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About the Community

General News, Updates, and FAQs about our Community

85 Topics

K
Do Gooder
kharharDo Gooder
asked in Forum FAQs & Help

Access to IFS portal

Hi I am food management system representative  , I sent email to customer service -IFS and asked them to give me access the IFS Customer Portal since five days ago , unfortunately I did not receive any reply Please advice  

3
K
Do Gooder
3 days ago
H
Sidekick (Customer)
hmccabeSidekick (Customer)
asked in Forum FAQs & Help

Filter my topics/questions

Is there a way for me to filter my own topics and questions? Right now the only options are to view all of my topics or all of my questions with replies.  For example, I’d like to only view my questions with no reply. 

2
H
Sidekick (Customer)
5 days ago
H
Sidekick (Customer)
hmccabeSidekick (Customer)
asked in Forum FAQs & Help

Delete private messages

How can I delete messages in my list of private messages?

2
H
Sidekick (Customer)
5 days ago
P
Do Gooder (Partner)
pulkit.guptaDo Gooder (Partner)
asked in Forum FAQs & Help

"stream not readable" error

When I try to preview the report in excel output - order report. Then after ~10 mins system pop up “stream not readable” error. 

1
S
Superhero
5 days ago
H
Sidekick (Customer)
hmccabeSidekick (Customer)
asked in Forum FAQs & Help

How can I view my topics that have been solved?

There is an option to view my topics that are Solved. How is a topic set as solved?

2
KristenGastaldo
Superhero (Employee)
6 days ago
H
Sidekick (Customer)
HAYLEY.WILLIAMSSidekick (Customer)
asked in Forum FAQs & Help

Which IFS Version?

In the majority of Community Issues I review, 95% of the time, the question is asked what version of IFS is being used? Is there anyway we can add a required field, so it’s answered before it has to be asked? We are using APPS9, btw. 😀Thanks

1
KristenGastaldo
Superhero (Employee)
6 days ago
Y
Do Gooder (Customer)
ykuseDo Gooder (Customer)
asked in Forum FAQs & Help

Custom Attributes error on Event

Hi I get error on event about custom attributes which I added custom field.I couldn’t fix it. Can someone helps?  

1
InfFilipV
Sidekick (Partner)
7 days ago
S
Do Gooder (Employee)
Shirley AlemaoDo Gooder (Employee)
asked in Forum FAQs & Help

IFS Cloud - B2B Portal Documentation

Hi, Is there any Cloud documentation on processes that can be carried out via B2B portal? 

0
S
Do Gooder (Employee)
10 days ago
Y
Do Gooder (Partner)
yalefrDo Gooder (Partner)
asked in Forum FAQs & Help

Training for projections

In IFS Academy, what is the most suitable training to master and manage the projections for access rights?

2
T
Sidekick (Partner)
11 days ago
Asela Munasinghe
Superhero
Asela MunasingheSuperhero
asked in Forum FAQs & Help

Attachments not downloadable for closed IFS cases

Not sure if this is the correct sub forum to post this question. If not, kindly advise me what’s the correct sub forum. We try to open case attachments from the old [closed] IFS cases that we reported in the past. Seems it’s not possible. Not just me, all my colleagues I tested the issue seem to have it. It would be interesting to know if other customers also face the same issue.Is this an intentional restriction from the IFS side? IFS Customer ID 307435

4
KristenGastaldo
Superhero (Employee)
12 days ago
BenVollmer
Sidekick (Employee)
BenVollmerSidekick (Employee)
published in Forum FAQs & Help

Ideation Frequently Asked QuestionsIdeation Frequently Asked Questions

We are committed and excited to partner with our community to develop a better product. This category is the best place for you to share your ideas and discuss them with other IFS Team Members, Partners and the Product Management Team. We review all ideas to see if there is sufficient demand for the idea broadly or to further investigate them.  We will also engage with everyone about their ideas to understand your use cases and the business value to help us decide whether we want to pursue an idea.  Before you submit an ideaSearch (please) We hope you have checked if someone already submitted an idea like yours. We sometimes see duplicates here - better to spend your time searching instead of writing out an idea that already exists. :)Describe your idea with as much detail as possible Although we appreciate solution suggestions, we do need a clear description of the need/requirement, and the value it will bring to our customers. Sometimes a screenshot can say more than a million words.

100133
K
Do Gooder (Partner)
25 days ago
Jamie Byrne
Sidekick (Employee)
Jamie ByrneSidekick (Employee)
posted in Forum FAQs & Help

Evolving Education Materials - Help Panel Concept

Hi, I’m working on a facet of a large scale project to improve education materials.I’m exploring how an in-product help panel could be beneficial. I’m looking to understand expectation. If you’d like to provide feedback, please use this questionnaire. There are only 5 questions (2 required) and shouldn’t take much more than 5 minutes. Thanks. https://forms.office.com/r/TEuEtQd1Lb

2
Jamie Byrne
Sidekick (Employee)
1 month ago
KristenGastaldo
Superhero (Employee)
KristenGastaldoSuperhero (Employee)
posted in Forum FAQs & Help

Archiving Unanswered Older Topics

Hey Community,I’d like your feedback on something. The community has been busy the last couple years. We currently have over 20k topics on the site.And while we work to make sure everyone gets an answer, some topics aren’t replied to. Maybe the query is really complex and requires more time than community members had. Or maybe it was a member looking for an opinion, rather than a how-to, and there wasn’t a similar situation to share. In any case, we have just over 1000 topics with no replies. We have members who answer regularly and we reach out to occasional contributors to answer specific posts, but when I ask people to help, I want to make the best use of their time.So my thought is, if you asked a question 6 months ago and didn’t get a reply, you probably aren’t still waiting on an answer. How would you feel about me moving any questions that are 6+ months old into an archive? They would be closed - not appearing in the search results and not circulated among staff to find an answe

4
Asela Munasinghe
Superhero
1 month ago
A
Do Gooder (Employee)
Adam ClineDo Gooder (Employee)
asked in Forum FAQs & Help

Errors when navigating in Community

What’s the best way for our users to get technical support when they run into errors using Community?One of our customers is experiencing the following issue:When they initially go to the community.ifs.com url, and other times when navigating through, they are presented with the following error on the page‘DI\DependencyExceptionCircular dependency detected while trying to resolve entry ‘CommunityVisibility’. 

2
KristenGastaldo
Superhero (Employee)
2 months ago
InfFilipV
Sidekick (Partner)
InfFilipVSidekick (Partner)
asked in Forum FAQs & Help

Categories of Answer/Reply in Community portal

Create "Categories" of answers – "Answer" / "Additional Question" / "Escalation" / "Summarization" / "Internal info" /...Give me possibility to mark "Not answer" to make me not accidentally mark something as "Best answer" Add possibility to response on concrete post - eg. thanks or addition info,  answer of sub-question but not answer of whole topic/question.

1
KristenGastaldo
Superhero (Employee)
3 months ago
Vimukthi Mahakumbura
Superhero (Employee)
Vimukthi MahakumburaSuperhero (Employee)
asked in Forum FAQs & Help

How advanced is the IFS Community Search?

For an example, I need to search all the posts which has the wording ‘ERROR_359’ in IFS Community? This would help me to see situations which has happened around this particular error and see how the community has solved that issue? Today, when I search, I get so many unwanted results and the result count is 1000s. Also, if some tags can be made mandatory like the track etc, at post creation it would be possible to filter the results effectively. (at least in the relevant forums) 

4
Dinushi Liyanage
Hero (Employee)
3 months ago
H
Sidekick (Customer)
hmccabeSidekick (Customer)
asked in Forum FAQs & Help

Define Subforums

Could you provide a definition of what IFS functions/areas are covered in which subforums? I’m not always sure which sub-forum to post my questions in. thanks

4
H
Sidekick (Customer)
3 months ago
T
Do Gooder (Employee)
Tove StåhlDo Gooder (Employee)
posted in Forum FAQs & Help

Contribute to better user experience

That user experience is important, I think everyone will agree on. But to achieve great user experience we need knowledge about our users. And the best way to obtain this knowledge is through meeting our users, doing interviews and observe them using our product. To make it easier for us to meet our users, we (the User experience product group at IFS R&D) have created a group for end users. It has end users, that have said okay to participate in studies connected to user experience. They decide the level of engagement. Do you work at a place where you think that there are people who would be willing to participate in this group? Please contact me, tove.stahl@ifs.com, and I will provide more information. Many thanksTove Ståhl

0
T
Do Gooder (Employee)
3 months ago
MarieSkoldenborg
Sidekick (Customer)
MarieSkoldenborgSidekick (Customer)
asked in Forum FAQs & Help

IFS Idea Wall in the Community?

Quite often when we send support requests to IFS Support Center we receive the response that the application works as designed and the request will be added to the Idea Wall. It would be very interesting to see the Idea Wall and receive some feedback as of which ideas will be included in future versions of IFS. Please let me know, is there a plan to include Idea Wall or enhancement requests in any form in this forum? It would be great to let the community comment on the ideas and receive feedback about how R&D think about the way going forward with the customer requests.

9
BenVollmer
Sidekick (Employee)
4 months ago
KristenGastaldo
Superhero (Employee)
KristenGastaldoSuperhero (Employee)
published in Forum FAQs & Help

Can I keep my community account if I change jobs?

ISSUE/QUESTION: I’d like to keep my community account, but I am changing employers. ENVIRONMENT: IFS Community AUDIENCE: External/All RESOLUTION/ANSWER: If you are changing employers, but would still like to be a member of the IFS community, the community manager can update your current account to reflect your new information, including:Email Address Username Member Type Permissions - The community manager will change your role from employee to customer or partner, or vice versa. What you have access to in the community will adjust as dictated by those roles.DM @KristenGastaldo or email community (at) IFS.com to have these changes made.You can update your company and role in your profile settings.  CAUSE: N/AADDITIONAL INFORMATION: N/ASCRIPTS/LOGS: N/ASOURCE: Kristen Gastaldo VERIFIED: YES

440
KristenGastaldo
Superhero (Employee)
4 months ago
JohannesKnust
Hero (Partner)
JohannesKnustHero (Partner)
asked in Forum FAQs & Help

Please help for the IFS Community Profile Links

 hi,all my history and links are gone. Any help? 

2
JohannesKnust
Hero (Partner)
4 months ago
Jamie Byrne
Sidekick (Employee)
Jamie ByrneSidekick (Employee)
posted in Forum FAQs & Help

Get involved. We'd love to hear from you

Hi, I just wanted to highlight two projects I’m involved in that would really value your input. Education Materials - we are wanting to understand what challenges you’ve had trying to find and consume education materials. What has been the impact and what could we do to improve them?  Call to Action - for this project we’re keen to understand how your business is identifying IFS updates or features to adopt? Are you finding the right information to support decisions and uncovering features that will bring efficiencies? Your insights help us to correctly frame the problem(s), design suitable solutions and prioritise the release of features. We’ve already heard from 9 customers and partners but would love to have more insights (plus, we enjoy meeting you!). Please contact me through the Community or via email - jamie.byrne@ifs.com - if you’d like to participate or have any questions (usually a 40-50 minute call). Thanks

2
L
Do Gooder (Employee)
4 months ago
A
Do Gooder (Partner)
AddMikaeADo Gooder (Partner)
asked in Forum FAQs & Help

Why don't I have access to product releases?

Hi, As a partner, why don’t I have any access to the Product Updates section?Best regards,Mikael Algeroth,Addovation

2
A
Do Gooder (Partner)
5 months ago
D
Do Gooder (Customer)
DAMS SueDo Gooder (Customer)
asked in Forum FAQs & Help

Help page on Support Portal gives error

I’m trying to use support.ifsworld.com but want to use the Help functionality in order to understand how to update cases. But, if I press any of the Help options I get the following error message. Are there any instructions for how to use the support site?This site can’t be reachedCheck if there is a typo in dse1lcsas3.corpnet.ifsworld.com. If spelling is correct, try running windows network Diagnostics.DNS_PROBE_FINISHED_NXDOMAIN

2
D
Do Gooder (Customer)
5 months ago
KristenGastaldo
Superhero (Employee)
KristenGastaldoSuperhero (Employee)
posted in Forum FAQs & Help

Introduce Yourself

Hello Community! Let’s all get to know each other. Reply below with these details: Who are you?What’s your industry and profession?What IFS products are you using? How long have you been using them?Where are you located?And a fun fact: You can share your favorite vacation spot, favorite book, place on your bucket list, picture of your pet, etc. Anything you’d like to share!  

47
Jamie Byrne
Sidekick (Employee)
5 months ago

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