IFS Solutions

30666 Topics

aishwaryaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Getting Error while uploading attachment in mobile application

Hi Team,I’m using the Attachment functionality in mobile to capture attachments for ESCALATION table.From the mobile screen by using the Attachment icon of (user_def13 field inside escalation table).After uploading an attachment and while saving the record , the data inserted in to user_def13 field as a negative integer value such as -1, -2, etc., in the DB instead of the filepath.To solve this issue, we followed the below steps:1-We created a table called "c_escalation_attachment."2-In that, we added columns attachment ID, escalation ID, and c_user_def1.Then, we mapped the relationship, one with the escalation table and one with the attachment table.Then, in the default definition, we mapped c_user_def1 with the attachment_name of attachment table.After that, we also mapped the c_escalation_attachment table in the escalation table.Then, in the mobile version, we added the same c_user_def1 as the attachment field and tried to insert the data again.After filling in the data and submi

31 minutes ago

SS2024Do Gooder (Customer)

asked in Distribution (CRM, Commerce)

EDI Setup Error Message

Hi All,Wondering if someone can help me with EDI messages please?I'm currently trying to setup to send messages via EDI to one of our suppliers, I've put the details in Supplier/Message Setup and under Setup Connectivity, but is there anywhere else that I need to enter settings for this to work, every time I go to send the test message, I get this error Message class is wrong or missing.Does anyone have any documentation for how to set this up correctly or can anyone help with it please?ThanksSteve

811

1 hour ago

untsrikanthSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Error in middle tier deployment

Hi All,While executing the mtinstaller, we are getting the below error and there is no error message or error log. How to figure out the reason for it.All the pods shows as running except the belowifs-db-init-nzmfz 0/1 Pending which goes to pending state

392

1 hour ago

preethi.a05Do Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Top Records

Hi,Do we have any way to show top/bottom records and set max rows through UI configuration for a child tab in FSM?

1 hour ago

ShahnawazDo Gooder (Partner)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Close Project with open invoices

Hi, How to close the Project with open Customer Invoices. These payments are not expected to come or if it comes then Project can be reopen. As of now, requirement is to close the project. Any idea, how it can be done.

2 hours ago

Frank HSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Workflow Designer Issue in Edge

I am having the below issue in Edge. I am up to date on Edge updates. I have this issue on multiple computers and in all of our environments. Another user has the same issue and a third doesn’t. Does anyone know of what may be causing this issue? I do not have the issue in Chrome.

192

3 hours ago

AntonioInfoConsultingSidekick (Partner)

asked in HCM (Human Capital Management, Payroll)

Quick Clockings Reporter in Self Service LTU

In Cloud 24R1,The Employee and Manager Self Service LTU IC15200 provides access to the Quick Clockings Reporter function to Report In - Out Clockings.If a User is allocated an Employee and Manager Self Service LTU licence, would the customer still need to have a Time Reporting Time Clock Licence IC15201 for each user ?

4 hours ago

Vernon AndersonSidekick (Employee)

asked in Distribution (CRM, Commerce)

AIAG Labels and Wadaco

A customer has encountered a possible problem with how AIAG (Automotive Industry Action Group_ B-10 labels are handled by WADACO. The bar codes on the labels start with an identifier that relates to the data in the bar code. For example. the letter “P” is added to the front of the bar code for the part number. Unfortunately, WADACO sees the “P” as the start of the part number and returns an invalid part number response.Have any of you encountered this issue and if so how did you handle it? Some suggestions have been a BPA or a customization but I have always tried NOT to do any of those with WADACO.Thanks! Below is an illustration of the issue!

6 hours ago

taenarenDo Gooder (Customer)

asked in Finance (Financials)

Customer Analysis screen

Good day, We are finding instances where, on the Customer Analysis screen (Financials-Accounts Receivable-Customer Analysis) searching populates the correct customer in header but has different customer details in the 'Ledger Items's tab.Has anyone encountered this or similar in Cloud?

7 hours ago

kruthikaSidekick (Partner)

asked in Finance (Financials)

Invoiced quantity is more then Purchase Quantity

Hello,We have issue , where Invoiced quantity is more then Purchased quantity and Invoiced quantity is in Paid Posted. How to resolve this issue ?Invoiced quantity is 43.5 and Purchased quantity is 40.Regards,Kruthika

221

9 hours ago

yenSidekick (Partner)

asked in Finance (Financials)

External supplier invoice load error

I have this load error ‘ The bank account xxxxxx is not valid for Supplier xxx in Company xx.’Anyone know which part went wrong?

3269

9 hours ago

IFSRUNINNOVALSidekick (Customer)

asked in Finance (Financials)

Subsidies / Discount for customer orders

Hello,Some of our customers receive subsidies from organizations.If the subsidy covers, for example, 20% of the order amount, we need to invoice 20% of the item's price to the funding organization. How can we manage this in IFS?Is it necessary to create two orders for the same item—one with an 80% discount for the organization and another with a 20% discount for the customer?If two orders are created, how can we communicate to the customer that the 20% discount is linked to a subsidy provided by the organization? Thank’s for your help in advanced

152

10 hours ago

sarahkSidekick (Partner)

asked in HCM (Human Capital Management, Payroll)

Employee Schedules are not matching as per cycle schedule

Hi Team, I have created a schedule as show in below pic My cycle start as 18/3/2024and i have assigned thus schedule for a user starting from 25/11/2024 As we can see in the screenshot Monday is not a REST day as per the assigned schedule please help @ADDMARIAE

212

11 hours ago

MUNAJANSEDo Gooder (Customer)

asked in Products (Manufacturing, Products, Engineering)

Unit Cost updated from esimated shop order cost

Hi All, When using the inventory cost setting; Standard Cost, Cost per Part, Zero Cost ForbiddenIn previous releases of IFS, you was forced to calculate cost and copy to cost set one, before receipt of the part as inventory value zero was not allowed. The calculation of cost and set standard cost is a fundamental concept for many companies. We are now running IFS Cloud 23R2 and notice that you are not forced to calculate and set standard cost anymore, is that a new parameter implemented to get old logic to be used?I have read release notes from App 10 and later but haven’t found anything related to this issue. To set Unit Cost based on estimated shop order cost when first received is not accepted by all controlers.

101

11 hours ago

ztaayoungDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Master Schedule Item - Action Proposals

We have turnkey finished good items that are MS items with MS Demand since they are directly forecasted. The issue is when these items are purchased, they do not get action messages like MRP items do - MRP Action Proposals.For example - we will order the MS item based off demand. When the demand changes and the delivery date may need to be advanced, pushed out or if there is no more demand it would need to be canceled, we do not see these messages.We see Early Order, Late Order or Remove order in MRP Action Proposals and would like to see the same messages for MS items. Maybe there is a different way to set up these items so they are not MS and we can forecast them and see the MRP Action Proposals? We are in IFS Cloud

232

11 hours ago

JAKSTEFREDo Gooder (Customer)

asked in Data Migration

Excel Add In Automation / Templates

Dear All, we want to use the Excel Addin as Transport Tool to Create or Update Customer Order / Sales Quotation Lines. Now when we use the Excel Add In we have to do the following Steps:1.Open Excel 2 .Open Excel Addin and Login 3. Choose the Migration Job 4. A Popup Window if we want to Load in Same Sheet or in a new SheetWith these 4 Steps we have then the data entry Colums and van work with Search, Validation an Execution.We want to get rid of the Steps 3 and 4. Furthermore we want to Save an Excel with the alrady loaded Data Entry Colums and already Choosen Data Migration Job. Has anybody an idea if it it possible to do so? As an Alternative we would like to Automate the steps.Any Ideas? Thanks Stefan

12 hours ago

KennethPDo Gooder (Customer)

asked in Products (Manufacturing, Products, Engineering)

MRP Make entries for phantoms

Will there always be MRP make entries in MRP Part Information and Inventory Part Availability Planning for phantom parts? I guess they are needed for the correct explosion of demands to the next level, but users think it is confusing since they will not create any shop order requisitions.

131

12 hours ago

Louis PlanquartDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

LOV key filter another entity

Hello Community,I’m still a beginner with IFS Cloud, and I need your help with the page designer. For reference, we are using version 24R1.I am trying to add a LOV (List of Values) in an IFS table to display related data. Specifically, on the Sub Contract Indemnities screen, I’d like to display the lines for Revision and Items.To do this, I created a persistent field in the IndemnityRequest entity. However, when I try to access the values in the page configuration, I cannot retrieve the data I need, such as the keys that would allow me to filter values. Interestingly, if I concatenate the keys in the displayed values, I can access them.The issue is that from this point, I don’t know how to use them because I’m unsure if there are any functions available to extract substrings based on a character separator and position.Do you have any tips?Either a way to get the fields required to set up the Data Source Aggregate Refs. Or a method to extract concatenated substrings.Thank you in advance

120

12 hours ago

MaggieDPSidekick (Customer)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Updating Project Connections

Hi we frequently run into issues when we need to update a project connection; once a customer order is already released due to this error message.Has anyone found a way to making changes to get around this error message?.The need to update is due to the wrong activity having been selected by the user in error.

263

13 hours ago

CooAlastLSidekick (Partner)

asked in Supply Chain

Consolidated Price based on Total Quantity ordered on Sales Quotes and Customer Orders

In IFS Procurement in Apps10, where Min Qty based SFPP Price List Lines exist, there is an RMB option to select Consolidate Price Calculation on the PO header. So where the total quantity of a Part across multiple PO Lines reaches the next Min Quantity, IFS will enter/ this unit price across all lines (basing the price on the total quantity order of a Part on a PO, not the quantity at line level). Is there a similar facility on Sales Quotations and Customer Orders that achieves the same result, i.e. sets the sales price based on the total quantity of the part that exists on the same quote/order, but across multiple lines? I know Agreements and Sales Price List Lines can have different min quantities and prices for the same part, however surely there is a facility to base Customer pricing based on the consolidated quantity per Quote or Order ?

13 hours ago

mmoulieDo Gooder (Partner)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Mass issue inventory par from project materiels and services

Hi Community, I have a question regarding the project module. On the materials and services screen, I have some misc parts that I will supply using MRP. Once the reservation of the parts done, is there any option to do issue in mass all the parts ? It seems that the option is only available for each line individually. There is a possibility to create a project pick list but it seems to be a report and not linked to any logistic process. Any idea or suggestion regarding this process ? Thanks,

392

14 hours ago

RTTATOVARDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM gotoscreen lossing current reference

Can anyone help me to understand why am I loosing the reference from the lastscreen controlkey ? I’m not sure which one I should use: getcurrentkey or getcontrolvalue. For me is not clear. Anyhow it is not fetching the selected Attribute from the list. Any ideas ?

14 hours ago

Alexander HeinzeSuperhero (Employee)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Service Management in IFS Cloud (24R2) - The Service Demystified Trilogy

The Service Management Demystified Trilogy has been updated to 24R2. This is your one-stop shop for:Next-Generation Service Management (a.k.a. Request Management) all-up Scheduling (both Dispatch Console and PSO) for Requests and Work Orders MWO Service (with 90+% of the content applying to MWO Maintenance, too)If you find these documents helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.

2012

14 hours ago

Alexander HeinzeSuperhero (Employee)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS Cloud - Next-Generation Service Management demystified (24R2)

NGSM Demystified has been updated to 24R2. As usual, headlines are tagged with “24R2🌟” for new capabilities, “24R2 ↗” for improved features, and “🖊” for new chapters on existing functionality. IFS Cloud newcomers will also find explanations of some common platform capabilities.If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.208 pages cover:Introduction to Next-Generation Service Management (NGSM) Request Management Bundle Tasks Request Contracts Warranties Service Organizations, Access Groups, and Resources SLA Management Activity Types Scheduling Activity Types Service Catalog and Standard Tasks Recurring Services Location data Availability Patterns Skills Miscellaneous Resource Allocations Brands, Object Families, and Models Service Object Structured Failure Management Service Notes Event Management Request Management Integration APIs Resource Management Integration APIs Appointment Booking Integration API Time Zone Management in

822

14 hours ago

Oshada Samarasinghe

asked in Document Management (DocMan)

Document offloading from FTP to Azure Blob storage

Hi ,As part of the cloud migration project from App9 to IFS Cloud, we need to know how to transfer documents from APP9 FTP to Cloud Azure Blob.Currently, documents are stored on FTP, and we hope to move them to Cloud Azure Blob.We recently updated 24R1 to our Cloud environment, therefore FTP will no longer be supported in the future, so we'd need to know how to migrate the document from FTP to Azure Blob Storage.Is there anyone who has done this before? We are an IFS managed cloud customer, and we want to know if this is doable. According to a recent call with IFS, they state it is not supported by this tool and we need to consider moving from Database to Azure Blob directly. https://docs.ifs.com/techdocs/24r1/030_administration/210_cloud_file_storage/fsmigtool/#what_is_this_tool_notThanks,Oshada

1248

14 hours ago

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