Assets (Asset Management)

Oguz AltinDo Gooder (Employee)

Hello, First of all our customer using IFS Cloud 23.2.8 version.In this case, we try to print a Work Order Report for 13 lines of work orders.There is an error occured which is “Error When Printing to Aurena Agent Timeout” and nothing happens, dialog closed. Error Image Log records in below;Application - CMD(2): timeout in agentcall after 60000 msApplication - CMD(2): toast({"type":"error","msg":"Error when printing to Aurena Agent ${error.Message}"}) Does anyone know reason or solution for it?

142

2 days ago

nkotakondaDo Gooder (Partner)

asked in Assets (Asset Management)

Service Request for Serialized Equipment Repair

A customer submits a service request for the inspection and repair of serialized equipment that has broken down at their site. The company logs the service request in IFS Cloud and assigns a technician to visit the customer's location. Upon inspection, the technician determines that the equipment cannot be repaired onsite and must be sent to the company's workshop for further repairs. At the workshop, the required materials are issued from inventory, and the technician records the time spent on repairs. Once the repairs are complete, the equipment is shipped back to the customer.The proposed solution involves creating a customer order linked to the service request, which then generates a work order (WO). The supervisor assigns the work task to a technician, who visits the customer's location to inspect the equipment. The technician determines that the equipment cannot be repaired onsite, it is shipped to the company workshop for further repairs. However, I am uncertain about the best a

342

3 days ago

RTTPidouxDo Gooder (Customer)

asked in Assets (Asset Management)

Non nummeric request_id

A user created a request and managed to append the text '_2' to the numeric request_ID.The linked tables also have the complete request_ID '26981_2'.The request was probably created on the mobile.Is it possible that an index is appended due to a conflict of the ID?Is it possible for a user to manually overwrite the request_id?

3 days ago

RTTPidouxDo Gooder (Customer)

asked in Assets (Asset Management)

With PM request generator created request / missing assets

A user created a request with a task.Later he made the job and missed the main asset and the second asset.I created the missing assets and steps.And found 6 strange entries in the "run log". Unfortunately, I have not found a way to see and control the parameters passed to the PM request generator.Are the call parameters of the PM request generator recorded?How can I access this log?

3 days ago

Hans RoobolDo Gooder (Partner)

asked in Assets (Asset Management)

Not Able to Generate Work Order with more Work Tasks from PM Plan

I would like to generate 1 Work Order with multiple Work Task coming from the Service line - PM Plan - PM Actions.Now I have created 1 Work Order with 1 Work Task and I would like to have 1 Work Order with 6 Work Tasks, see screenshots.I have worked with PM Groups into IFS Cloud

120

3 days ago

jenjen0510Sidekick (Customer)

asked in Assets (Asset Management)

Part Serial Rename when Serial Object Exists

I’ve seen other questions or discussions but have not yet found a solution. I’m upgrading from APP9 to Cloud and plan to use part serial rename functionality after the upgrade. This is a great option for recording transactions and history of a part number and/or serial number change. However, if that part serial exists as a serial object the rename functionality cannot be used. The error says: The serial exists in Service management and cannot be renamed. Post upgrade we don’t intend to use serial object; but since we’ve been using IFS for 20 years we have thousands of serial objects already. Therefore if we need to service one of these serial objects again and it has a modification which changes the part number, we have no way to use the rename functionality. Is there a way around this issue or shortfall in IFS? Is there some cleanup that could be performed on serial objects prior to upgrading? Is there an alternative way to rename a part serial that I am not aware of?

636

4 days ago

jsawantDo Gooder (Partner)

asked in Assets (Asset Management)

Exam: IFS Practitioner Consultant - Asset Management - IFS Cloud

What is the best way to prepare for the above exam? What to expect? Has anyone taken the exam recently? Is the IFS academy study material and knowledge checks enough to prepare for the exam?

16139

4 days ago

KLNADEESHDo Gooder (Partner)

asked in Assets (Asset Management)

What is the corresponding IFS Cloud 23R2 screen for MaintMatrReqPurchOrd entity?

110

7 days ago

dfsjmarchantSidekick (Customer)

asked in Assets (Asset Management)

GIS Objects to Equipment Objects....

Hello,I’m trying to understand why the map position that we have loaded into the GIS Map for our assets is not pulling across into the Equipment Object Navigator. In the example below, you can see we’ve mapped a turbine: This is linked to the equipment object 2795. This is correct. If you then go to the Equipment Object Navigator… there doesn’t appear to be any reference to this connection. I would expect to see the location of the object loaded…There should be a dot loaded on the screen below I’d have thought. What do we need to do in order to display the turbine position here?

487

8 days ago

Lina MencieneSidekick (Partner)

asked in Assets (Asset Management)

Functional Object Operational Condition in IFS Cloud

Hello,do I understand right that Operational Condition option is no longer provided in Functional Object form and is left only in Serial Object form?

443

8 days ago

smelansonSidekick (Customer)

asked in Assets (Asset Management)

Preliminary reading in Measurement for object

Hi, We have an object that had an engine change out in May when the Engine Hours was at 16050. The before meter change had a Recorded value of 16050 and a Total Value of 16050. The after Meter Change had a recorded value of 0 and a total value of 16050There are 2 readings flagged as incorrect on July 4 and and then on August 14 the recorded reading shows 0 with a Total value of 16050.Aug 16 Recorded reading is 48 - Total Value of 16098Aug 19 Recorded reading is 61 - Total value of 16111 Aug 27 recorded reading is 95.7 - total value of 16145.7...additional recorded readings up until Sept 16 where it looks like the user recorded an Engine fail.Sept 16 recorded reading is 246 - total 16296Sept 16 Before Meter change recorded reading is 246 - total 16296After Meter Change recorded reading is 0 - total 169296 “Engine fail, changeout 16/9/24 at 246 hours”Sept 17 recorded reading is 0 - total 169296...additional readings recorded until Nov 4Nov 4 recorded reading 227 - total 16523That w

602

8 days ago

EVMDo Gooder (Partner)

asked in Assets (Asset Management)

PDF print problem. IFSPRINT in 24R1 IFS cloud

IFS Cloud 24R1:Don’t work print to PDF file … IFSPRINT problem.======================================= APP_Mess _ Error Text:XMLREADER_NEXT:Cannot move to next XML event at [1:611]: ParseError at [row,col]:[1,611]Message: An invalid XML character (Unicode: 0x1f) was found in the element content of the document. Caused by: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,611]Message: An invalid XML character (Unicode: 0x1f) was found in the element We can’t make PDF Report in IFS Cloud 24R1 … Anyone have ideas where it correct?

140

10 days ago

pafoseDo Gooder (Customer)

asked in Assets (Asset Management)

Work Tasks with pre-posting mandatory, objects on Steps

Hi, in IFS Cloud i have setup 4 PM actions that belongs to same PM Group Id and on the PM actions i have set the Merge to Yes, My goal ist to create a Route Work Order/Tasks with 4 steps-Then i perform Calendar Generation and all PM action ends up with 1 WO , 1 Task and 4 steps, on the steps, 4 different object exists ( from PM action).Also, the pre-posting on a Work Task is set to mandatory, but no pre-posting exists on the Task in this scenario, all the steps has “it’s own preposting” from the different object.When trying to finish the Task, an message tells me that pre-posting on Work Task in mandatory.Whats the correct setup for this scenario? The cost for material, hours .. should be devided into the objects on the steps.Please advise.

877

11 days ago

indmlkSidekick (Employee)

asked in Assets (Asset Management)

Work task- Project Activity Connection

We can see the the project activity and work task connection will be ready in a future release in 25R2. This is really crucial for the customers and they are asking the availability of that functionality. Will this be ready soon?

371

11 days ago

Lina MencieneSidekick (Partner)

asked in Assets (Asset Management)

“Serial Rule” field in IFS Cloud form “Part”.

Hello,where I can find “Serial Rule” field in IFS Cloud form “Part”?I do not see it in IFS Cloud form “Part”:

453

12 days ago

Lina MencieneSidekick (Partner)

posted in Assets (Asset Management)

Equipment object Navigator: changing operation status (IFS Cloud)

Hello,our current client met a problem. When changing operational status for equipment object in Equipment Object Navigator, the cusor jumps from the equipment object in which the function is executed, to the top of the equipment object structure.We cannot repeat the same situation, but the client provided the video record where we see that cursor jup to the top. It is very uncomfortable, if the structure of the object is very long, it is needed to scroll down again and search for that object in all the structure.The client and we use the same browser Edge, so it cannot be the reason of browser.

676

15 days ago

Aleksandra W.Sidekick (Employee)

asked in Assets (Asset Management)

Changing part no under serial object

Hi, It is possible to change part number assigned to a serial object? Regards,Aleksandra

1313

15 days ago

odstDo Gooder (Customer)

asked in Assets (Asset Management)

Print Attachment with Work Orders

Hi,We are having work instructions as attachments to the PM’s and Work Orders/Tasks. These attachments should be printed together with the Work Order. Is it possible with IFS App 10 standard to print Work Orders with attachments in same operation?

83423

17 days ago

YaheLKDo Gooder (Partner)

asked in Assets (Asset Management)

BPA to be triggered from a mobilewo

845

17 days ago

AndryisSidekick (Partner)

asked in Assets (Asset Management)

Change object site when I move funct object from a site to another

Hi All,When I move a functional object from a site to another, I’d like to be able to change also the object site. Is there any solution on IFS 10?Thank you in advance.

943

18 days ago

jopsseDo Gooder (Employee)

posted in Assets (Asset Management)

Missing functionality in "Move Functional Object"

Hi,My customer will move Functional Objects between different sites, and there seems to be a very important functionality missing when doing so.When moving a Functional Object - the Object Site does not change (see image below). This creates problems when trying to change/create new PM Action or create new work - since the Functional Object cannot be found. When moving a Serial Object there is a functionality to move to new site and at the same time create a PM revision. This should also be possible when moving a Functional Object.It is quite critical to make this work for any kind of object, PM Actions are a very vital functionality that cannot have this kind of missing feature.

13410

18 days ago

Lina MencieneSidekick (Partner)

asked in Assets (Asset Management)

Supplier Agreement status for purchasing

Hello,maybe someone knows where in IFS Cloud to find setup for Supplier Agreement Statuses that Allow Purchasing?This was in IFS9 and I cannot find it in IFS Cloud: thank you beforehand for the answer.

292

19 days ago

CaroleSidekick (Customer)

asked in Assets (Asset Management)

Report In information on work order - IFS Cloud 23R2

In IFS Cloud 23.2.9, in work order management through maintenance module, I am not able to find the class that is assigned to the corrected fault on the work order as we could have in previous version.Field “class” in V8 :In VCloud, we can see 2 times the field “Item class” in the execute work task window but both are not the ones we need. Wouldn’t it be a bug to have the same “item class” field on this window and not to have the “class” field ? What is strange is that I can see the required field on historical work order but not able to reach it in the flow🤔 Thanks for your help

532

22 days ago

LisaMc19Do Gooder (Customer)

asked in Assets (Asset Management)

Fixed Asset Purchases

we are having issues with buyers choosing the incorrect GL account in the prepostings when purchasing a fixed asset. We have Account turned on as mandatory in PR and PO.Is there a way to populate or ensure the correct GL account is selected when the Fixed asset code part is entered thanks in advanceLisa

161

22 days ago

NipunGunaratne93Sidekick (Partner)

asked in Assets (Asset Management)

Technical class and Attributes are not visible on Type Designation tab on Functional Object

Hi All,When a Type Designation is connected via the General Tab of the functional object, and a Technical Class Template is also connected, the information of the technical class and attributes details are not visible on the Type Designation Tab. Instead, it only appears on the Requirements Tab. The same information appears to be duplicated across three locations: Type Designation Tab Requirements Tab Attachment Panel (as characteristics) I’m trying to understand the functional purpose of the Type Designation Tab. Is there a specific use case or workflow where this tab is essential, or is it redundant due to the availability of the same information on the other tabs and attachment panel?Please let me know your thoughts!Thanks & Best Regards,Nipun

503

23 days ago

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Assets (Asset Management)

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