Enhancing User Notifications in FSM: Popup Trigger via Business Rules and Policy Customization

Hi ​@ajayifs 

• Can you please clarify? What is “we are aware of the "Type Alert" option, which allows us to display messages. However, we are looking for a solution that can throw a popup directly from a business rule trigger, rather than just displaying a message value.”
• Which client are you referring to? Smart or Web?
• Have you checked the notification process?
• AFAIK, in general, if a process happens in the background/server, you cannot display a message on the client side.

Cheers!

Hello ​@Shneor Cheshin 

Thank you for the response, i give you some more information about the whole demand

The demand is the user to upload an excel file from web client, the system to parse and validate the file and if it is invalid to through an alert, the user should be informed with something blocking that needs his attention. We have implemented this functionality by overriding after insert policy on table attachment. The file is stored, parsed and can go through validation.

We have already cheeked the perform_create_alert perfom_definition but does not fit our requirements for the reasons below

1.The notification is shown for some seconds and then disappears, even if we add value on secondstodisplay parameter.

2.The frame is too small to show something to describe the business error

3.Ideally we would need something that demanded a user action, like pressing ok. The alerts that client scripts are showing could fit the demand but we cannot use a client scipt as we using attachment policy for the functionality.

Is there any ideas on how we could manage this demand?

Hi ​@ajayifs 

We made a similar functionality, but we have a run log instead of a pop-up or notification.

We then display the status to the users, who need to take action in some cases.

You can enhance this flow by adding a lobby element and/or sending an email notification.

Example of the file upload screen

Cheers!

Hello ​@Shneor Cheshin 

Thanks again for your response, i have some more questions

We are currently using FSM 6 update 27.

• The proposal about adding a lobby element, do you mean to add an extra tab containing the information of a run log?
• Is the mail functionality supported on our version? Do we need to use an mpm for this, is there any documentation for that?
• For perform_create_alert have you ever used the parameter secondstodisplay (does not seem to work for us). Do you know if parameter noise can take specific values?
• Are you storing the excel file in the database in order to parse and validate it?

Thanks again for your time!!