Skip to main content

- - Knowledge base
Product Updates
Events
Groups
Feedback

Community
IFS Solutions
Service (Touch Apps, MWO, MRO)

Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

1,845 Topics
6,268 Replies

When you subscribe we will email you when there is a new topic in this category

1845 Topics

Recently active

Most replies Most views Newest first

AccRojalDDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Tools: Resource (LOV) is not displaying on selecting Resource group

Hi All,We are using IFS cloud 23R1and MWO app version ( IFS MWO Service 24.3.1). Resource Lov is not getting populated when we select the resource group in Tools section.Resource type is ‘Tools/equipment group’. Resource is getting populated in IFS cloud. But not in MWO. Is there any basic data set up we are missing for MWO?Thank you in advance.

PDPMALLDAYSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO failing to sync back to IEE

Hi All,We have an issue with mobile work order in Apps 9 not send workorders back to IEE.All the transactions can be seen on the Sync monitor transactions screen in the waiting state, also the sync monitor status screen is showing an error “The page was not displayed because the request entity is too large”.The issue isn’t affecting all user it seems to be fairly random.Any help would be appreciated. Mark

AN10NDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Repair customer owned serial object

Hello IFS Community. we are looking for (an easier) way to show repairs with following attributes is IFS:- Repair done on customer site, not in company facility- Part is serial object and has again items with serial no. in it’s BOM that will be replaced- Part is embedded in functional / serial object structure in Equipment Object Navigator- Part is customer owned What we did so far: - Create Case for relevant customer - Create task to start return / repair measure- Create hand over reference: Work Order (Important to do on Site where part was manufactured, not where is was sold)- Enter necessary part in Tab: Returns, respecting serial number.- RMB: Return to inventory, as company owned (customer owned, which should be correct, seems not to allow to use for repair shop orders)- Do repair shop order using Tab: Multilevel Repair Structure- Enter repaired part in WO: Tab: Materials and issue manually to customer again, close WO afterwards(This is not complete of course but hopefully let

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS PSO Resource Details List

Hello, Does some know how to change the Resource Details parameters?Currently I have the following: With the Scheduling - Activity Details i can change the Activity Details parameters, but when i try to add a new list for the Resource Details it doesn’t show anything to configure. Can someone help me with this problem? With best Regards, Francisco Lopes

rafael.cardinalSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Nav Link not working in mwo mobile

Hey all,Wanted to create a navigation link on the work details page for mobile MWO that lists all the request work tasks with the same request scope.I did the Navigation Link as you can see below, and it work correctly when I use it through IFS Cloud, but once I try it on mobile I get a blank page Have tried both “Online Jt Task Lov List” and “Jt Task Lov List”On IFS Cloud I get:On Mobile I get: Any idea what I could be doing wrong? Or is this not possible through configuration?

wiajeyaniDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

No Purchase Parts are shown in mWO (Cloud)

I wanted to create a Purchase Requisition against the assignment in mWO (Cloud), it does not show any purchase parts when I try to create the requisition. Do we need any additional setup? I have scheduled to run Refresh All Inventory Parts and Refresh All Purch Parts and also executed them before initializing the mobile still no parts are showing when trying to create the requisition (system has Supplier for purchase parts in the same site)

wiajeyaniDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Part in nearby warehouse

When looking for an inventory part through the mobile work order, I am getting the below message I used the find part option under the Material section under Work Details,

audreySSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to cancel a work order with tasks transferred to accounting

Hello,I want to cancel a work order because my customer made a mistake, but there are costs that have been transferred to accounting. is there a way to cancel the transfers? when I want to cancel the work task Thank you for your help

archarispDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO- Offline Banner

Getting the below message when we try to click on the My work in MWO.The device is online, connected, and has been granted the necessary permissionsIFS cloud Version: 24.1.1MWO SERVICE: 24.8.1292.0

daroDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Object Transformation for MWO CLOUD

If you use the standard object connection transformation you can Attach documents to the Service Contract and get them to the work task. Source on the files at Task is But If you transfer this Work Task to mobile. It doesn´t appear.If directly attaching document of the same document class to task, it will appear in MWO. It seem like MWO doesn´t replicate documents that is part of an object connection transformation in cloud?

qzliuDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MRO Automatically assign events to maintenance orders

The auto-assign function is on, why doesn't it work?Automatically indude Mx Event at the bottom is still notCannot change to yes

asked in Service (Touch Apps, MWO, MRO)

Direct allocation shows as a demand on all the resource's resource groups

Suppose I have a resource (person) that’s in 2 resource groups e.g. Capacity 60% in Group 1, 40% in Group 2.Then i make a direct allocation of that resource to a Request Work Task for 1 hour.That 1 hour shows as a demand/load on both resource groups. Is that correct?

SanjanaDZSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Where can we set the timeout for mWO authentication in IFS cloud?

Hi Experts, Once of our customer is asking where we can set the timeout for mWO authentication? Business Impact: Can we define the MWO session timeout.? Customer get the popup in MWO app 'Credential expired' after specific time and being asked to reauthenticate. They need know is the time user configurable? If the timeout is not configurable the customer would like to know what is the default timeout set to. Any input regarding this really appreciate. Best Regads,Sanjana

DBowdenDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

crm companion add filter?

Hi all,We have CRM companion 10 touch apps and i need to know how you can a filter to the business opportunity in the mobile screen (not permissions) so a user can filter on status. When you click on filters on the bottom it just shows blank where as the customers button does show filter options but i cannot see any difference in their setup.I have spent a good deal of time looking around all the options and i cant see a way of doing it.Thanks

christianrothSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Log Out an any error message

We are currently planning to launch MWO, but have noticed that a user gets logged out whenever it gets any error message in the application.If you are trying to add a tool that is already in use = logged out If you are trying to access a document but are missing the access right = logged outSo in order to continue the action you were trying to execute, you first need to go back to the home screen, press synchronize and log in again.This seems like a very strange error handling in the MWO and would just like to check if anyone else have experienced the same type of issue.We are testing the latest version of the MWO App (24.8.1292.0)

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Maintenance Survey migration IFS10 Aurena Upd 19

We have been building our Maintenance surveys for Aurena in a test environment. I am not able to find how to add those to an app package or be able to export them for importing into the production environment. Is this a possibility to do? We have a lot of layers developed and would rather not do them manually again.

Michelle RDo Gooder (Customer)

posted in Service (Touch Apps, MWO, MRO)

Workspace PROD 7.2.2_Inbound Logs_Delete Option

Outbound failures can be deleted or resolved but inbound can not. We would only like to delete inbound messages. Should have the same options as the outbound. Requested by Wanda and Michelle. MLGW first asked for this option 09.14.22-MLGW Internal# MDT-1387

bzygmuntDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO initialization stops when screen is locked

On IFS Cloud 23R1.8, the IFS MWO Service app (24.8.1292.0) on Android devices will stop/pause initialization when the screen is locked. The initialization does pick up where it left off once the screen is unlocked. Is there a way to allow the initialization process to continue when the screen is locked?

asked in Service (Touch Apps, MWO, MRO)

Where is MWO Service Eng LTU for 24r1

In previous versions (23r2) the LTU xml file for Mobile work order could be downloaded from the Product Release information pages in MyIFS.For 24r1, this no longer seems to be the case.Where do we get the LTU file from?

rendywinata_Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Cannot login with error 404

Hi guys, Why when i login with Enterprise Explorer show error 404?

athasankaSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

openvpn and mWO service engineer

Hi,Does anyone use openvpn mobile client along with mWO Service Engineer? Our mobile workforce use this combination to connect to Cloud 23R2. Occassionally, many of them run in to the following error upon log on to mWO.App reset doesn’t fix it. Only known work around is restarting the phone. Has been happening for many versions of mWO - which is why I think it could be related to the openvpn - but not too sure.TIA.

rafael.cardinalSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO stuck initializing

Hey all, Recently we created a new entity that needs to appear in ifs mwo mobile (ServiceEngApp).But after following the steps in the file IFS Cloud - MWO demystified (24R1), the mobile app is stuck initializing, with the following error in the logs: Initialize entity data failed: java.lang.NullPointerException.We did the following things:Created entity Added to ServiceEngApp projection Added Sync Rule Yet, Mobile is stuck initializing: Any ideas what could cause this?

RutJWhalenSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Touch Apps Server SSL Certificate error - net::ERR_CERT_DATE_INVALID

The SSL Certificate has expired for Touch Apps Server.We need to renew the SSL Certificate for Touch Apps Server.Besides clicking on the PFX file and importing it, have stopped and started IIS and rebooted the actual server.Is there anything else we need to do?Thank you.

qzliuDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MRO Manage Serial Structure

Manage Serial StructureDo I need to modify the template when replacing sequence components in the structureAs shown in the following figureI hope to place the serial parts with part number "13-Y25-002-DC" and serial number "NO-1002" into the structure without changing the template structureSimultaneously remove the serial part with part number '13-Y25-002-DC' and serial number 'NO-1002' from the structure

MuzYashoNSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Create Service Quotation and Service Request on MWO

In 24R1, we seem to loose the ability to create the service request and service quotation on a MWO for the Old Generation Service Solution.I can’t find on a release note that this was intentional. Can anyone confirm whether this is a bug or whether this functionality is now fully removed ?

1
2
3
4
...
74

Page 1 / 74

Badges

Eva Schwartzhas earned the badge 5th Topic
Lakna Khas earned the badge 25th Topic
HBIKKOPPELhas earned the badge 1st Topic
tilex05has earned the badge 1st Answer
wtrotterhas earned the badge 1st Reply

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login as an IFS Employee

or

Username (Do not use your email as a username.) *

Email Address (Use your work email address.) *

Name *

Company *

Account Number

(Private)

Only you and moderators can see this information

Job Title *

Member Type *

IFS Employee IFS Partner IFS Customer Just Visiting

Products Used

(Private)

Only you and moderators can see this information

IFS Cloud IFS Applications FSM PSO Maintenix Fleet Planner Alliance FieldCentrix assyst MWM Other

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login as an IFS Employee

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK