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Support & Services FAQs and Help

Q&A for Help with IFS Resources - CEC, LCS, ISC, ServiceNow, Academy, Scope Tool, etc.

  • 181 Topics
  • 333 Replies
180 Topics
R
Do Gooder (Customer)
rautakarDo Gooder (Customer)
asked in Support & Services FAQs and Help
IFS Cloud Ubuntu 20.04 environment, error in ifsapp-proxy POD

IFS Cloud Ubuntu 20.04 environment, fresh install, error in ifsapp-proxy POD (see attachment). Proxy won’t start. We found this error message: "socket() [::]:8080 failed (97: Address family not supported by protocol)". We don’t have IPv6 in use, is it necessary? How can we change the configuration to use only IPv4?

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S
Do Gooder (Customer)
asanka1055
Hero (Partner)
asanka1055Hero (Partner)
asked in Support & Services FAQs and Help
IEE Application is too slow for only one user, where to look at?

Hi,We’re having a problem in APP9 IEE environment. The application is too slow for only one user, but for other users it’s working/loading fine. Anyone can suggest and lead where to look at to solve this problem?Thanks & Regards,Asanka.

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asanka1055
Hero (Partner)
jzouaoui
Sidekick (Customer)
jzouaouiSidekick (Customer)
asked in Support & Services FAQs and Help
Inquiry About Screen for Managing Annual Objectives by Project Division in IFS Cloud

Hello, I would like to know if there is an existing page or functionality in IFS that allows users to view and enter annual objectives for a specific division Project. We are looking for a screen that would help manage this data centrally and facilitate performance planning and tracking across divisions.If such a feature is available, could you please let us know where to find it or provide guidance on how to configure or access it?Thank you in advance for your support.

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jzouaoui
Sidekick (Customer)
J
Do Gooder (Customer)
JayElBee691Do Gooder (Customer)
asked in Support & Services FAQs and Help
How to change Date format from MM/DD/YYYY to DD/MM/YYYY

Does anyone know how to the default date format for Cloud?

271
Yathartha Karunananda
Hero (Employee)
A
Sidekick (Customer)
AsadanSidekick (Customer)
asked in Support & Services FAQs and Help
Find where to configure Pop up window in Posting Proposal Pager desinger

Hi,I tried to hide a colum “Proj Activity Seq No” in Page Configration so it applys to all user at my company but I can not find where to configure in Page Desinger in this pop upp window.  The column you find in Posting Proposal/ klick on View Cost Postings then pop up window call Cost postings. I opened Page Designer from Posting Proposal and tried to find where I can configure the pop up window but need help to find, thanks. Please note that we know that we can hide from Cloumn chooser but since this is valid only one user, we want to push to all user so that why we want to do this in Page Configration.  We have 24R2SU2. 

162
A
Sidekick (Customer)
C
Do Gooder (Partner)
chstDo Gooder (Partner)
asked in Support & Services FAQs and Help
How to use IFS Middleware Server Admin Console in APP 9

Hii have question about app 9How to use IFS Middleware Server Admin Console in APP 9 ?how to setting ?What is it used for ? Thank you 

291
M
Sidekick (Partner)
J
Do Gooder (Customer)
jyoti.sah
asked in Support & Services FAQs and Help
Report Designer visible condition: Shop Order

I was wondering what the correct syntax is for the “starts with” operator. In the technical documentation, I’ve only come across the operator shown in the screenshot below.Does IFS Report Designer support “starts with” and “doesn’t start with” operators?I need to add a visible condition to exclude any records where CHARACTERISTIC_DESC starts with "B36", so they don’t appear in the report.Here’s what I’ve tried so far, but none of these worked:contains(tns:CHARACTERISTIC_DESC, 'b-36')  starts-with(tns:CHARACTERISTIC_DESC, b36)  starts-with(CHARACTERISTIC_DESC, b36)   I would appreciate any tips.Operator Description and Logical-and or Logical-or not() Negation = Equality != Not equal < Less than <= Less than or equal > Greater than >= Greater than or equal  

302
J
Do Gooder (Customer)
D
Sidekick (Employee)
darshanaSidekick (Employee)
posted in Support & Services FAQs and Help
Error: looks like "https://ifscloud.jfrog.io/artifactory/helm" is not a valid chart repository or cannot be reached

When I run the command .\main.ps1 -resource 'INGRESS', an issue occurs. I have verified the JFrog repository login, and it is working correctly.The password is also valid. Additionally, the connection to "https://ifscloud.jfrog.io/artifactory/helm/" is successful.Could you please provide a solution for this? I would appreciate your help.

612
A
Do Gooder (Customer)
M
Do Gooder (Customer)
McCaugheyADo Gooder (Customer)
asked in Support & Services FAQs and Help
Updating Manager details in Contact User using Datamapper

I have successfully created a datamapper and channel in ETM 11.8 to try and update the user Contact Manager, however, although it appears successful when I run the import, but nothing is updated and all I get is ‘Record to Update’ value not found.The datamapper is like this, although I have tried various derivatives and still get the same result - can any one advise me what I am doing wrong? Thanks 

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S
Do Gooder (Employee)
AEVTFIS
Do Gooder (Customer)
AEVTFISDo Gooder (Customer)
asked in Support & Services FAQs and Help
SFTP IFS CLoud

Does IFS Cloud provide any SFTP as SAAS service?It does not make Sence to use external SFTP server when I am using IFS cloud services, I would be expecting that it should be an additional service that is running on IFS cloud infrastructure. Thank you

110
AEVTFIS
Do Gooder (Customer)
R
Hero (Customer)
ronhuHero (Customer)
asked in Support & Services FAQs and Help
Academy Knowledge Check - Inventory Transaction Report Status

Hi,A question about Academy SCM Knowledge Check, what is the status of Inventory Transaction Report Status? I currenly only work on APP10, so I guess the IFS cloud changed the status.from the question selection, “Created”, “Printed”, “Processed”, “Cancel” are the options available. Thank you.

201
S
Hero (Employee)
M
Sidekick (Customer)
MWMJEHPESidekick (Customer)
asked in Support & Services FAQs and Help
IFS-Cloud - Lobby Navigation per row (Calendar Week)

Hi allMy Lobby data source always provides the results for the current and the previous calendar week in the Lobby element.Now, when you click on a row in the Lobby element, the respective calendar week should be considered as the result.If you enter 'actual week' in the navigator filter, it doesn't work, because it always filters only the current week, but never the previous week.How can the navigator filter be set so that it always refers to the row of the selected calendar week? In IFS10, this could be done using 'to_char(field, 'iw').Thanks and br

231
M
Sidekick (Customer)
C
Do Gooder (Customer)
charlesb06Do Gooder (Customer)
asked in Support & Services FAQs and Help
IFS Cloud installation on regular microk8s

Good day, I review technical installation document for installaiton of IFS Cloud and would like to know if it is possible to install IFS Cloud on other Kubernetes flavour than microk8s such as regular Kubernetes or Azure Kubernetes Servers (AKS). ? Best regards

150
C
Do Gooder (Customer)
Z
Do Gooder (Customer)
ZhanHaoDo Gooder (Customer)
asked in Support & Services FAQs and Help
License Management in IFS Cloud

Hi all,In App9, we can see the full user limit in License Metrics. In my case is 170. How can we see this info in IFS Cloud? From License Metrics in Cloud, i can only see the “IFS users that consume a full license” instead of the total license we have.Thanks.Regards,Zhan Hao

1192
J
Do Gooder (Customer)
M
Do Gooder (Customer)
mattscrattDo Gooder (Customer)
asked in Support & Services FAQs and Help
Position Code Error

Howdy, Receiving this error when trying to record time to a project.  Position code for XXXX(employee id) is not valid for this account date.  Completely stumped! New to IFS! Any ideas? Thanks 

631
J
Do Gooder (Customer)
M
Sidekick (Customer)
MWMJEHPESidekick (Customer)
asked in Support & Services FAQs and Help
IFS Cloud - Data Change Behavior: Automatic Updates vs. User Confirmation

Hi allSome data field values are updated automatically without any user interaction, while others require manual confirmation by the user.Why is this behavior different, and is it possible to globally configure this behavior across all fields, so that an interaction is always necessary?Thanks and br

330
M
Sidekick (Customer)
M
Do Gooder (Customer)
mark.appelhansDo Gooder (Customer)
asked in Support & Services FAQs and Help
How do I register my Development Team to use IFS Developer Studio and Developer Portal

We are a new customer of IFS Cloud ERP.  I have a developer team that I want to register for IFS Developer and IFS Cloud.  How do I register these users?  Customer ID: 6000090886  

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M
Do Gooder (Customer)
R
Do Gooder (Partner)
RacRungtMDo Gooder (Partner)
asked in Support & Services FAQs and Help
My customer is using IFS App 10, which support will end 27 Mar 2025.

If my customer is using IFS App10 and still happy with version and did not want to upgrade to Cloud.  After 27 Mar 2025,do customers need to pay extended support, if they don’t need any support from Global Support. Kindly make it clear, so I can deliver the right information to customer. Rungtip M.

5461
Dineshy7
Sidekick (Partner)
HEAHOSKINSA
Do Gooder (Customer)
HEAHOSKINSADo Gooder (Customer)
asked in Support & Services FAQs and Help
IAL Configuration save fails with "(ORA-00936: missing expression"

The following IAL query is accepted by the Developer, but I cannot schedule the update in the Configuration tool.  SELECT COMPANY,           CONTRACT,           INVOICE_ID,           ITEM_ID,           SERIES_ID,           INVOICE_NO,           DEL_IDENTITY,           DELIVERY_ADDRESS_ID,           VAT_CURR_AMOUNT,           NET_CURR_AMOUNT,           GROSS_CURR_AMOUNT,           ORDER_NO,           LINE_NO,           RELEASE_NO,           RMA_NO,           RMA_LINE_NO,           CATALOG_NO,           DESCRIPTION,           INVOICED_QTY,           SALE_UM,           INVENTORY_UM,           CALC_UOM_VOLUME,           SALE_UNIT_PRICE,           ACCOUNTING_PERIOD,           ACCOUNTING_YEAR,           COMP_CUST,           PART_PRODUCT_FAMILY,           OBJSTATE,           OBJSTATE_HEAD      FROM IFSAPP.olap_customer_invoice_itemWHERE COMPANY IN ('HH','TJC','CANCO','SS-WJD', 'SS-PD', 'SS-FEW', 'SS-INTSALES', 'SS-LI', 'SS-DV', 'SS-220', 'SS-EAH', 'SS-HOLDINGS', 'SS-NOL', 'SS-OAH', 'SS-USSALE

240
HEAHOSKINSA
Do Gooder (Customer)
Halstrøm
Do Gooder (Customer)
HalstrømDo Gooder (Customer)
asked in Support & Services FAQs and Help
Scroll up and down function

Hello all.Hey everyone, my former colleague who has left out company had a macro that allowed him to scroll up and down in the dropdown menu without having to click on each item. He said his former boss made a macro for him. Can anyone tell me where to change this?I know already you can hold down ctrl and then up/down arrow. I find it more convenient to use mousebuttons.   

280
Halstrøm
Do Gooder (Customer)
yohbrousse85
Do Gooder (Customer)
yohbrousse85Do Gooder (Customer)
asked in Support & Services FAQs and Help
(Since 24R1) Database task chain shedule Weekly options cause that the Chain is launched every minute

(Since 24R1) Database task chain shedule Weekly options cause that the Chain is launched every minuteWhen we use the Option “Weekly”, we have the issue that, at the Day/Time of the Schedule, the job is launched every minute .Here the setup  Here the result.  The solution is to use the SChedule Option “Custom” but Are we the only IFS client to have this issue ?

130
yohbrousse85
Do Gooder (Customer)
A
Do Gooder (Employee)
Aditya97Do Gooder (Employee)
asked in Support & Services FAQs and Help
Divert all email notifications into a single email in ifs cloud

In IFS cloud there are many email event actions. All email actions send an email notification to the end user's so is there any way to divert all the email notification to one single email instead of sending to end users. Can we set a default receiver mail id globally in one place or can we check the exact value?

180
A
Do Gooder (Employee)
J
Do Gooder (Customer)
jyoti.sah
asked in Support & Services FAQs and Help
Report Designer - Avoid printing blank page

I have a report in IFS Report Designer, and I want it to only display a table if there is data in it. Currently, if the table doesn't contain any data, the report still prints a blank space or page. How can I modify the report so that the table only appears when there is data to display? I tried playing around with page break functionality but that doesn’t seem to fix the issue.  I assume I have to set up condition but I do not exactly know how to figure out the correct expression to add there...any idea?   

775
K
Hero (Customer)
L
Do Gooder (Customer)
Lingesan86Do Gooder (Customer)
asked in Support & Services FAQs and Help
IFSAPP9 Access in Browsers

Dear team,  I have reconfigured IFS 9 UAT Platform, Due to IP Address changed. But I have created 2 to 3 IFS_HOME, also unable to access the IFS 9 URL in web access. What do I do to access the URL in Browser

160
L
Do Gooder (Customer)
Z
Sidekick (Customer)
zwallSidekick (Customer)
asked in Support & Services FAQs and Help
IFS Aurena "Site" filter not Working Properly

All of my options for the Site filter in the Customer Order Line Header says “False (Budget/planning Only)”. When I select one, all of the customer order lines disappear as in it doesn’t recognize any of the lines with the site- which is not true (see screen clippings below).The site option in other screens work correctly and in Aurena, so far, it just seems to be for the Customer Order Line. Any idea on whats causing this issue particularly for this screen?   Customer Order Lines without site selected in the header... 

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Z
Sidekick (Customer)

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