assyst General

General questions regarding IFS assyst.

  • 314 Topics
  • 747 Replies

314 Topics

P
Do Gooder
paulkDo Gooder
asked in assyst General

Response Flag

Hi,I’m using Assyst 11.3.7 and I am looking for some definitive info on how the response to an incident is measured. I have seen cases where the response time is time stamped at the marking of Resolved when lots of activities took place before that. I have searched he help but can’t find anything that defines this Is there are particular action the user should take to ensure that Response has been timestamped correctly?Thanks

1
McrPauloV
Do Gooder (Customer)
6 hours ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

How to fetch details of Contact User Query Profiles?

We have a requirement to fetch what all Cost Centers are linked to Contact User Query Profiles.Don’t see any DMW or DB table that gives such relation.

3
McrPauloV
Do Gooder (Customer)
7 hours ago
N
Do Gooder (Customer)
NicoDGDo Gooder (Customer)
posted in assyst General

Possibility to reference fields of an item form in the lookup filter of a change form

Hello,it would be great if it is possible to reference fields of an item form in the lookup filter of a change form.So like i can say that a lookup field in the change form for items can be filtered by a custom field on items.

0
N
Do Gooder (Customer)
1 day ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Lookup File Expression on Job Titles

We want to apply Lookup Filter Expression on Job Title Field based on CSG. Something like below:select UserRole.Id from usr_role as UserRole where UserRole.csg.shortCode=’XYZ’; But this expression is failing. Please help in fixing this.

2
M
Do Gooder (Customer)
3 days ago
im_j_sh
Sidekick (Customer)
im_j_shSidekick (Customer)
asked in assyst General

assyst Summary field length

We have to synchronize Incidents with our suppliers ITSM-System; alas, the supplier’s Summary only supports 100 characters. Is it possible to restrict the field length in assyst? 

2
im_j_sh
Sidekick (Customer)
3 days ago
R
Sidekick (Customer)
R-CHRISSidekick (Customer)
asked in assyst General

Automating a SmartMail email that includes attachment(s) from the logged request

Assyst v11.5.2SmartMail v1.12.5 We are developing a new process in assyst that all starts with a new custom logging form within assystNet. The users completes the questions and then has to attach a document before being able to submit the request. After the request has been logged, the attachment(s) that the user has attached to the request needs to be attached to an email that is sent externally. How can I automate this please by using AP rules and SmartMail without someone having to manually trigger this by taking a specific action and select the attachment? The aim is to automate as much of this manual process as possible

9
C
Hero (Employee)
4 days ago
N
Do Gooder (Employee)
Natalia FrancoisDo Gooder (Employee)
posted in assyst General

11.8.2 release webinar: What's new and improved

📢 Join our webinar on Tuesday, July 30: Introducing IFS assyst 11.8.2!Discover the enhancements of IFS assyst's new release - 11.8.2! From form overrides to ITOM improvements, we’ll explore it all. If manager and employee self-service, and automating employee life cycles are at the forefront of your mind, our HR Case Management Module Add-On is the reason you will not want to miss this webinar!Learn more and register now: https://ifs.biz/zj2  

0
N
Do Gooder (Employee)
8 days ago
K
Do Gooder
kashifkloudyDo Gooder
asked in assyst General

Is IFS Assyst capable of integrating with SIEM solution like Microsoft Sentinel

I wanted to know if IFS Assyst can integrate with Microsoft Sentinel or any other SIEM solutions to be able to create tickets automatically for security alerts or incidents? If yes, then what all methods are available for the integration.

1
Alexander Heinze
Superhero (Employee)
8 days ago
R
Sidekick (Customer)
R-CHRISSidekick (Customer)
asked in assyst General

Pulling info from CI into custom Caption field on assystNet logging form

I have logged an idea for this, but am wondering whether anyone may have a better idea of achieving this?We have a custom logging form that has a custom item lookup, and what I would like to be able to do is provide the user with a short summary of what that item is/does. It doesn’t look like the we are able to amend the column profile that appears in the item lookup so it includes a remarks field from the CMDB, so the only way currently to achieve this is to create a caption field and manually enter the text - but for 100’s of items, this is not feasible. Ideally, what I would like to happen is when an item is selected, the next custom is a caption that is configured dynamically pull through the information stored in the remarks field of that item in the CMDB - only needing 1 caption field instead of 100’s. This currently isn’t possible, and logged an idea for this 5 months ago, still with no solution.Is anyone able to advise if there is a better way to achieve this? Any help is appre

2
Robert Wood
Hero (Employee)
11 days ago
T
Sidekick (Customer)
TMurphyNS
asked in assyst General

Link Item to Linked Item Group Exception ETM Import

Hi all, Within my ETM import I am checking to see if there is a Linked Item Group associated with an Incident (Event). If not it will create one. This is working as expected. Then I am trying to link an Item to the Linked Item Group but it fails with the error “You are not permitted to perform this action. Type: PrivilegeException.”.mapAndPost Assyst REST Exception: Error invoking create on linkedItem with body.The ID I am using is an Admin ID and I use the same one to create items and Products within the same import channel / datamapper with no issue. I have confirmed the linked Item Group was successfully created and can be referenced via the Id and that the item exists and can be referenced via the Short Code. See images below.Can anyone think of a reason this would fail? Am I missing another required field upon creation that may cause a privilege error?Thanks for your assistance!Trevor   

1
M
Do Gooder (Employee)
16 days ago
P
Do Gooder
paulkDo Gooder
asked in assyst General

Tracking product deployments

I’m looking for a way to track deployments of equipment, but I don’t really want a fully blown asset manager.In IFS assyst, I want to connect a contact user (Customer) to an Item  in order to be able to find all item connected to a customer and the other way around, all customers connected to this item. I would also require a date field and a status field. A field to record the number of items connected would be useful as well.I’m currently using assyst 11.3.7 but happy to upgrade if that help.Does any have any ideas on how I could do thisThanks 

2
C
Hero (Employee)
17 days ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Linkage of Lookup Tables

Hi Team,Could you please provide information on how below tables are linked to table jptsys_local_text_val:jptsys_web_lkup jptsys_web_lkup_dataThanks & Regards,Manish Verma

1
M
Do Gooder (Partner)
21 days ago
J
Do Gooder (Customer)
JeremiasDo Gooder (Customer)
asked in assyst General

Mandatory Field for done Action in AssystWeb

Hello everyone,We are considering internally to have a free text field as documentation on the ticket in AssystWeb, which must be filled in before the ticket is completed.Is it possible to create such a mandatory field that does not interfere with the workflow or actions on the ticket except for the Done action? Kind Regards!Jeremias

1
M
Do Gooder (Partner)
22 days ago
A
Do Gooder (Customer)
AbelDo Gooder (Customer)
asked in assyst General

Insert a page break in my form

Hi everyone,I am using assystNET and would like to insert a page break between each web custom group of a service form to make each one in a single window and when the user fill it there will be ‘next page’ button on the end to take them to the next web custom group. My goal my is that I don’t want a long form where the end user has to scroll down to fill it. Thanks 

1
S
Hero (Customer)
23 days ago
schumacher777
Do Gooder (Customer)
schumacher777Do Gooder (Customer)
asked in assyst General

Error with communication to assystMessagingSystem

I’m working on the install of the Assyst Web Server and our first setup with the External Message System.  I believe I have everything up an going, but posting this to the community in hopes someone might have an answer.  Once the log settles down, at the bottom are these errors.  I don’t know if this is some missing configuration OR just something to “ignore”.  2024-02-26 14:09:27,531 ERROR [org.jboss.as.controller.management-operation] (ServerService Thread Pool -- 381) WFLYCTL0013: Operation ("read-resource-description") failed - address: ([    ("subsystem" => "resource-adapters"),    ("resource-adapter" => "assystMessagingSystem"),    ("connection-definitions" => "ActiveMQConnectionFactoryPool"),    ("statistics" => "extended")]) - failure description: "WFLYCTL0030: No resource definition is registered for address [    (\"subsystem\" => \"resource-adapters\"),    (\"resource-adapter\" => \"assystMessagingSystem\"),    (\"connection-definitions\" => \"ActiveMQCo

4
S
Hero (Employee)
1 month ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

(Optional) Tag on Change Form Optional Fields

Our organization is upgrading from assyst 11.2.3 to assyst 11.7.2. In our current version, optional fields in the service catalog have an (Optional) tag below the field’s name. However, it looks like that tag has disappeared in 11.7.2.Is there a way for that tag to be shown in 11.7.2 automatically? Going through every field of every form to give them a new prefix or suffix is very inconvenient. For reference: In 11.2.3: In 11.7.2:Thanks.

3
shohaib shohaib
Do Gooder (Employee)
1 month ago
C
Sidekick (Customer)
ChrisButtersSidekick (Customer)
asked in assyst General

assystETM MailboxReader with Import Profiles Logic Issue

Hello All, In the assystETM we have a mailbox reader where we take key words from the subject line and then match it to a relevant Import Profile so we can be a bit more granular in how we log emails from application system alerts.Now we want to expand it so we can read specific text within the body of an email and then apply that as a match to an Import Profile, please see below my JS: if (variables.subject.contains("Change based alerts")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("Workflow Approval")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("BYOD FI02")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("Post Journal")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("An error occurred while processing batch job PN")) {"ABG-AX2012-INCIDENT"}else if (variables.subject.contains("AIF Detail Report - Premier Nutrition")) {"ABG-AX2012-INCIDENT"}else if (variables.subject.contains("An error occurred while processing batch job ASN")) {"ABG-AX2

2
C
Sidekick (Customer)
1 month ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Survey Filtering

Has anyone done any configuration on generating affected user surveys where you can limit the number of surveys a user can receive if they’ve already received one within x amount of days? We don’t want to bombard our higher volume users with multiple surveys if they’ve already completed one in recent days etc.Nothing we can find on that currently beyond needing to potentially leverage professional services for something that otherwise seems like it would be in place for a customer somewhere already.Thanks

3
M
Do Gooder (Partner)
1 month ago
K
Do Gooder (Customer)
kerrylaingDo Gooder (Customer)
asked in assyst General

Work Manager

We are starting to look at using work manager in assyst and wondered if anyone had any pointers or  gotchas that I should watch out for.  Got it setup and noticed a few things that would make it better, added these or upvoted in ideasmultiple managers per svd for different areas/types of events - so they can have different lanes and easier to manage more filters, especially on itemanything else anyone has noticed or come up with different ways to manage/use these.

1
S
Hero (Customer)
1 month ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst General

Event source based emails

We are looking at improving UX through ticket logged emails base on source; e.g., 'We have logged a ticket following your call to our Support Analysts' when logged with the source of 'Phone'.We have successfully implanted this when using the system defined source options using the code below...ADDITIONAL VARIABLE[AV_SOURCE_TYPE"] = "event.receiveSourceType",ACTION PROCESSOR RULE{        [[ Internal User - Logged Email - Self-serviced by Portal]],        [[            ACT_TYPE_SC == "ASSIGN"                and (tonumber(ACT_TYPE_COUNT) == 1)                and (EVENT_TYPE == "i"                    or EVENT_TYPE == "s")                and (AV_REPORTING_USER_SC == AV_AFFECTED_USER_SC                    or AV_REPORTING_USER_SC == "")                and (AV_AFFECTED_USER_SC or "") ~= ""                and AV_AFFECTED_USER_SC ~= "XXEXTERNAL USER"                and AV_SOURCE_TYPE == "assystnet"                and (tonumber(AV_BUNDLE_EVENT_ID) == 0)        ]],        strSendMailV2 .. "TEMPLAT

2
S
Hero (Customer)
1 month ago
K
Do Gooder (Customer)
KubsoneqDo Gooder (Customer)
asked in assyst General

Highlight tickets in assyst

Hi all,I have a question regarding assystWEB, do you guys maybe know if there is an option to highlight updated tickets? Not by a notification bell, but by making the title bold or maybe some column with an icon when a ticket is updated?

2
S
Hero (Customer)
1 month ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Sailpoint integrations with Assyst

Looking to see if any other assyst customers are currently utilizing Sailpoint in their organizations and if they’ve explored or setup ETM/ipaas integrations or did so via Boomi, etc.

2
D
Do Gooder (Customer)
1 month ago
K
Do Gooder (Customer)
kerrylaingDo Gooder (Customer)
asked in assyst General

Action Template Mailto subject and body

We have been trying to use the substitution keywords to get a mailto link to send to customers through an action template that sends an email to our mailboxreader/etm This is mostly working, we can get the  event reference in the subject line,  but cannot get the substitution keywords to populate the body of the mailto. we have tried a few things and its so close but just doesnt put the subject/body in the right place, seems to not be picking up the ? correctly if we do  this it works great, without a body of the email<vtl>#set($eventLink = "mailto:XXX@test.com?subject=Approved Ref:")</vtl><a href="$eventLink$new.event.formattedReference">approve</a> to try to get the body in we tried<vtl>#set($eventLink = "mailto:XXX@test.com?subject=Approved Ref:")</vtl><vtl>#set($eventLink2 = "?body= Approved%0A%0DAdd%20Additional%20comments%20below%20if%20required")</vtl><a href="$eventLink$new.event.formattedReference$eventLink2">approve</a&

4
K
Do Gooder (Customer)
1 month ago
R
Sidekick (Customer)
R-CHRISSidekick (Customer)
asked in assyst General

Attachments - Save/Download ALL

Hi,Would anyone be able to advise whether or not it is possible to download ALL attachments on an event in one go (similar to Outlook) from within assystWeb, instead of having to click on each attachment individually?Thanks in advance.

1
C
Hero (Employee)
1 month ago
T
Sidekick (Customer)
TMurphyNS
asked in assyst General

ETM Dot Notation

Hi all,How can I find the name of the fields I need to reference in ETM via dot notation? For example, if I am in a datamapper where the assyst Resource is Event I would reference the outbound value of the Event id as outbound,self.id. If I want to reference the status I would use outbound.self.eventStatusEnum. This is not obvious to me. I would think it would be outbound.self.status or something similar. What I am looking for is a reference guide or any way to find every attribute of every object.Thanks.Trevor

1
T
Sidekick (Customer)
2 months ago

Badges

Show all badges
Terms & ConditionsCookie settings