the available slots.  If you save a specific slot, the activity is correctly showing on the Gantt chart.  If you try to rebook that activity (customer calls back to change the date of his/hers appointment) on the same day - the sytem always send back Error 500 - An internal error ocours. If you try to rebook the same activity the next day (of after you force the FSM-PSO initialization) you will have no problem to rebook that activity. I am able to demo this using Postman pointing to PSO 6.16.0.46 - IFSScheudlingRESTFull GatewaySame payload work perfectly on 6.5.0.29 (and you can rebook the same activity as many time as you want) - so the issue is no

Hi everyone,As part of our PSO implementation, we are using ARP, and resource shifts are being created directly in PSO using automatic background shift generation.We would like to know whether, with our current ARP based implementation, it is possible to also view all resource shifts in FSM. This would help our business users especially Dispatchers (back office users) to easily observe technicians shifts and, in certain scenarios, manually assign tasks while taking into account resource shifts and calendar exceptions.Do we need to create rosters in FSM as well when using ARP, or is there an alternative approach to achieve this visibility?We are currently investigating this and would really appreciate any insights or best practices you can share.

We have a requirement from customer that should the activity be automatically scheduled or should there be manual scheduling based on activity type. They have the same set of resources hence different datasets is not a choice.Could someone help what could be the solution in this case?

​@Alexander Heinze maybe you can help here.Is there any reason why we cannot have task dependencies between tasks that below to different request scopes?Goal: Enable combined planning of multiple recurring tasks over different services​Example Use Case: Maintenance and Safety Check for the same equipment due at the same time → Technician should complete both in one visit. Tasks belong to different Request Scopes/Services. I’m very tempted of commenting the error message but I’m not sure what the implications would be 😁.Excerpt from JT_TASK_DEPENDENCY: Any hints would be very welcomed!

Hello everyone,We have a customer using PSO Standalone (Version 6.16.) who requires that short-term absences are immediately visible in the system. When a resource reports sick and this is entered in PSO under unavailabilities, the absence does not appear in the Gantt chart until after an import (load file). This is problematic for short-notice absences.Is there any way to make absences visible immediately?Thank you!

Hi, According to the IFS documentation, it's possible to rename a part serial linked to a serial object when it's listed as "In Inventory." To enable this, we used the "Move to Inventory" option. A work order was generated, and we completed the return process. The serial object's status was successfully updated.However, despite the part and serial now being in inventory, the rename operation is still failing. The error is “the serial exists in inventory and cannot be renamed” .. Are we missing any step once the serial is returned ??   

In Presales Support Services, we created a Proof of Concept for a new report: Service Report for Request Work Task, similar to the report generated from MWO (Mobile Work Order).Attachments:Ready-to-install solution Example report output  Thanks to ​@gisagb for the idea and key contribution.

Hi all,When I open 'Map' via the Schedule Board, I get the message 'Map provider not configured'. The same thing happens with the map at an address.Does anyone know where to configure the map? I would like to use Azure Maps since Bing Maps is being deprecated. Regards,

Hi, I am working on an enhancement where the logic should execute on the click of a button.In the Web Client, this is implemented using executePerform in the Client Script.Now, I need to implement the same functionality in the Smart Client. However, Smart Client does not have a built-in feature to trigger a perform. I tried creating a Business Rule for an explicit call, but I am not sure how to proceed. Could someone explain how to use an explicit call in a Business Rule? Or is there any other way to trigger the functionality on button click? Please let me know.

Morning, I have the following workflow and this is the order of the screens we want to see. However when it is saved and published the 4th screen (PrerearMM) is showing before the 3rd Screen (DebriefSurvey1) through the Workflow. Any reason why this would happen, and what we could check? Regards Ady

Hi all,I have a Company and Service Organization set up with a certain time zone, but the Scheduling Dataset does not have the same time zone and I cant change it in the creation of a Scheduling Dataset.Company Time ZoneService Organization Time ZoneScheduling Dataset Time ZoneIn the Dispatch Console all the Request Work Tasks created for the Service Organization are displayed in the wrong timezone and have a shift of 8 hours compared to the plannable time sections.How can the time zone on the

Hi Everyone,We want to know Is there any In-built mechanism to capture the technician for a particular Interval without manual intervention updates (like tech work status updates or task status and person status updates by tech ) as part of Geofencing ? and we are Interested to know If there is any such feature ? In case if we have , what is the configuration and working mechanism and Limitations in the Product w.r.t to Mobile as most of the technicians are using mobile.

Hi,We recently noticed an issue, whereby Attachments cretaed on the system, end up as a record with no File Path or BLOB data. As a result, the attachment is not useable.  It happens frequently enough to be a concern, but also the majority of Attachments get created without any issue. Its just the occasional one. Any clues as to what may cause this? Thanks,Martin

We are using IFS Cloud 25R1. In the Dynatrace we need  application performance monitoring and infrastructure monitoring. Can Anyone help meThanks in Advance

Hello together, we have the situation when manually changing the service organization and also if we want a service  for a request the access group will not be updated in baseline?  Do you have the same behaviour? ThanksMarc

Hi,Is it possible to mask the data on FSM application, for eg: email : abcedghijkl@gmail.com should be masked and shown as a********@g****.c**. How to implement/configure this in FSM application.

Hi all, I'm looking for some up to date documentation regarding the minimum requirements for using the IFS FSM mobile app (android and iOS).  Someone knows where to find them? Regards,