assyst General

General questions regarding IFS assyst.

  • 257 Topics
  • 612 Replies

257 Topics

M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Fetch ItemSerialNumber in a Field of Form

Hi Team,We have a requirement to fetch ItemSerialNumber linked to an Affected User. Using below query in form but getting error. Please help.select Item.serialNumber from item as Item where (Item.product.productClass.shortCode='CELL' and Item.user.id = @*@$new.affectedUser.id@*@) Thanks,Manish Verma

0
M
Do Gooder (Customer)
2 days ago
K
Hero (Customer)
KevinMHero (Customer)
asked in assyst General

Multi Select Lookup - Selected values in dynamic task expressions

Im trying to develop a dynamic task expression that pulls through the selected options on a multi select lookup, but Im having difficulty with the expression code. This is the set up for the Multi Select Lookup:And in the task expression I have tried utilizing following codes: $new.parentEvent.W("MSL-BU")$new.parentEvent.W("MSL-BU").name$new.parentEvent.W("MSL-BU").shortCode$new.parentEvent.W("MSL-BU").value$new.parentEvent.W("MSL-BU").values$new.parentEvent.W("MSL-BU").multiSelectValues$new.parentEvent.W("MSL-BU").multiSelectValues.systemLookupValue$new.parentEvent.W("MSL-BU").multiSelectValues.systemLookupValueId$new.parentEvent.W("MSL-BU").multiSelectValuesShortCode$new.parentEvent.W("MSL-BU").multiSelectValues.id$new.parentEvent.W("MSL-BU").multiSelectValues.shortCodebut the result is always returned as “NO VALUE”. I’ve tried trawling through the wiki to no success. Has anyone else managed to do this? 

3
S
Hero (Employee)
3 days ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General

Constant session timeouts below Session timeout period

Hello,After upgrading from assyst 11.2.6 and then to 11.4.3 and 11.4.4, some assyst Users started complaining about frequent disconnections from assyst Portal, well bellow the session timeout period defined in your system: 25200 seconds, which corresponds to our default shift time of 7 hours Yesterday I experienced this while updating an item form, suddenly I was logged off with a message that my session had expired.  I’m finding it very difficult to track this issue. Any ideas on how to track this issue ? After analyzing my server.log file, I noticed the following issues several messages like the following: Unhandled exception: org.jboss.resteasy.spi.UnhandledException: RESTEASY003770: Response is committed, can't handle exception.Bellow that message, in general, just bellow it there’s a mesasge like this: “ java.lang.IllegalStateException: UT010006: Cannot call getWriter(), getOutputStream() already called” In both message there’s a full stack trace, making the log extremely large. 

4
O
Do Gooder (Customer)
5 days ago
im_j_sh
Sidekick (Customer)
im_j_shSidekick (Customer)
asked in assyst General

Event Search Form - more specific filters

Hi there,we’d like to search for all active incidents including Major Incidents, alas, incidents linked to a Major as member of the Major Incident group should be excluded. We didn’t find a way to do this. We thought “state” would help, but excluding states is not an option in the search form. Any ideas?Take careMathias

1
Robert Wood
Hero (Employee)
5 days ago
R
Do Gooder (Customer)
raza-mqDo Gooder (Customer)
asked in assyst General

Process Designer (Category Expressions)

 While the ticket is logged, and process is running I am able to edit the process and enter this Substitution Keyword to bring the Event Category but when doing this to new process before logging a ticket, it does not accept this keyword. Any Solution?

0
R
Do Gooder (Customer)
8 days ago
L
Do Gooder (Customer)
lloyd1306Do Gooder (Customer)
asked in assyst General

Customise lookup columns

We currently have a form on assystNET so that users can make software requests. Once approved they are added as an item in our product structure. We want to show a list of approved software's, which we can do using a lookup filter. We also want to tell the users about the software in the hope that in the case of their software not being on the approved list, a software that does something similar is. Can you add columns to the lookup table below? Or does anyone have any suggestions for this? 

1
K
Do Gooder (Employee)
10 days ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Sailpoint integrations with Assyst

Looking to see if any other assyst customers are currently utilizing Sailpoint in their organizations and if they’ve explored or setup ETM/ipaas integrations or did so via Boomi, etc.

0
M
Sidekick (Customer)
12 days ago
A
Do Gooder
atahaDo Gooder
asked in assyst General

Specify attachment file types in IFS Assyst 11.6

HelloHow I can control and specify attachment file types in IFS Assyst 11.6for example: Allow contact users to attach only pdf and jpg files

1
G
Do Gooder (Employee)
19 days ago
A
Do Gooder (Customer)
AlbertoDo Gooder (Customer)
asked in assyst General

Assyst customizer, add values to a custom lookup without using the customizer.

We would like to be able to add values in a custom lookup definition without using the customizer.We had found a solution via a query on the db which seemed to work, except that we realized that we were no longer able to create lookup values using the customizer. (The idea I had was that the customizer went to read the max(id) of the table somewhere but then by doing the insert it found the id already used by our insertion via query)Have any of you ever done something like this successfully?   The best thing would be to be able to do it with a rest call, but we can't really figure out how to do it

1
A
Do Gooder (Customer)
22 days ago
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General

Handling Responses on Tasks

How do you handle responses to/from users on Tasks? We don’t have the Advanced Event Monitoring license for our users, but we have many processes that involve sub tasks, such as a user termination workflow. When our workers process those tasks, they may try sending a message to the affected user for more info, etc. Of course, the affected user cannot respond to the ticket via AssystNet. How does your team handle this for those that do not have Advanced Event Monitoring enabled?

2
S
Do Gooder (Customer)
24 days ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Process Conditions

We have a workflow where we want a decision take by System based on the Answers of the decision task.We are getting below error on the decision task: 

2
im_j_sh
Sidekick (Customer)
24 days ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Get all items with a particular word in shortcode

We have a requirement where we want to fetch all the items that have word “MODEL” in shortcode. Is there a way to get this in ETM?

0
M
Do Gooder (Customer)
26 days ago
S
Do Gooder
stefan.zigiwaveDo Gooder
asked in assyst General

How to discover the event fields

Hello, I am new to IFS Assyst product, but I have recently started to explore and research the Wiki doc of the product and more precisely the REST API. My main focus and use case is to be able to work with the Events → Incidents (read,create,update) and Service Requests (read,create,update).Based on the Wiki doc and testing by myself I already have example requests how to read/create/update these type of Events, but I still can not fully understand the basic - the discovery of the schema and the raml documents https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Integrations:assystREST#Discoverability I would like to know how to read and understand the following things:the full list of the local fields (properties) of the events how to get the reference fields (for example: to know that affectedUser is another entity/collection and so on...) what are the supported Actions for the relevant event type and what are the actionType IDs - for example I realised that to create a comment to

2
S
Do Gooder
1 month ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst General

User lookup - UsrItem relationship

Hi all,What are we trying to do?We need to know how to limit a contact user search on a custom field to where the userItem relationship is NOT discontinued and exclude those that are.The backgroundOur objectiveWe are trying to clear down legacy user-item relationship data in our system and avoiding a hard delete where possible.How we are currently set upWe hold our cost centres as CIs and create relationships between these items and our approver’s contact users records. our forms have two fields working in tandem, which cost centre they want to use and which approver to direct the approval to.Dual field screen shot The lookup filters on the budget holder custom field is…select usr.id from usr as usr inner join usr.userItems as usrItems where usrItems.item.shortCode=(@*@$new.W('COST_CENTRE').shortCode@*@) and usr.shortCode <> @*@$new.affectedUser.shortCode@*@Note, this also prevents the affected user from approving their own spend.Why is this not working for us?Because the contact

2
S
Hero (Customer)
1 month ago
M
Do Gooder (Customer)
mwinn2480Do Gooder (Customer)
asked in assyst General

assystNET won't load after upgrade

We upgraded to assyst version 11.5.1 and I have one user who cannot get assystNET to load at all. She just gets a blank white screen. We have tried the following but nothing has worked.Cleared browser cache/history Cleared temp files Cleared roaming files Restarted machine Tested in a different browser (Edge since it was initially happening in Chrome Tried different instances in Citrix (Chrome and Edge) Tried different instances on a VM (Chrome and Edge) Updated Chrome on the VM to match the newer version locally

4
R
Do Gooder (Customer)
1 month ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

Maintaining KP's in test and prod for service desk training

We currently use our test environment for training our new service desk staff on IFS assyst, however, we currently do not update any knowledge procedures in test so when they are doing the testing with the new analysts the new analysts are seeing outdated information. It seems like a lot of resource time to update KP’s in test and then production to ensure the environments are in alignment so they can be utilized for training new hires. Have you ran into this before? What do other clients do in this scenario? What do you do internally for IFS to maintain the test environment? We are making changes non-stop the KP’s (we have two full time resources who focus on knowledge management) so to maintain KP’s in both environments would be impossible.

3
N
Sidekick (Customer)
1 month ago
D
Do Gooder (Customer)
DwagyZDo Gooder (Customer)
asked in assyst General

Assyst Processes stages

Hi,  Could ask for the stages within the process flow to be only RFC actions not generating Tasks ???for implementing as normal task assyst web 11.3regards Ziad

2
D
Do Gooder (Customer)
1 month ago
K
Hero (Customer)
KevinMHero (Customer)
asked in assyst General

Authentication with AAD Guest Users

Hi All,  We are trying to get guest users on our AAD to access our AssystNet. However when we use the UPN which is formatted as “Firstname.Surname_<Third Party Domain>#EXT~@<Our Domain>.onmicrosoft.com” as the contact users login field beginning ad-. The user is receiving a SAML error.  Has anyone had any success in granting guest users access to their assystNet with AzureAD authentication? 

1
K
Do Gooder (Employee)
1 month ago
A
Do Gooder (Customer)
asolohDo Gooder (Customer)
asked in assyst General

Contact User Lookup Filter - AssystUserAlias - SecondaryServDept

We have a requirement to limit the selected users on system lookup field (contact user) to get users that their aliases are members of specific secondary service departments.If it was primary service department it would be more straight forward, but for secondary service departments I tried many expressions but all failed. Any ideas? 

0
A
Do Gooder (Customer)
1 month ago
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General

Auto-Populate field based on other fields

Hi I would like to ask if there is any way to Auto-Populate a field based on the content of other fields for example:we have 2 fields: 1- Start date 2- End date then we have a field called “ Duration “ to be populated automatically  based on math calculation of start and end date. 

2
R
Do Gooder (Customer)
1 month ago
R
Do Gooder
Ralf.WichDo Gooder
asked in assyst General

Request for new Hardware (Service Catalogue)

Hi Together, Facing an issue while performing the Request process to be completed:created a new Prcess for Ordering but can not execute the Phase actions . Always in every stage/phase get the message:“The current stage contains mandatory tasks which must be resolved before the next stage can be proceed” But there are no tasks listed to  be resolved. Maybe someone has a hint regarding this Thanks in advanceRalf

1
Arnaud Le Tollec
Do Gooder (Employee)
1 month ago
N
Do Gooder (Customer)
NicoDGDo Gooder (Customer)
posted in assyst General

csg field in knowledge categories

Today it is not possible to enter a customer (csg) to a knowledge catagory.Unfortunately therefore it is possible for the users to see every knowledge catagory in the “explorer tree menu”.It would be more customizable and manageable if there would be a csg field in the knowledge catagory.So that not all users would see all the catagories, but only the related one specified.

4
N
Do Gooder (Customer)
1 month ago
S
Do Gooder (Customer)
Sc3Do Gooder (Customer)
asked in assyst General

Multiple Decisions in one task possible ?

Hi, I am trying to build a new Workflow Process with the Process Designer in assyst v11.5I am not fully familiar with the Workflow expressions, and ho it can help me in aceiving this, but I have a vague idea how they work. Anyways, in that workflow process, at some point, a Decision Task would be assigned to a specific SVD (support team) and the decision they will need to do has 2 more “sub-levels”So, to summarize, that could be something like that:1st Decision Task  = Select the “Level of approval” , let’s say between “Rejected, Level1, Level2 or Level3”then the 2nd decision they neeed to make would be, if Level1 to 3 is selected, then decide if affected user can use “BYOD” or “Company Devices”and last, 3rd decision would be, for each of the above choices, Decide if user can use “any type” of device, or “Phone Only” or “Computer Only”…I know I could build something that would be “nested” and trigger those 3 different tasks, one after the other, in 3 different events, but I don’t find

1
R
Do Gooder (Customer)
1 month ago
F
Do Gooder (Partner)
FantasticRhinoDo Gooder (Partner)
asked in assyst General

assyst v11.3.8 upgrade to v11.7 - issues encountered

I have been playing with v11.7 of assyst and uncovered a few minor issues during the DB upgrade in a DEV environment (from v11.3.8), so I am just posting those for your information:The DB upgrade script fails when trying to add the stored procedure RESET_EVENT_HKS, which already exists in our schema.Mitigation: delete the stored procedure before running the upgrade.Long term solution suggestion: Ideally have the upgrade script always drop the stored proc prior to creation.Migration of forms will fail if they have multiple Web Custom Groups with the same label (in design mode), DB upgrade SQL fails with a duplicate error.Mitigation: before the upgrade, change the labels in design mode to make them unique, and then add the proper display label as a customization at the Global-English level.Long term solution suggestion: allow renaming of the label during DB migration to add a suffix, for example: “…_1”, “…_2” etc.

0
F
Do Gooder (Partner)
1 month ago
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General

CSS for "Formatted Description" tooltip in AssystNet

Has anyone figured out how to adjust the CSS for these tooltips? If I have a tooltip that is long it goes to the very edge of the page, so I’d like to change the width to make it more compact.  

1
S
Hero (Customer)
1 month ago

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