Service (Touch Apps, MWO, MRO)

MWO and Mobile Integration - how to fully qualify a field

According to the documentation, Integrations with Screen=Work Task can use data from:ApplicationParameters JtExecutionInstance EquipmentObject JtTaskAddress JtTask MobileIntegrationThe syntax is ${AttributeName}. What happens if the same field exists on multiple entities - how do you fully qualify the field then?

1 day ago

fengSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Can I stay logged in to IFS Notify Me?

Hi, "IFS Notify Me" requires frequent re-login prompts (typically every 2-3 hours). Is it possible to stay logged in to IFS Notify Me by adjusting certain parameters? Thanks! Best regards,Feng

503

2 days ago

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

BPA Workflow to send a stream message so the user can access it in the bell

Hello, So I want to create a workflow which does come verification and then sends a stream message so that the user can check the message here:Does anybody know what is the IFS Rest API that i need to call or if i need to make some configurations to then call the method that will send the notification? And if i need to configure some URL so the message can be sent? With best Regards,Francisco Lopes

1067

2 days ago

indmlkSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

How to make NCR visible in Mobile work order MWO?

Can Mobile work order user see NCR in MWO?I have created a work task and attached a NCR in to a work task step.When the task is transferred to Mobile, can technician see the connected NCR in MWO. Do we need to setup any object connection setup in cloud? I cannot find any documentation around NCR visibility on MWO.I'm using IFS MWO for Maintenance.

151

4 days ago

Anastasiya DzembakDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO: Planned start from IFS Cloud takeover

Hello everyone,When a pool activity is accepted in MWO, a new window opens where the MWO user can specify the date and time. However, our customer would prefer that the previously planned start date, as entered in IFS Cloud, is displayed automatically, so the user doesn't have to input it manually.Is this technically possible?We tried adding new fields using the Page Designer, but these fields don't appear in the selection list, so we can't add them. Thank you!

293

5 days ago

KNikitha5Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

When calling a custom action in MWO,Getting error 'The Sync Process has Started failing Cannot find EntitySet, Singleton, ActionImport or FunctionImport with name 'CBulkTravel.'

I have created a new custom action as shown below in EngApp-Cust.fragment file as shown below: while implementing the action in both file .offline file and .plsvc file then only i am getting this below error.And implemented the action in both .offline file and .plsvc file as shown belowwhen i try to implement in only .offline file then it works fine without error.but for my requirement i need to implement in both .offline file and .plsvc file.Can you please suggest me how to go forward.@Yasas Kasthuriarachchi @James Ashmore @Rukmal Fernando @Uthpala @kathlk @navod

2242

6 days ago

irenecaleroSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO - Error when trying to execute a Pickup Task

Hi,I am testing the Service Management (IFS Cloud R24.1.5) module and I have created a Pickup Task related to a Request Task. When I try to execute the Pickup Task in MWO (after assigning and send to mobile), this error is displayed: However, I have a remote warehouse with a location for the resource I am using in MWO.Any idea?Thanks,Irene

253

6 days ago

kasunhpSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Contacting end customer in MWO

Hi all,Are there ways to connect with customers when technician is in a work. Such as updating the status of the work task with a customer, sending a message to a customer. Other than contacting via a phone.Let me know any possible ways. I heard about contacting via MS Team. Like to know are there any other ways. Thanks in advance.

303

6 days ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

OpenID Authentication Error Message with MWO

Hi Community,Urgent!We have several MWO users receiving the below error message when they try to login to the app (see screenshot below). Based on this they cannot use the MWO app. How can this be resolve? Your input and contribution is super appreciated. Thanks Mesh

234

8 days ago

mmossSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Manage Serial Structure - Remove Serial

I have an automated process to create Serials From Inventory after a shop order is complete. Sometimes when there is a mistake in the shop order we need to unreceive it but it requires me to Remove the Serial from Manage Serial Structure. I get this error when using Aurena but I do not get an error when using IEE. Any insights?

130

8 days ago

irenecaleroSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Services Notes in MWO

Hi everyone,I am testing the Service Management in Cloud (R24.1.5) and I have created notes to see in MWO. However, although they are apparently syncronised to mobile, they are not displayed in MWO. I am able to see the Service Notes per Task but not the service notes for the whole Request.Any idea?Thanks in advance.Regards,Irene

232

12 days ago

woprhoweSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

Use ACP to backup and restore Page Designer mods to MaintEngApp in different context

In IFS Apps 10, we have made Page Designer modifications to MaintEngApp (for Mobile Work Order) and associated them with a specific context in order to map them to a user group. Now we are looking for a way to duplicate these changes, but associate them with a different context/group. What would happen if we placed these in an Application Configuration Package, exported them to XML, then modified the XML, changing the context values (SCOPE_ID), then import the ACP back into the same environment?

101

12 days ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Navigator designer changes

In core MWO application, there are some functionalities only available in the MWO navigator section, not as separate tiles (Ex: My Misc Allocations, My Work calendar).However, if mwo users wish to see them as tiles we can add it via Navigator designer.But the problem is that when the new tiles are added, they are being added to the mwo navigator as well. Therefore, they end up as duplicates in the mwo navigator. Is there a way to keep only one entry in mwo navigator, such as hiding unnecessary items from navigator? So the questions are; how do get the standard items to be visible in the Dasbhoard OR how do I remove the standard items from the Navigator?Thanks and Regards,

322

12 days ago

DIMLLKSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Issue logging into IFS Cloud Scan It App

Hi All,I’m encountering the following error when trying to log in to the customer use place environment via the Scan It app:"An error has occurred. There is no active application version for [ScanIt]."All the necessary Wadaco client settings have been correctly configured, and the required permissions are granted for my user. Additionally, I have downloaded the latest version of the IFS Scan It app from the App Store.I’d appreciate it if you could provide a resolution or guidance to resolve this issue.

332

13 days ago

wrprabashHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud 24.1.6 – ServiceEngApp – FT - ORA-20114: MapPosition.FND_MODIFIED: The Map Position record has already been changed. Please refresh the record and reenter your changes

303

13 days ago

SimonPDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Can't handle receipts in MWO

Hi everyone,I have an issue on MWO when I try to handle purchases, here are my screenshots :My Supplier for purchase part, with the receive case “Receive into inventory”. It’s a stock part.I create a maintenance PO :When I try to receive the PO from MWO, I can’t choose the receive location :After that, when I receive the part, the Receipt says that the part has been received into Arrival The problem is :My part isn’t in inventory I can’t issue it on my WT Thanks

6311

13 days ago

Alexander HeinzeSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO: Image on assignment list

I have created an OCT that associates the equipment image with newly created tasks.This works well, and the assignment list in MWO shows the image.For some tasks I would like to replace/override the inherited image with another one to let the user distinguish between normal jobs and component replacements. Is there a way to remove/un-associate the inherited image? When I upload an additional one, MWO still shows the inherited, not sure if it picks the first one based on creation.

100

14 days ago

AnnaSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Trip Tracker Cloud Status Incorrect

We are on 24R1SU5 and we are primarily using Trip Tracker to submit expenses. We have noticed an issue in that when an expense is confirmed in the app, it is not confirmed in IFS. Has anyone else had this issue and if so, was there anything you could do to remedy it? I’ve tried running the sync job on the phone with no luck. Any help is appreciated.

376

15 days ago

JacJLSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Setup Mobile Work Order with IFS Cloud

Hello,I am looking for help to get a clear set of instructions on how to get MWO working with IFS Cloud. I have noticed there is a lot of documentation that depends on which version you are installing. I am looking to setup the most recent on Aurena Native. Following Questions:Am I to follow the Regular Set of instructions for installing the Touch Apps Server? - IFS Touch Apps Server Installation I am having a hard time understanding how to get data to be sent between IFS Client and MWO, is there a clear set of instructions for this? I found the following Mobile work order pages: Mobile Work Order - Technical Documentation For IFS Cloud IFS Cloud DocumentationBoth of these pages mention different permissions that need to be setup. Should I be referencing both of these pages?I also noticed the one page mentions Group Push and that Users need to be connected to sites. Is there anywhere that clearly explains how this can be setup? Any help is appreciated.

485

19 days ago

Anastasiya DzembakDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Database Task Schedule: Is it possible to create a parameter so that it applies to specific persons?

Hello everyone, is it possible to use the ALLOCATED_TO_ parameter for specific persons? We have tried the user ID and the person ID, but unfortunately this did not work. Does anyone have an idea?Thank you!

262

20 days ago

brunadDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to connect a business opportunity to a service contract

Hi everyone :)I need to know if it is possible to connect a business opportunity to a service contract. Anyone that can help me, please? Thank you,B

20 days ago

brunadDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Invoice Type Resources Used and How to Invoice

Hi all, I have a service contract with a service line with the invoice type resources used and with a cap of 5000. I then create a WO and connect the service contract and line to the WO. In the invoice I report personnel, material and expenses. When I invoice to the customer invoice all of this costs appear their. I can’t understand what are the costs that are considered being the resources. Can anynone help?

296

20 days ago

athasankaSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Synchornization Tasks in Posted state

Hi all,All of our new Synchronization Tasks have been going to Posted state in both Service Engineer and ScanIt apps. The users can’t log in due to sync failing. We have tried restarting the pods, restarting MWS and the DB but with no luck. We have been using these apps for about a year now. We are on Cloud 23.2. Many thanks for any advise.

348

21 days ago

irenecaleroSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO - Change Language

Hi everyone, I have tried to set the language in MWO to English but I still see labels in Spanish.I have changed as well the language in Settings: Help appreciated.Thanks, Irene

272

21 days ago

daroDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Object Transformation for MWO CLOUD

If you use the standard object connection transformation you can Attach documents to the Service Contract and get them to the work task. Source on the files at Task is But If you transfer this Work Task to mobile. It doesn´t appear.If directly attaching document of the same document class to task, it will appear in MWO. It seem like MWO doesn´t replicate documents that is part of an object connection transformation in cloud?

1148

21 days ago

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Service (Touch Apps, MWO, MRO)

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