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Service (Touch Apps, MWO, MRO)

Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

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MaheeshaKDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Syncing Purchase Parts to DB Viewer for Mobile Users

Hi everyone,I need some clarification regarding the purchase part process for mobile users. If we create a purchase part on the mobile users' site and add a supplier for that purchase part (PP), will it automatically sync to the purchase_part table in DB viewer?Or are there any prerequisites needed to ensure these purchase parts appear in the MWO users' purchase_part table in DB viewer?NOTE: the created inventory part can be visible in Inventory_part table.I have run the refresh all inventory part database scheduled task as well. Still the PP cannot be seen.User is not connected to any warehouse. (Even he is not connected, some old purchase parts are visible in purchase_part table, newly created ones are not synced) Hope this is an issue with the data set up.Thanks!

betul.bastan_12Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

ORA-02270: error during installation of IFS TouchApps Server

I get ORA-02270: error during IFS TouchApps Server installation and I cannot overcome it.Can you help?

GeorgeArmstrongDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Invoice Preview - Work Order Structure

Hi,Why am I unable to create an invoice preview for a work order structure even though there are sales lines that haven’t been invoiced in both work orders. It lets me create it per work order but not for the whole structure. Thanks,George.

rafgbrDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Error MWO: Method not found

Hi Everyone, I am facing with an error in Mobile for a new development.I have created a new function: This function is only to check if user is using the mobile in Online or Offline mode.I have inserted the called in the command to accept a new task in the pool. (MaintEngApp-Cust.client) The result is: Offline mode: The function is working well.Online mode: The function result a error: Please, someone know how to resolve the problem?Regards,

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

BingMapas Mobile user Detail

Hi All,Could someone help with this issue?I’ve already created a dev bingmap account, set the key in system parameter but this message keeps on the screen. How could I remove this message?This in mobile user detail > Device location.Tks a lot

pnaughtonSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

Maintenance Mobile Work Orders MWO App - is it used widely?

We are considering use of the MWO (Mobile Work Order) processing for our Maintenance Engineers. We’d like to install the app on their phones. But first we would like to find out if it's used by other companies and if this is a reliable solution. Has anyone used MWO? Has it proved reliable? We use IFS9 and have about 50 Maintenance Engineers who work at our plants so they'd be connecting via WiFi from their phones. We have fairly extensive knowledge of IFS and use it quite widely.

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Sending Custom Attributes to PSO

Good morning, I created a custom Field called Cf_Wo_No in Request: Does anyone know how i can send this field to PSO, i think it’s through here: But when i put in the custom value expression #CF_WO_NO# it gives: Can someone help with this.with the best regards,Francisco Lopes

rafael.cardinalDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Nav Link not working in mwo mobile

Hey all,Wanted to create a navigation link on the work details page for mobile MWO that lists all the request work tasks with the same request scope.I did the Navigation Link as you can see below, and it work correctly when I use it through IFS Cloud, but once I try it on mobile I get a blank page Have tried both “Online Jt Task Lov List” and “Jt Task Lov List”On IFS Cloud I get:On Mobile I get: Any idea what I could be doing wrong? Or is this not possible through configuration?

AN10NDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Repair customer owned serial object

Hello IFS Community. we are looking for (an easier) way to show repairs with following attributes is IFS:- Repair done on customer site, not in company facility- Part is serial object and has again items with serial no. in it’s BOM that will be replaced- Part is embedded in functional / serial object structure in Equipment Object Navigator- Part is customer owned What we did so far: - Create Case for relevant customer - Create task to start return / repair measure- Create hand over reference: Work Order (Important to do on Site where part was manufactured, not where is was sold)- Enter necessary part in Tab: Returns, respecting serial number.- RMB: Return to inventory, as company owned (customer owned, which should be correct, seems not to allow to use for repair shop orders)- Do repair shop order using Tab: Multilevel Repair Structure- Enter repaired part in WO: Tab: Materials and issue manually to customer again, close WO afterwards(This is not complete of course but hopefully let

arjenheijboerDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Print Manager 'Invoice' jobs in status 'Inactive'

In IFS Cloud 22R2 we have in Print Manager ‘Invoicing’ jobs in status ‘Inactive’The ‘restart’ option is available. What does this status mean?What will the restart trigger?

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

WorkFlow, creating Miscellaneous Resource Allocation gives error

Good Afternoon, So I started using a new Server, and there is 2 ways to create a Miscellaneous Resource Allocation: When i Click on the + icon, the Workflow i created works, but when i click in New Misc. Allocations it gives an error, because there are fields that aren’t passed to the workflow: The Following Json is from the + icon:[ { "processKey": "MiscApprovedU001", "version": "version_2", "inputs": [ { "Cf_Recommendation": "\"CfEnum_APPROVED\"" }, { "CreatedBy": "\"IFSAPP\"" }, { "EVENT_ACTION_ROWKEY": "\"1D804FB562BD0E1FE063A41BED0AED60\"" }, { "AllocationStart": "\"2024-07-22-00.00.00.0000000\"" }, { "ResourceType": "\"PERSON\"" }, { "ROWKEY": "\"1D920CD348750DB7E063A41BED0A2A84\"" }, { "MiscAllocationCategory":

rafael.cardinalDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO custom enumeration filter not working as expected

Hey everyone! I have been trying to create an enumeration filter for custom attribute with a custom enumeration on a IFS MWO Service page, but I can’t seem to get it working.I have sent this custom field to the mobile app.Am I missing something or doing anything wrong?

qzliuDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MRO Manage Serial Structure

Manage Serial StructureDo I need to modify the template when replacing sequence components in the structureAs shown in the following figureI hope to place the serial parts with part number "13-Y25-002-DC" and serial number "NO-1002" into the structure without changing the template structureSimultaneously remove the serial part with part number '13-Y25-002-DC' and serial number 'NO-1002' from the structure

athasankaSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

openvpn and mWO service engineer

Hi,Does anyone use openvpn mobile client along with mWO Service Engineer? Our mobile workforce use this combination to connect to Cloud 23R2. Occassionally, many of them run in to the following error upon log on to mWO.App reset doesn’t fix it. Only known work around is restarting the phone. Has been happening for many versions of mWO - which is why I think it could be related to the openvpn - but not too sure.TIA.

HashanDSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

APP10 Touchapps ScanIt entry removed

Hi All,IFS APP10 UPD17, ScanIt entry in Solution Manager > Touch Apps > Administration > Applications has been removed.How can we redeploy that entry?We have tried updating below tables from our test environment, and now the ScanIt entry is visible but it seems ScanIt releated many configurations are still missingmobile_app_entity_tab ent,mobile_sync_rule_tab sync,mobile_application_tab app,mobile_application_version_tabAppreciate your support on this.

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud sending push notifications 24R1

Good afternoon, I created a custom event that when State gets to approved it sends a push notification: But currently this is only working for a specific user, and this user has 10 device_id where only 2 of them are receiving the notification, does someone know how to send to the 10 devices and to the other users?

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud Send Push Notification to MWO

Hello, Does someone know how to create a custom event that after being triggered sends a push notification into MWO, if the Miscellaneous Resource Allocation status goes into Accepted? Thank you for the Help,Francisco Lopes

qzliuDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Connection Type Of VIM Work Order Fault Report

1.Does Retrospective Work Reporting not support Vim connection type（Figure 1）2. In addition, how to initiate a fault report in a Vim connection type work orders （Figure 2）Figure 1 Figure 2

ronhuHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Can MRO structure template be imported from As-Built Structure?

Community, I am not quite familiar with MRO, so bear with me any “stupid” question I might have now. the fundamental of MRO is to create Serial Structure Template, my question is, how we could simply retrieve this from a product built in-house, does system support transfer the As-built Structure (built in house and sale to customer) to Serial Structure Template? Thank you.

ManushaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Only 3 Maintenance Survey ranks for one one work type

Something I noticed was in Apps 10, for maintenance surveys, even if you have defined more than three surveys for one work type, only the first three surveys are triggered. I tested this for a customer and as well as in one of our internal environments and the behavior was similar. Is there a way to go around this? Is there a parameter setup I’m not aware about? Thank you,

audreySSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cannot change Invoice Type from 'Invoice Plan' when Periodic Price lines exist

Hello,I need your help, we have service contracts in invoice plan with periodic prices that we want to change into resources used, but as soon as I want to delete the periodic prices, I can't. I think it's no longer possible because I've tried everything with dates, but nothing works.Can you tell me if you've encountered the same problem? Thank you for your help

JSWAIMDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Resource Detail Site Assignment

We are struggling with assigning users under “Assign Work” from the Prepare Work Order screen, under the “Allocate To” for users who perform work at multiple sites. We have the users set up in the Resource Detail with Companies and Sites assigned to them under the Connections tab. We also have their site assigned under the General tab. However, when we need a user to perform work at a site other than what is listed as their Site under the General tab, they are unavailable to be chosen under the LOV “Allocate To”. Has anyone else found a way around this other than changing the Site under the Resource Detail → General tab each time a user needs to perform work at another site? We are running APP10.

athasankaSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

block mWO Windows app and only allow Android app

Hi,Is there a proper way to block users from using mWO S/Engineer Windows app to access IFS (Cloud 23R2), and only allow the Android app. I know we can disable the device after, but can we configure something so that they can’t even activate the Windows app in the first place? TIA

Pedro_DuarteDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service (mobile) home screen icons (24R1)

I add new items in the MWO service (mobile) home screen:Both new tiles have a generic icon by default. How can I relate a new Icon for each tile?

Peter.BuitenhuisSidekick (Former Employee)

asked in Service (Touch Apps, MWO, MRO)

How to change Service Contract Line Invoice Type from Invoice plan to anything else

When a Service Contract Line has an Invoice Type = Invoice Plan and Periodic Pricing has been entered there seems no way to undo this. Changing the Invoice Type is not allowed due to the Periodic Prices and Periodic Prices can not be removed although there is a RMB "Delete” (which does not delete the line). So, how can I change the Invoice Type? IFS Applications 10 UPD7.

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