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123 Topics

JackDDo Gooder (Partner)

Azure User Provisioning - Does a Person record have to be created?

Hi all, Currently trying to sync some users into an IFS Cloud environment through Azure User Provisioning and ideally we dont want the Person record to be created along with the User. Does anyone know of a way this can be done - if possible? I’ve tried un-mapping the person attributes in Azure however, it errors saying that X attribute is needed for creation of the Person record. Any help appreciated, thanks!

1 day ago

SAARIDo Gooder (Customer)

asked in Support & Services FAQs and Help

Old IFS Cases

Why there is no old / closed cases in New Service Center?

1 day ago

IniNaadiJSidekick (Partner)

asked in Support & Services FAQs and Help

IFS Academy- Practitioner exams

Hi All, Please let me know your inputs for these concerns.1)When I try to do my certified practitioner exam from Google chrome I'm unable to login to ifs academy have to change the password. 2) Unable to view the questions of the 1st attempt.

3 days ago

MatthewSidekick (Customer)

asked in Support & Services FAQs and Help

Access LCS Data

Hi,I have noticed that with access to the Service Centre I can no longer access LCS data.Is this possible to re-enable?The data there is invaluable to speeding up resolutions of case that IFS Support are looking at.

8 days ago

vincent.larregleDo Gooder (Customer)

asked in Support & Services FAQs and Help

Service Center cases search

Hello,The service center portal allows searching for cases based on specific criteria: However, since the data presented on the portal shows very limited attributes of cases, it is not possible to take advantage of such fancy search options. Does someone know how to use this effectively?

14 days ago

NECIWAKURASidekick (Partner)

asked in Support & Services FAQs and Help

Please tell us abount Global Support Policy.

Please tell us more about the contents of Global Support Policy.Q1. For customers using IFS Cloud, if they exit “Continuous Support” without updating RU, 　will they be migrated to “Restricted Support”? Or will it no longer be supported?Q2. In ”Severity Level Definitions”(P5), what exactly is the definition of Urgency 1 through 3?Q3. In ”Error Correction Delivery Policy”(P6), the following is described. “a single patch will only be delivered for the current Update -2 or later.” 　Does this mean, for example, that if the latest Update is 18, single patch corresponding to Update 16 will be provided?Q4. In “Glossary of Terms” (P9), does “Current Release” mean IFS Applications10 including all the latest Updates and single patches?Q5. Please tell me what exactly you mean by the following statements in “Current Release”. “other currently supported Releases as designated by IFS in the then current IFS Support Policy.”Best Regards,

14 days ago

HSELEWUSidekick (Customer)

asked in Support & Services FAQs and Help

How to undo a solved mark in community or deleting my question?

Hi all, I’ve accidently marked a answer as solved, although it doesn’t work, can you tell me how to undo it or delete my question?I can’t even edit it anymore… Regards,Lena

17 days ago

AddEsthePDo Gooder (Partner)

asked in Forum FAQs & Help

Why don't I have access to product releases? how can I find that information?

As a partner, why don’t I have any access to the Product Updates section?Best regards,Esther Puente SäldAddovation

22 days ago

Le1ghSidekick (Customer)

asked in Forum FAQs & Help

IFS Users in APAC Region ?

Hello IFS User Community,I am a member of an IFS Implementation project team, located in the UK, currently gearing up for our UK go-live.Following the UK go-live, the implementation project team then move onwards to our global IFS roll-out, implementing IFS across my organisation, with next step being IFS implementation across Australia and Singapore.In preparation for the implementation of IFS in the APAC region, are there any APAC-based IFS users on this User Community ? My intent of this question is simply to extend my working knowledge of global companies / organisations currently using IFS (outside of my current, albeit limited, knowledge of the UK IFS user base).Very many thanks in advance.

1 month ago

ThejSidekick (Partner)

asked in Support & Services FAQs and Help

Unable to access IFS Scope tool?

Hi experts,I have completed the Scope Tool Essential training . But, I could not able to get the IFS scope tool access . Appreciate it if anyone can advise on how to obtain IFS Scope tool access. Thank you.Theja

1 month ago

BrianGDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Support link broken on Customer Portal?

I was set up with my IFS customer account and logged into the Customer Portal (https://portal.ifsworld.com/portal/) the next day. Initially, the IFS Support link was completely broken, opening to void(0);. Sometime later it began working with a direct click opening the Support Portal (https://support.ifs.com/csm ). I suspect there may have been a delayed permissions issue. However, trying to right-click to “Open link in a new tab” fails. I’m using latest Chrome. Is this intentional behavior?

1 month ago

KristenGastaldoSuperhero (Employee)

published in Forum FAQs & Help

Getting Started in the IFS Community for Customers

New to the community? Check out this presentation on how to join, create new topics, and get involved. This presentation is specifically for our customers and mentions areas of content that are not available to the general community, but restricted to customers (but may be available to partners and employees as well). Please ask any questions you might have in the comments section.

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1 month ago

Mugdha.NaikDo Gooder (Customer)

asked in Support & Services FAQs and Help

Need help in finding impact of log4j Vulnerabilities

Could someone please confirm if IFS version 10 is impacted by following log4j Vulnerabilities?We are using Oracle version 19.3.0.CVE-2019-17571CVE-2020-9488CVE-2021-4104CVE-2022-23302CVE-2022-23305CVE-2022-23307 Refer https://logging.apache.org/log4j/1.2/ Thanks

1 month ago

daniel.sokolowskiDo Gooder (Partner)

asked in Support & Services FAQs and Help

Expired password to support.ifs.com

Hi, when I’m trying to login to support.ifs.com - I get info that my password has expired. How can I restore my access?

1 month ago

ZTC ZTC JGOTAHero (Customer)

asked in Forum FAQs & Help

Add a functionality to the IFS community where we can save in our profile the very important topics

A way to save in out profile a very good topic or post.Maybe, like a favorite topics. Sometimes I have the opportunity to read a very question, but it is hard to find it later,If we add the functionality of FOLLOW UP, I can read it later.

1 month ago

BOAABAINDo Gooder (Customer)

asked in Support & Services FAQs and Help

Portal Account Locked How to Reset Password

Hi everyone,My password has expired to the new customer portal. The re-set password link from the IFS.com page links back to the old portal with the old user names. Has anyone been able to re-open an account since the change to the new portal? any tips are appreciated Thank you

1 month ago

TerryHDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Support System

I tried to set up my IFS Support password but every password is telling me that: The password does not meet the password policy requirements. Please check the mentioned 'Password Complexity Requirements'. I used the policy requirements, but it keeps being rejected. Who can I contact about this?

1 month ago

asdeseDo Gooder (Employee)

posted in Announcements

Service Bulleting: Oracle critical patch update release plan January 2023

Here is the release plan for Oracle Critical patch January 2023 Oracle CPU Release Version LCS Solution ID/Bug ID Release to customers January 17th 2023 APPS10 305369/165490 February 27th 2023 January 17th 2023 Apps9 305369/165491 March 13th 2023

1 month ago

PatanmDo Gooder

posted in Support & Services FAQs and Help

Can i train and certified from other user account

Hi Team, Can any one let me know the answer on the below query ASAP. one of my friend having IFS academy login details for learning purpose i am using his login.. can i have certificate on my name by using his account , pls explain the process. Regards,Patan M.

2 months ago

abel2Do Gooder

asked in Forum FAQs & Help

Ifs training and certifition

Hello everyoneI am interested in taking ifs certification,but unfortunately i am not a customer nor a partner; is there a way to register to saba cloud without having a ifs customer id?thanks

2 months ago

KristenGastaldoSuperhero (Employee)

published in Announcements

Best of 2022

The community has continued to grow this year, due to your steadfast contributions and company. This year we had:We added 5229 new members, slightly more than the 4800 that joined last year, bringing us to just over 15k members. Our new members are a mix of new customers and partners, starting out with IFS, and current employees and partners who are just discovering the community. Please continue to tell your coworkers about the community, as we know we haven’t reached everyone who uses IFS in their day-to-day work!All these metrics represent individuals; people who have contributed - asking, reading, responding, and collaborating. We’d like to recognize a few of these people, as our: Best All Around: When you look at the points in the community - which you earn by posting replies, receiving likes, and having people mark your replies as best answer, our top 3 are @Phil Seifert , @Mathias Dahl , and @ShawnBerk . Phil has the most likes received and also a high number of best answer. Mat

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2 months ago

talcarazDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Portal Login

I’m having problems logging into the portal. I haven’t used it in a while and it won’t allow me to reset my password. I get “Invalid Username or User has not been approved. Please type your IFS username correctly and try again.” when I submit my username. I even tried to “register” but it says my username and email address already exist.

2 months ago

CGIJarosKDo Gooder (Partner)

asked in Support & Services FAQs and Help

partner account problem

I can’t change password on Partner portal. I got error message like “General problem” contact service desk …Non of those accounts previous ProJarosK, nor new one CGIJarosK work for me. Could you please change email address connected to ProJarosK to different email? Jarek Kruk

3 months ago

BertelLundgaardDo Gooder (Customer)

asked in Forum FAQs & Help

Community login problems

Every time I log into IFS Community my password is not accepted.. I am able to reset it, by following the reset password link. The problem is when i come back later (short or long period of time), the password is ‘wrong’ again. This happens EVERY time, and I am positively sure that I enter it correctly. :-(

3 months ago

SaraCrankSidekick (Customer)

asked in Support & Services FAQs and Help

Problems Logging into Customer Portal

Is anyone else having issues logging into the Customer Portal? I ran into the below error last week, reset my password and was good. I’m getting the same error, changed my password again and I still can’t log in. This has been going on for the past 3 weeks or so.

3 months ago

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