Support & Services FAQs and Help

Hi all,In App9, we can see the full user limit in License Metrics. In my case is 170. How can we see this info in IFS Cloud? From License Metrics in Cloud, i can only see the “IFS users that consume a full license” instead of the total license we have.Thanks.Regards,Zhan Hao

Dear IFS Community,  We hold a perpetual license for both IFS and Oracle. In the event that we do not renew the Annual Maintenance Contract (AMC) with IFS, will the company cease issuing user license keys, or will we still be able to obtain them as needed?

Hello,Im currently doing a 25R1SU05→ 25R2SU05 Release Update. The command .\main.ps1 -resource 'KUBERNETES'Does not work anymore:# Verify and install snap daemon snap before installing other snapsif ! sudo snap ack ./microk8s/snapd*.assert; then handle_error 1 "snapd assertion failed."fiwildcards are not allowed anymoreINFO: Copied file: snapd_25577.snapINFO: [2026-06-29 17:49:19.970][INFO] Installing Kubernetes on Linux Box (xxxxx-com)INFO: [2026-06-29 17:49:19.992][INFO] Start Install-KubernetesINFO: xxxx.comFullName : /home/ifs/install-k8s.shLastAccessTime : 6/29/2026 5:49:20 PMLastWriteTime : 6/29/2026 5:49:20 PMLength : 8551UserId : 1002INFO: [2026-06-29 17:49:20.263][ERROR] error: too many arguments for commandERROR: snapd assertion failed.INFO: [2026-06-29 17:49:20.282][ERROR] Error during Kubernetes installation:error: too many arguments for commandERROR: snapd assertion failed.INFO: [2026-06-29 17:49:20.282][ERROR] SSH Output:INFO: [2026-06-29 17:49:2

Hello,  When I want to create an invoice template with a customer who has many delivery address, when I change the delivery address I have an error message : Someone can help me please ?

What is the anticipated downtime for upgrading to  assyst 11.8.4?I need to able to communicate this information to the end users and our leadership team.

The IFS documentation indicates that Server 2019 is the only updated version(Link). Any follow-up mentions for Windows Server 2022 since then? If such a possibility exists, is it mentioned in an acceptable recommended source?

I am looking for the view that contains the field actual ship date on the form Customer Order Delivery Note Analysis.Thank’s in advance for your help.Frédéric

Regarding the IFS Service Center accounts:One: In a case of customer having a corporation structure with multiple companies that all share a common email address, there is a technical limitation with IFS Service Center / Customer Support Portal as the customer account is currently connected to only a single company or email address. This leads the customer only seeing the cases of this one company and not the others from the same corporation. The IFS agreement is also connected to a single company even if the contents apply to all companies in the corporation structure as mentioned on the agreement contents.The issue is currently hot as we are moving from Apps10 to Cloud.  Apps versions support cases with 10 year history are visible in one company’s account and the Cloud cases are visible to other company’s account. Currently I myself see only the new ones and our other portal users only the old ones, not vice versa. We’d need to see the contents of both companies old cases and be able

Hello,I want to add a custon field “Read only” in the page Inventory Part In Stock.The entity is InventoryPartInStock.I created the custom attribut to this entity. Using “Page designer” I can add the field to the page “Quantity per Location Details” But the field is not available on the list “Inventory Part In Stock” Do you have an explanation or an idea? Thank you per advance.

We are running IFS Cloud 25r1 hosted by IFS.  We have a logic change for our costing process and our BOM’s are extremely large.  We need to have all of our items in our build place environment in order to test this logic change thoroughly.  I asked IFS Support if it was possible to clone our CFG environment to our build place environment and they told me to post my question here.  Has anyone else done this before? 

We are facing an issue in IFS Cloud where the Arrival Report is generated separately for each PO line instead of consolidating all lines under the same Purchase Order or receipt session. This results in multiple reports being printed instead of a single document containing all PO lines.We would like to understand whether this is standard behavior or if a configuration exists to group multiple PO lines into one Arrival Report. 

Can we read email attachments using the IFS Cloud Mail Reader? Are there any specific limitations on the attachment types supported?

Hi,i’m experimenting with creating bundle tasks and following the instructions in 24R2 NGSM Demystified document and not seeing the same screen options available.From a work task search, I selected the ‘Bundle’ option to create. All tasks are at new status and a bundle task number was created (see image) However, the screen screenshot in the set up guide is labelled Request Bundle Task and has a screen option including Handling information which is completely missing in the view I have.We would like to use this functionality but I’m not getting very far. We are on version 24R2.16 and moving to 25R2 in a few months.Any help would be appreciated. 

I just successfully completed the IFS Cloud - Extensibility Specialist Workshop According to my understanding, this is the last step to obtain the IFS Cloud - Extensibility Certified Practitioner certification. The official document detailing the path to obtain the certification says that you should “complete this workshop to obtain the Certified Practitioner badge” How come I have not received the badge via Credly?

I’ve tried multiple browsers.  Others on my team also have this same issue.  After logging into the Community, I type in the search box and it returns no suggestions and no results.  Any help is appreciated.

Hello When generating a report from IFS Cloud, dynamic image expressions using field values fail to resolve correctly. The same report works without issues when previewed directly in JasperSoft Studio.We have in jaspersoft $F{CONTRACT} + “_stamp.jpg” and image names uploaded with jrxml file; 1_stamp.jpg 2_stamp.jpg but we cannot call these dynamic image names in IFS. When we hardcode image name and call Operational Report from IFS it works fine.Is there any way how could we call different images for same report? Thank you

We are calling the REST API (GET). through the workflow, where we are calling the Response header and Response body but in the result, we are only getting the response Body and not the Header. 

We are an IFS partner in China and would like to gain a better understanding IDEAS product. We have a potential client currently using the IDEAS product, and we aim to explore future collaboration opportunities to provide enhanced services to our client..

I have had a real hard time trying to search for topics on the community page. When I enter in keywords, it brings up all sorts of topics. It will bring up any topic with any of the keywords in the search and if I narrow down to just a few keywords, there are normally a few hundred topics.My suggestion would be to make the search engine more functional to bring back better results. Even when I go to create a ticket, all results that come back have nothing to do with my issue.I understand that the efficiency of a search engine has a lot to do with the user inputting a search, but I try to search all sorts of things and very rarely find an answer on the topic at hand. I feel like I know how to use a search engine well.

I have a Lobby with 13 elements. if shows data from 5 different Views.  Lobby when Not Updating When the auto refresh happens. then the Lobby layout makes all kind of spacings. Lobby when Auto Refreshingthis is not ideal.Do any one know why this is happening in IFS 10? ​​​​​​

Hi Team,When using IFS Cloud Services, are there any cases where a penetration test has been performed on the IFS Cloud execution environment (Use Place)?We have a security-sensitive customer requesting this information, so if you could share any details regarding past security-related testing, it would be greatly appreciated.Best regards,Yoshikazu

Business Reporter report is scheduled to send an email. But it’s not attached the xlsx file in the email even though the email body has below “The Excel-file for report XXXXX is ready and is attached in this mail. Save the attached file in a trusted location before opening it.”This is IFS cloud 24R1Is there any report rule or Event needs to setup for this?

We have procured LTU licenses but are unsure of the process of getting the permission sets. We are new to this and are looking for documentation and/or guidelines on how to go about getting this accomplished. Specifically looking for the B2B ones.

Can customers who have already subscribed to IFS Cloud view the "IFS Cloud Product Information"?Is it only accessible to IFS employees or employees of partner companies?<IFS Cloud Product Information - Home>​​