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96 Topics

JukkaJSidekick (Customer)

posted in Support & Services FAQs and Help

Loss of Send Email Option for Customers

Hi. Changes this big should not be hidden inside periodical maintenance notifications. This change in email usage has a great possibility to do massive harm in the capabilities for communication between the vendor and customer. In our case we have a light (and sufficient) email-integration in use between our own and IFS’ ticket portals. Now it’s unclear if this will work from now on. It is vital to have it working. Will get back to this after talking about it in more detail with our IFS consultant.

5 hours ago

daniel.sokolowskiDo Gooder (Partner)

asked in Support & Services FAQs and Help

Expired password to support.ifs.com

Hi, when I’m trying to login to support.ifs.com - I get info that my password has expired. How can I restore my access?

1 day ago

dmanueleDo Gooder (Customer)

asked in Support & Services FAQs and Help

DOes anyone know how to get to IFS case tickets proir to the new Portal?

The old IFS Portal and the Customer Engagement Centers are gone.I cannot find any of my previous cases in the new portal and when I try to open a case I can only open it for IFS Cloud.- I have IFS7.5 and IFS8.0 systems with cases.I tried to open a case for this issue but none of the drop downs apply and it won’t let me leave them blank.

1 day ago

JukkaJSidekick (Customer)

asked in Support & Services FAQs and Help

New Interface for LCS/CEC/ISC

Hi. Will there be and if yes when a new user interface published to the Life Cycle Support (LCS) Solution that would replace both the Customer Engagement Center (CEC) and Internet Support Center (ISC)?The ISC look and feel is from the early 00’s but it still works more logically that the CEC. CEC on the other hand seems to be unreachable less than the ISC. I use LSC at least weekly if not daily and would really hope for some modernisation step to be taken in the functionalities and layout.When CEC was published I sent a long list of faults and improvement needs and I believe the answer at some point was that there will be a new tool at some point. I am still waiting and someone on this community probably has more information about the matter. bts. the sub project selection list on this form has no good value for LCS, but I have to pick one anyway to be able to create this question

2 days ago

Natalia FrancoisDo Gooder (Employee)

posted in Announcements

IFS achieves PinkVERIFY™ ITIL 4 status on 17 practices for IFS assyst

We’re excited to share that IFS received PinkVERIFY™ certification for IFS assyst in 17 practices against ITIL 4, outperforming some of the largest IT Service Management players in the market. The PinkVERIFY™ certification is provided by Pink Elephant, the world’s leading ITSM education and consulting provider. Learn more.

2 days ago

MATHDEDo Gooder (Employee)

asked in Support & Services FAQs and Help

How to enter Scope Tool for training reasons

Hello,can somebody tell me how I can access Scope Tool for training reasons? I tried the LKP Server Training but the UN and PW do not fit any more. Who I have to contact for this?Tanks you in advance! Regards Markus

8 days ago

mingramDo Gooder (Customer)

asked in Support & Services FAQs and Help

Problems login to IFS Academy

I should have an account there but cannot login, password resetting not sending any emails back to actually do the reset. There is no information what or who could be contacted in such cases. And yes junk mail been checked also.

13 days ago

AndryisSidekick (Partner)

posted in Support & Services FAQs and Help

How to get certified?

Hello!As an IFS partner employee, I’ve setup my new training plan to get certified by the end of this year. I’ve tried to scan all training available for free to get familiarized with the provided traing modules. I’ve downloaded all the documents on the certification process and I’ve finally made my own certification plan according to my actual knowledge. I was a bit loss during the navigation but it’s a part of the process. May be IFS can improve how to find easily any items we are looking for.Today I’ve started form the basic requirements required by the certification. Some of them are free but many requires fees. I consider myself as an expert on the domain I’ve choosen but I dind’t see easily how to pass the test on those prerequisted modules to evaluate myself before the certification. Howether, I’ve got an appointment to pass my test by the end of november this year. If you can explain to me step by step how to get to the final exam (Project management), it would be great Thank y

14 days ago

tariqDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Assignment

hello allIs there any one who have ifs Assignment, if there is please provide it to us. thank you.

23 days ago

Asela MunasingheSuperhero

asked in Support & Services FAQs and Help

Attachments not downloadable for closed IFS cases

Not sure if this is the correct sub forum to post this question. If not, kindly advise me what’s the correct sub forum. We try to open case attachments from the old [closed] IFS cases that we reported in the past. Seems it’s not possible. Not just me, all my colleagues I tested the issue seem to have it. It would be interesting to know if other customers also face the same issue.Is this an intentional restriction from the IFS side? IFS Customer ID 307435

27 days ago

SiddiqDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS support (IT SM Services ) in KSA

Hi , I need your recommendation for a partner /vendor to provide IFS SLA support for 1 year in KSA Jeddah . Please share your opinion in the thread or whatapp +966555230144 . Thanks

1 month ago

BenVollmerSidekick (Employee)

published in Forum FAQs & Help

Ideation Frequently Asked QuestionsIdeation Frequently Asked Questions

We are committed and excited to partner with our community to develop a better product. This category is the best place for you to share your ideas and discuss them with other IFS Team Members, Partners and the Product Management Team. We review all ideas to see if there is sufficient demand for the idea broadly or to further investigate them. We will also engage with everyone about their ideas to understand your use cases and the business value to help us decide whether we want to pursue an idea. Before you submit an ideaSearch (please) We hope you have checked if someone already submitted an idea like yours. We sometimes see duplicates here - better to spend your time searching instead of writing out an idea that already exists. :)Describe your idea with as much detail as possible Although we appreciate solution suggestions, we do need a clear description of the need/requirement, and the value it will bring to our customers. Sometimes a screenshot can say more than a million words.

116234

1 month ago

KristenGastaldoSuperhero (Employee)

published in Forum FAQs & Help

Getting Started in the IFS Community for Customers

New to the community? Check out this presentation on how to join, create new topics, and get involved. This presentation is specifically for our customers and mentions areas of content that are not available to the general community, but restricted to customers (but may be available to partners and employees as well). Please ask any questions you might have in the comments section.

4721

1 month ago

IFSmattisSidekick (Customer)

posted in Forum FAQs & Help

sharing of IFS artifacts within IFS-community

Hi member of the IFS-community, what do you think if IFS would offer another section in IFS community where users can upload, search for and download IFS-artifacts? IFS-artifacts might be configurations like event (actions), custom RMBs, quick reports, lobbys, data-sources, IALs, custom fields and more. But even the code of customizations (only if the user has the legal right to do so!) might be shared within this IFS community. Of course each customer has its very unique requirements - but still it might be a useful tool to bring the community closer together - function and solution-wise. What do you think in general about such a marketplace? Would you appreciate such a possibility where IFS-artifacts can be freely shared?Woud you share your artifacts and upload them? Why yes - why not?Would you search for solutions/ artifacts and download artifacts which seem useful? Why yes - why not? Thank you! M.

1 month ago

yalefrDo Gooder (Partner)

asked in Support & Services FAQs and Help

Training for projections

In IFS Academy, what is the most suitable training to master and manage the projections for access rights?

2 months ago

bruno phadkeDo Gooder (Partner)

asked in Support & Services FAQs and Help

waitlisting for a course

can somebody clarify, once a course started, what happens to the waitlisted candidates.are they automatically registered for next available course as per schedule ? is there a notification to waitlisted candidates indicating if ? appreciate an update. Bruno

2 months ago

AlforjaniDo Gooder

asked in Support & Services FAQs and Help

ERP training

I have been told about IFS ERP software, and I am interested to learn it, is it possible to apply in the academy if I am not customer or partner ? If no is this a third party who can provide these kid of trainings and how much does it cost approximately? thank you in advance

3 months ago

hmccabeSidekick (Customer)

asked in Forum FAQs & Help

Filter my topics/questions

Is there a way for me to filter my own topics and questions? Right now the only options are to view all of my topics or all of my questions with replies. For example, I’d like to only view my questions with no reply.

3 months ago

hmccabeSidekick (Customer)

asked in Forum FAQs & Help

Delete private messages

How can I delete messages in my list of private messages?

3 months ago

hmccabeSidekick (Customer)

asked in Forum FAQs & Help

How can I view my topics that have been solved?

There is an option to view my topics that are Solved. How is a topic set as solved?

3 months ago

HAYLEY.WILLIAMSSidekick (Customer)

asked in Forum FAQs & Help

Which IFS Version?

In the majority of Community Issues I review, 95% of the time, the question is asked what version of IFS is being used? Is there anyway we can add a required field, so it’s answered before it has to be asked? We are using APPS9, btw. 😀Thanks

3 months ago

Maja StanislawskaSidekick (Customer)

asked in Support & Services FAQs and Help

Training/good practice for system administrators?

Hi,Has there been some training or good practice workshop for system administrators?We are currently using IFSAPP10 SaaS and hear internally that more understanding of some administrative topics would be needed as the technical documentation is not always sufficient.Do you have some resources that you could link here? Thank you.

3 months ago

Jamie ByrneSidekick (Employee)

posted in Forum FAQs & Help

Evolving Education Materials - Help Panel Concept

Hi, I’m working on a facet of a large scale project to improve education materials.I’m exploring how an in-product help panel could be beneficial. I’m looking to understand expectation. If you’d like to provide feedback, please use this questionnaire. There are only 5 questions (2 required) and shouldn’t take much more than 5 minutes. Thanks. https://forms.office.com/r/TEuEtQd1Lb

4 months ago

KristenGastaldoSuperhero (Employee)

posted in Forum FAQs & Help

Archiving Unanswered Older Topics

Hey Community,I’d like your feedback on something. The community has been busy the last couple years. We currently have over 20k topics on the site.And while we work to make sure everyone gets an answer, some topics aren’t replied to. Maybe the query is really complex and requires more time than community members had. Or maybe it was a member looking for an opinion, rather than a how-to, and there wasn’t a similar situation to share. In any case, we have just over 1000 topics with no replies. We have members who answer regularly and we reach out to occasional contributors to answer specific posts, but when I ask people to help, I want to make the best use of their time.So my thought is, if you asked a question 6 months ago and didn’t get a reply, you probably aren’t still waiting on an answer. How would you feel about me moving any questions that are 6+ months old into an archive? They would be closed - not appearing in the search results and not circulated among staff to find an answe

4 months ago

Adam ClineDo Gooder (Employee)

asked in Forum FAQs & Help

Errors when navigating in Community

What’s the best way for our users to get technical support when they run into errors using Community?One of our customers is experiencing the following issue:When they initially go to the community.ifs.com url, and other times when navigating through, they are presented with the following error on the page‘DI\DependencyExceptionCircular dependency detected while trying to resolve entry ‘CommunityVisibility’.

6 months ago

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