Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Dears,Iam trying to add customized Scheduling exception on the PSO(6.13), by using id >999,  but I cannot see any Exception type data from the drop list. How we can associate these rules to real exceptions?Where and how should i configure to trigger this exception.? Thanks//

HiWe are using IFS Cloud for Service Management connected to IFS PSO 6.15. I am currently trying to run a simulation of a day of service using the OSV functionality. I have successfully created the activity data to replicate the time slots for appointments used for work in the simulation. The problem arises that the shift defaults to a 9am start and the start of the simulation is from 08:50, but the first appointment starts at 8am.My question is if this time can be adjusted to cover the time period I’m looking to replicate in this scenario?My only alternative I can think of is to move all appointment slots back 1hr (so the earliest starts at 9am) and then extend the shift back 1hr using an overtime at the same cost as the regular shift.Thanks

Our customer has a  situation where engineers are unable to complete work tasks for various reasons, hence puts the task to incomplete with incomplete reason. Based on incomplete reason we would need a revisit on the same task and hence a new assignment is needed.If we do it from Mobile we have two options,Assign to me (which asks for preferred date and time) Needs to be plannedIdeally the requirement is let PSO decide when can it be replanned for based on the SLA. However problem here is, if we give the option of Needs to be planned, it creates a the new allocation but goes to unallocated as it becomes a co-requisite of the previous assignment (one which was incompleted) and thus cannot be scheduled by PSO anymore and also it will never go to the same technician even if technician has the available. And if we give assign to me, we need to give the preferred date and time and it goes to accepted status directly which is completely wrong.I’m looking for suggestions or best practices on

hiHow to delete the work clocking? I saw the delete button is available for some clockings but not for all. Ex. for task 8 below, the option does not come. 

Hello All,While installing FSM on premise for HTTP (clarification, we setup 443 on HTTP and 8443 for HTTPS)We are getting error port number does not match with configuration site bindings. Please specify a valid port number. Our Bindings looks like this: So far we tried, changing HTTP back to 80 followed by IISRESET and setting up streaming Endpoint also to 80, 443 etc but the error remains same.In general, what are the guidelines to setup FSM application on HTTP?

When I try to allocate/Assign a person to a work task from the prepare work order window (Assign multiple Task > Type Resource > Select Resource from Drop down> Click on OK) at times it get below error message (picture 1) which results in below assignment without a resource tied to it (picture 2) – that cannot be used and need to be cancelled. This happens intermittently and doing the exact same (typing the same letter, pressing the same resource) works 1 minute after.Pic 1:Pic 2:   

Hello Community,I am experiencing an issue when trying to log in to the IFS Field Service Management (FSM) Smart Client on my Windows laptop.Steps to reproduce: Open Start Menu → Search for FSM. Launch the FSM application. Enter Person ID and Password, then click Login. A login window appears, but after submitting credentials I receive an error: "The requested operation could not be completed due to a file system limitation." Clicking on Details shows a log with technical information (I can provide a screenshot or full text if needed). My environment: Device: LAP-1023-01 (x64-based) Processor: Intel Core i5-1235U (12th Gen, 1.3 GHz) RAM: 16 GB OS: Windows 11 Pro, Version 24H2, Build 26100.6584 Installed: 17 Sept 2025 FSM Client: Smart Client (latest available version) Problem:The login fails every time on this laptop. The same FSM user account works fine on other machines (both Smart Client and Web Client). The issue only started after upgrading to Windows 11 Pro 24

Scheduling Demystified describes changes and additional capabilities related to scheduling in IFS Cloud 25R1. People with experience in 24R2 should focus on chapters marked with 25R1­­­­­­☀️ and 25R1↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 (IFS Cloud) and ☰ (PSO). They have also been aligned with the New Navigation Structure.Features that rely on AI are marked with ✨.The document has expanded significantly in recent releases, which resulted in the need to restructure its content. Topics have been reorganized based on relevant user personas, such as dataset setup and administrative tasks. The chapter titles now specify their applicability to Dispatch Console (DC), PSO, or both. If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates. 271 pages cover:Termi

Hello Community! I have a question regarding the sorting of the event log. On the Work Order and Work Task, the event log is listed under the attachments. You would expect that the first event log on the Work Order/Task appears at the bottom and the most recent one at the top. However, as you can see in the image below, the event logs don’t seem to follow any logical order.Is there a way to determine how this list is currently being sorted, or whether we can define the sorting ourselves? I understand that the attachment is a framework object, so unlike other client objects, we cannot apply sorting directly from the page designer. In my view, the event log should ideally be sorted by sequence or by date/time created. I’m aware of the dedicated Work Order Event Log page where sorting is possible, but this does not fully address the need. Thanks in advance for any insights!

Hi Experts, I need to create a JSON array in an FSM Outbound Integration. I followed this article, which was helpful.FSM Outbound Maps - Always use the Json array for specific entitiesHowever, this method somehow includes the JSON root element in the outbound payload. I have already set 'Omit JSON Root' in the details section, but the root element is still present. Is there another way to remove it?Here is sample outbound payload -{  "part_need": {    "sequence": "1134395",    "wCode": "CC",    "priority": "1",    "tCode": "",    "part_need_tasks": [      {        "pCode": "40103-1001",        "bCode": "40103-1001",        "orderNumber": "1542692",        "orderLineNumber": "1175305.0000000000"      }    ]  }} I need the output without the top “part_need” element.My current map settings are quite simple and configured as follows:   I have tried the following 3 JSON data connectors - Basic/Standard:Metrix.Integration.JSONOutboundConnectorAdvanced:Metrix.Integration.Integration.DataConne

Hi Community, Does the FSM Baseline App support barcode scanning on Android devices? If so, which version of the app introduced this feature? Thanks in advance for your help!  

Company schedules technician work in PSO. At times technicians who have active shifts in rota are doing deliveries instead of tech work. Would like to filter or colour/color scheduling Gantt or do something visual in the Gantt in PSO for shifts when tech is driving a delivery truck in order to know that the tech is not doing tech work those days. Truck types are skills in our application, and truck skills are associated with either tech or delivery work, but don’t see any way to filter on skills? Viewing the scheduling XML one can see Resource_Skill and Activity_Skill, but can’t filter? Appreciate any guidance, thanks. Using PSO 6.15.0.46.

IFSCloud 23R2Currently we are using Dispatch Console for day to day Resource and Work Task Activities.We see there is one key difference in Dispatch Console and PSO ie PSO does not show Inactive resource as expected ie Scheduling Resource(InActive), However Dispatch console does not consider this and will always show all resources regardless of Active/Inactive. This is causing issue for dispatcher, as it is hard to manage resource without any filter and this behaviour and they often end up scheduling to InActive resources during manual scheduling. Can you please advise how are other customers dealing with this behaviour, is this normal behaviour or environment issue at our end? How can we limit Dispatch Console to show valid Active resources only. Thank you

Hi there, Is there any way to change the view in Dispatch console for a specific task, to the actual start and finish of the work task, when a job has been done?In this example, the technician has started the travel of a work task in MWO, then realized this was a job for another day, so he put it on pauze, and restarted it a couple of days later.Maybe this is where it went wrong, but then what is the best way to handle this from MWO?Now in Dispatch Console, it looks like he has worked multiple days on this, which is not very easy for planning… (see attachments)

Hi,It is possible that PSO takes into account the stock of a resource before allocating the activity? Please take into account the fact that data comes from IFS Cloud, it is an integration between PSO and IFS Cloud (FSM). At the moment I do not see the ,,parts" tab on the resource, in PSO.Thank you in advance!Best Reagrds,Miruna

Can we add IFS MWO service classic app in application  like simulation-Android studio application so that it will looks like mobile?

In service technician portal,tasks created from service request are not visible in assigned,completed etc.

Requirement - select a relevant Service on the Create Request screen and have the Service Price Rule be applied to the Request instead of the Price Rule defined on the Contract Line. This works for SLAs but not for the Price Rule? I have a Service defined with it’s own Price Rule set, see screenshot.This Service is then added to the Services tab in my Contract. However, when I’m logging my Request, the SLA is being read from the Service ok (as expected) BUT my Price Rule is not being pulled into the Request like the SLA. Does anyone know why this might not be?  I’ve done two tests:  Test 1 - a Contract Line set to Invoice Plan (therefore no price rule at Contract Level). No Price Rule is triggered at Request level - completely ignoring my Service Price Rule. Test 2 - a Contract Line with a Defined Price Rule (therefore not Invoice Plan). This pulls in the Contract Line’s Price rule therefore ignoring my Service’s price rule again.  Is this intended? If so what’s the point of defining a

Hi,  Could you please confirm whether the IFS Mobile app supports Android devices with 16KB memory page sizes?We’re reaching out due to a platform requirement: newer Android OS versions are enforcing 16KB memory page sizes. Apps not compiled with proper support for this may crash or fail to load on these devices.This is a critical concern for our environment, as users may begin to experience issues on newer Android OS versions if the app is not updated accordingly.Could you confirm if this support has already been implemented? If not, we would like to request that it be included.Thank you for your support. Regards,Aruni 

Service management > Installed base> Service object  When an inventory part set as Serial maintenance aware, it is available in Service object, where the operational status is set as Non Applicable. Even after issuing that part from the request work task, and added the location, it is not possible to change the status In operation.  there is an option in Make maintenance aware, but there is no edit option to change the place serial in facility toggle. 

Does FSM On Premise OData supports caching of transactional data? If yes, where to configure this?We noticed that first few transactions are slow, while after few OData inbound API requests, the transactions starts processing faster. This looks application is storing cache somewhere. (Just to clarify, we are not looking for metadata caching or refresh cache option (which is done after making config changes in the application))

Hi All,I understand that editing the quantity in IFS FSM is currently not allowed (blocked hardcoded). However, we would like our users to be able to adjust the quantity of (after) an entered part usage directly in the mobile app.Does anyone have suggestions or know of a possible workaround?Regards,

Hi,I was trying to configure other Task status in ifs cloud, but unable to found any screens related to it.After analysis, I found there is a screen in Service→ Admin-→ Task Status Flow but I was unable to see that screen. I tried logging in with IFSAPP as well but still unable to see that screen. Any idea what needs to be checked?