Support & Services FAQs and Help

Q&A for Help with IFS Resources - CEC, LCS, ISC, ServiceNow, Academy, Scope Tool, etc.

  • 118 Topics
  • 234 Replies

118 Topics

R
Do Gooder (Partner)
ravinduDo Gooder (Partner)
asked in Support & Services FAQs and Help

Does windows server 2022 support IFS APP10 UPD17?

The IFS documentation indicates that Server 2019 is the only updated version(Link). Any follow-up mentions for Windows Server 2022 since then? If such a possibility exists, is it mentioned in an acceptable recommended source?

2
B
Do Gooder (Customer)
7 days ago
F
Do Gooder (Customer)
ftharyDo Gooder (Customer)
asked in Support & Services FAQs and Help

I try tu use a crystal reports file (rpt) in quick report but got the error "There was an error retrieving the report"

Hello to all,I just start to test quick reports and try to use crystal reports as quick report. I got already a rpt file which is working well in IFS but when I upload it in quick report and try to see the report I get thisthe release we use is IFS 23R2 cloud version…Thank you in advance.frédéric

6
F
Do Gooder (Customer)
13 days ago
J
Do Gooder (Employee)
Jonathan_WosterDo Gooder (Employee)
posted in Support & Services FAQs and Help

This is a test of hash tags, please ignore

#hashtag test

0
J
Do Gooder (Employee)
17 days ago
N
Sidekick (Partner)
NecMayuIkSidekick (Partner)
asked in Support & Services FAQs and Help

How to control the visibility of item headers in the Report Designer.

The red box is the item table.The blue box is the item header.A table block has been included in the item header.(yellow)I want the blue header to appear on every page when I break a page, and the yellow header to appear only when the content changes.I would like to know if there is any way to control this.

1
N
Sidekick (Partner)
29 days ago
J
Sidekick (Customer)
jdohertySidekick (Customer)
asked in Support & Services FAQs and Help

IFS Academy payment method

Hi,In the IFS Academy portal, when I pay for a course Under “Payment” it has the option to enter a purchase order no.Can two users enter the same PO number for courses that are purchased?Me and a colleague are taking courses but we have different logins to the portal.Thanks 

0
J
Sidekick (Customer)
1 month ago
A
Do Gooder (Customer)
anthony_wbDo Gooder (Customer)
asked in Support & Services FAQs and Help

What can/cannot be requested via a Service Request on the IFS Service Centre

Is there any guidance on the types of requests that can & cannot be made via the IFS Service Centre? We have raised many ‘advice & guidance’ cases as Service Requests and we receive inconsistent responses to them. Sometimes the case owner is very helpful & other times we are told that a Consulting Request is required.Incidents & Consulting Requests are generally bit easier to define (i.e. it was working previously & now isn’t or seeking expertise to advise on new functionality/capabilities) but there seems to be a bit of a grey area between the around what is/isn’t covered by a Service Request. Some guidance on the limits of support would be useful.

0
A
Do Gooder (Customer)
1 month ago
R
Do Gooder (Customer)
rohsinDo Gooder (Customer)
posted in Support & Services FAQs and Help

System Exception Error

System Exception Error - -2146697208

0
R
Do Gooder (Customer)
1 month ago
E
Do Gooder (Partner)
ERSADo Gooder (Partner)
asked in Support & Services FAQs and Help

About Retirement at IFSCloud

 IFSCloud's support policy states that it will be retired after two years from release.What support will I not receive after retirement?Will I lose all the support listed in Scope of Support Models? For example,/Acceptance of Cases for new Errors/Right to existing Fixes and Improvements from the Standard Support Period  The Support Period for Releases of IFS Application Software products with a Continuous Support model is set out in Continuous Support Model above. Releases of such products are considered to be retired when the Support Period for the Release ends. 

2
E
Do Gooder (Partner)
1 month ago
ZIGESAMM
Do Gooder (Customer)
ZIGESAMMDo Gooder (Customer)
asked in Support & Services FAQs and Help

Lobby Element as attachment on Aurena page

Is it possible to show a lobby element on a aurena page similar to the IEE function? Here is the a picture from the element designer documentation. It shows on the bottom the activated Lobby area, which can be fade in or fade out. Is a similar function used in the Aurena page area next to attachments?  

0
ZIGESAMM
Do Gooder (Customer)
1 month ago
Z
Do Gooder (Customer)
ZerodeDo Gooder (Customer)
asked in Support & Services FAQs and Help

Environment name into an external url

Hello everyone,I would like to insert into an external url the environment name where the user click on the link from the lobbies but i need it to be dynamic.Is it possible ? I tried to use datasource but it look like I can’t use the result of the datasource to put it into my url. I’m on IFS Cloud (version 22R2).

0
Z
Do Gooder (Customer)
1 month ago
A
Do Gooder (Partner)
Anurag RamanDo Gooder (Partner)
asked in Support & Services FAQs and Help

Error(timeout) in exporting quick report to excel on cloud

Getting below error while exporting quick report in excel. Url (parameters included) = https://XXXXXXXXX/main/ifsapplications/web/quickreport/945235;path=0.1656053651.1494445447.169839528.1742020729.eyJmIjoiL1JlcG9ydCIsImciOiI5NDUyMzUiLCJpIjp7fSwiYSI6InZpcnR1YWwtMSIsImIiOiIxNzQyMDIwNzI5IiwiZSI6IlF1aWNrIFJlcG9ydDogUmV2ZW51ZSBEZXRhaWxzIGJ5IFNpdGUgYW5kIERhdGUgU2NoZWR1bGUiLCJkIjp0cnVlLCJjIjpmYWxzZX0%3D Error stack:Http failure response for https://XXXXXXXXX/main/ifsapplications/extensions/exportxlsx/v1/cache?id=c042bf59-be38-4978-b994-8975d1a595c8: 504 OK  General:Date = 2024-06-03T09:49:34.312ZClient version = 22.2.9.20230609151619.0Browser name = ChromeUser agent = Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36 Edg/125.0.0.0

3
A
Do Gooder (Partner)
1 month ago
S
Do Gooder (Employee)
SASIUSDo Gooder (Employee)
asked in Support & Services FAQs and Help

Oracle 11.2.0.4 OS Windows 2012-R2 CPU Spikes

IFSAPP8 SP1 (JBOSS) The database and Application Server were moved to the new OS from the legacy OS (windows 2008).Database. Oracle 11.2.0.4 OS Windows 2012-R2 CPU SpikesJBOSS: Windows 2012After the OS change, the CPU will randomly spike to 100%, which causes the users to lose their session. The Users can log in after the DB server and the Application Server is restarted. Kindly share a solution if you have experienced this type of issue.

0
S
Do Gooder (Employee)
1 month ago
C
Do Gooder (Customer)
cokaslan12Do Gooder (Customer)
asked in Support & Services FAQs and Help

Excel Output Error when using WildCard in Quick Report

Hello IFS Community,In my company we are using IFS 9.0.20.0 version. When we made quick report and tried this report we are getting an issue. When we use WildCard in PL/SQL query, we get this problem when we click the export to excel button from quick report. PL/SQL query is “SELECT order_no,       customer_no  FROM customer_order WHERE customer_no = '&[M----]CNO'”And this problem exists in the image Do you have a solution for this issue?  Thank you, Muzaffer 

0
C
Do Gooder (Customer)
1 month ago
C
Do Gooder (Customer)
chiragk1Do Gooder (Customer)
asked in Support & Services FAQs and Help

Send IFS data to celonis/third party platform

Hello, We have requirement for sending data from IFS platform to Celonis. Is there any to send data based on scheduled time or event trigger from app. I explored IFS Connector Sender but when MyConnectSender.nativeSend method will be executed. I also explored Outbound Integrations from IFS using REST Sender but it works for new events only what about existing older data. Could you please help us for best and effective way for sending data. Thanks in advance. Regards,Chirag Kathiriya

0
C
Do Gooder (Customer)
2 months ago
S
Do Gooder (Partner)
Supipi AnuththaraDo Gooder (Partner)
asked in Support & Services FAQs and Help

BPA Workflow - Set defaults values in sub Contract revision and Items

I’m trying to set defaults values to SubContract Revision and items → Items section via a BPA workflow.  Tried adding values for different fields but none of it worked. Above is the one I tried to add a default value for ItemName field.The projection Action I used is this, Any idea why this is not working as expected?Version is 23R1.

0
S
Do Gooder (Partner)
2 months ago
D
Do Gooder (Customer)
D_Ford
asked in Support & Services FAQs and Help

Customer Schedule Function

Hi All Looking for some help in Customer Schedules. Firstly, can someone explain the difference between ‘Call-off’ & ‘Plan’ ? and does any ‘Call-off’ schedules overwrite the ‘Plan’ schedules? Second, I have followed the Customer Schedule Guide, created/checked active the below.. Sales Part Cross Reference Inventory Part/Sales Part Reconciler/Approver Schedule Line Type Created Customer Order Header – only Customer Agreement Schedule with the set Tolerance Customer Agreement Schedule Part Customer Schedule with Call-off , now approved and released Customer Schedule with Plan When I try to release the Plan Schedule, I am getting an error to say the “Agreement is not Valid for Release”. Agreement is linked to an active Customer Agreement Schedule. Does anyone have an idea why?Is there any other procedures out there to explain this new function for me, or any information you may be able to share with me if this issue has been seen before?  Many Thanks

0
D
Do Gooder (Customer)
2 months ago
D
Do Gooder (Partner)
daniel.sokolowskiDo Gooder (Partner)
asked in Support & Services FAQs and Help

Expired password to support.ifs.com

Hi, when I’m trying to login to support.ifs.com - I get info that my password has expired. How can I restore my access? 

10
D
Sidekick (Customer)
2 months ago
S
Do Gooder (Employee)
SASIUSDo Gooder (Employee)
asked in Support & Services FAQs and Help

Microsoft Fabric connection to IFS

Looking for help configuring Microsoft Fabric with IFS Application. we need some assistance with getting MS Fabric and IFS API's Authenticated so data exchanges can happen.   

0
S
Do Gooder (Employee)
3 months ago
zuhaib
Sidekick (Customer)
zuhaibSidekick (Customer)
asked in Support & Services FAQs and Help

HOW TO MAINTAINED HISTORY OF END USER- ABSENCE

Hi All,I want to maintain history of every users in absence management. which user is confirm the absence ? Which user approve and which user authorize the absence ?.  Thanks & Regards,ZuhaibIFS Consultanthttps://www.linkedin.com/feed/ 

0
zuhaib
Sidekick (Customer)
3 months ago
R
Do Gooder (Customer)
Romain_SNPDo Gooder (Customer)
asked in Support & Services FAQs and Help

Page designer : Setup a filter to a default value

Hello, I want to know in ifs page designer how can I setup a field to a specific value per default.Let’s say I want in a “production” context to set the Selection field to “All” by default for every user.Best regards 

0
R
Do Gooder (Customer)
3 months ago
I
Do Gooder (Partner)
InfJirinKDo Gooder (Partner)
asked in Support & Services FAQs and Help

IFS Cloud - Industry Lobby KPIs

Hello,  in the past, the "KPI lobby" in IFS Cloud was discussed here - the last information I found is that it involves a manual calculation, not automated, using BPA.In the system, there is the option to connect "workflow information," meaning the BPA process key is available, but how does one work with it?Could I please get screenshots of how to set up an automatic calculation of values under an element?Or some scenario how to create easy element with automatic calculation?How use workflow information in Measurement Configuration? Thank you for your information and advice.Jirina 

0
I
Do Gooder (Partner)
3 months ago
S
Do Gooder (Customer)
shruthiDo Gooder (Customer)
asked in Support & Services FAQs and Help

password reset

Can anyone help me reset the password of IFS portal, password has been expired.It is quite urgentThe attached error pops up when i submit my username.  

0
S
Do Gooder (Customer)
3 months ago
N
Sidekick (Partner)
NECIWAKURASidekick (Partner)
asked in Support & Services FAQs and Help

Please tell me about "Feature Deprecation and Removal" described in IFS Unified Support Policy

The “IFS Unified Support Policy” (formerly IFS Global Support Policy) updated on April 8 states the following. The above states that future plans to remove deprecated features will be provided at “IFS Community”.Please let us know on which page this is provided. For example, I found the following in the release notes for 24R1, can you tell me where this is provided in the IFS Community?Best Regards,

0
N
Sidekick (Partner)
3 months ago
R
Do Gooder (Customer)
Romain_SNPDo Gooder (Customer)
asked in Support & Services FAQs and Help

Developper Studio installation frozen

Hello everyone, I downloaded developer studio 23.2 from ifs developer portal : IFS Developer PortalI end up with this file : SetupDeveloperStudio_23.2-64bit.exeI execute the file, it’s configuring the application (short loading screen). On the next step, it froze. There is 4 options at the bottom of the screen of the application, but no text appearing and the commands are not working. I waited for very long, nothing happened. Had to quit from task manager. Then I deleted the folder .developerstudioparent-installer, redownloaded the same version : still freezing. Any help would be appreciated : My windows is in 64 bits with this parameters :Version 22H2, Build 22621.2428, Professionnal versionRegards

6
R
Do Gooder (Customer)
3 months ago
M
Do Gooder (Customer)
MickCDo Gooder (Customer)
asked in Support & Services FAQs and Help

MiddleWare Server Deployments Apps 10

I currently have a number of deployments in a state of admin. when i restart they stay in the state of admin. i have tried to research what the state ‘Admin’ means but cannot find an answer. Can anyone tell me what the state ‘Admin’ means and how to change to active

0
M
Do Gooder (Customer)
3 months ago

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