- - Knowledge base
Events
Groups

Best of 2022

2 months ago

Community
IFS Solutions
Service (Touch Apps, MWO, MRO)

Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

1,350 Topics
4,519 Replies

When you subscribe we will email you when there is a new topic in this category

1350 Topics

Recently active

Most replies Most views Newest first

lisa.gilesABDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Work Done Work Orders - Kept on MWO

We have a scenario that I am not sure how best to handle. Engineer creates work via MWO Service Engr App and Raises Purchase Requisition to replenish PartsEngineer completes Work and updates the Work Order to ‘Complete’ which updates the IEE WO Status to Work DoneEngineer keeps the Work Order on his device to receipt in the replenishment parts when they arriveIEE Users see Work Done Work Order and Process to Finished Engineer updates Work Order via MWO AppFailed Transaction generated as Engineer is now updating a Finished Work Order How do the IEE Users know that the Engineer has selected to Keep the Work Order? The assignment shows complete, the Work Task and Work Order shows as work done? They need to be able to see when the Work Order is Kept on the Device so they do not attempt to update it in IEE before the engineer has selected to Return it from his MWO Device. Thanks,

HashanDDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud 22R2 SU4 Scan It app not accessible

Hi,One of our customer using Scan It mobile app and once we provide the System URL to the app and enter user credentials we get following error,{"error":{"code":"ODP_ILLEGAL_STATE","message":"Unable to fulfill the request due to unexpected server state."}}We have granted WADACO_MOBILE_USER permission set to the user. Appreciate if someone could help us on this.Thank You,Hashan

dadudeSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Waiting for GP

Dear all,we have the issue that in the MWO applications (Windows) the MWO is stating “Waiting for Server”. In the Logs the following is showing:What could be the reason for IFS Applications and the MWO Group Push to fail?Please advice. T&R

Priyanka Cecilia VSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud 22R2 - mWO Service - Identify 'Work Status' Entity and View

Hello,Is there a way we can find the Entity and View associated to the ‘Work Status’ screen in mWO Service in Cloud 22R2? Please let me know. Kind RegardsPriyanka Cecilia

Priyanka Cecilia VSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud 22R2 - mWO Service - Dropdown Hierarchy Value

Hi,Is it possible to configure hierarchy values for Dropdown fields in Cloud 22R2 mWO Service? If yes, can you please provide the steps or documentation link?For example: Based on the data selected in Field A, values should be dynamically populated in Field B. Kind RegardsPriyanka Cecilia

Priyanka Cecilia VSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud 22R2 - Editable Function in Page Designer

Hello,in IFS Cloud 22R2, we have a property called ‘Editable Function’ in the Page Designer. I believe using this property, we can include conditions/parameters based on which the field will be marked either as Editable or Read-Only. But currently, it doesn’t allow us to add any conditions. Is there a specific scenario when we can use this property? Also, do we have any supporting documents or reference fields with this property enabled? Please let me know. Kind RegardsPriyanka Cecilia

SHAUN_KERSLAKESidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Aurena - Failed Transactions

Hello,I am working on transition from Apps 10 EE to Aurena, and cannot find the following screens in Aurena: Touch Apps → Administration → Failed Transactions, Deleted Failed Transactions, Ignored Failed Transactions.Are you able to provide guidance on how a user is expected to manage this in Aurena please?Thanks in advanceShaun

brantmbDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Document Footer in Multiple Languages

Using IFS Report Designer, how can I print the document footer in multiple languages. It looks like there can be only one document footer per report. The report is by company and with in the company multiple languages could be printed.

RRPATNAIKDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Audit Report in PSO

Hi Experts,We have a requirement , where customer want any Activities landed in PSO till it gets committed, he can see the Audit trail of the Activities. Any manual allocation done should have an Audit trail where all the details about the changes and who has done the changes can be displayed. Is there any out of box report available which can be used in such case.Please suggest.Regards,RR

RRPATNAIKDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

GPS Tracking of Technician in IFS Cloud

Hi Experts,Any suggestion how to track technicians GPS position in IFS Cloud when he starts for the Task starting from On route till he completes the task.Timely suggestion is highly appreciated.Regards,RR

Priyanka Cecilia VSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud 22R2 - Custom Contexts in Page Designer

Hello,Certain functionalities work only in the ‘Global’ Context in Page Designer and not in the ‘Custom’ Context for MWO Service. One such example: able to view the Field Hint for ‘Phone Number’ field in MWO Service - Windows platform using Global Context but not through Custom Context. I’ve Refreshed Cache from Solution Manager > System Information and Utilities > Refresh Server Cache > “MobileApplication” > Refresh CacheIs there any limitation for the custom contexts?Kind RegardsPriyanka Cecilia

anjana.patDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Native App - Date Format

I am aware Browser language/locale controls how Aurena client displays Date Formats on the browser. However, how do we change the date format on Aurena Native Apps such as Service Engineer App?Currently we have only installed MS Edge and language preferences are set on Edge setting to pick English (UK). This works fine on Aurena client (IFS Cloud 22.2). However, Service Engineer app running on the same laptop is showing the date in US format. Device Region format is set-to English (UK) as well. How do we change the date formats for Aurena Native Apps? Window and other platforms?

abdulsamed.dDo Gooder

asked in Service (Touch Apps, MWO, MRO)

Tool bag

Is it on IFS possible to follow the tool bag belonging to the technical service?

lisa.gilesABDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO - How to identify what takes time in Init

when our devices are doing an Initialization, it gets to Processing Message 3/XXX and it always gets stuck for over 5mins. how do I work out what this message is so I can see if I can reduce the data being sent?

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Functionality of 'Remaining hours to complete work' when incomplete an Assignment

Hi, When we incomplete an assignment, there is a field to set remaining hours for the Activity. That is ‘Remaining hours to complete work’When the mobile user decide to incomplete an assignment and then he adds few hours to ‘Remaining hours to complete work’ field. When the mobile user add these additional hours, what will happen in the background.Should it create a new demand line for the same work task or more follow-on allocations? For the time being it seems that non of them are happening. Do you know how this should work? Thanks and Regards,Nethmi

KaneDKSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

New Revision of Sales Quotation

Hi all, I’m trying to create a new “Revision” of a sales quote, but I cannot see any options in doing so. The field “Revision No” is on the screen, but I cannot trigger a new revision?We currently use Business Opportunity but are looking into starting to use Sales Quotation instead - So if any additional material is available, it would be most appreciated. We use Apps9 Thanks,Michael

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

ORA-20105: Actual Start is later than todays date for work order

Hi All.I’ve just updated APPS10 from UPD14 to 17 and I’m getting this failed transaction in Aurena Mobile MWO Maintenance 10.The clock server and mobile client is OK.Does anyone know about it?Tks a lotBr.Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Entity taking too long time to sync

Hi All.I’m wondering why there entities are taking too long time to sync to mobile.Could someone help undertand it and how may I filter in permission set to not send the survey answer to the mobile user?A filter that looks like in object information that the user has access just for the worktask objects.E.g. &0.MCH_CODE in (Select distinct t.actual_object_id from Jt_Task_uiv t where t.task_seq in (select m.task_seq from Mobile_Work_Order_UIV m))the idea is that the user just answer the survey and send it back.Also a filter for the mediaLibrary.I want to improve the sync performance for mobile users.I’m using APPS10 UPD17 MWO Maintenance 10.Tks a lot for attention

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

BingMapas Mobile user Detail

Hi All,Could someone help with this issue?I’ve already created a dev bingmap account, set the key in system parameter but this message keeps on the screen. How could I remove this message?This in mobile user detail > Device location.Tks a lot

Priyanka Cecilia VSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Sync Rule Entity Filter - mWO Service

Hi,For filtering the Work Type in mWO Service, I’ve added Entity Filters and Security Grants as shown below. Still, I can view all the work types in the dropdown. Am I missing any configuration?App DetailsCreated Entity Filter for Work TypeSecurity Grant Filters by Entity FilterAdded all permission sets as Security Grants for the Work Type FilterKind RegardsPriyanka

Priyanka Cecilia VSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud 22R2 MWO Service - Sort Option in My Work Screen

Hello,Is it possible to add/remove/hide the “Sort by” option in the “My Work” screen in MWO Service in Cloud 22R2?I’ve tried the Order By option in Page Designer. It does a static sort of the data in the “My Work” screen but it doesn’t add the parameters in the Sort list.Kind RegardsPriyanka Cecilia

Priyanka Cecilia VSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud 22R2 - MWO Service - Service History List

Hello,I would like to view all the Service history for a Site in MWO Service even when an Equipment is not associated to the Work Task. I assume we cannot use the "Service Book" screen for this functionality since it is associated with Objects/Equipment.Therefore, I've created a new List element with the entity "HistoryJtTask" within Work Details screen in MWO Service. I do not get the desired output but rather can view only the specific Work Task which I’ve opened.Am I missing any logic or is there any other baseline screen to view the Service History in mobile? Please let me know. Kind RegardsPriyanka Cecilia

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Possibility to hide Keep pool task window

Hi,Does anyone know how to hide Keep pool task window from mobile.When a work assignment is accepted from a pool keep task, and when we are completing the assignment, this window would appear as the last step. The requirement is to make keep pool task field mandatory and hide this entre window from the flow. Any suggestions? Best Regards,Nethmi

Priyanka Cecilia VSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud 22R1 MWO Service - Item Style

Hello,Is there an option to highlight fields in “My Work” list or “Work Details” overview screen in MWO Service based on specific conditions such as Priority or Criticality? Kind RegardsPriyanka Cecilia

RutJWhalenSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Print Agent Monitor

Due to moving from IFS Apps 10 UPD 6 to IFS Apps 10 UPD 7 I have downloaded the latest Print Agent from the Add-Ons and installed it. Also, added the printers and started without any errors. However, when printing from IFS the print jobs don’t appear in the IFS Print Monitor. Any ideas?

1
2
3
4
...
54

Page 1 / 54

Badges

ashen_malaka_ranasinghehas earned the badge 10th Reply
TodChas earned the badge 1st Topic
HashanDhas earned the badge 5th Reply
Jervoisehas earned the badge 1st Topic
Rich Phas earned the badge 1st Reply

Show all badges

Powered by inSided

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login as an IFS Employee

or

Username (Do not use your email as a username.) *

Email Address (Use your work email address.) *

Name *

Company *

Account Number

(Private)

Only you and moderators can see this information

Job Title *

Member Type *

IFS Employee IFS Partner IFS Customer Just Visiting

Products Used

(Private)

Only you and moderators can see this information

IFS Cloud IFS Applications FSM PSO Maintenix Fleet Planner Alliance FieldCentrix assyst MWM Other

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login as an IFS Employee

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK