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assyst General

General questions regarding IFS assyst.

  • 392 Topics
  • 907 Replies
392 Topics
J
Do Gooder (Customer)
JProvencherDo Gooder (Customer)
asked in assyst General
Can the assystWEB top search bar be restricted on CSGs?

(Sorry if I didn’t select the appropriate forum. I wanted to post my topic under assyst General, but didn’t find it)We are using assyst 11.7.2.We are currently working on the implementation of Customer Service Groups (CSGs) since we want HR tickets to be visible only to HR folks.We noticed that the assystWEB top search bar was still showing HR tickets in the results even if the user was not part of the HR CSG. Is it possible to update the search server so an assyst user can only see tickets of his CSGs?Thank you,Jérémie

181
K
Hero (Customer)
R
Do Gooder (Customer)
Rune AnderslandDo Gooder (Customer)
posted in assyst General
Event Monitor in new GUI: When opening action, it should autoselect the Description field

Currently, in the Event Monitor in the new GUI, when opening an action, the Description-field is not selected. Instead, the first field available is selected.For our Assyst Users, this means that they have to manually select the Description-field every single time they want to do an action from the Event Monitor in the new GUI.However, in the current Event Monitor, in the old UI, it autoselects the Description-field.Removing this in the new GUI decreases efficiency and adds worktime for all of our Assyst Users.

30
R
Do Gooder (Customer)
R
Sidekick (Customer)
Richard EllingsenSidekick (Customer)
asked in assyst General
Is it possible to pass data into a form in Self-Service Portal by the use of QR codes?

Hello,I’m evaluating a request from our users to have parts of an event form in the Self-Service Portal auto-populated based on a QR code or similar technology, and I need some help to determine if it’s currently possible.The users want quick access to log requests for certain equipment, such as printers, hospital equipment ect. We aim to support this, and were thinking of using QR codes for the equipment, allowing for easier event logging.My immediate idea is to use Deep Linking (Assyst Wiki) and prepare QR codes for use in labeling the equipment. These QR codes would point to a specific service or service offering, along with the specific item ID for the labeled equipment.However, the wiki only mentions deep linking prepopulated forms in the Assyst Portal, not the Self-Service Portal. (The list of examples of values that can be prepopulated in the Assyst Portal is rather limited and does not seem applicable to assystNet)I’ve had no success with attempts at using URL parameters to pas

623
pasmith
Do Gooder (Customer)
jadv
Sidekick (Customer)
jadvSidekick (Customer)
asked in assyst General
Create separate tasks from custom multi-select field

Hi Everyone,I’m trying to create tasks for each selection in a custom multi-select lookup field. We are running assyst version 11.6.3.In the process designer I have been able to create a Dynamic Task Expression for a single-select lookup, but I am unsure of how to get this working for values selected in a multi-select lookup.Here’s what I used as a dynamic task expression for a single-select lookup for a custom field called “ADHOC SINGLE”:  $new.W("ADHOC SINGLE").shortCode.   I have another field called “ADHOC MULTIPLE” where I can select multiple values.Any ideas?  Or is this maybe not possible in our version of assyst?Thanks!Jaco

332
jadv
Sidekick (Customer)
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst General
Change logo in new UI (Event Monitor)

Hello. I am looking for information on how to change the default logo on the new Event Monitor UI to our company logo. I have tried making this change using the stylings form in assyst similar to how we have changed to logo on our assystNet and assystWeb pages, but either I have not been able to identify the correct element to apply the CSS to, or this is configured differently. This is what we want to change:  I have not been able to find any information on this in the wiki. Thank you. assyst Version: 24R2 SU2 Build: 12943 Date built: Mar 18, 2025 1:39:00 AM

461
S
Hero (Customer)
CHRISTALM
Sidekick (Customer)
CHRISTALMSidekick (Customer)
asked in assyst General
User unable to make decision

Using version 11.5.      I need help ughI created a process with an automated decision that brings the user to a manual decision with a Y/N answer.  For some reason, they can say no but cannot choose yes.  When they choose yes, the error below is what they get.  I went to the sub-process and the next stage is an automated email action which then goes to an auto-decision.  I’ve provided the two processes to show you. First process with auto decisionSub-process they can’t make the Yes Decision - Government EmployeeSub-sub process that the yes is attached to Error received Troubleshooting done:I have checked the SVD to ensure they have the ability to use Decision Required, I have checked the user to ensure she is in the right SVD to make the decision, I checked the Action Type to ensure SVD can use it.  Everything seems ok. Got another user from that SVD to try and same error.  We assigned it to another user from a different SVD and he was able to choose yes.Also checked to see if they ca

694
R
Do Gooder (Employee)
R
Do Gooder (Customer)
RameshWDo Gooder (Customer)
asked in assyst General
Automating Processes Based on Custom Field Changes in Assyst

I would like to initiate a process based on changes to data in a custom field. Is this possible within IFS Assyst? Specifically, I need to automate the creation of an authorization task when a project's budget is exceeded. Any insights or guidance on how to achieve this would be greatly appreciated!

582
R
Do Gooder (Customer)
V
Sidekick (Customer)
VT_VKOLBSidekick (Customer)
asked in assyst General
AssystREST API use in Power Automate

A couple of things.(1). is there an OpenAPI file or URL for assystREST that can be used to create a Power Automate Custom Connector?(2) currently using Power Automate HTTP action and receiving “410” error code.  Looking for any legit authentication example(s) with such a scenario.

300
V
Sidekick (Customer)
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General
Decision Task approvals via Email

Is anyone allowing for Approvals/Rejections via email, and if so, can you provide a little info on how you are doing that. I’m able to allow my users to take actions via email to take the Additional Info and Chase Up actions, but the decision “actions” aren’t a clear cut and I’m having difficulty figuring that out. Thanks in advance.

523
R
Do Gooder (Employee)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
How to fetch Linked Event Group Id in ETM

I have a requirement to link a newly created Service Request to existing Service Request using ETM. Complete process:I am triggering an ETM Channel on a task of Service Request. From this ETM Channel I am creating a new Service Request. Everything is working fine.The only issue is that I am not able to link this new Service Request with existing Service Request.Please help.

923
D
Do Gooder (Customer)
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General
Notifier Rules vs Smartmail

What is the draw to implement notifier rules via assyst inerface for managing email templates and rules vs the existing smartmail configuration a user might have in tandem with AP rules, etc?Is this considered Smartmail 2.0 in a more formal sense with the update?Trying to come up with some pros/cons to moving to this method if it reduces needs for managing in multiple places on integration server vs in UI, etc.Thanks,Mitch

701
C
Hero (Employee)
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General
Updating a custom date field from SmartMail via the update_ejb activity

Does anyone know the correct date format to use to update a custom date field via SmartMail/update_event_ejb activity?Per the wiki, it says it needs to be in the ‘YYYY-MM-DDTHH:mm:ss-OOOO ‘ format, which the value I’m passing is, but I can’t seem to get it to accept that date value no matter what I pass. I’ve tried the following:2025-04-08T12:00:00.00002025-04-08T12:00:00-0000date[2025-04-08 12:00:00.0000]date%222025-04-08T12:00:00-0000%22but none of these formats work.  

253
jyork
Sidekick (Customer)
R
Do Gooder (Customer)
RameshWDo Gooder (Customer)
asked in assyst General
Conditional Expression for Decision Automation in IFS Assyst

Hi everyone,I'm working on automating a Decision within a process in IFS Assyst. I've added a custom field called "Project Hours", and I want the process to automatically take a certain path if the value entered in this field exceeds a specified threshold.To achieve this, I tried using the following condition in the Decision:$new.W("PROJECT HOURS").shortcode > 150 Unfortunately, this condition doesn't seem to work as expected. Has anyone implemented something similar or could point out if there's something wrong with my expression? Appreciate any help or suggestions!Thanks in advance.

512
R
Do Gooder (Customer)
R
Sidekick (Customer)
Richard EllingsenSidekick (Customer)
asked in assyst General
Limit a user's Executing Requests on Behalf of Others to a list of approved service users.

HiIs it currently possible to specify a list of users a user has the ability to execute REST requests on behalf of? As I currently understand it it's only possible to select a list of users who can execute request on behalf of other users, but not specify what users they are allowed to execute on behalf of. While the use of such privileges could potentially be monitored, and thus detect such usage this is reactive, and would not undo any damage performed by a bad actor.  The scenario I'm researching is the misuse of a etm assyst user (who would naturally have broader access  such as delete of assyst users (possibly deleting the admin team's accounts) or editing of privilege groups) to allow for a broad range of etm integrations.  Is this a correct understanding, or is there a method to limit a user to a select list of users they can act on behalf of of? 

392
R
Sidekick (Customer)
S
Do Gooder (Customer)
sandstedtDo Gooder (Customer)
asked in assyst General
Anyone else unable to access IFS software downloads page? 

Anyone else unable to access IFS software downloads page? https://downloads.axiossystems.com/  

221
S
Do Gooder (Employee)
R
Do Gooder (Customer)
richardwestDo Gooder (Customer)
asked in assyst General
CMDB Software to Hardware relations (printers)

Hey All,We do a good job having our software as items in our CMDB. We also have our printers and computers in as assyst CMDB also. On the hardware printer items in CMDB were store the print queues for printers in config characteristics. The problem is you cannot search for the serial no in the characteristic. We are going to be moving our printer queues as separate items with relations to the hardware. That’s easy. We want to also relate the print queue to the software it is used by.Question. What do people do when relating it to the software?The two scenarios we came up with were:relating all print queues directly to the Software item. creating another item called “<Software Name> Print Service”, adding relation for this item to the software, and relating all print queues to the “<Software Name> Print Services” item.Technically the majority of these software are running a service for printing but its creating new items to track “services” or “sub programs” to the main soft

532
S
Hero (Customer)
A
Sidekick (Customer)
asutliffSidekick (Customer)
asked in assyst General
Creating Ad-Hoc Decision Task

We are working on a project and there is a requirement to create / inject a decision task into an already started process.For example, we have an action called ‘Cancel Request’ that is taken on the Service Request and it can be taken at any point throughout the process. When that action is taken, it currently closes the open task and the aim is to create a decision task with an attached process so that we can change it’s process path.Is anybody doing something like this already? We would be happy to use any method including API / ETM.

691
C
Hero (Employee)
J
Do Gooder (Customer)
JeremiasDo Gooder (Customer)
asked in assyst General
Appear Mandatory Fields in the Request Form

Is it possible that certain fields in the request-form appear as mandatory fields that must also be completed before the decision ticket to the request can be closed? Working with locked/unlocked fields does not help, because the decision ticket can also be closed without filling in the field in the request. Thank you for your help!

221
C
Hero (Employee)
Brian Turner
Sidekick (Employee)
Brian TurnerSidekick (Employee)
asked in assyst General
assyst Web 24R2 SU2 has been released

We are pleased to announce that assyst Web 24R2 Su2 has now been released and is available to download from our CDN.Within this release we have addressed the following issue:P16698 - When the legacy SMTP Mail Processor is used, for example in Email Actions, the processor loads SMTP details in a way that causes them to always be considered disabled, preventing emails from being sentRelease notes can be viewed via the following link.

440
Brian Turner
Sidekick (Employee)
McrPauloV
Sidekick (Customer)
McrPauloVSidekick (Customer)
asked in assyst General
assyst with dark mode css

Hi, I would like to know if IFS already have some dark mode css to use on assystnet and/or assystweb as a new theme. https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Themes_Form

571
C
Hero (Employee)
R
Sidekick (Customer)
R-CHRISSidekick (Customer)
posted in assyst General
Configuring assyst Web display to use Dark Mode

To help with accessibility for a few users, we would like to be able to configure assyst so that it can be used in Dark Mode.I have been advised by IFS via Call Ref: 386357 that this is not possible and to submit a new Idea.

4004
K
Hero (Customer)
jadv
Sidekick (Customer)
jadvSidekick (Customer)
asked in assyst General
Increase the height of a custom multi-line string field

Is there a way to increase the height of a custom multi-line string field so that it acts similar to the default Description field?  The Description field expands to a larger size and then at some point adds a scroll bar. Currently the custom multi-line field only shows 4 lines of text and then adds the scroll bar. It would be great to have the multi-line string field expand vertically to show more than 4 lines of text before adding the scroll bar. We are running assyst 11.6.3.  Thanks!  

952
jadv
Sidekick (Customer)
M
Do Gooder (Partner)
mombocDo Gooder (Partner)
asked in assyst General
24R2 login with email address issue

Hi,We’ve installed assyst 24R2 in our Dev environment to do some testing prior to upgrading our Production instance.  Our Dev environment uses database authentication with a SQL Server database.The majority of our users have an email address (e.g. john.smith@ourcompany.com) as their short code.Since the upgrade whenever a user with an email address as a short code attempts to log into assyst they are getting the following error message. “The username or password are incorrect.” The server.log file shows the following.2025-02-13 07:50:55,468 WARN  [com.axiossystems.assyst.domain.security.authentication.AssystAuthenticator] (default task-29) getAccountUser 'JOHN.SMITH' does not have an account.2025-02-13 07:50:55,468 ERROR [com.axiossystems.assyst.domain.security.authentication.AssystAuthenticator] (default task-29) authenticateUser 'Exception' thrown: getAccountUser 'JOHN.SMITH' does not have an account.: com.axiossystems.assyst.security.exceptions.InvalidUsernamePasswordException: getA

551
M
Do Gooder (Partner)
M
Sidekick (Customer)
mgswillsSidekick (Customer)
asked in assyst General
Lock Down Change Approval

We’ve had an issue highlighted to us by one of our support teams that a user has assigned a change approval decision task to themselves and approved it.The particular process assigns an approval decision task to an Approval SVD containing only those users that are authorised to approve a change. We can see in the action history that a user outside this group has assigned the decision task to their own SVD and then approved it.Does anyone have know how we might stop this just for certain decision tasks? I don’t really want to restrict the “assign internal” action as this would affect a much bigger group of users and processes.Needless to say we’ve told the user not to do this and we can keep an eye on this but was hoping there is a way to plug this hole. Thanks

392
M
Sidekick (Customer)
TASERS
Do Gooder (Customer)
TASERSDo Gooder (Customer)
asked in assyst General
Form-Based Process Triggering in AssystNet

Hello Community,We are currently in the process of replacing our old, self-developed IT service portal with AssystNet. During this transition, we have encountered several questions, particularly regarding the custom forms created with the AssystNet customizer.Is it possible to trigger different processes based on user selections through dropdown or checkbox fields?For example, in a notebook order form, the user can choose whether they need a new notebook, want a replacement, or wish to return their notebook. Depending on the user's selection, a different process should be initiated in Assyst.The idea behind this is to keep the service catalog compact and simplify navigation for users. In our old portal, we had at least three separate offerings for new orders, replacements, and returns. I would like to optimize this if possible in the future.

613
TASERS
Do Gooder (Customer)

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