Service (Touch Apps, MWO, MRO)

Hello, Once a task is assigned and accepted by the engineer in the MWO, if the engineer can’t complete the job and select “incomplete”, the incomplete assignment is not possible to reassign to another engineer in Dispatch Console: When I reassign manually directly in the Request Task, the assignment is still incomplete in DC: Also, when the second engineer complete the job: The assignment is still Incomplete in DC: Can you please advise if this is the intended functionality? I am using 24R2. Thanks in advance. Irene

I recently replaced my mobile device and need to set up MFA on the new one. It still works fine on my old device, where I can use MFA. I've installed the Microsoft Authenticator app on the new device, but I'm unsure how to get the QR code (see attachment). kind regards, Bjarki

Hi all, We are planning on switching to Tech Portal next week and then turning off mWO. Just want to know what are the areas you’d suggest to safely and completely turn off mWO so that the system won’t unnecessarily process sync jobs etc. We are on Cloud 23R2

Hi Everyone, today we have had issues with our MWO Service Engr App (IFS Apps 10) whereby the devices have lots all information for the Objects. This has then prevented them from doing anything as they need the Objects to create the work, update measurements etc. has anyone experienced this? It was working fine yesterday but this morning they disappeared. No changes happened overnight and I cannot see any errors in any logs i am looking at but I am at a loss on how to resolve? I have raised a support case but wondered if any one here has experienced this and had a resolution.

How to make a command button (Complete Button) enable/visible based in custom field value Ex: Enable ‘Complete’ button if the custom field value is not null.

Hi, I have this address linked to my resource as starting point in Dispatch Console, created in my Person screen and marked “Yes” in address type for work: However, when i load my resource in Dispatch Console, the starting point doesnt match with the starting address in Scheduling Resource screen. Any idea? Thanks!! Irene

Hi all, We are currently experiencing som weird behaviour in the PSO, that we can’t explain. It seems like the PSO is rescheduling committed tasks 1 week ahead in some cases. (A theoretical) example: Work Task no. 2 out of a total of 2 allowed (commit rule) is committed to a given technician and is "placed" in the schedule at 11:45.The technician is currently working on Work Task no. 1 out of a total of 2 this day.The technician exceeds the planned start time for Work Task no. 2 as he is delayed in ending this Work Task no. 1 (based on the schedule that PSO had expected).PSO then moves Work Task no. 2 far ahead in time (in some cases?). In this case, almost a whole week forward. I believe that instead of Work Task no. 2 being moved so far ahead, it should simply shift the schedule gradually to the right:1 hour delayed compared to the "planned" start time → Now it is simply committed to 12:45 instead of 11:45. And so on. Basically just moves the entire schedule so it fits. If it gets to

Hi everyone, I experience that when a Work Type is changed on a Service Contract, this change is not reflected on the PM Action - so the next time a Work Order is tried generated from the PM Action, it fails as the Work Type on the Service Contract and the PM Action is not identical. Is this some kind of bug? If it is tried the other way around, where the Work Task is tried changed on the PM Action you get an error. Not reflected on the PM Action - still the original Work Type: Error on the generating of a new Work Order Not possible to change the Work Type on a PM Action as it diverts from the Work Type on the Service Contract I hope someone can explain why this is the case.

Hi all, I created a customer order as SEO from work order. Then i created a resource into work order task, then allocated and reported them. So i see the automatilcally added lines as sales object at “Sales” tab, but i can’t transfer these lines with state “Invoiceable” to customer order when i created at the start on work order level. What i am missing, let me know please. Does it not support to transfer sales object to customer order simply like older versions? Note: Version 24.1 and cost type: “Personnel” Thanks.

Hi all. I’m testing UPD24 Apps10 with MWO Maintenance 10. As i try to attach a picture from camera, the app is stuck in Media detail screen and does noting after the message: “Getting location data. Please wait.” All the permissions are given to the app. No powersave set up. Tried with motorola(androd 12) and samsung(android 14). Already clear cache and data, also deleted the user’s device. Is there anything else I can do or it may be a bug? tried android and windows.

I have a user that is using Trip Tracker for cloud on his iPhone and we’ve noticed an unusual behavior. When selecting a date from the calendar, it puts the date as the day before. The only way to get the real date is to select the day after the date you want to select. Has anyone else had this issue and if so, is there something I can do on my end to fix it? It seems to only be happening in iPhone at the moment. The only difference between the iPhone trip tracker and android is that android prompts for date and time while iphone only prompts for date. Any help is much appreciated.

Hi all, Working with the Dispatch Console i have created one DataSet with one Service Organisation and 4 Delivery Units (relating with geographical places in the country). I want to assign a unassigned task (Delivery Unit A) to an engineer from the same delivery unit. However, the system allows me to assign the task to an engineer from another delivery unit: Is it a possibility to not allow the scheduler to assign a task with a delivery unit to an engineer from another delivery unit? Thanks in advance. Regards, Irene

I was wondering if anyone in this community is informed about the IFS vision for the roadmap regarding the old Silverlight interface of PSO? My best guess is that it will completly disappear, because Microsoft no longer supports Silverlight. If thats the case, then I wonder what will happen with the Automatic Planning feature which the Silverlight client has but the new UI does not have. At least not yet. Is it also coming to the new UI of PSO? The features ‘Rules’ and ‘Rule Collections’ are allready available in the new UI, which were constraints for the Automatic Planning feature. However in the last Relase Enhancements document, it is said that for example the 'Requirements’ feature will not be implemented in the new UI, which could also be defined as contraints for the Automatic Planning feature. So this suggest that Automatic Planning might not come back to the new UI. Is that the case? The Automatic Planning feature looks quit valuable for the overal solution. Also I actually do

Hello everyone In my organization, work orders will be used by many groups. Is it possible to restrict access to work orders? I would like everyone to be able to see only their own work orders.

I am looking for users in Service that use Call Center Cases as well as Service Managment Requests. Especially for remote support we would like to get some real life experience of what to use when and from that derive proper simple work instructions. E. g. Customer calls → always create a case → if it leads to an invoice create a Request out of it (in the upcoming releases, the linking will probably be much easier) of alternative Always create a Request → if it needs internal escalation to other departments create a Case out of it, capture the hours on the way and invoice the request at the end. Anyone in a similar situation? Ideally in combination with mobile apps?

I have an existing on premise TAS for APPS 9 as a Windows 2012 server. I have installed a new on-premise TAS for APPS server under windows 2019. I created a new sql db for APPS9 for the new TAS so I could preserve the existing TAS. I exported out the private cert from the existing TAS (2012 server) to the new 2019 TAS server. The new TAS server install on 2019 server was successful, however when I go to the new TAS server URL as part of logging in on mobile, I do not establish a connection. I can go to the new URL from my laptop, but not the mobile application. Does the new TAS server require a new Private key or can I use the existing private key from the old server. I appreciate any feedback and assistance. Thank you Marjie

We are currently in the process to drive different eforms being presented to technicians based on specific criteria. All of these workfows are “Work Task” configuration type. This is currently working as intended. However, we have come up with certain scenarios that require some items be mandatory that cannot be properly made mandatory utilizing current system capabilities. Workflow Configuration: We tried to trigger a survey for a specific work task (with Work Stage ID "H-2"), see the workflow configuration in the attached screenshot. However, we tested this and the outcome is that for all the work tasks created from the work task template, the survey was triggered (instead of only 1 with work stage id "H-2").

Over the last few days we have to got complains from several technicians saying, the MWO App is Offline time to time. They face this issue when trying to sync the application. In the Sync Monitor it says offline. According to them it comes back online after a while. I have checked the device logs and noticed below errors during this time E 3/11/2025 10:40:05 AM <Ifs.Cloud.Client.Exceptions.CloudException><Message>Server is not reachable</Message><System.Net.Http.HttpRequestException><Message>The SSL connection could not be established, see inner exception.</Message><System.IO.IOException><Message>Unable to read data from the transport connection: Network subsystem is down.</Message><System.Net.Sockets.SocketException><Message>Network subsystem is down</Message></System.Net.Sockets.SocketException></System.IO.IOException></System.Net.Http.HttpRequestException></Ifs.Cloud.Client.Exceptions.CloudException> E 3/11/2025 10:40:06 AM <Ifs.Cloud.Client.Exceptions.CloudException><Message>Server

Hi everyone, I have test that you can create a Selection Rule to have a default Service Delivery Unit per Service: Is it possible to have a default Delivery Unit per Contract Line or Object, so when you create a request for that Object/Contract Line, you have the delivery unit automatically retrieved? If not, is this something that is coming in future releases? I am working on 24.1.5. Thanks in advance.

Hi Experts, Could you please advise if you have experienced any limitations of using request contract management over service contract management? Thank you, Heshala.

Hello Community, Prepare operations have been completed successfully. Tablespace, Tas owner, Tas runtime user etc.IFS TAS installations have also been completed successfully. Connection can be provided with the end user. However, I cannot log in to the local admin with IFSTAS. Regards Barış

Hi Experts, Once of our customer is asking where we can set the timeout for mWO authentication? Business Impact: Can we define the MWO session timeout.? Customer get the popup in MWO app 'Credential expired' after specific time and being asked to reauthenticate. They need know is the time user configurable? If the timeout is not configurable the customer would like to know what is the default timeout set to. Any input regarding this really appreciate. Best Regads, Sanjana

I’ve prepared a new context. Using the Configuration Context Mapping I’ve set up the following condition: I made a change in the new context towards ServiceEngApp (MyWorks card). I have logged off, logged on as IFSAPP on mWO, synchronized, initialized. As IFSAPP I don’t see any changes. The layout falls back on global context. Anyone an idea if IFSAPP is treated differently and is not handled via the context mapping? Regards, Steve

Hi, Any reason for not seeing Ad-hoc purchases for users after setting Ad-hoc Purchasing basic basic data in company level?

Hi everyone, I have a question about medias in MWO, is it possible to add multiple file in one step ? Is there any sys parameter or something else to enable that ? I choose to download a file I can only select one file I would like to add several pictures I’ve taken with my phone, but with this process I can only add one at the time. Thanks