We are consistently looking for ways to further streamline our mWO installation. We are currently looking at this entity as it is the slowest syncing entity by a large margin.
Our technicians have no need for this information, but our concern is that the “Responded_Date” and the “Resolved_Date” fields may not get populated if we block the entity from mWO.
Would anyone be able to confirm or fully deny this concern for us?
I cannot 100% confirm that it won’t have an impact but I’m 99% that you can safely stop synchronising the data, if you don’t need the SLA dates visible in mobile. When the data is sent back, it will fulfill the SLAs with the date captured on the device.
It should be a pretty simple thing for you to test, with your data, just to make sure, before you roll it out.
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