Service (Touch Apps, MWO, MRO)

1597 Topics

ashenfdoSidekick (Customer)

Cannot access CRM companion

I am trying to log in to IFS CRM Companion on mobile but I get the below error message. I have given the mentioned permission to the user.

38 minutes ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to pull XML file from IFS

Hi Community,I need some help to pull XML from IFS for a project invoice. Please any guidance or steps to follow would be appreciated.ThanksMesh

5 hours ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

How is a MWO app pool defined/identified?

In Cloud, when a work task is assigned to a pool when transferring to the mobile app, how is the pool defined? is it based on the maintenance organization on the work task? The allocated resources? The maintenance team assigned? Thank you.

2 days ago

INFROBERHDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Multilevel repair SO project connection

Hi community,is it possible to connect CRO or MLRSO to a Project in a Cloud?

2 days ago

Iulia PetrinSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Receive Reserved Parts in MWO

Hello, Does anyone know what this functionality in MWO - Work Task - Material represents? I haven’t found until now a situation where quantity of ,,Receive reserved parts” is more than zero. What kind of reserved parts are involved?Thank you very much,Iulia

3 days ago

rroges

asked in Service (Touch Apps, MWO, MRO)

Limit Technician Survey Response/Answer Length

Hello, We use our surveys to close out information about changes to equipment in the field. The information collected from the technicians gets sent to another system that is used as the system of record. Many of the fields in the database of the system of record have field length limitations which will fail to update when a response from the tech is longer than the allowed length. Using masking to limit the field is an option however, the Mask is displayed in MWO as part of the question and also updates the field input with the mask info, so using this isn’t very attractive.2 questions:Is there any way to limit the response length that the technician can enter into the survey answer in MWO When using masking for survey question/answers is there any way to hide the masking hint (%%%%%%%%%%%) that displays in the question and the response field in MWO for the technician.Thanks,

3 days ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Application Differences

What are the differences between the MWO Maintenance and MWO Service applications? And why would you use one vs. the other? Thank you.

3 days ago

Alexander HeinzeSuperhero (Employee)

posted in Service (Touch Apps, MWO, MRO)

IFS Cloud - MWO Service demystified (23R2)

The trilogy is complete. If you liked IFS Cloud - Scheduling demystified (23R1) and IFS Cloud - Next-Generation Service Management demystified (23R1) you don’t want to miss the last episode.The document includes general information on MWO Service, most of the end-user functionality, and lots of technical aspects.Just like the other two, this is NOT an official IFS document, however it was created in collaboration with R&D. There are still some areas that are not included, so if you have corrections, feedback, ideas - please do share so I can incorporate them.

4 days ago

eduardo.smDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Trip Tracker - Camera Attachment Icon is missing

It works and appears in the test environment, as shown in the following image but the icon disappeared in prod environment, as seen in the image bellow How can we enable it in Trip Tracker production environment?

4 days ago

eduardo.smDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Notify Me App in Android 13 or + - IFS Apps 10

Is it even possible to use Notify Me in Android 13 or + for IFS Apps 10? or the only way to use in Android is with Aurena?

5 days ago

eduardo.smDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Scan It for IFS Apps 10 - iOS

How do i use IFS Scan It for IFS Apps 10 in iOS 15 or above?The warning says that Occurred an error trying to comunicate with the server and to verify the conection and URL. We tried to add the URI for iOS but it doesn’t exists in the Technical Documentation.

5 days ago

ISDSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Restrict Work Orders for Mobile Users working in the same Site

Hello All,Would you kindly advise if there is a possible way to restrict viewing/accessing the WOs in MWO App end, by the Mobiles Users who are working on the same Site (all got the same Site access).The scenario is we have a 50 Mobile Users who are working on the same Site ‘A’ (all Objects are in the same Site A) and 20 of them should only see different set of WOs (the WOs which are on different set of Objects on Site A), and other 30 should only see another set of WOs, (the WOs which are on different set of Objects on Site A).And they are currently using the same Resource Group which got the same Site access. They are all using various types of Work Types as well.Would you kindly share thoughts and advice to achieve this using Sites, Permission, Objects, Locations etc., Resource groups etc.?We are using MWO Service 10 Application. Many thanks.

6 days ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Failed Transaction: Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish.

Hi Community,Why will MMO triggered this kind pf failed Transactions even though the start work is not later than finish work as shown in the screenshot below? Thanks for your input. Mesh

6 days ago

ArcPierreLSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Automatic addition of a Work task template to a new Work order

Hello, I am using Work orders and Standard tasks for my customer, which enables to gain some time a a WO creation.However, I can’t manage to automatically add a standard task template to a work order based on BDR type (ex Work order type).Is this possible or do we have to add it manually for each WO ?Thanks,PL

9 days ago

ronhuHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to dispatch WO to mobile?

Community, We are on APP10/UPD9. We are testing MWO. As we remember in APP9, on Prepare Work Order screen, you have the RMB function to dispath the current work order to mobile, but current in our screen, we cannot find this option anywhere.any idea?Thank you.

10 days ago

Priyanka Cecilia VHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud 22R2 - Editable Function in Page Designer

Hello,in IFS Cloud 22R2, we have a property called ‘Editable Function’ in the Page Designer. I believe using this property, we can include conditions/parameters based on which the field will be marked either as Editable or Read-Only. But currently, it doesn’t allow us to add any conditions. Is there a specific scenario when we can use this property? Also, do we have any supporting documents or reference fields with this property enabled? Please let me know. Kind RegardsPriyanka Cecilia

10 days ago

KNikitha5Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Unable to create a multi select list in MWO- 23R1

I have created a list by enabling the multi select as below and added it to the page.list BulkAssigList for JtExecutionInstance { label = "Bulk Assignments"; multiselect = [true]; crudactions { new { enabled = [false]; } edit { enabled = [false]; } delete { enabled = [false]; } } field WoNo; field TaskSeq; field ExecutionInstanceSeq; field TaskRef.CCallId { label = "Call Id"; } attachments { enabled = [false]; }}I can able to see the option to multi select the list in solution Manager->mobile apps->configuration→ Apps for Page Designer->Service Engineer ->My Work → Work Details but i am not able to multi select the same list from IFS MWO application @Yasas Kasthuriarachchi @James Ashmore @Rukmal Fernando @Uthpala

11 days ago

KNikitha5Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

OFFLINE queries not working-not able to add sync policy & offline filter to query as getting error 'Rule/Property deprecated from target version 23R1 Onwards'

I have added below query and not able to add syncpolicy and offlinequery to the query declartion as i am getting the error “Rule/Property deprecated from target version 23R1 Onwards”query CNonMegaAssignments { from = "Mobile_Work_Order"; where = "UPPER(Jt_Task_Api.get_c_call_id(task_seq)) not like UPPER('Mega%')"; keys = WoNo, TaskSeq, ExecutionInstanceSeq; attribute TaskSeq Number; attribute ExecutionInstanceSeq Number; attribute CCallId Text { fetch = "Jt_Task_Api.get_c_call_id(task_seq)"; }}If i try to use above query then i am not getting the data in mobile but getting the data in cloud mobile screen@Yasas Kasthuriarachchi @James Ashmore @Rukmal Fernando @Uthpala

11 days ago

PIINKADAMDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Multi-select custom field in MWO

Hi, We are trying to add a multi-select custom field in MWO but the field only allows for selecting a single value in MWO. The field allows multi-select in Enterprise explorer. Any suggestion on how to make the field multi-select in MWO?

11 days ago

KushadaDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Deadlock detected in a PROD environment by the following SQL query.

Hi All,One of our customers having an issue like that they facing a deadlock in the PROD environment and the trace log files on Database Drive E experienced unexpected growth due to deadlock trace details, leading to the application becoming unavailable.During further analysis, we have identified that the below query is causing the deadlock in the environment ----- SQL Statement for this session -----UPDATE MOBILE_SYNC_DATA_TAB SET SYNC_STATE=DECODE(SYNC_STATE, :B10 , :B10 , :B12 ), REFERENCED_OJBVERSION = :B11 , MODIFIED_COLUMNS = DECODE(SYNC_STATE, :B10 , MODIFIED_COLUMNS, MODIFIED_COLUMNS || '^' || :B9 ) WHERE APP_NAME = :B8 AND ENTITY = :B7 AND REFERENCED_OBJKEY = :B6 AND NOT (APP_NAME = NVL(:B5 , :B3 ) AND DEVICE_ID = NVL(:B4 , :B3 ) AND USER_ID = :B2 ) AND SYNC_STATE <> :B1Can someone help on this to understand how this SQL query can be a reason for a deadlock? What are the possible ways to happen and how we can avoid it tp happening again? IFS Applications 10

12 days ago

KaneDKSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Autosignature mwo

Hello,Is there a possibility to set the MWO to have a fixed signature from the engineer? So the engineer doesn’t have to sign every single time they complete a Work Order?Thank you,Michael

13 days ago

Siva.PrasadSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10 App Sometimes login Sometimes Error

HiIFS MWO Service 10 App Sometimes login Sometimes Error.It was logged and worked before, suddenly from few days getting this error while login startup sync.Again after some time its logging in and working then again after some time we reconnect then some times getting this error and stopping.Plz suggest why it is happening like this and solution. Thank You.

13 days ago

BeaIgnatCSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Hide a field in MWO based on other field value

Hello everyone,Hope you are all well :) I have a question from a client: Can a field in MWO be hidden based on other field value? As an example I have 2 fields: A and B. When field A = 1, I want field B to be available, when field A != 1, I want field B to disappear. Is this possible in MWO in this moment? And more important, is this possible with configuration only? Thank you in advance for your answer! :)

14 days ago

Iulia PetrinSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Clock In and Out functionality when assignment is transferred to MWO

Hello, The customer would like if the dispatcher in the backend could manually process the time stamps that a technician has to set (e.g. working, completing the work etc.). I have thought about the Clock In and Out functionality, but it seems like it has some limitation when the assignment is already transferred to MWO.For example, even if I clock in and choose a time and date, the fields Assignment start and Work start are not being filled in.The same happens when I clock out. The system allows me to do this, but there is no data populated.I have also tried to enable Allow Clock in automatically on site level, but there is also no data populated.Do you have any ideas here? Thank you very much,Iulia

16 days ago

AN10NDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Repair customer owned serial object

Hello IFS Community. we are looking for (an easier) way to show repairs with following attributes is IFS:- Repair done on customer site, not in company facility- Part is serial object and has again items with serial no. in it’s BOM that will be replaced- Part is embedded in functional / serial object structure in Equipment Object Navigator- Part is customer owned What we did so far: - Create Case for relevant customer - Create task to start return / repair measure- Create hand over reference: Work Order (Important to do on Site where part was manufactured, not where is was sold)- Enter necessary part in Tab: Returns, respecting serial number.- RMB: Return to inventory, as company owned (customer owned, which should be correct, seems not to allow to use for repair shop orders)- Do repair shop order using Tab: Multilevel Repair Structure- Enter repaired part in WO: Tab: Materials and issue manually to customer again, close WO afterwards(This is not complete of course but hopefully let

16 days ago

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Service (Touch Apps, MWO, MRO)

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