Service (Touch Apps, MWO, MRO)

I’m experiencing an issue with Mobile Work Order (MWO) when a Workflow Configuration is applied with Configuration Type = “Configured Work Task”.In Actions Flow I configured the following sequence:Accept On Route Waiting at Location Start Work …On the mobile app, the user can perform Accept and On Route, but when reaching step #3, the action/state “Waiting at Location” is not available in the list of Task actions.As a result, the Task becomes blocked and the user cannot proceed to subsequent actions (e.g., Start Work) defined in the workflow. 

We are investigating the use of Service notes within IFS Cloud 23R2 as a means for an engineer to provide notes on MWO Service on their devices and for this then to be sync back to the work task for the back office team to review. The IFS Cloud documentation states the following:Add Service NotesExplanationUse this activity to add a new Service Note. Notes can be created for the following entities in IFS Cloud:Request Work Task Service Object Location Request Contract Request Quotation However we cannot see the option to use this within Work Task screen.Can someone provide guidance as to whether this functionality is available on Work Task and if so, how we enable it?Thanks

Hi All, What is the point of adding companies to the top node of resource structure. I have added only one company (37) to the structure top node.  However, to the resource groups added below in the structure, I can select other companies (23) as well via connections.  Then, what is the point of defining Companies in the top node then?Further, if we have many companies which is the best.  1. Having one structure for all companies  2. Many structures as per the company TIA.

Hi,  I cant seem to find the incomplete comments inserted from MWO when incomplete a Request Task.  Its not shown on the Work task assignments line on the Task and also not shown when you click on the task in dispatch console and go to Events. (the notes are empty in the events log)we are running on 25R2 SU4 Event log on dispatch console 

Hi,I’m encountering an issue with displaying data for custom attributes in MWO.Custom attributes using configuration have been added to the JtTask and JtTaskAddress entities. After deploying the ‘ServiceEngApp’ projection along with its dependencies, the published attributes are removed in the ‘Entity Details’ page.Based on the 25R2 demystified document shared by ​@Alexander Heinze , I understand that newly added custom attributes must be explicitly added and published to sync values to the corresponding custom fields.However, after each deployment of the projection and its dependencies, I have to manually re-add and publish these attributes again. Is this the expected behavior?Also, in a UAT environment, do we need to follow the same manual steps to publish custom attributes, or is there a more streamlined approach?Any clarification would be greatly appreciated.Thank you.

Hi,I am getting the following error message when I attempt to start work within MWO. There is a workflow configuration set up with a survey against this status change. Is there an easier way I can locate what this error message is referring to?Thaks,George.

Hi Team,they should exist a background job for removing the automatic generated remote warehouses with the address type “Geolocation”Do you know the name of this background job to remove those warehouses?BR Marina

Is there a way to have one request contract  and tie it to multiple Recurring Service Programs with differing customers?  We had planned on using request contracts for our rental program where thru the course of an service object’s life, the object is either at a customer location or in house location. Below is an example of what we are trying to achieve. Service object PC4500-80-10017728 is a ‘Company Rental Asset’ The object is tied to 2 parties, the internal customer and an external customer.  As time progresses as this object goes on rent and off rent there will be multiple more Party’s.  The object’s location is currently at the external party’s location.  

Hi,I am unable to login to the IFS MWO Service App. After entering the server URL, its redirected to the login page, but after entering my username and password, its throwing error :- An error has occurred("error":""code":"ODATA_PROVIDER_ERROR""message":"Aninternal server error occurred,Contact administrator.","details":[("code":"PROJECTION_IMPL_EXCEPTION","message":"")])),  

There is a recurring error for synchronizations with MWO related to Mobile Resource Groups (due to time out).Error message- Error when synchronizing entity: MobileResourceGroup - Request has been aborted or timed out - ORA-01013: user requested cancel of current operation What could be the reason and how can we resolve this issue?

Hi,Would anyone know how to handle multiple visits on the same Work Task in MWO without having to go into the client and manually assign work each day? E.g. a piece of maintenance that is carried out over 3 days where travel and work time is logged for each day. ThanksJohn

Hi All, I experience that Selection Rules for Service Delivery Unit is not working in 25R2.I have set three selection rules for the service TK-AZN as below. Objective is getting a different delivery unit as per different regions. But when I creating a service, the default delivery unit for the service organization is always fetched even if I use different regions.As I remeber these rules worked fine before.Are there any workarounds other than setting selection rule to fetch the correct delivery unit? Or is it same for others?TIA:

We are currently working to implement a single device policy for mWO usage since we have issues with technicians swapping to different devices in the middle of some operations, which causes sync issues.We are attempting to use iPads, but the issue we are running into does seem to apply to iPhones, Androids, and iPads all alike.When we implement our device policy on the iPads, then use mWO, everything seems to work ok, until we go to attach a document to a Work Assignment.  We do this frequently, typically it is a file that we pull from the equipment we are working on with a laptop.  We then upload that document to OneDrive and intend to attach it to the assignment that way.But now that we are implementing Intune, the button that lets us choose which file picker to use in mWO is completely missing.  It should be between the image file chooser and the camera button.  Both mWO and OneDrive are coming from our Company Portal rather than the App Store.  We hav

Hi, I’m having the issue that i’m not seeing live locations of the Mwo app on the dispatch console map.The task is on route and receiving gps a gps location in the mobile app user details log screen in status Follow. when i press the resouce and click the button show on map, the live location is not shown on the dispatch console map. ​@Alexander Heinze  My live location should be in in the red circle and the request task is at the orange pin

Hello,I’m currently have the issue that i want to see the Request Tasks history in mobile of a service object, but unable to display them in MWO.If i go to Objects i can download the Service object and see the customer, service object, the attachement connected in ifs on the service object, but not the Sparepart list and Historical Request task in the service book.anyone knows what the problem can be ? am i missing a database task schedule or something ?Many Thanks in advance !Application service update: 25.2.2Already done:Logout disconnect the app initialize appsync now on the service app sync rulescannot find the solution in MWO Service Demystified document

Hi All, I’ve created a persistent custom field for MWO app on the MobileMaterialReqLine entity. It is available and editable in the MWO app but doesn’t sync back to IFS Cloud and throws an error. I’ve included the screenshots of the setup and the error below. Created the CF Enabled in page designer Available in MWO appSync error

Hi All, I have a concern with Auto-time functionality in MWO. If a technician work from 15.00 to 19.00 (2 hours normal time 2 hours over time), it is fetched to the system as 4 hours only. Two split into two different time types, technician has to split the time by editing. To do that he needs to keep the work task after completion.Further, we cannot select time type when we complete the work with auto time enabled. We can only select a time type when we editing the times.How others work with auto time in different scenarios?TIA.

Hi,We are on week 2 of go live.  We are having an issue with Request Contract Invoicing.  Please see screenshots below: I have highlighted contract line 6.  Note the periodic price is $365.  Invoice Plan Details are showing a discounted amount, see line 6, the amount is $352.83.  We were expecting $365, which is the periodic price on the contract line.  We have no idea why the system has discounted the price here. Any help would be greatly appreciated.Thank you,Ed

Hello Experts,We are currently working on IFS 24R1 and have encountered an issue in Request Management → Work Task, specifically under the Material tab when using the Reserve/Unreserve → Reserve option [Service Management → Request Management → Request Task Handling → Request Work Task → Material Tab → Reserve/Unreserve → Reserve].Although the required part is available in one of the warehouses linked to the Site, the system does not allow reservation from this warehouse if it is not the same remote warehouse as specified on the Work Task. It throws an error and restricts reservation unless the part is available in that exact remote warehouse.However, I am able to reserve the same part using the Reserve Manually option under the same menu path. The issue is that the system does not automatically pick and reserve from other warehouses linked to the Site that have

In MWO, when a user completes a task, they are redirected to an Assistant page where they must choose whether to Keep or Remove the completed task from the device.Our requirement is slightly different:The completed task should be retained on the mobile device. When the user clicks the Complete button, the task should be marked as completed without displaying the Keep/Return Assistant page.To achieve this, we attempted to disable the Assistant via Page Designer configurations. However, this resulted in an undesired behavior: after task completion, the application navigates to a blank screen, leaving the user unable to proceed. The only way forward is to close and relaunch the app, which is not acceptable from a usability standpoint.Could you please let us know:Is there a supported way to complete a task directly on clicking

Hello,In MWO Service My Work screen, in baseline the ‘StartTime’ and ‘FinishWholeDate’ fields are displayed. There is another field as ‘FinishOnlyTime’ which displays only the time. If we include the field ‘FinishOnlyTime’ in the label value as shown below, it displays a wrong time. Whereas, when the same field is included in the content section, it displays the correct finish time. Why is the same field showing different times within the same screen in MWO? Please let me know. 

Hi,The customer is using the Request management flow and they want to change how Customer field and Service fields show their values.In MWO, we can see the customer information and service information as follows. It doesn’t only show the name, but with the ID. Customer information is shown as : Customer ID - Customer NameService Information is shown as : Service ID - Service NameHowever, it is required to only visualize the Name of the customer and the name of the service. Is it possible to achieve that?In MWO DB, the Customer Name is saved as Customer ID- Name. Best Regards,Nethmi 

Hello,In MWO service classic application, when we click on the main menu as shown below, it adjusts the layout of the dashboard screens to the right and displays the main menu list. It also had the ability to display the icons for the users to view the list without clicking on the menu.In the new MWO service application, the icons are not displayed directly in the screen and can be viewed only when the main menu is clicked. Also, the dashboard screen is not adjusted but the main menu overlaps with the screen as shown below. Please let me know if we will have the same layout features from the classic application mentioned above in the new MWO service application in the future updates.