assyst General

289 Topics

raza-mqDo Gooder (Customer)

Process Designer (Category Expressions)

While the ticket is logged, and process is running I am able to edit the process and enter this Substitution Keyword to bring the Event Category but when doing this to new process before logging a ticket, it does not accept this keyword. Any Solution?

1 day ago

Manish VermaDo Gooder (Customer)

asked in assyst General

Fetch ItemSerialNumber in a Field of Form

Hi Team,We have a requirement to fetch ItemSerialNumber linked to an Affected User. Using below query in form but getting error. Please help.select Item.serialNumber from item as Item where (Item.product.productClass.shortCode='CELL' and Item.user.id = @*@$new.affectedUser.id@*@) Thanks,Manish Verma

1 day ago

moconnor1Sidekick (Customer)

asked in assyst General

Sailpoint integrations with Assyst

Looking to see if any other assyst customers are currently utilizing Sailpoint in their organizations and if they’ve explored or setup ETM/ipaas integrations or did so via Boomi, etc.

1 day ago

schumacher777Do Gooder (Customer)

asked in assyst General

FantasticRhinoDo Gooder (Partner)

asked in assyst General

assyst v11.3.8 upgrade to v11.7 - issues encountered

I have been playing with v11.7 of assyst and uncovered a few minor issues during the DB upgrade in a DEV environment (from v11.3.8), so I am just posting those for your information:The DB upgrade script fails when trying to add the stored procedure RESET_EVENT_HKS, which already exists in our schema.Mitigation: delete the stored procedure before running the upgrade.Long term solution suggestion: Ideally have the upgrade script always drop the stored proc prior to creation.Migration of forms will fail if they have multiple Web Custom Groups with the same label (in design mode), DB upgrade SQL fails with a duplicate error.Mitigation: before the upgrade, change the labels in design mode to make them unique, and then add the proper display label as a customization at the Global-English level.Long term solution suggestion: allow renaming of the label during DB migration to add a suffix, for example: “…_1”, “…_2” etc.

3 days ago

Natalia FrancoisDo Gooder (Employee)

posted in assyst General

New assyst Workshop series!

assyst workshop: Mastering advanced workflowsHi everyone,Are you looking to maximize your productivity and efficiency? We have just the thing for you!We are thrilled to announce a new workshop series for all assyst users - Uncovering assyst’s tips and tricks. It is aimed at helping you unlock the full potential of the IFS assyst platform. What will you learn?Discover features and functionalities of IFS assyst that you may not have been aware of. Learn practical tips and tricks to streamline your workflows. Understand best practices for using IFS assyst effectively.Don’t miss this opportunity to elevate your IFS assyst experience.The first worshop is taking place next week (Tue, March 26) and it will cover Advanced Workflows. Register here: https://info.ifs.com/assyst_workshop_Mastering_advanced_workflows.html and share the link with your colleagues! We hope to see you there!

5 days ago

Manish VermaDo Gooder (Customer)

asked in assyst General

ETM - Get all items with a particular word in shortcode

We have a requirement where we want to fetch all the items that have word “MODEL” in shortcode. Is there a way to get this in ETM?

7 days ago

jyorkSidekick (Customer)

asked in assyst General

Handling Responses on Tasks

How do you handle responses to/from users on Tasks? We don’t have the Advanced Event Monitoring license for our users, but we have many processes that involve sub tasks, such as a user termination workflow. When our workers process those tasks, they may try sending a message to the affected user for more info, etc. Of course, the affected user cannot respond to the ticket via AssystNet. How does your team handle this for those that do not have Advanced Event Monitoring enabled?

8 days ago

R-CHRISDo Gooder (Customer)

asked in assyst General

Pulling info from CI into custom Caption field on assystNet logging form

I have logged an idea for this, but am wondering whether anyone may have a better idea of achieving this?We have a custom logging form that has a custom item lookup, and what I would like to be able to do is provide the user with a short summary of what that item is/does. It doesn’t look like the we are able to amend the column profile that appears in the item lookup so it includes a remarks field from the CMDB, so the only way currently to achieve this is to create a caption field and manually enter the text - but for 100’s of items, this is not feasible. Ideally, what I would like to happen is when an item is selected, the next custom is a caption that is configured dynamically pull through the information stored in the remarks field of that item in the CMDB - only needing 1 caption field instead of 100’s. This currently isn’t possible, and logged an idea for this 5 months ago, still with no solution.Is anyone able to advise if there is a better way to achieve this? Any help is appre

9 days ago

KrisKrajDo Gooder (Customer)

asked in assyst General

Section Unit Manager - Default Value in Customizer Field

Hi Everyone,I was wondering if anyone has been able to display the Section-Unit Manager as a default value in a customizer form. We want to have certain forms, not only be assigned to certain managers, but have those manager’s names be displayed on the form itself.So for example, if a form needs Director approval, we use:$new.affectedUser.department.section.branch.division.manager.shortCodeif a form needs Divisional Manager approval:$new.affectedUser.department.section.branch.manager.shortCode if a form needs Middle Manager:$new.affectedUser.department.section.manager.shortCodeBut for Section Unit, we have a problem...(Branch Unit and Section Unit are the same thing… not sure why a “label” was used)The section unit is that weird concatenation of section_sc and branch_sc, so we are not sure on how to get the correct “Default Value Expression” to populate the field with the Section Unit Manager, or if it’s even possible.Any help would be greatly appreciated.Thanks,Kris

10 days ago

askey-sSidekick (Customer)

asked in assyst General

Cursor Reset to top of form after selection

Hi. I’ve found that in an assystWeb form, since moving to v11.6 (currently at v11.6.4), if you select a lookup from a list the focus is always returned to the top of the form, rather than tabbing to the next field. Is this correctable, please?Thanks,Steven

10 days ago

moconnor1Sidekick (Customer)

asked in assyst General

Assyst ETM/ipaas 500 internal server error

Has anyone using ETM/IPAAS run into an unknown error with creating events or in any integration use case really where the error cause is shown as follows?Looking to see if others are experiencing this issue or if it’s truly unique to an integration we had with a servicenow vendor and our assyst instance via AGS.All that displays as the cause in the failure log of etm is this:500 - <html><head><title>Error</title></head><body>Internal Server Error</body></html>

10 days ago

nwestSidekick (Customer)

asked in assyst General

List of Active Problems

Is there a list of known problems that we could look at before submitting a ticket to IFS support? It would be great to evaluate whether it’s a known issue before opening up a ticket.

14 days ago

askey-sSidekick (Customer)

asked in assyst General

Hide Order Approval Threshold on Contact User Form

HiI’ve been looking at our Contact User form to update it for some new custom fields that are needed and, whilst it’s been amended, wanting to do a little tidying/hiding of fields we no longer use. One that I noticed is the Order Approval Threshold field in the Organisation section. When I looked in the Customiser, I realised that it doesn’t appear in the Form Content list so it can’t be managed at all. Is this correct, please? As we don’t use it at the moment, being able to hide it would be useful.Thanks

16 days ago

schumacher777Do Gooder (Customer)

asked in assyst General

Error in IPaaS log - Transport not scheme specified

Error in IPaaS log - I’ve been looking through the log for the reason for why I cannot get into AssystETM and came across this error. Hoping someone will have a suggestion of what this error means or what I need to “fix/update”. 2024-03-12T14:54:53,036 [CDT] | ERROR | Camel (importToolProcessingContext) thread #2 - JmsConsumer[jmshealthcheck] | DefaultJmsMessageListenerContainer | 248 - org.apache.servicemix.bundles.spring-jms - 4.3.5.RELEASE_1| Could not refresh JMS Connection for destination 'jmshealthcheck' - retrying using FixedBackOff{interval=5000, currentAttempts=0, maxAttempts=unlimited}. Cause: Error while attempting to add new Connection to the pool; nested exception is javax.jms.JMSException: Could not create Transport. Reason: java.io.IOException: Transport not scheme specified: []2024-03-12T14:54:53,052 [CDT] | ERROR | Camel (importToolProcessingContext) thread #12 - JmsConsumer[imports] | DefaultJmsMessageListenerContainer | 248 - org.apache.servicemix.bundles.spring-jms

21 days ago

USMAN-ADo Gooder (Customer)

asked in assyst General

Oracle Java - Open JDK

Hi Everyone,We need your input as regards our current Java setup for Assyst and we would like to move to open JDK to avoid additional cost to the licenses on this versions.Currently on java version "1.8.0_333"Java(TM) SE Runtime Environment (build 1.8.0_333-b02)Java HotSpot(TM) 64-Bit Server VM (build 25.333-b02, mixed mode) QuestionWhat are the supported open JDK version for java to downgrade to ? We are running on Assyst version 11.6.1 build 12635We also will like to downgrading to java-1.8.0-openjdk.x86_64 : OpenJDK 8 Runtime EnvironmentWould this work with Wildfly / JBos?Looking at the Wiki page it says it is supported howver not this exact version, we need your experience here if the current version we are plannimng to downgrade to works ok with Assyst. please this is urgent Thank you Abdulrahaman

25 days ago

richardwestDo Gooder (Customer)

asked in assyst General

assyst Mobile App - customize home screen

On the IFS assyst Mobile app, once logged in to our site, the Home page shows the IFS assyst logo. Is there a way of changing that logo to be something different?

30 days ago

moconnor1Sidekick (Customer)

asked in assyst General

Expression Help

Looking for assistance with an assyst task - assyst user expression.We have a custom field doing an assyst user single select lookup. The expression I would need is to call the selected assyst users contact user manager as the assyst user for the task to go to. Example: custom field lookup; assyst userdecision task goes to assyst user of the manager value of the selected assyst users contact user valueMitch OC contact user manager definition of Jason BCustom Lookup: assyst user selected is Mitch OC; decision task assyst user expression to be Jason BI cannot find a way to make this work on current available expression examples in wiki or otherwise

1 month ago

im_j_shSidekick (Customer)

asked in assyst General

Seriously private Action Type

We are looking for an action type which is not visible (in the action log) to other service departments. Never. Really Never. :-) Is this possible? I take it that action types flagged as private are visible to creating service departments and current assigned service departments. This is not what we are looking for.Take care,Mathias

1 month ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Customizer Alias Customizations Database Table

I am wondering if there is a database table that stores the customization details done on particular aliases via the Customizer? For example, I am looking to find what fields are visible to which aliases on specific custom forms. Is there a table that stores this? I’m looking to do this on the Item A field specifically, which is a system field.So far I’m using jptsys_def_state_grp table, which allows me to find which fields have a customization on specific aliases. Now I’d like to know what those customizations are… My organization is currently on assyst 11.2.3 if that helps.Thanks in advance!

1 month ago

DuncanKDo Gooder (Customer)

asked in assyst General

MBR and assystETM creating tickets with negative incident_ref

Hello, We recently upgraded our assyst production environment to version 11.6.3, and converted off the legacy numbering system. Since the change, our implementation of the assyst Mailbox Reader and our assystETM installation are both creating events which have negative incident_ref values. This did not happen in any of our non-production environments during our testing.A couple of examples are below: Has anyone run into this before? Thanks, Duncan

1 month ago

AbdullahSidekick (Customer)

asked in assyst General

Public Certificate unrecognize_name

Hello Team we are creating an integration between our AssystApp and cloud app, we have issued a new public certificate and added it to the SSL Keystore I can see from my browser the certificate is installed successfully and appearing but when we trying to trigger the API using AssystREST the vendor team are getting this error ::::JBO-29000: Unexpected exception caught: javax.ws.rs.ProcessingException, msg=javax.net.ssl.SSLHandshakeException: Received fatal alert: unrecognized_name to resolve this issue I’ve added these llines to standalone.xml but yet it is still not workingany ideas ? <server name="default-server"> <http-listener name="default" socket-binding="http" redirect-socket="https" enable-http2="true"/> <https-listener name="https" socket-binding="https" security-realm="ApplicationRealm" enable-http2="true" sni-host-name="true" /> <host name="default-host" alias="localhost">

1 month ago

PerkinsJDo Gooder (Customer)

asked in assyst General

Sort Order for Web Tutorial (Left Pane) in AssystWEB 11.4

Our Web Tutorial section of the Assyst Web Homepage has a list of Knowledge procedures that appear in a near-random order. Is there a parameter or setting that determines what order this procedures are displayed? Ideally, we would like to have them in alphabetical order, but also add “New” procedures at the top for a determined amount of time.

2 months ago

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