Q&A Forum for IFS assyst Customers, Partners, and Employees
Hi, Simply wondering if there is a way to create a model event for events of the Service Request type? It seems to be possible for Changes, Incidents and Problems, but not Service Requests. Perhaps it is possible in the latest versions (my organization is running on assyst 11.2.3), but workarounds are appreciated as well. Thanks!
Hello,ETM Version 1.5.0Thanks to the support here in the forum, i am able to expand and access Customfields as described here: https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Category:assystREST#Field_Expansion_and_Filtering However, the opposite way would now be needed: To identify an item based on the value of an CustomField via ETM.i couldn't find a way to search for Item by CustomFields inside an Datamapper.I also couldn't find a suitable variable assyst search for this task.In this specific case, it is about finding an item using the IP address, which is stored in a custom field of the item-formular (and finally create an New Event with the found Item as Item_B, which shouldnt be a Problem)Is this even the right approach inside ETM?If it is possible to create/update an additional Look Table i could create a separate Channel to gain access to the needed information in this way (Even if this is not the prefered way to store identical Data on different places). But i also coul
assystITOM 220.127.116.11 has been releasedassystITOM 18.104.22.168 has just been uploaded to the Content Delivery Network and is now available to download. This release contains a number of defect fixes and enhancementsRelease notes can be found here:assyst ITOM 22.214.171.124 Release Notes
Hi, I’m trying to add a custom field to the additional variables file for the Action Processor. However, I’m not sure how to get write out the variable in the file. The field’s short code is “SERVICE DESK”. Would it be something like this? event.customFields.customFieldShortCode[SERVICE%20DESK] Thanks. Martin Provost
Hi all,We have a support ticket outstanding for something however, in the meantime - we would like to see if the community has experienced similar issues or have any workarounds.When we update organisational information on our contact user records (Section, Department, etc) we would expect that our item records also update to reflect the change. Unfortunately, this does not happen and reflects poorly in our reports.For example Screenshot #1 was correct at the time of asset allocation however, Rob has now had an org structure change as per Screenshot #2 which we would like to see on the item record.Screenshot #1:Screenshot #2:Thanks in advance.
There seems to be a bug pertaining to the date of the last action field. For example, if I create an event monitor where I want to find all events where the “Follow-up Request” action was the last action taken, it works correctly. But, if I indicate that I’d like to find events where that action was taken, say, at least 5 days ago or more, the date filter doesn’t apply. In fact, it’ll still show events where the action was taken the same day that I am running the query. I’ve tried looking in the release notes but I can’t find any mention of this bug. My organization is running on assyst 11.2.3.
First time logging a question here so go gently!I am creating some forms in the Customizer and would like some of the fields on each form to have the Formatted Text Editor toolbar but only one field (Description) on each form by default has this functionality and I cannot see how to create new fields that have this or amend the format of existing fields.These are required so that users can paste images into the fields.Anyone know a way around this? :)
We are finding that when creating Custom lookups and linking them to new Single Select fields, that a blank option appears in the lookup (that isn’t there in the Custom Lookup) But it only looks to be on some, and not others - Is this something anyone else is experiencing? Are there any fixes?
Hi there,I'd really appreciate any help with this.Basically, we’re trying to leverage Assyst to solve a flawed Business process.We’re looking to have some kind of Interface with Assyst to pull information from it, specifically, a list of up-to-date SVDs and Product Names and ‘Application Owner’ of each SVD/Product.We need to notify these ‘Application Owners’ that, for example, the SSL expiration is coming due. (this information is managed on a separate DigiCert tool)So, based on the list of SVDs/Application owner, we pull from Assyst, we’d like to automatically open a ticket assigned it to the correct SVD/Application owner to address their SSL expiration. Is that doable? and Where can I get information about any APIs that might help with that?Many Thanks in advance,Cheers,T.Kaddo
Hi Together, Facing an issue while performing the Request process to be completed:created a new Prcess for Ordering but can not execute the Phase actions . Always in every stage/phase get the message:“The current stage contains mandatory tasks which must be resolved before the next stage can be proceed” But there are no tasks listed to be resolved. Maybe someone has a hint regarding this Thanks in advanceRalf
Would anyone have some time to go over with me their configuration/setup for service request bundles that aren’t related to procurement? I’m trying to understand the best setup for bundles of things relative to application access etc vs an extensive workflow off of a single service request. Thanks!
Is there a way to allow userID search in assystNET to avoid choosing the wrong user? Currently, when you fill out a form in assystNET, the Affected User is auto-populated to the reporting user. When you change that, it is based off of name, not userID. Is there a way to change that so when choosing an Affected User’s name, it also shows their UserID associated with that name? When you click on the search magnifying glass, there are criteria options, but UserID is not one of them. Is there a way to add UserID there as well?
Hello. Does anyone have any experience with customizing the Self-Service Mobile App (formerly ACE) through InTune? We are looking to deploy the app to our client base, but need to customize the app icon and name (“IFS assyst” doesn’t mean anything to our clients).IFS have been able to tell me the key value for customizing the server URL in the deployment, but when I asked about the icon and name I have not gotten a reply.Thanks,Duncan
Hi I would like to ask if there is any way to Auto-Populate a field based on the content of other fields for example:we have 2 fields: 1- Start date 2- End date then we have a field called “ Duration “ to be populated automatically based on math calculation of start and end date.
Hi all, I am using a ‘throw new Error’ piece of code in my ETM datamapper to force a failure when there is no record match when processing an excel file. This allows me to append a custom message to the end of the error log dump in the email instead of using the ‘No match - Error’ on the Record to Update which just shows a generic message with no detail. It does what I want it to do but in the email message generated it is prefixed with the usual dump.Two questions … Is there a way to just show my custom message? Or a completely different way to accomplish this. Is there a way to throw an info or warning message which will not stop processing so I can provide some additional information in the email as well.Thanks!T
Hi,My organisation is looking to implement some features using the Contact User form’s User Flags. I am aware that we can modify those according to our needs. However, we have a very specific scenario where we would like to be able to create event queries based on the value of those flags. I haven’t seen those fields in the query form. Is there a way to create event queries using the User Flag values? My organisation is using assyst 11.2.3.Thanks!
Hello, We’ve just built a tabular version of impact explorer that we’d like to be linked from events’ forms. Therefore, I created a custom field of type title that I intended to update with an hyperlink to that external report that receives item’s id as an input parameter via its URL.However, assystETM does not seem to allow me to update those title fields directly, even giving me a warning when I try to do so: Is there any way around this via ETM ? Or any other alternative which would enable me to create a dynamic hyperlink from inside my event forms to external URLs based on the form’s item id ? Regards,Otmar
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