Support & Services FAQs and Help

Q&A for Help with IFS Resources - CEC, LCS, ISC, ServiceNow, Academy, Scope Tool, etc.

  • 104 Topics
  • 219 Replies

104 Topics

S
Do Gooder (Employee)
SASIUSDo Gooder (Employee)
asked in Support & Services FAQs and Help

Microsoft Fabric connection to IFS

Looking for help configuring Microsoft Fabric with IFS Application. we need some assistance with getting MS Fabric and IFS API's Authenticated so data exchanges can happen.   

0
S
Do Gooder (Employee)
14 hours ago
Z
Sidekick (Customer)
zuhaibSidekick (Customer)
asked in Support & Services FAQs and Help

HOW TO MAINTAINED HISTORY OF END USER- ABSENCE

Hi All,I want to maintain history of every users in absence management. which user is confirm the absence ? Which user approve and which user authorize the absence ?.  Thanks & Regards,ZuhaibIFS Consultanthttps://www.linkedin.com/feed/ 

0
Z
Sidekick (Customer)
23 hours ago
R
Do Gooder (Customer)
Romain_SNPDo Gooder (Customer)
asked in Support & Services FAQs and Help

Page designer : Setup a filter to a default value

Hello, I want to know in ifs page designer how can I setup a field to a specific value per default.Let’s say I want in a “production” context to set the Selection field to “All” by default for every user.Best regards 

0
R
Do Gooder (Customer)
5 days ago
I
Do Gooder (Partner)
InfJirinKDo Gooder (Partner)
asked in Support & Services FAQs and Help

IFS Cloud - Industry Lobby KPIs

Hello,  in the past, the "KPI lobby" in IFS Cloud was discussed here - the last information I found is that it involves a manual calculation, not automated, using BPA.In the system, there is the option to connect "workflow information," meaning the BPA process key is available, but how does one work with it?Could I please get screenshots of how to set up an automatic calculation of values under an element?Or some scenario how to create easy element with automatic calculation?How use workflow information in Measurement Configuration? Thank you for your information and advice.Jirina 

0
I
Do Gooder (Partner)
8 days ago
I
Do Gooder (Partner)
InfJirinKDo Gooder (Partner)
asked in Support & Services FAQs and Help

KPI Lobbies - IFS Cloud - Industry Lobby KPIs

Hello,  in the past, the "KPI lobby" in IFS Cloud was discussed here - the last information I found is that it involves a manual calculation, not automated, using BPA.In the system, there is the option to connect "workflow information," meaning the BPA process key is available, but how does one work with it?Could I please get screenshots of how to set up an automatic calculation of values under an element?Or some scenario how to create easy element with automatic calculation?How use workflow information in Measurement Configuration? Thank you for your information and advice.Jirina 

0
I
Do Gooder (Partner)
8 days ago
S
Do Gooder (Customer)
shruthiDo Gooder (Customer)
asked in Support & Services FAQs and Help

password reset

Can anyone help me reset the password of IFS portal, password has been expired.It is quite urgentThe attached error pops up when i submit my username.  

0
S
Do Gooder (Customer)
8 days ago
N
Sidekick (Partner)
NECIWAKURASidekick (Partner)
asked in Support & Services FAQs and Help

Please tell me about "Feature Deprecation and Removal" described in IFS Unified Support Policy

The “IFS Unified Support Policy” (formerly IFS Global Support Policy) updated on April 8 states the following. The above states that future plans to remove deprecated features will be provided at “IFS Community”.Please let us know on which page this is provided. For example, I found the following in the release notes for 24R1, can you tell me where this is provided in the IFS Community?Best Regards,

0
N
Sidekick (Partner)
9 days ago
R
Do Gooder (Customer)
Romain_SNPDo Gooder (Customer)
asked in Support & Services FAQs and Help

Developper Studio installation frozen

Hello everyone, I downloaded developer studio 23.2 from ifs developer portal : IFS Developer PortalI end up with this file : SetupDeveloperStudio_23.2-64bit.exeI execute the file, it’s configuring the application (short loading screen). On the next step, it froze. There is 4 options at the bottom of the screen of the application, but no text appearing and the commands are not working. I waited for very long, nothing happened. Had to quit from task manager. Then I deleted the folder .developerstudioparent-installer, redownloaded the same version : still freezing. Any help would be appreciated : My windows is in 64 bits with this parameters :Version 22H2, Build 22621.2428, Professionnal versionRegards

6
R
Do Gooder (Customer)
10 days ago
M
Do Gooder (Customer)
MickCDo Gooder (Customer)
asked in Support & Services FAQs and Help

MiddleWare Server Deployments Apps 10

I currently have a number of deployments in a state of admin. when i restart they stay in the state of admin. i have tried to research what the state ‘Admin’ means but cannot find an answer. Can anyone tell me what the state ‘Admin’ means and how to change to active

0
M
Do Gooder (Customer)
12 days ago
D
Do Gooder (Partner)
daniel.sokolowskiDo Gooder (Partner)
asked in Support & Services FAQs and Help

Expired password to support.ifs.com

Hi, when I’m trying to login to support.ifs.com - I get info that my password has expired. How can I restore my access? 

8
M
Do Gooder (Customer)
12 days ago
HSELEWU
Sidekick (Customer)
HSELEWUSidekick (Customer)
asked in Support & Services FAQs and Help

Adding a picture as background at IFS Lobby

Hi all, I’d like to add a custom picture in this lobbyelement: The image is saved on the MV-Server, just like our logos for the company.Do you have any idea, why this isn’t working? Thanks in advance,Lena

7
HSELEWU
Sidekick (Customer)
15 days ago
I
Sidekick (Customer)
IFS CommunitySidekick (Customer)
asked in Support & Services FAQs and Help

How to navigate through ifs community

Test

1
I
Sidekick (Customer)
16 days ago
R
Sidekick (Partner)
RusiiiruSidekick (Partner)
asked in Support & Services FAQs and Help

Failed to start Excel Application , Retrieving the COM class factory for component with CLSID {00024500-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered

Hi, I'm getting below error after installing IFS BRES.Does anyone know how to fix this.Failed to start Excel Application , Retrieving the COM class factory for component with CLSID {00024500-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)). ,  with above error im getting another one.Template rendering Exception:  Object reference not set to an instance of an object., . Error not related to report design. Therefore report not saved to error folder. Last successful execution log entry: Failed to start Excel Application , Retrieving the COM class factory for component with CLSID {00024500-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)). , 

0
R
Sidekick (Partner)
18 days ago
G
Sidekick (Customer)
GenDesSidekick (Customer)
asked in Support & Services FAQs and Help

IFS CLOUD- Keyboard Shortcut for Edit Function

Hello, One of our users is wondering if there is an “edit” shortcut.Some screens require scrolling to the top of the page to click the pencil for editing. Wondering if this exists or if I should create an idea. Thanks,Gen

0
G
Sidekick (Customer)
23 days ago
A
Sidekick (Customer)
AbdelSidekick (Customer)
asked in Support & Services FAQs and Help

MRP ERROR

A user has an error mentioned in the screen below, the error disepear when the user change the Windows region from turkey to usa and he restart his computer.  

0
A
Sidekick (Customer)
1 month ago
A
Sidekick (Customer)
AbdelSidekick (Customer)
asked in Support & Services FAQs and Help

Access to PDF file

How could i give access to a pdf file please (attachment) SCREEN: PRAPARING WORK ORDERThe error is : You can’t display this file because you may not have the necessary rights or the file is not yet archivedThe user is already in (Docs base/persons group) but it is not enough 

1
N
Do Gooder (Partner)
1 month ago
A
Sidekick (Customer)
AsadanSidekick (Customer)
asked in Support & Services FAQs and Help

Regarding KB0050041 23R1SU9 – Time registration page gives multiple errors

I would like to verify my understanding regarding the below article. IFS Product - 23R1SU9 – Time registration page gives multiple errorsWe have currently version 23.1.8. If we install service update 23R1 SU10, then those time registration pages work even though we don’t have OBRM component, is that correct? 

2
A
Sidekick (Customer)
1 month ago
M
Do Gooder (Customer)
MPOSDo Gooder (Customer)
asked in Support & Services FAQs and Help

the value "Y" has incorrect format for [Systemparametersshortageflag] in ReturnMaterial Line.

Hi All,Within IFS you can copy certain lines, like in the Customer Order Line etc.But when trying to do so in the RMA (Return Material Authorization) Lines we get the error message :The value "Y" has incorrect format for [Systemparametersshortageflag] in ReturnMaterial Line.Does somebody know how to avoid this message and that the copy pasting truly works in the RMA Lines ?When you copy the line in an orderless RMA Return, I also see that it takes the RMA Line no. (Unfortunately it is not possible to adjust this), so I think this is related to the error message, but don’t know for sure. When you copy a Customer Order Line you can adjust the Line no. but in the RMA Lines it is not possible to adjust this. We are currently working in IFS Cloud 22R2 SU7.Looking forward to your reply.

0
M
Do Gooder (Customer)
1 month ago
H
Do Gooder (Customer)
Hanna VDo Gooder (Customer)
asked in Support & Services FAQs and Help

Backwards pegging in SO

Hi,We are using IFS10 update 15.Basic setup is so, that we have warehouse in different site than manufacturing is. Customer orders are entered to warehouse site and MS level 1 part is active in warehouse site. If there is a need to manufacture more to warehouse, system creates Distribution order to manufacturing site. Also purchase order and customer order between the sites are created automatically. In manufacturing site, they create Shop Order and then they do ’backwards pegging’. Sometimes, there is that situation that DO receipt date is two weeks ahead but production has possibility to produce earlier (SO need date is earlier than DO receipt date) → when they do ‘backward pegging’ correctly to SO, Why DO date is not changing ?    If manufacturing is later than DO receipt date, then DO date is updated correctly.. 

1
matt.watters
Superhero (Partner)
1 month ago
A
Sidekick (Customer)
AsadanSidekick (Customer)
asked in Support & Services FAQs and Help

Event/Event Action, E-post, From User is not working

Hi,I am testing Event/Event Action NOTIFY_NEXT_AUTH/Notify authorizers of invoices to be authorized next.The mail are sent successfully, however the mail in mailbox shows that the mail are sent from MAIL_SENDER not from User:  Please se below picture example, the mail I received is sent from MAIL_SENDER1, not from Finance center.Finance center is active User Id and person ID. Does anyone know what to do so the mail sent from in Outlook mail shows the user ID/User ID e-post address? 

1
dsj
Superhero (Partner)
1 month ago
M
Do Gooder (Customer)
MPOSDo Gooder (Customer)
asked in Support & Services FAQs and Help

The new date must be equal to or greater than the start date of the latest period in the inventory value statistics

Good afternoon, We are dealing with some old RMA’s that we want to book in for Italian Customers/Site. But now we receive the message : The new date must be equal to or greater than the start date of the latest period in the inventory value statistics. Can it be that this message is caused by Month or Year closing ?We can not receive the products anymore and we are completely stuck, because we don’t know which date we need to enter in order for us to move on and perform the transaction without an issue ! Looking forward to your expertise.

3
M
Do Gooder (Customer)
1 month ago
S
Do Gooder (Partner)
SebGeorgMDo Gooder (Partner)
asked in Support & Services FAQs and Help

How send a mail using "Execute Online SQL" Event action Type in IFS

HiI would like to create an event using Execute Online SQL in sending a email. has any one done it before. Regards  

2
S
Do Gooder (Partner)
1 month ago
A
Sidekick (Customer)
AbdelSidekick (Customer)
asked in Support & Services FAQs and Help

Access error project transactions

I have an error when i want to update a project transaction. Iam in the same projet team with the concerned employe.  Is there other thing please ? 

1
Buddhika Kurera
Superhero (Employee)
1 month ago
K
Do Gooder (Customer)
KethDo Gooder (Customer)
asked in Support & Services FAQs and Help

existing TAX TEMPLATE not recognize by IFS in the tax report menu

HiCan someone can help me ? I would like to create a tax report for my french VAT tax return.I would like to associate my report with the standard IFS tax report GFR001 but the error message tell that it does not exist (however it does..., see below) :  Do you know why ?I also tried to create a new tax template from different existing tax template but same result = all are available in the list of the Template ID to choose but never recongnize by IFS after validation… Thanks in advance for your help.Regards 

1
K
Do Gooder (Customer)
2 months ago
K
Do Gooder (Customer)
KethDo Gooder (Customer)
asked in Support & Services FAQs and Help

ERROR MESSAGE COMPANY CREATION

Hi,Does someone can help me on the following erro message when I try to create a new company from an existing one : “Compile_error2 : Error during compilation of LU - Error details : 4092 in \Generated Code\SAV_Company_CFP.CRE\SAV_COMPANY_CFP Please help.Thanks in advance

2
K
Do Gooder (Customer)
2 months ago

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