Service (Touch Apps, MWO, MRO)

Hello,This week we went live with IFS Cloud (24R2) and migrated from IFSAPPS9.We experience a lot of issues with mobile users that want to use the Service Engineer App.The initialization process for these users runs into this error: Initialize entity data failed: STMTPREPFAIL:Can not prepare statement ( select distinct F.filter_id, F.granted_filter_type_db from ifsapp.activity_grant_filter F, ifsapp.activity_grant A, ifsapp.fnd_user_role_runtime R where R.identity = ? and R.role = A.role and A.activity_name = ? and A.role = F.permission_set_id(+) and A.activity_name = F.activity_name(+)). Exception is: IJ031070: Transaction cannot proceed: STATUS_ROLLEDBACK - IJ031070: Transaction cannot proceed: STATUS_ROLLEDBACK Looks like there is a data issue, but I'm not able to track down where it comes from and I have no clue what we can do to solve this.Is there anyone who experienced this before or might have a clue how we can fix this?Thanks in advance! Appreciate your help. 

Hi heros, I am having performance issues using mobile apps. For example, I tried CRM companion with the same mobile phone (model, OS, app version), one is getting 3 minutes to open, and other 60 minutes. Other users try using their cell phones and getting stick and when I try using the same user, I have no problems. Is it any configuration I can do to help with the performance?Thanks, Gianni Neves

Hi, in IFS Apps 10 (Update 6) when transferring a task to mobile from a Work Order, in the Transfer To Mobile window there are 2 checkboxes:Pool Work Order Pool - Keep TaskWhat does “Pool - Keep Task” do, and when would we use it? There is no help topic or other documentation I can find that explains what it does.Transfer to Mobile window in Apps 10. 

Hello, On work tasks, the inventory transactions are not reversing automatically out of WIP when the task is closed.  Time transactions on the same work task reverse out of WIP automatically when the task is closed.I used the Release WIP To Final Accounts + Check and Update Accounting to manually reverse one of the Inventory lines out of WIP. That worked correctly. Can anyone help with why the Inventory lines are not reversing automatically when the Work Task is set to Finished? Cost code rule settings:   Many thanks. 

I am looking for users in Service that use Call Center Cases as well as Service Managment Requests. Especially for remote support we would like to get some real life experience of what to use when and from that derive proper simple work instructions. E. g.  Customer calls → always create a case → if it leads to an invoice create a Request out of it (in the upcoming releases, the linking will probably be much easier) of alternative Always create a Request → if it needs internal escalation to other departments create a Case out of it, capture the hours on the way and invoice the request at the end.Anyone in a similar situation? Ideally in combination with mobile apps?

Hello,If I create a button in a Request order in cloud itself an it opens google and searches for the customer name. Example:https://www.google.com/search?q=${CustomerId} But, when I try to add a ExternalNavigationLink in the “Apps for Page Designer” page to add a Button in MWO that in this case searches the LocationName in google I get a Null value as result. I tried it with different ${values} but without succes. Does someone have an idea why this is happening ? (pictures below) The final idea is to create a button in mobile to that navigates to a sharepoint website and get directly to the customer folder. So if the LocationName = Customer1 on the worktask they can press the button and go to Sharepoint.com/Customer1 Many thanks in advance ! Versions tested in 25R1 and 25R2EA ${LocationName}https://www.google.com/search?q=${LocationName}https://www.google.com/search?q=Null  

I am trying to log in to IFS CRM Companion on mobile but I get the below error message. I have given the mentioned permission to the user.    

Hi Community.Our MWO users are frequently getting the kind of failed transactions shown below, we are curious to know what could be causing this kind of failed transactions and what can we do to stop it? This is very inconvenient for the MWO users and frustrating.  Any input would be appreciated. ERRINV: Entity instance not found. (JT_TASK_CLOCKING - CLOCKING_SEQ=149977.0) ThanksMesh 

Hi All, When I tried to delete a crew member I get a error message. The member period is already over. Still I cannot delete the resource. The error says about Crew Member Deviation but there is no any deviation related data. Also I have no idea about this resource crew member number. What is that number?Any idea on this error? TIA.

Hi,Using MWO with IFS Cloud 22R1, I noticed that the “Actual Worked Hours” are calculated using “Assignment Finish” date and time.Is it the expected behavior ?It make more sense to me that it would be calculated with “Work Finish” date and time.Kind regards,Lénaïc

Good Morning,We’ve set up a new E-Form to allow our technicians to complete a Risk Assessment prior to starting work. However, we’ve come across an issue with Multiple Choice questions due to the length of our answer options.If the user selects multiple long answers, the answers are being cut off at the end of the second line (see below): Is there any way to make these answers go onto a third line, or have 1 line per answer?Thank YouDaniel

Hello,In IFS Cloud 25R1, there is no direct link (i.e., baseline fields as reference) to copy attachments from a recurring service program to the generated request and work task using Object Connection Transformation in the Service Management module. Is there any other way out of the box we can achieve this functionality? If not, is this part of any of the planned releases? Please let me know.We currently have this feature in PM Actions that it copies the attachments to the generated work order and work task.

Hi,I have facing issue while fetching records of Part No through online search in MWO while creating Transport task from MWO.When I do online search, I do not find records being fetched in the MWO. While I have some parts in Inventory part in stock.Can someone let me know what am I missing here?Screenshots:    

Hi everyone, When I create a New Request in MWO, it correctly appears in PSO, but the date/time is incorrect.In IFS Cloud, I noticed that the Planned Start value is not transferred. So far, I haven’t been able to identify the root cause.Has anyone experienced a similar issue or have any ideas what could be causing this?Thank you in advance! 

Hello,In IFS Cloud 25R1 while creating a price rule within service management module, we are able to include the cost type for a certain type only once in the rule. For example: If a material cost type is included for a sales part and if we try to include a second material cost type for another sales part, the system throws an errors stating that ‘Price rule line already exists’. Customers have requirements to enter more than one entry for a specific cost type. Is this a bug or intended feature? Please let me know. 

Hi all, when selecting the Time Type Description and the Cost Category Description in the Page Designer as Attribute in the Time Report and Expense Report Lists the column in the Service Protocol is not populated until the MWO App is initialized again.In case of the Time Type I think there even is no pure Description to select as attribute.Is there a way to utilize the Descriptions that are already loaded in the MWO to not require an initialization to finalize a visit/report?When using the DB Viewer I can see the TimeTypeDesc value in the wo_time_type and the Description in the jt_cost_category.   Missing entry in the Expenses list on the service report. This gets populated after an initializationThanks,Chris

Issue Summary:The mass update assistant for the "Generate Schedule" function in Recurring Service Programs seems to be absent in version 25R2 and earlier. We miss the functionality to be able to automate this process using a scheduled task. Notably, the "Generate Request" function is available as an assistant in 25R2, and its underlying procedure can be leveraged for scheduled task execution.Impact:This functionality is critical for efficiently managing large volumes of Recurring Service Programs. In its absence, users are required to manually trigger "Generate Schedule" for each program—particularly when extending the PM_HORIZON or updating calendars—which leads to considerable inefficiency. Question:Is the "Generate Schedule" mass update assistant planned for inclusion in future releases?

Hi All, I saw below description about shift utilization in the help documents. I created a shift utilization in the system. However, I cannot see  a place connect this shift utilization to resource or related thing. Can anyone suggest how we we can use this?  TIA.

For some parts we get error when creating transport task so it is not possible to move parts between stocks. Some parts can be added to transport task without problem but some always get this error eventhough user can see the part at his stock and the quantity is even shows in the transport task form.Does someone have any idea what could cause this issue? Error message: Failed to read expression value from PartInStock.QtyAvailable 

I am using the IFS MWO Service Classic App for Windows. When I press the button “Map position” for a specific task, the browser opens with the URL in the formathttps://www.bing.com/maps?sp=point.48.50457_9.16469_Location&lvl=16&cp=49.465179%7E11.020507&style=r But, this does not work for me. It does not center the map and I don’t get any pin. It would work for me if the URL is given in this form:https://www.bing.com/maps?q=48.50457,9.16469 Is this a bug, windows specific or can I adjust the format of the URL by myself? 

Hi Community,I need help to fix and understand this Meter Setup. I can't register new recordings that I receive. Server error messages:4b9d21a4-6953-4b3c-859d-9d1d6645e28cIfs.Fnd.FndSystemException: Unexpected error while calling server method AccessPlsql/Invoke ---> Ifs.Fnd.FndServerFaultException: ORA-01476: divisor is equal to zeroFailed executing statement (ORA-01476: divisor is equal to zeroORA-06512: at line 36ORA-06512: at "KC_PROD.PM_CALENDAR_PLAN_API", line 289ORA-06512: at "KC_PROD.PM_CALENDAR_PLAN_API", line 298ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 8020ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 8035ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 7913ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 7913ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 7953ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 8449ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 8454ORA-06512: at "KC_PROD.PM_ACTION_CA

Hi,Is there any way to import the images through migration jobs or is there any other feature we can use to upload the images in bulk? thanks in advance!!

HI,I’m currently experiencing an issue when trying to complete a Request Work Task via MWO (Report In).Although the clocking out data is successfully passed to IFS Cloud, the task remains visible under “Work Start” in the MWO mobile app and Work Assignment.Each time I attempt to close the task, details such as the survey, description, and debrief are correctly transmitted to IFS Cloud.  However, the task stays open and reappears every time I reopen the app and sync.The failed transaction returns the following error:“Not allowed to change the status when the Work Assignment is downloaded to a mobile device. - ORA-20110: JtExecutionInstance.NOSTATUSCHGALLOWSTATUSLOCKED: Not allowed to change the status when the Work Assignment is downloaded to a mobile device.” Could you please advise how I can resolve or manage this issue?

This seems to have been asked a few times but I’m struggling to find a resolution.We are running IFSCloud 24R2 and have our engineers using the IFS MWO Service app.We currently do not have SSO enabled so are logging in using credentials set if IFS Cloud but are finding these time out on a regular basis which is causing our engineers a lot of frustration having to keep logging in.   Has anyone found a good way to resolve this please as this is becoming a major issue for us.