IFS Solutions

NGSM Demystified  describes changes and additional capabilities related to Service Management (NGSM) in IFS Cloud 25R1. People with experience in 24R2 should focus on chapters marked with 25R1☀️­ and 25R1↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 path to page. They have also been aligned with the New Navigation Structure.Features that rely on AI are marked with ✨.IFS Cloud newcomers will also find explanations of some common platform capabilities. If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.

NGSM Demystified  describes changes and additional capabilities related to Service Management (NGSM) in IFS Cloud 25R2. People with experience in 25R1 should focus on chapters marked with 25R2☀️ and 25R2↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 path to page.Features that rely on AI are marked with ✨.IFS Cloud newcomers will also find explanations of some common platform capabilities. If you find this document helpful, please consider leaving a 

Scheduling Demystified describes changes and additional capabilities related to scheduling in IFS Cloud 25R1. People with experience in 24R2 should focus on chapters marked with 25R1­­­­­­☀️ and 25R1↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 (IFS Cloud) and ☰ (PSO). They have also been aligned with the New Navigation Structure.Features that rely on AI are marked with ✨.The document has expanded significantly in recent releases, which resulted in the need to restructure its content. Topics have been reorganized based on relevant user personas, such as dataset setup and administra

Scheduling Demystified  describes changes and additional capabilities related to scheduling in IFS Cloud 25R2. People with experience in 25R1 should focus on chapters marked with 25R2☀️and 25R2↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 (IFS Cloud) and ☰ (PSO).Features that rely on AI are marked with ✨. If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.

MWO Demystified describes changes and additional capabilities related to MWO (Mobile Work Order) in IFS Cloud 25R1. People with experience in 24R2 should focus on chapters marked with 25R1☀️­ and 25R1↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 path to page (IFS Cloud), ☰ MWO (left-hand panel) and 𝍖 MWO (home page dashboard). They have also been aligned with the New Navigation Structure.The document has expanded significantly in recent releases, which resulted in the need to restructure its content. Topics have been reorganized based on releva

MWO Demystified  describes changes and additional capabilities related to MWO (Mobile Work Order) in IFS Cloud 25R2. People with experience in 25R1 should focus on chapters marked with 25R2☀️ and 25R2↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 path to page (IFS Cloud), ☰ MWO (left-hand panel) and 𝍖 MWO (home page dashboard).If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.

There isn’t any field level help for the Proportion field on the Limit Definition Details screen.  It’s in the Limit Settings  grouping.  We have it set to Yes, Must be earned before used.  We’re assuming that within a period, which we’ve defined as 2 weeks that if we’re 1 week into a period that 50% of the period’s allocation will be earned.  Then we have the phrase  “must be earned before used”, we think this implies that the absence isn’t earned until the employee works that period.  In other words, if the employee leaves at the beginning of the 3rd period in December, they will only accrue 2 weeks of the monthly amount and not the full month’s amount.Are we understanding how this works correctly?  Thank you

 Is it possible in Cloud to enter a vendor agreement that you are matchning invoices with until the amount of the agreement is used? For example if you enter a rental agreement of 4 years of lets say 48000 EUR. You are then receiving one vendor invoice per month for 4 years and since the agreement is already signed you dont need any further authorizations on the individual invoices. You would like that the invoices are deducted from the amount of the agreement until the amount is zero. This function is usually included in external applications such as Visma Proceedo. We can of course use purchase orders for this but then we will have to do a PO row per expected invoice and someone needs to do goods receipt each month. Is this possible in IFS10 or in Cloud?

Hi,We have noticed that when a warehouse task is created for a shop order pick list, it is automatically splitting the pick lists by location group even when the materials are in the same warehouse and we have the pick lists per set to warehouse only. The location groups are all of the same type picking, but still it gets split. If we do not choose the option to create a warehouse task then only one shop order pick list is created but by toggling on the warehouse task field the pick lists are always split by location group.I have tried adding and removing location groups to the worker group and worker, but it always splits the shop order pick lists when multiple location groups are involved.We cannot remove the location groups from the warehouses as these used for other tasks such as counting, CO picking, etc.  Any ideas on how to maintain one pick list per warehouse without warehouse tasks splitting them would be appreciated. Thanks

Cloud Latest Version In Request/Appointment Booking field SLA start and SLA end date any one can explain about this field works, its not corelating with Request /SLA due date. 

 Hello,I’m working on a workflow which :-  create catalog / inv / purchase / sales part on different sites- create routing and product structure, work guidelines and fill those with an original shop order / sales part datas- create a supplier for purchase part link and create price list element Link of png of the bpa as i can’t upload directly here : https://ibb.co/wrQvL9ZTThis include a lot of API GET calls to get data to construct POST calls, and to control state of data for logic control.I’m getting the following error when I try to inspect it (to finish to build the workflow) :“It took long time to inspect the Workflow. Please limit the amount of data and try again.”How am I supposed to avoid this ?Thank you

While creating a service organization sales part not visible but in the sales part tab it is visible Can you please provide the missing steps for this?  

Hi Community, I am currently exploring some features related to "Resource Management."I have created a resource as a "person group," and the group's capacity is based  individuals within it.I planned the resource on a project and made an allocation for one employee in the group.Based on HR calendar, the employee has some days OFF.I don't understand why the scheduled capacity does not consider this absence in its calculation.When using the "Resource Analysis" screen, project managers can view resource scheduling, but it appears that the capacity is not adjusted for absences.Has anyone else encountered this issue? Is this expected behavior?  

Hi All, A customer has a process where they create a work order + work task. From that Work order they create the Service Quotation. Now they had the case that something went wrong and they cancelled one of the work tasks connected to that work order. But when you try to create a Service Quotation now, IFS will give an error:  Now I don’t fully understand why IFS gives this error. Shouldn’t the proper behaviour be to create the Service Quotation but ignore the Cancelled Work Task? is there anything I am missing here because right now the only option I see is that my customer needs to cancel the entire WO (including the correct Work Tasks) and start all over again.(I also tested to create a Service Quotation and use ‘Connect WO’ but that give the same error). Any tips or sugge

When trying to create a new service quotation from the work task, the system blocks the action due to a cancelled task within the work order.

In Cloud, is there any way of getting the data that sits behind operational reports using REST APIs, but *without* running the op report first?E.g. I’m aware that it’s possible to do something like:Create a quick report that uses the most recent result key as a param Run op report to generate result key Run the quick report to get a tabular outputHowever, this all seems very clunky. Is there a way to do it in a single step, e.g. by calling a REST API that mimics what the op report does, with a series of parameters to set the inputs?

Hi,Our customer is experiencing issues with long-running online jobs, which fail after 10 minutes due to a timeout. The Network tab in DevTools shows a 504 Gateway Timeout error.Where can we configure or extend this timeout?  

According to the deprecation log here:  Crystal Reports integration is planned to be removed entirely from IFS Cloud with the 25R1 release.Can we get a comment on whether this is just a plan, or if it is definitely going to happen.We have a number of customers who have a large number of Crystal Reports, used for both Quick and Operational Reports.  If this is going to be removed they face a huge amount of rework based on this.  It is going to put Customers off upgrading to Cloud for sure.What are IFS suggesting is used to replace these Crystal reports that businesses have come to rely on over the years they have been IFS Customers?

We would like to generate payment advice per supplier within the Supplier Payment Proposals.For some supplier we do get the email but not for others. To create the payment order : Where are only getting One email for one supplier.

HiThere is already a post with this question. Do you know in which release this issue will be resolved?Thanks a lot for your answerBRChristèle

HiWe are working in App9 SP11I have a reported problem where we have project demand for a particular part. When we run Project MRP for the project activity, it creates requisitions for other demands on the same activity, but not for this one specific part.I cannot see any issues with the part - it has the same config as for all the others.Is there a log for Project MRP? The background job doesn’t provide enough information. I’m hoping that that there is a log somewhere that might give a clue why this particular part demand is not being processed.

This is an issue I’ve faced for quite a while now, it’s been tested in both 24R1 and 25R1. Whenever I create an end event of type IFS Failure Event and enter another locale, it replaces any non-english characters with diamond question marks in the client. In this example I’ve used Swedish åäö but I assume it would be the same for other languages. So far I’ve just rewritten the messages with synonyms but it’s getting unfeasible with more specific messages.This is how it looks like in the designer: This is the message shown to the user: This is what the debugger shows:

We have Recently implemented SSO on our PPM development instance. As part of the process, non-federated user accounts now require email-formatted usernames.We have an FSM integration that updates certain data in PPM (e.g., task dates and status). After SSO changes, FSM is failing to send updates because the credentials used in the XML scripts for integration still reference the old username format.Could you please suggest, what is the recommended approach to update FSM integration credentials and test them before moving SSO changes to production?Advance thank you!!  

Hi All,We are facing an issue with IFS Cloud when uploading XML files to a third-party SFTP server hosted by a bank.When IFS Connect uploads the file to the SFTP server, it follows this pattern:Initially uploads the file as:ISO20022_55c5746a-XXXXXX.xml.partThen attempts to rename it to:ISO20022_55c5746a-XXXXXX.xmlIt seems the rename operation might be failing or getting blocked, possibly due to security policies on the bank’s SFTP server. In some cases, the connection is dropped or blocked entirely after this step.Has anyone else experienced this behavior with IFS Connect and SFTP?Is there a configuration in IFS Cloud to avoid using .part extensions?Skip or handle rename conflicts gracefully?Any best practices when uploading to strict SFTP servers (e.g., those that don’t allow overwrite or rename of existing files)?How can we ensure a smooth, secure transfer without triggering security measures?A