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General News, Updates, and FAQs about our Community
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We’re excited to share that IFS received PinkVERIFY™ certification for IFS assyst in 17 practices against ITIL 4, outperforming some of the largest IT Service Management players in the market. The PinkVERIFY™ certification is provided by Pink Elephant, the world’s leading ITSM education and consulting provider. Learn more.
I am trying to raise a support case via the CEC and it is not working - it has been a good while since I’ve had to use the portal but nothing is working - I can log in but it won’t allow me to view cases (loads are missing) but also I can’t raise a new one. Has something changed? We are still paying our support charges even for Apps9. Help very much appreciated.
Hi, I’m working on a facet of a large scale project to improve education materials.I’m exploring how an in-product help panel could be beneficial. I’m looking to understand expectation. If you’d like to provide feedback, please use this questionnaire. There are only 5 questions (2 required) and shouldn’t take much more than 5 minutes. Thanks. https://forms.office.com/r/TEuEtQd1Lb
Hi. Changes this big should not be hidden inside periodical maintenance notifications. This change in email usage has a great possibility to do massive harm in the capabilities for communication between the vendor and customer. In our case we have a light (and sufficient) email-integration in use between our own and IFS’ ticket portals. Now it’s unclear if this will work from now on. It is vital to have it working. Will get back to this after talking about it in more detail with our IFS consultant.
The old IFS Portal and the Customer Engagement Centers are gone.I cannot find any of my previous cases in the new portal and when I try to open a case I can only open it for IFS Cloud.- I have IFS7.5 and IFS8.0 systems with cases.I tried to open a case for this issue but none of the drop downs apply and it won’t let me leave them blank.
Hi. Will there be and if yes when a new user interface published to the Life Cycle Support (LCS) Solution that would replace both the Customer Engagement Center (CEC) and Internet Support Center (ISC)?The ISC look and feel is from the early 00’s but it still works more logically that the CEC. CEC on the other hand seems to be unreachable less than the ISC. I use LSC at least weekly if not daily and would really hope for some modernisation step to be taken in the functionalities and layout.When CEC was published I sent a long list of faults and improvement needs and I believe the answer at some point was that there will be a new tool at some point. I am still waiting and someone on this community probably has more information about the matter. bts. the sub project selection list on this form has no good value for LCS, but I have to pick one anyway to be able to create this question
Hello!As an IFS partner employee, I’ve setup my new training plan to get certified by the end of this year. I’ve tried to scan all training available for free to get familiarized with the provided traing modules. I’ve downloaded all the documents on the certification process and I’ve finally made my own certification plan according to my actual knowledge. I was a bit loss during the navigation but it’s a part of the process. May be IFS can improve how to find easily any items we are looking for.Today I’ve started form the basic requirements required by the certification. Some of them are free but many requires fees. I consider myself as an expert on the domain I’ve choosen but I dind’t see easily how to pass the test on those prerequisted modules to evaluate myself before the certification. Howether, I’ve got an appointment to pass my test by the end of november this year. If you can explain to me step by step how to get to the final exam (Project management), it would be great Thank y
Not sure if this is the correct sub forum to post this question. If not, kindly advise me what’s the correct sub forum. We try to open case attachments from the old [closed] IFS cases that we reported in the past. Seems it’s not possible. Not just me, all my colleagues I tested the issue seem to have it. It would be interesting to know if other customers also face the same issue.Is this an intentional restriction from the IFS side? IFS Customer ID 307435
Ideation Frequently Asked QuestionsIdeation Frequently Asked Questions
We are committed and excited to partner with our community to develop a better product. This category is the best place for you to share your ideas and discuss them with other IFS Team Members, Partners and the Product Management Team. We review all ideas to see if there is sufficient demand for the idea broadly or to further investigate them. We will also engage with everyone about their ideas to understand your use cases and the business value to help us decide whether we want to pursue an idea. Before you submit an ideaSearch (please) We hope you have checked if someone already submitted an idea like yours. We sometimes see duplicates here - better to spend your time searching instead of writing out an idea that already exists. :)Describe your idea with as much detail as possible Although we appreciate solution suggestions, we do need a clear description of the need/requirement, and the value it will bring to our customers. Sometimes a screenshot can say more than a million words.
Hi member of the IFS-community, what do you think if IFS would offer another section in IFS community where users can upload, search for and download IFS-artifacts? IFS-artifacts might be configurations like event (actions), custom RMBs, quick reports, lobbys, data-sources, IALs, custom fields and more. But even the code of customizations (only if the user has the legal right to do so!) might be shared within this IFS community. Of course each customer has its very unique requirements - but still it might be a useful tool to bring the community closer together - function and solution-wise. What do you think in general about such a marketplace? Would you appreciate such a possibility where IFS-artifacts can be freely shared?Woud you share your artifacts and upload them? Why yes - why not?Would you search for solutions/ artifacts and download artifacts which seem useful? Why yes - why not? Thank you! M.
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