Support & Services FAQs and Help

Hi, We’re having a problem in APP9 IEE environment. The application is too slow for only one user, but for other users it’s working/loading fine. Anyone can suggest and lead where to look at to solve this problem? Thanks & Regards,Asanka.

Hello, I would like to know if there is an existing page or functionality in IFS that allows users to view and enter annual objectives for a specific division Project. We are looking for a screen that would help manage this data centrally and facilitate performance planning and tracking across divisions. If such a feature is available, could you please let us know where to find it or provide guidance on how to configure or access it? Thank you in advance for your support.

Does anyone know how to the default date format for Cloud?

Hi, I tried to hide a colum “Proj Activity Seq No” in Page Configration so it applys to all user at my company but I can not find where to configure in Page Desinger in this pop upp window. The column you find in Posting Proposal/ klick on View Cost Postings then pop up window call Cost postings. I opened Page Designer from Posting Proposal and tried to find where I can configure the pop up window but need help to find, thanks. Please note that we know that we can hide from Cloumn chooser but since this is valid only one user, we want to push to all user so that why we want to do this in Page Configration. We have 24R2SU2.

Hi i have question about app 9 How to use IFS Middleware Server Admin Console in APP 9 ? how to setting ? What is it used for ? Thank you

I was wondering what the correct syntax is for the “starts with” operator. In the technical documentation, I’ve only come across the operator shown in the screenshot below. Does IFS Report Designer support “starts with” and “doesn’t start with” operators? I need to add a visible condition to exclude any records where CHARACTERISTIC_DESC starts with "B36", so they don’t appear in the report. Here’s what I’ve tried so far, but none of these worked: contains(tns:CHARACTERISTIC_DESC, 'b-36') starts-with(tns:CHARACTERISTIC_DESC, b36) starts-with(CHARACTERISTIC_DESC, b36) I would appreciate any tips. Operator Description and Logical-and or Logical-or not() Negation = Equality != Not equal < Less than <= Less than or equal > Greater than >= Greater than or equal

When I run the command .\main.ps1 -resource 'INGRESS', an issue occurs. I have verified the JFrog repository login, and it is working correctly. The password is also valid. Additionally, the connection to "https://ifscloud.jfrog.io/artifactory/helm/" is successful. Could you please provide a solution for this? I would appreciate your help.

I have successfully created a datamapper and channel in ETM 11.8 to try and update the user Contact Manager, however, although it appears successful when I run the import, but nothing is updated and all I get is ‘Record to Update’ value not found. The datamapper is like this, although I have tried various derivatives and still get the same result - can any one advise me what I am doing wrong? Thanks

Does IFS Cloud provide any SFTP as SAAS service? It does not make Sence to use external SFTP server when I am using IFS cloud services, I would be expecting that it should be an additional service that is running on IFS cloud infrastructure. Thank you

Hi, A question about Academy SCM Knowledge Check, what is the status of Inventory Transaction Report Status? I currenly only work on APP10, so I guess the IFS cloud changed the status. from the question selection, “Created”, “Printed”, “Processed”, “Cancel” are the options available. Thank you.

Hi all My Lobby data source always provides the results for the current and the previous calendar week in the Lobby element. Now, when you click on a row in the Lobby element, the respective calendar week should be considered as the result. If you enter 'actual week' in the navigator filter, it doesn't work, because it always filters only the current week, but never the previous week. How can the navigator filter be set so that it always refers to the row of the selected calendar week? In IFS10, this could be done using 'to_char(field, 'iw'). Thanks and br

Good day, I review technical installation document for installaiton of IFS Cloud and would like to know if it is possible to install IFS Cloud on other Kubernetes flavour than microk8s such as regular Kubernetes or Azure Kubernetes Servers (AKS). ? Best regards

Hi all, In App9, we can see the full user limit in License Metrics. In my case is 170. How can we see this info in IFS Cloud? From License Metrics in Cloud, i can only see the “IFS users that consume a full license” instead of the total license we have. Thanks. Regards, Zhan Hao

Howdy, Receiving this error when trying to record time to a project. Position code for XXXX(employee id) is not valid for this account date. Completely stumped! New to IFS! Any ideas? Thanks

Hi all Some data field values are updated automatically without any user interaction, while others require manual confirmation by the user. Why is this behavior different, and is it possible to globally configure this behavior across all fields, so that an interaction is always necessary? Thanks and br

We are a new customer of IFS Cloud ERP. I have a developer team that I want to register for IFS Developer and IFS Cloud. How do I register these users? Customer ID: 6000090886

If my customer is using IFS App10 and still happy with version and did not want to upgrade to Cloud. After 27 Mar 2025,do customers need to pay extended support, if they don’t need any support from Global Support. Kindly make it clear, so I can deliver the right information to customer. Rungtip M.

The following IAL query is accepted by the Developer, but I cannot schedule the update in the Configuration tool. SELECT COMPANY, CONTRACT, INVOICE_ID, ITEM_ID, SERIES_ID, INVOICE_NO, DEL_IDENTITY, DELIVERY_ADDRESS_ID, VAT_CURR_AMOUNT, NET_CURR_AMOUNT, GROSS_CURR_AMOUNT, ORDER_NO, LINE_NO, RELEASE_NO, RMA_NO, RMA_LINE_NO, CATALOG_NO, DESCRIPTION, INVOICED_QTY, SALE_UM, INVENTORY_UM, CALC_UOM_VOLUME, SALE_UNIT_PRICE, ACCOUNTING_PERIOD, ACCOUNTING_YEAR, COMP_CUST, PART_PRODUCT_FAMILY, OBJSTATE, OBJSTATE_HEAD FROM IFSAPP.olap_customer_invoice_itemWHERE COMPANY IN ('HH','TJC','CANCO','SS-WJD', 'SS-PD', 'SS-FEW', 'SS-INTSALES', 'SS-LI', 'SS-DV', 'SS-220', 'SS-EAH', 'SS-HOLDINGS', 'SS-NOL', 'SS-OAH', 'SS-USSALES','HHGLOBALELIM','203')

Hello all. Hey everyone, my former colleague who has left out company had a macro that allowed him to scroll up and down in the dropdown menu without having to click on each item. He said his former boss made a macro for him. Can anyone tell me where to change this? I know already you can hold down ctrl and then up/down arrow. I find it more convenient to use mousebuttons.

(Since 24R1) Database task chain shedule Weekly options cause that the Chain is launched every minute When we use the Option “Weekly”, we have the issue that, at the Day/Time of the Schedule, the job is launched every minute . Here the setup Here the result. The solution is to use the SChedule Option “Custom” but Are we the only IFS client to have this issue ?

In IFS cloud there are many email event actions. All email actions send an email notification to the end user's so is there any way to divert all the email notification to one single email instead of sending to end users. Can we set a default receiver mail id globally in one place or can we check the exact value?

I have a report in IFS Report Designer, and I want it to only display a table if there is data in it. Currently, if the table doesn't contain any data, the report still prints a blank space or page. How can I modify the report so that the table only appears when there is data to display? I tried playing around with page break functionality but that doesn’t seem to fix the issue. I assume I have to set up condition but I do not exactly know how to figure out the correct expression to add there...any idea?

Dear team, I have reconfigured IFS 9 UAT Platform, Due to IP Address changed. But I have created 2 to 3 IFS_HOME, also unable to access the IFS 9 URL in web access. What do I do to access the URL in Browser

All of my options for the Site filter in the Customer Order Line Header says “False (Budget/planning Only)”. When I select one, all of the customer order lines disappear as in it doesn’t recognize any of the lines with the site- which is not true (see screen clippings below). The site option in other screens work correctly and in Aurena, so far, it just seems to be for the Customer Order Line. Any idea on whats causing this issue particularly for this screen? Customer Order Lines without site selected in the header...

I am running into a background job warning that is halting machine downtime information (pulled from an outside source) from showing up in Shop Floor Clocking. The warning message, although points me in the right direction, seems incomplete. It doesn't stop the information from being retrieved into IFS, but it does not appear within the clocking screen which plays a part in overhead transactions and such. Any advice? The log we have withing IFS from the 3rd party tool shows the machine timestamps but when the column “Downtime Recorded” is unchecked, this means it did not transfer to Shop Floor Clocking.