assyst Reporting

Questions regarding reporting in IFS assyst.

  • 12 Topics
  • 41 Replies

12 Topics

S
Do Gooder (Partner)
SuryaDo Gooder (Partner)
asked in assyst Reporting

Labels  of order report can do Hindi Language in report designer 

Footer and Header, Labels  of order report can do Hindi Language in report designer 

1
ashen_malaka_ranasinghe
Hero (Employee)
4 days ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
posted in assyst Reporting

PowerBI Report Build/Templates Community Share

Does anyone currently utilize PowerBI for their reporting? Would the assyst community find it beneficial to potentially share some of the different templates you've created or structure you’ve put together to present useful and efficient reports?Thought it could be beneficial to center some of that in a community conversation thread as opposed to having to schedule calls with other IFS assyst customers through our account managers etc! Full disclosure we are in the exploratory stages of PowerBI as we transition from on-prem to SaaS with our assyst instance. Very interested in seeing what people have done and built, and of course if anyone is willing to collaborate and share all the better!​​​​​

15
M
Sidekick (Partner)
1 month ago
C
Do Gooder (Customer)
ChrisButtersDo Gooder (Customer)
asked in assyst Reporting

How to Identify Where a Ticket is Assigned to at the Point of Breaching SLA

Hello All, Has anybody before been able to using SQL identify where a ticket is assigned (SVD) to at the point when the ticket has breached?If so would you be kind enough to share this with me

1
paulc
Do Gooder (Employee)
1 month ago
G
Do Gooder (Customer)
girvandDo Gooder (Customer)
asked in assyst Reporting

Daily Dashboard Report

Hi All,Just wondering if anyone has come across this dashboard demonstrated in the assyst Essentials training on the IFS Academy? I appreciate if anyone can advise if this is a custom dashboard or something available out of the box? Best regards,David.

2
A
Do Gooder (Employee)
1 month ago
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst Reporting

Set up report show ticket history

Hi Could anyone recommend report to show the full history of ticket in one page? I need to know how much time ticket spending in each service department 

1
paulc
Do Gooder (Employee)
1 month ago
M
Do Gooder (Customer)
mancelticDo Gooder (Customer)
asked in assyst Reporting

Report Menu on End User Portal

We have been creating some standard reports in Assyst Web using the report wizard as well as some dashboard reports too.We would like to make those reports available to groups of users. In some cases, those users may only be contact users and in other cases they may also be assyst users as well.I’ve looked through the WIKI and have verified our privilege groups for both end users and support staff have all the required entity privileges. Using the Assyst web report wizard I was able to create, share and publish a report. In Assyst Web I can now see that under my Subscriptions. However, I’m not able to enable the Reporting Menu item on our end user portal to make the report available there. (1). Has anyone setup the Net End User Portal to enable the reporting menu icon/item and if so what controls that?(2). Has anyone figured out how to get published & scheduled reports to email users once run?(3). When you publish your report to contact users, can I assume they see all the subscrib

2
M
Do Gooder (Customer)
3 months ago
M
Do Gooder (Customer)
musahadziDo Gooder (Customer)
asked in assyst Reporting

Reporting on Assyst infrastructure - SVDs, Services, Offerings, etc

Hi everyone, is there I way (without external reporting) to report on Assyst elements that are not Events, such as SVDs, Services, groups, etc. This would be useful for housekeeping, update and/or migrations. Thank you.

1
paulc
Do Gooder (Employee)
3 months ago
M
Do Gooder (Customer)
mgswillsDo Gooder (Customer)
asked in assyst Reporting

Annual reporting

Hi, we’re running on-prem Assyst 10sp7 and I need to run some stats against change, request and incident numbers and resolution times.I’ve tried using the reporting section but not getting the level of detail I need from the reports available to me. I thought I would just download the raw data into excel and create some pivot tables but the event search seems to be limited to 4000 records. Is there another way I can create these reports or get the raw data out?ThanksMatt

5
paulc
Do Gooder (Employee)
4 months ago
P
Do Gooder (Customer)
PerkinsJDo Gooder (Customer)
asked in assyst Reporting

Export Results of Full Page Report to Excel

We have several Fixed-format reports we would like to have exportable.  Currently, users of the report only have the option to print the results to a PDF format.  Because we are a SaaS customer, we do not have access to the internal functions of BIRT, SQL, or the reporting server.  I’m hoping there is a setting I may have missed.  Thanks!

7
M
Hero (Employee)
5 months ago
pasmith
Do Gooder (Customer)
pasmithDo Gooder (Customer)
asked in assyst Reporting

Chatbot Reporting

We are currently going through the installation of the assyst chatbot in our test system, and are starting to think about how we can report on user interactions with the chatbot.Would any existing customers of the chatbot be able to suggest the best way on how the report on the efficiency of chatbot interactions? So interactions that result in events being logged but more so the interactions that do not result in events being logged. The desire being to identify gaps in Chatbot responses or to highlight the most common types of questions/language used by users looking for services.We are an on premise assyst customer 11.5.Thank you

1
C
Hero (Employee)
6 months ago
C
Do Gooder (Customer)
coker-bDo Gooder (Customer)
asked in assyst Reporting

Reports Showing Remarks for Each Action?

Hello - We are using AssystWEB 11.1 and need a report that shows the remarks for just one action type. I can’t find a canned report for this. Any suggestions? Thanks in advance.

2
paulc
Do Gooder (Employee)
6 months ago
S
Do Gooder (Customer)
simardlDo Gooder (Customer)
asked in assyst Reporting

How to setup BIRT data Source to point to SaaS Environment

I am trying to change the data source of a BIRT report (e.g. rptdesign file used by assyst Report Wizard) from our on premise database to the cloud Saas Database, I was using Database URL “jdbc:sqlserver://W-99999-D5E:1523;databaseName=PDRPSQGCG;”and the connection was working fine.But now I was told to use “jdbc:sqlserver://cac-99301-axios.secondary.database.windows.net:1433;database=99301;” as an example but it fails the connection. I tried various combinations but still no success.IFS Support was not able to help other than we were able to test the connection tot he database using SSMS so all indication points to the BIST data source to be incorrectly specified.Does anyone have the proper info to setup the the connection?

3
S
Do Gooder (Customer)
1 year ago

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