Service (Touch Apps, MWO, MRO)

Hi there, Is there anyone that has a detailed explanation of the dependency types that can be selected on work list items in the work task template? Finish to Start Start to Start Combined Order One Way Order Two Way I searched in the documentation but i cannot seem to find what these different dependency types actually do and how they differ from eachother. Thank in advance!

ollowing the deployment of IFS Application UPD27 on May 11, our Production Touch Apps Server (TAS) has become inaccessible. The landing page fails to load and displays the following error: Server Error in '/' Application.Value cannot be null.Parameter name: key This issue persists despite multiple recovery and reinstallation attempts. Environment Details: IFS Application Version: UPD27 TAS Version: 10.24.537.2 Previous Working Version: UPD25 (Release 86) OS: Windows Server (IIS-hosted) No TAS included in UPD26 or UPD27 Symptoms & Observations: Web Error: Occurs immediately on accessing the TAS landing page. Stack Trace: Points to OracleInternal.ConnectionPool.PoolManager and AppManager.cs failing due to a null key. Installer Log: Shows successful deployment but ends with: ORA-01017: invalid username/password; logon deniedSystem.ArgumentNullException: Value cannot be null. Parameter name: key TASTrace.log: Frequent assembly resolution failures (e.g., Ifs.Cloud.Utility.resources, Ifs.Clo

Hi everyone, I have a problem with the datas in MWO : In one of my environement, datas are synced almost immediately, and on a other I have either to initialize or to trigger manually Sync rules. Do you know where I have to set up in this last environement to be able to sync automaticaly ? Thanks, Simon Pertin

I am trying to set the Markup % for a sales line on a work order task: The field help states “The markup percentage when the price source is Cost Based”. I am unable to edit the Price Source field for the line. The field help states “Cost based: The price has been calculated using the Markup % ”. Feels like a bit of a chicken / egg scenario, is there somewhere I have missed a prerequisite in the Work order that is not allowing me to do edit this field?

Scenario: A work task is linked to an active Service Contract. In Part Service Contract Cost offsets have been specified. I raise a new Maintenance Purchase Requisition from the Work Task and add a new No Part Requisition Line. I am expecting the Markup% and Revenue% fields to populate as per the below. However, they come through as Markup% is blank and Revenue% is 0. How or when do the Markup% and Revenue% get populated on the Purch Req line from the Service Contract? The net result of this is invoicing from the work task will be calculated incorrectly or the lines end up being Not Invoiceable if these fields don’t populate. All feedback/ suggestions are greatly appreciated.

We are consistently looking for ways to further streamline our mWO installation. We are currently looking at this entity as it is the slowest syncing entity by a large margin. Our technicians have no need for this information, but our concern is that the “Responded_Date” and the “Resolved_Date” fields may not get populated if we block the entity from mWO. Would anyone be able to confirm or fully deny this concern for us?

Hi All, One of my customer wants to implement Notify me app and found the below community post that due to 3-4 hours of idle time on the app user needs to relogin to receive the notifications. Is this resolved or is it a known issue in Notify me? Top of this I would like to know your pros and cons on this notify me app feature. Thanks for the time. Regards, Chamath

Hello Community, I have a few questions for you about the MWO application. There are 3 mwo applications as shown in the image below. I installed the application called mWorkOrder from the TAS Server. I installed the others from Google PlayStore.What are the differences between these 3 MWO applications? MWO Service 10 and MWO Maintenance 10 applications are synchronizing successfully. But the home page does not open; It stays on the synchronization screen. The mWorkOrder application opens but the application content is empty. Regards Barış.

Hi Community, We’re trying to find a smooth and effective way of creating quotes and change orders in IFS Cloud, but are struggling with coming up with something. Scenario 1: Customer sends us a Request for maintenance, with the symptom of the part to be maintained. We send a Cost Estimate to the customer, based on experience with the reported symptom. Customer sends the component to be maintained. We create a Work Order and start the maintenance. During inspection, we see additional repair required, and needs customer approval for this. During service we reach the agreed Maintenance Cost levels, and needs customer approval to increase this. Scenario 2: Customer sends us the Customer order and the component, and wants us to inspect and report maintenance requirements. We create a Work Order We start disassembly, inspection and test, before we send a Cost Estimate to the customer. (Hours are logged) The rest is similar to Scenario 1 steps 5 and 6. Regarding IFS Cloud support for the sce

Hello we are exploring the parameters surrounding pool work. We have 48 regions, with anywhere between 3-8 technicians per region. How do we set this up so that only and all the technicians for each region see only their pool work, rather than everyones pool work?

Hi, My customer is implementing IFS cloud with the new Service Management functionality (NGSM). They would like their customers to have some way of creating service requests on their own. I am trying to figure out the best way of doing this at the moment. I think the old B2B solution is only focusing the old Work Order Solution. As from 25R1, I can see that Call Center enables the facility of creating new Requests (handover) as well. I would like to know if the B2B Call Center solution supports the “Request” handover yet? If not, is there a plan to include this functionality soon? (when?) Is the Customer Engagement functionality can be used for this purpose? If so, I would like to know some details about that as I am not familiar with this functionality. Any ideas, on how to get details on this? Best Regards, Athulya

Hi, I was wondering if anyone had ever encountered this type error (please, see screenshot below) with the Return Travel action on MWO Service. The transactions type Travel (On Route) and Work are recorded correctly, but "Return travel" (after completion of the task) generates the previous failed transaction. Can anyone please help me? Thanks Stefania

Hi Team, I tried to create new surveys configured in the workflow, but I encountered the following error. The data was not populate on mobile, but it was present in the Back Office. Configuration details : Survey Information Workflow details Thanks

Hi All, When we create a new command in Command Group in My Work Details page via Apps for Page Designer, the new command appears under “Actions” in Work Details page in MWO (right side in the second image). But in Work Details - IFS cloud (Apps for Page Designer) the commands are in together (first image). We cannot see any pattern there. Is there any way to get created command to the top row in MWO app instead among Actions? TIA.

Community, Normally we do service contract invoice plan we could utilize the IFS periodic invoice parameter, but now we have a customer that would like to invoice Immdeiate, 80 days from now, 200 days from now, which is not periodic, how to make this happen in IFS service contract? We don’t see any option could do this? Thank you.

Hi everyone, I'm currently configuring a Maintenance Survey (eForm) in IFS Cloud, to be used through the IFS MWO Service mobile app. I would like to know if there's any native way to capture the technician's GPS coordinates (latitude and longitude) at the moment they: Fill out a specific field, or Take a photo through the eForm. I've already enabled GPS permissions for the application and for the user in the Mobile Apps Administration panel. Is there any method or best practice to store the location automatically in the form responses (via metadata, script, or system field)?Any official documentation or workaround would be really helpful. Thanks in advance!

any reason fro not seeing the service notes added from mobile in the app?App to MWO services notes can be visible with same note type where the sync to mobile is enable Once after external service notes, how the customer see those notes? I checked in the service report, that is not available. Version 24R2 SU5

I'm having issues getting documents attached to a work task to appear on MWO. Does anyone have an idea what the issue could be? I am attaching a document on the Work Task in Aurena but not seeing this document in the MWO app (iOS or Windows). I already checked the following: User has access to the document (same user can see it in Aurena) Document class is set as a mobile document class and to push to mobile User has docman permissions. I can attach new documents on MWO without any issues Document is released IFSSERVICEENGAPP user is connected to the site I'm using Cleared caches, disconnected and connected MWO, initialized etc This is on 23R1.

Hi, I have noticed in MWO, when you answer eforms they are not fully retained when you check the next day. I completed about 6 eforms however only 2 had the answers populating when i visited the next day. Others were new. What could be the reasons all answers are not retained? Thank you,

Hi all, We are planning on switching to Tech Portal next week and then turning off mWO. Just want to know what are the areas you’d suggest to safely and completely turn off mWO so that the system won’t unnecessarily process sync jobs etc. We are on Cloud 23R2

Hello, we are using IFS Cloud 24R2 and we have a connetion problem with IFS MWO Service downloaded from MS Store. App on Android devices works fine, but from PC cant connect. An SSL certificate is installed in PC. Any idea what can be wrong? Thank you, Michal

Hi, i want to know if it's possible to remove the new assignment screen when i accept a task in the pool work please ? Thanks for your help :

Hi, We are trying to setup a Database Task Schedule for Recurring Service Request Generation. We get a background job Error everytime we run the job. The fault message is: Argument SERVICE_DELIVERY_UNIT_ must have a value, because default value do not exist. Can’t get to the bottom of this issue. We have a default Service Delivery Unit. Screenshot of Database Task Schedule Screenshot of background job Should this be raised as a bug, or am I missing something. Thank you, Ed

Hi, If we enter a note in Add Service Note tile in MWO, where can we access that note in IFS Cloud, (note is entered directly in Add Service Note without any connection to a Work Task or Request)

Hi. In IFS within MWO, we can print a standard report with the following measurements: 21,59 cm x 27,94 cm The client from MWO must print the report 7.5 cm wide. The client uses thermal printers How could we link this from MWO? Thanks!