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Support & Services FAQs and Help

Q&A for Help with IFS Resources - CEC, LCS, ISC, ServiceNow, Academy, Scope Tool, etc.

  • 177 Topics
  • 328 Replies
176 Topics
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Do Gooder (Partner)
chstDo Gooder (Partner)
asked in Support & Services FAQs and Help
How to use IFS Middleware Server Admin Console in APP 9

Hii have question about app 9How to use IFS Middleware Server Admin Console in APP 9 ?how to setting ?What is it used for ? Thank you 

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M
Sidekick (Partner)
J
Do Gooder (Customer)
jyoti.sah
asked in Support & Services FAQs and Help
Report Designer visible condition: Shop Order

I was wondering what the correct syntax is for the “starts with” operator. In the technical documentation, I’ve only come across the operator shown in the screenshot below.Does IFS Report Designer support “starts with” and “doesn’t start with” operators?I need to add a visible condition to exclude any records where CHARACTERISTIC_DESC starts with "B36", so they don’t appear in the report.Here’s what I’ve tried so far, but none of these worked:contains(tns:CHARACTERISTIC_DESC, 'b-36')  starts-with(tns:CHARACTERISTIC_DESC, b36)  starts-with(CHARACTERISTIC_DESC, b36)   I would appreciate any tips.Operator Description and Logical-and or Logical-or not() Negation = Equality != Not equal < Less than <= Less than or equal > Greater than >= Greater than or equal  

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J
Do Gooder (Customer)
D
Sidekick (Employee)
darshanaSidekick (Employee)
posted in Support & Services FAQs and Help
Error: looks like "https://ifscloud.jfrog.io/artifactory/helm" is not a valid chart repository or cannot be reached

When I run the command .\main.ps1 -resource 'INGRESS', an issue occurs. I have verified the JFrog repository login, and it is working correctly.The password is also valid. Additionally, the connection to "https://ifscloud.jfrog.io/artifactory/helm/" is successful.Could you please provide a solution for this? I would appreciate your help.

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A
Do Gooder (Customer)
M
Do Gooder (Customer)
McCaugheyADo Gooder (Customer)
asked in Support & Services FAQs and Help
Updating Manager details in Contact User using Datamapper

I have successfully created a datamapper and channel in ETM 11.8 to try and update the user Contact Manager, however, although it appears successful when I run the import, but nothing is updated and all I get is ‘Record to Update’ value not found.The datamapper is like this, although I have tried various derivatives and still get the same result - can any one advise me what I am doing wrong? Thanks 

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S
Do Gooder (Employee)
AEVTFIS
Do Gooder (Customer)
AEVTFISDo Gooder (Customer)
asked in Support & Services FAQs and Help
SFTP IFS CLoud

Does IFS Cloud provide any SFTP as SAAS service?It does not make Sence to use external SFTP server when I am using IFS cloud services, I would be expecting that it should be an additional service that is running on IFS cloud infrastructure. Thank you

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AEVTFIS
Do Gooder (Customer)
R
Hero (Customer)
ronhuHero (Customer)
asked in Support & Services FAQs and Help
Academy Knowledge Check - Inventory Transaction Report Status

Hi,A question about Academy SCM Knowledge Check, what is the status of Inventory Transaction Report Status? I currenly only work on APP10, so I guess the IFS cloud changed the status.from the question selection, “Created”, “Printed”, “Processed”, “Cancel” are the options available. Thank you.

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Hero (Employee)
M
Sidekick (Customer)
MWMJEHPESidekick (Customer)
asked in Support & Services FAQs and Help
IFS-Cloud - Lobby Navigation per row (Calendar Week)

Hi allMy Lobby data source always provides the results for the current and the previous calendar week in the Lobby element.Now, when you click on a row in the Lobby element, the respective calendar week should be considered as the result.If you enter 'actual week' in the navigator filter, it doesn't work, because it always filters only the current week, but never the previous week.How can the navigator filter be set so that it always refers to the row of the selected calendar week? In IFS10, this could be done using 'to_char(field, 'iw').Thanks and br

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M
Sidekick (Customer)
C
Do Gooder (Customer)
charlesb06Do Gooder (Customer)
asked in Support & Services FAQs and Help
IFS Cloud installation on regular microk8s

Good day, I review technical installation document for installaiton of IFS Cloud and would like to know if it is possible to install IFS Cloud on other Kubernetes flavour than microk8s such as regular Kubernetes or Azure Kubernetes Servers (AKS). ? Best regards

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C
Do Gooder (Customer)
Z
Do Gooder (Customer)
ZhanHaoDo Gooder (Customer)
asked in Support & Services FAQs and Help
License Management in IFS Cloud

Hi all,In App9, we can see the full user limit in License Metrics. In my case is 170. How can we see this info in IFS Cloud? From License Metrics in Cloud, i can only see the “IFS users that consume a full license” instead of the total license we have.Thanks.Regards,Zhan Hao

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J
Do Gooder (Customer)
M
Do Gooder (Customer)
mattscrattDo Gooder (Customer)
asked in Support & Services FAQs and Help
Position Code Error

Howdy, Receiving this error when trying to record time to a project.  Position code for XXXX(employee id) is not valid for this account date.  Completely stumped! New to IFS! Any ideas? Thanks 

561
J
Do Gooder (Customer)
M
Sidekick (Customer)
MWMJEHPESidekick (Customer)
asked in Support & Services FAQs and Help
IFS Cloud - Data Change Behavior: Automatic Updates vs. User Confirmation

Hi allSome data field values are updated automatically without any user interaction, while others require manual confirmation by the user.Why is this behavior different, and is it possible to globally configure this behavior across all fields, so that an interaction is always necessary?Thanks and br

270
M
Sidekick (Customer)
M
Do Gooder (Customer)
mark.appelhansDo Gooder (Customer)
asked in Support & Services FAQs and Help
How do I register my Development Team to use IFS Developer Studio and Developer Portal

We are a new customer of IFS Cloud ERP.  I have a developer team that I want to register for IFS Developer and IFS Cloud.  How do I register these users?  Customer ID: 6000090886  

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M
Do Gooder (Customer)
R
Do Gooder (Partner)
RacRungtMDo Gooder (Partner)
asked in Support & Services FAQs and Help
My customer is using IFS App 10, which support will end 27 Mar 2025.

If my customer is using IFS App10 and still happy with version and did not want to upgrade to Cloud.  After 27 Mar 2025,do customers need to pay extended support, if they don’t need any support from Global Support. Kindly make it clear, so I can deliver the right information to customer. Rungtip M.

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Dineshy7
Sidekick (Partner)
HEAHOSKINSA
Do Gooder (Customer)
HEAHOSKINSADo Gooder (Customer)
asked in Support & Services FAQs and Help
IAL Configuration save fails with "(ORA-00936: missing expression"

The following IAL query is accepted by the Developer, but I cannot schedule the update in the Configuration tool.  SELECT COMPANY,           CONTRACT,           INVOICE_ID,           ITEM_ID,           SERIES_ID,           INVOICE_NO,           DEL_IDENTITY,           DELIVERY_ADDRESS_ID,           VAT_CURR_AMOUNT,           NET_CURR_AMOUNT,           GROSS_CURR_AMOUNT,           ORDER_NO,           LINE_NO,           RELEASE_NO,           RMA_NO,           RMA_LINE_NO,           CATALOG_NO,           DESCRIPTION,           INVOICED_QTY,           SALE_UM,           INVENTORY_UM,           CALC_UOM_VOLUME,           SALE_UNIT_PRICE,           ACCOUNTING_PERIOD,           ACCOUNTING_YEAR,           COMP_CUST,           PART_PRODUCT_FAMILY,           OBJSTATE,           OBJSTATE_HEAD      FROM IFSAPP.olap_customer_invoice_itemWHERE COMPANY IN ('HH','TJC','CANCO','SS-WJD', 'SS-PD', 'SS-FEW', 'SS-INTSALES', 'SS-LI', 'SS-DV', 'SS-220', 'SS-EAH', 'SS-HOLDINGS', 'SS-NOL', 'SS-OAH', 'SS-USSALE

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HEAHOSKINSA
Do Gooder (Customer)
Halstrøm
Do Gooder (Customer)
HalstrømDo Gooder (Customer)
asked in Support & Services FAQs and Help
Scroll up and down function

Hello all.Hey everyone, my former colleague who has left out company had a macro that allowed him to scroll up and down in the dropdown menu without having to click on each item. He said his former boss made a macro for him. Can anyone tell me where to change this?I know already you can hold down ctrl and then up/down arrow. I find it more convenient to use mousebuttons.   

270
Halstrøm
Do Gooder (Customer)
yohbrousse85
Do Gooder (Customer)
yohbrousse85Do Gooder (Customer)
asked in Support & Services FAQs and Help
(Since 24R1) Database task chain shedule Weekly options cause that the Chain is launched every minute

(Since 24R1) Database task chain shedule Weekly options cause that the Chain is launched every minuteWhen we use the Option “Weekly”, we have the issue that, at the Day/Time of the Schedule, the job is launched every minute .Here the setup  Here the result.  The solution is to use the SChedule Option “Custom” but Are we the only IFS client to have this issue ?

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yohbrousse85
Do Gooder (Customer)
A
Do Gooder (Employee)
Aditya97Do Gooder (Employee)
asked in Support & Services FAQs and Help
Divert all email notifications into a single email in ifs cloud

In IFS cloud there are many email event actions. All email actions send an email notification to the end user's so is there any way to divert all the email notification to one single email instead of sending to end users. Can we set a default receiver mail id globally in one place or can we check the exact value?

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A
Do Gooder (Employee)
J
Do Gooder (Customer)
jyoti.sah
asked in Support & Services FAQs and Help
Report Designer - Avoid printing blank page

I have a report in IFS Report Designer, and I want it to only display a table if there is data in it. Currently, if the table doesn't contain any data, the report still prints a blank space or page. How can I modify the report so that the table only appears when there is data to display? I tried playing around with page break functionality but that doesn’t seem to fix the issue.  I assume I have to set up condition but I do not exactly know how to figure out the correct expression to add there...any idea?   

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K
Hero (Customer)
L
Do Gooder (Customer)
Lingesan86Do Gooder (Customer)
asked in Support & Services FAQs and Help
IFSAPP9 Access in Browsers

Dear team,  I have reconfigured IFS 9 UAT Platform, Due to IP Address changed. But I have created 2 to 3 IFS_HOME, also unable to access the IFS 9 URL in web access. What do I do to access the URL in Browser

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L
Do Gooder (Customer)
Z
Sidekick (Customer)
zwallSidekick (Customer)
asked in Support & Services FAQs and Help
IFS Aurena "Site" filter not Working Properly

All of my options for the Site filter in the Customer Order Line Header says “False (Budget/planning Only)”. When I select one, all of the customer order lines disappear as in it doesn’t recognize any of the lines with the site- which is not true (see screen clippings below).The site option in other screens work correctly and in Aurena, so far, it just seems to be for the Customer Order Line. Any idea on whats causing this issue particularly for this screen?   Customer Order Lines without site selected in the header... 

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Z
Sidekick (Customer)
Z
Sidekick (Customer)
zwallSidekick (Customer)
asked in Support & Services FAQs and Help
Background Job Warning Machine Downtime Clocking

I am running into a background job warning that is halting machine downtime information (pulled from an outside source) from showing up in Shop Floor Clocking.The warning message, although points me in the right direction, seems incomplete. It doesn't stop the information from being retrieved into IFS, but it does not appear within the clocking screen which plays a part in overhead transactions and such. Any advice?The log we have withing IFS from the 3rd party tool shows the machine timestamps but when the column “Downtime Recorded” is unchecked, this means it did not transfer to Shop Floor Clocking.  

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Z
Sidekick (Customer)
G
Do Gooder (Customer)
GarretOberDo Gooder (Customer)
asked in Support & Services FAQs and Help
IFS Business Reporter Azure AD SSO Not Rendering Properly, Continuously Loads

Hi all, I am newer to IFS Cloud. We are upgrading from Apps9 to 23R2 this Summer (fun!).  Basically, Azure AD SSO works fine in the Microsoft Edge browser but fails to work specifically in IFS Business Reporter on my machine. I have had 4 other Users try it with no success.  We had our IT Admin try it and it works for him, but it doesn’t work for anyone else.  Here is what I tried:  Validated Azure AD SSO Configuration: Confirmed the Azure AD login works in the Edge Confirmed that another user successfully logs into IFS Business Reporter with Azure AD SSO. Out IT Admin had a success on his account/device Myself & 3 others had no success  Cleared Local Cache and Credentials & Reinstalled:  Removed cached credentials from Windows Credential Manager. Deleted all IFS-related files under AppData\Roaming and AppData\Local. Completely uninstalled and reinstalled the IFS Business Reporter application + VS 2010 Ensured Environment Compatibility per Techni

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G
Do Gooder (Customer)
S
Do Gooder (Partner)
Supipi AnuththaraDo Gooder (Partner)
asked in Support & Services FAQs and Help
BPA Workflow - Set defaults values in sub Contract revision and Items

I’m trying to set defaults values to SubContract Revision and items → Items section via a BPA workflow.  Tried adding values for different fields but none of it worked. Above is the one I tried to add a default value for ItemName field.The projection Action I used is this, Any idea why this is not working as expected?Version is 23R1.

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S
Do Gooder (Partner)
NasirHussain
Do Gooder (Customer)
NasirHussainDo Gooder (Customer)
asked in Support & Services FAQs and Help
IFSCRWebsetup.msi not installing on windows 11? Error Installer was interrupted.

IFSCRWebsetup.msi not installing on windows 11, try different computers same error then I installed all windows features of .Net Framework & Internet Information services. Then its installed but now when in IFS I try to print quotation it give below error“Looks up a Localized string similar to cannot load the Crystal report. Please check if Crystal Reports runtime version 2011 is properly installed.If you previous version of Crystal Reports Runtime installed, Please upgrade to crystal Reports Runtime version 2011.Contact you System Administrator for the further assistance.”In windows event viewer it show product version 13.20.0002, Please help how to come over this errors?and is there technical guide who can guide on which windows feature the IFSCRwebsetup.msi depends on before installation? Regards

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NasirHussain
Do Gooder (Customer)
E
Do Gooder (Employee)
enchbrDo Gooder (Employee)
asked in Support & Services FAQs and Help
clickonce

good morning, can you tell me why clickonce files are disappearing for no apparent reason?i'm using app9 on windows 10

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E
Do Gooder (Employee)

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