Contact Centre (CE) | IFS Community

Contact Centre (CE)

This will includes the questions related to our Customer Engagement product (Versions 5.4, 6+).

  • 4 Topics
  • 5 Replies

4 Topics

S
Sidekick (Employee)
Shirley AlemaoSidekick (Employee)
asked in Contact Centre (CE)

Hyperlink on Case Screen

Hi, Can we add a custom field to access a hyperlink on the new case assistant screen? 

1
S
Sidekick (Employee)
21 hours ago
M
Hero (Employee)
Matt NichollsHero (Employee)
asked in Contact Centre (CE)

How do I update IFS Cloud Lead Status from CE?

I’ve been looking at updating the Lead stating from any status to Qualified – I’ve setup a button which invokes a SetQualified command as shown below…you can see I’m passing the LeadId:   …but when I try to use this in the application, I get the following error:  

1
M
Do Gooder
14 days ago
D
Sidekick (Employee)
DamianBennerSidekick (Employee)
asked in Contact Centre (CE)

How di I configure voicemail boxes in CE6?

Can someone give me instructions on how to configure a voicemail box to output voicemails to email in CE6, please? I see the Contact Centre unit must be configured in Advanced to send voicemails as an attachment (done) and I see there is a box for me to enter an address (no indication of what the delimiter to be used is, but I only have one address in there for now) and in the IVR I have selected to record voicemail, which works for me, but the emails aren’t being sent out. There are two mailboxes set up already, so presumably it’s not that. Trying to confiure on Pagero.

2
D
Sidekick (Employee)
4 months ago
M
Hero (Employee)
Matt NichollsHero (Employee)
asked in Contact Centre (CE)

How long is the Audit History held for?

Do you perhaps know the retention period for the audit trail history? 

1
Mohamed Mustafa
Do Gooder (Employee)
4 months ago

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