Contact Centre (CE)

Good morning, Starting 20 of March I am facing an issue while trying to create records in some tables, as for example when creating Service Requests through CE. I has a Create method with all the mandatory parameters, mapped; then Finish method which had as parameter the Objkey of the record created in the Virtual table. This worked fine for 1.5 years, and all of a sudden, on 21st March stopped working and the attached error was displayed, as if the object cannot be identified anymore based on the Objkey parameter. The record gets created in the virt ual table, but I cannot access it from there to create the record in the permanent table through CE. We have tryied to Finish the creation with Postman, and it goes fine, so it’s not really clear why through CE is not working anymore. Have anybody faced this issue? How did you handled it? CE Core Package: 6.8.4.1 IFSCloud: 24R2 Thank you, Violeta

Hi, I posted the above back in November and no replies. Since then we have upgraded to V6.8.3 and we’re still experiencing issues where the CE Browser refreshes and takes the user back to the start. Does anyone else have issues like this?

Hi Experts, I am very much new to CE portal, hence followed few courses in academy. However, i am unable to find out how to get access to the admin client in order to get started with a simple app creation. Should i download the admin client and install or is it available as an add-on to cloud client. I have access to ifs demo env.. Should i need any license keys for this ? Can someone shed some light on this please. Thank you, Roshan

With the Cloud Version, will it capture all emails internally and externally and keep them organized like Hubsport and salesforce do? The case should be the source of truth and all communications should be easy to read and follow. I have found a lot about the CRM and seen videos, but I would love to see a demo of the Call center functionality around cases. I have watched this as well. https://www.gotostage.com/channel/4c8b006abd3344ea9a62605ba7c00c31/recording/40941d06329349e7b96284a575ea8595/watch Thanks, Doug

How do you get the Configuration Status out of “Parked” IFS10 Apps

Hey all ! Just wondering if there is a way to restrict Force wrap up on certain agents ?

Hi, is there a way to search by Customer Address ID in IFS? I could not find and area to search by Customer address ID to see where and what Customer records the same address ID reside in. Look forward to help.

Good morning, Has anyone managed to do an integration of WeChat into CE? Thank you, Violeta

Hi, We’re running v.6.7.1.1 of CE. During live calls some agents are experiencing random browser refreshes which results in them losing all data collected and then taking them back to the start of the call flow. The refresh can occur at any stage of the workflow, and crucially we’re not able to replicate. Does anyone else experience this type of behaviour, or have experienced it and managed to root cause why it happens. The hardest part is replicating so just reaching out to see if anyone else has had similar issues. Regards Ady

Hello I am developing a portal. Users can see quotes and invoices on it. How can I make them download PDFs of invoices and quotes? Could you help me with the screens I need to configure? Thank you.

Dear community, We are using Call Center Cases and are frequently handing over to Work Orders. We have recently started using the Service Quotations, and would like to handover cases to Service Quotations, but can not find this option in the case handover possibilities. What is the process to handover case task to service quotation? Thanks, Robbert

Hi, We are getting below errors in ifsalert.0.log file in Apps9 environment after SFTP reader. 2024-09-25 22:39:06,980 27 ERROR [Integration]{PLT_TOLLS_SFTP_READER} ifs.fnd.connectserver.sftp.SFTPReaderAgent.doRun(): Main loop error: 4: [Error GUID:61c033ef-5404-4ac9-a03e-d3bbcc05fdf9]2024-09-25 22:39:07,003 26 ERROR [Integration]{PLT_NEWPORT_SFTP_READER} ifs.fnd.connectserver.sftp.SFTPReaderAgent.doRun(): Main loop error: 4: [Error GUID:226a0292-42bd-4c33-b107-bcb7d9d525dc]2024-09-25 22:39:15,286 25 ERROR [Integration]{PLT_N4_SFTP_READER} ifs.fnd.connectserver.sftp.SFTPReaderAgent.doRun(): Main loop error: 4: [Error GUID:85719473-82ff-4259-bcaf-60a6468c67be]2024-09-25 22:44:07,929 26 ERROR [Integration]{PLT_NEWPORT_SFTP_READER} ifs.fnd.connectserver.sftp.SFTPReaderAgent.doRun(): Main loop error: 4: [Error GUID:82c5ccb4-94d3-47bb-a104-656527ccaf5a]2024-09-25 22:44:09,398 27 ERROR [Integration]{PLT_TOLLS_SFTP_READER} ifs.fnd.connectserver.sftp.SFTPReaderAgent.doRun(): Main loop error: 4

We receive e-mail notifications from DoNotReply@ifs.com every day. This notification lets us know that the license key for installation for some of our previous customers will expire on a certain date in the past. Additionally, the email contains a link and a statement that this email is being sent to the 'mail list'. If we try to access the link, we are told that the page no longer exists. As they are no longer existing customers with us, we no longer wish to receive these e-mails and they are creating a lot of unnecessary noise every day. Have anyone experienced this and know how to get rid of these emails?

We are using a web browser plugin to access our knowledge base platform. When our support agents open a ticket in AssystWeb, the plugin opens a sidebar with a search engine. The plugin can be configured to recognize data on the webpage (in this case, the incident form) and automatically “grab” field contents to paste it in the search engine, delivering search results to the support agent immediately when they open a ticket. The plugin configuration offers five methods for recognizing the field, based on standard Javascript functions: Setting Definition Title_xxxxxxx getElementsByName - method returns a collection of elements with a specified name. Currently we then use the first element found. getElementById - method returns an element with a specified ID getElementsByClassName - method returns a collection of elements with a specified class name(s). querySelector - method returns the first element that matches a CSS selector. function - Specify the name of a function built into the ex

How do you close a customer so no further transactions can be made? I have made the customer inactive but it stills allows you to place an order with no warning message

Hi, I cannot create a case in the Customer Engagement Center; https://support.ifsworld.com/ifscec/(S(vkmejx1bryukwio40ddf04ao))/CasePage.aspx?ReturnUrl=%2fifscec%2fCasePage.aspx%3f_ga%3d2.109232133.1685598635.1610385686-1322131572.1568713326&_ga=2.109232133.1685598635.1610385686-1322131572.1568713326# It says in the top right-hand corner “Today is a not a working day” When will it be operational again? Thank you

Does anyone know where I can get Sales Contract Management Lobby used by Rick Hamill? Hate to recreate the wheels when they are already done. Thanks!!!

Has anyone got any experience integrating Five9 Contact Centre (cloud) with IFS Cloud please?

The content of each topic has been blocked by coloured sheets. Not sure what caused that. Is that something related to the community licence?

Hi, We are currently utilizing IFS Application 10, update 10. Could you please provide me with the latest update date for this version? Do we anticipate needing to upgrade this version during 2024?

Hello,Is there an option in IFS to mark material (items) as bulk goods?Greetings August

I’m trying to find the best way for my team to find the next available address id no. on a Customer when adding a new address. My team, needs to be able to add addresses to a customer in a timely manner. On the Customer screen, we need to determine the next available address no (number or id) quickly. When the customer has numerous addresses, we have to scroll through them all and then sometimes “show more” is required. If the customer has many, many addresses, we may have to scroll and click “show more” multiple times. Is there a way to see the next available address id without having to scroll through. There is no option in this part of the customer address screen to change the number of lines that displays. In the Customer Order Screen, we can click on the Delivery Address, then click find and we’re able to sort the columns. This is a much better experience than in the Customer Screen. I’m not sure why it’s not available in both areas.

Hi, Do you have any idea how to add translations for (Call center basic data) Categories’ descriptions? Many thanks, Piotr

Hi Just tried to change my password on IFS.COM/LOGIN by getting a password reset email and I get a message “Invalid Username or User has not been approved. Please type your IFS username correctly and try again”. I am a valid user with real live helpd desk calls and I gues sthat I have been locked out because I am late in changing my password. Please advise. John.

I'm experiencing a lot of delay in responses from IFS regarding needed patches. We are trying for a while to get IFS vulnerabilities fixed without success. Anyone with same experience?