IFS Solutions

Hi Team, The customer experiences a lot of trouble with the Aurena Agent stop working for users. In May we had 92 users affectedIn June we had 64 users affectedIn july we had 19 users affectedIn august we had 42 users affected. This is an ongoing problem, and it can only be solved by re-installing the Aurena Agent. That is not a sustainable solution for the customer.Also, they have tried troubleshooting the Aurena Agent according to the article: KB0082974 with both methods with no results. and don´t get any answer from aurena agent in neither way.   Product Version: 23.2.14 Business Impact: The Aurena agent stops working and the users need to reinstall the Aurena agent. We have considered not using the Aurena Agent but seen to our business needs that is not an option.

Hi, I am looking in 25R1 and I do not see the ability to print off the details of a Request - Work Task. Am I missing anything or is that functionality not there? Thanks,George.

Hi,I have a problem; I am on APPS10 and in a custom event I need to get the Employee’s supervisor email address. I used the function posted below and it works OK but it doesn’t when the status of the Employee is PRELIMINARY, only when it is LIVE. Does anyone know a workaround?Thanks 

Hello everyone,We have implemented a unified interface, CreateUpdateTask, which supports both insert and update operations. In certain scenarios, external systems may still retain old FSM Task IDs. When a task has already been archived, these systems might attempt to perform an update by submitting an XML request containing the archived task_id. The current behavior results in the creation of a new task record with the same task_id. This is undesirable, as the referenced task_id is no longer present in the active (live) schema. The expected behavior in this case is to reject the request and raise an error. Is it possible to enforce this validation strictly through configuration, rather than implementing custom logic? Except for that, the newly created task will not be archived since there is another task with the same keys in the archive tables.

Hello All, I’ve been trying to add some additional languages in a customer environment.I have added them from the BuildPlace: Pull Request was created automatically. I approved the merge to master and run sanity check + created delivery. Delivery was deployed to CFG, but I still don’t see the translations. In Used Languages only EN appears to have translations. Is there some step that I missed? Do I also need to download the language files and commit them in GIT in some folder?I was hoping this is done automatically when the delivery is applied. 

In Cloud 25R1, if I select a future period in Service Contract Invoice Plan Lines page and raise an invoice - the expectation is that the system raises only one invoice (CO) for the selected row. But instead, it raises invoice (CO) for ALL the previous, non-invoiced periods. See below:  As another scenario, if I select TWO records and generate the invoice - then it will ONLY raise an invoice (CO) for the selected two records and none for the previous periods. Struggling to understand this behaviour. TIA

Hello Community,We have a weird formatting in Demand Forecast that forces users to have black text in dark theme. As you can imagine, this leads to some extremely difficult to read information on this screen (and this screen only). Appearance designer doesn't seem to be able to change the text color here...do we have any options besides just forcing users to use light theme?  

Hi,There is a requirement from one of our customers: when they create a shipment order to ship items from a remote storage warehouse to the nearest destination of vessels in transit, they should be able to specify the delivery address directly on the shipment order. The receiver will remain the site, as it is not feasible to create remote warehouses for all these locations. This is because the locations are highly dynamic, and vessels are docked only for short periods during their voyage.Therefore, it would be very helpful to have a delivery address field on the shipment order, with the same address cascading to the shipments.I understand that this can be managed through configurations, but I would like to know if other customers have raised a similar request and whether this has already been considered in the IFS future roadmap.

Hello,  Is there any way to add more information to the my work calendar view for MWO users? It is very limited, our users prefer this view, however it displays very limited information. 

Hi all, With Crystal Reports being deprecated, was weighing the alternatives available for regular users to create business reporting. Anyone who has used both Power BI and Business Reporter, what are your thoughts? How do they compare against the visuals, limitations, configurability, integaration with IFS, access etc.I know Power BI will need premium licensing and will have to host the reports on a workspace for them to work.

Apps 10 update 12:I am trying to load some new Inventory Locations.  The migration job is pretty straight forward, see below.When I try and execute, the first row is successful but second and subsequent rows fail.  The error is:Insert into WAREHOUSE_BAY_BIN_TAB failed - ORA-20112: WarehouseBayBin.FND_RECORD_EXIST: The Warehouse Bay Bin already exists. (Error caused by line: 3)It appears that there is a LOCATION_SEQUENCE which retrieves from a sequence (if the field is empty in the attribute string).  Looking at the output of the failures, it is trying to use the same LOCATION_SEQUENCE value for each record.  Anybody have any ideas or have been successful in data migrating inventory locations?Thanks in advance,Dom

Hi Friends, I am facing below issue while processing the customer invoice with errors.Kindly help.Using IFS - 8 version Regards,Nag

Hey all,We have successfully been using an external file template to import Manual Supplier Invoices (with authorized postings) for over a year. But for the first time we are needing to create an invoice that uses EUR instead of USD, and so obviously employs a currency conversion rate that is not 1.0000.I am able to make the invoice create with EUR as the currency, but I was still forcing a conversion rate of 1.0000. So, the invoice is created, but is obviously incorrect and has to be canceled and completely re-created.My next try was to leave currency rate null (blank in the text file), thinking IFS would go get the rate the same way it would when entering an invoice in IEE. This resulted in a file load error: Net Amount does not match Net Amount in Accounting Currency for Item No 1. I cannot get much detail on just what exactly IFS is trying to do or what is wrong. And I do not know what values to convert so that IFS thinks things balance, because it seems to do that automatically wh

Subject: CVE-2021-44228 Still Present in IFS Remote Cloud 24R2 FilesHello,We are currently deploying IFS Remote Cloud 24R2, and we have identified that some files available on lifecycle.ifs.com still contain the Log4j vulnerability CVE-2021-44228.Since Oracle is distributed by IFS as an OEM, we do not have direct access to Oracle's patching services, which limits our ability to apply standard Oracle CPU patches.We would appreciate your guidance on the following points:What remediation options are available for environments where direct Oracle patching is not possible? Is it safe to manually remove the vulnerable components, such as JndiLookup.class, from the affected .jar files? Has anyone else encountered this issue during deployment of 24R2, and how was it resolved? Are there updated packages or scripts available from IFS to mitigate this vulnerability?We are particularly interested in best practices for removing or neutralizing the vulnerable files without impacting system stability

I have a configuration formula that takes input from Characteristics to derive a number.  However some of the characteristics are removed based on sales rules, then then causes those to have a value of NULL - this then makes the formula error. Here is the example of what we face when the formula runs: I’ve glanced through the Function, but I didn’t see a IsNULL and I can’t find a definition for the Function list. 

Community,would like to borrow your mind, how we could enable/disable the window menu, how we could control this in permission set? Thank you. 

Hello,We are thinking about some changes inside our daily routines with the refill of our production areas.We are working with 25kg bags(between 500 and 1000kg /pallet) and have not so much space inside our production area to handle 10 pallets there.Now we have build up each item into single handling units and would like to create a automatically process if the qty inside the prod area is lower than 50kg , please refill with a transport task from stock warehouse.Is here somewhere how can help to fix this process, to make the handling easier for all employer inside production and internal logistics? 

I am performing some trialing in our test environment and want to simulate work completed over a period of time. Is it possible to manually change the date and time to be able to perform this trialing all at once? 

Hi Experts,We have  configured an OCI punchout url as per ifs guide lines. If we click on the webshop button 401 error throws(in network console). System does not even open a new tab and give error, instead as soon as web shop command executes, the webpage(procurement portal page) refresh and then remain as it is.However, if I do the same setup in another environment and execute web shop command everything works perfectly. Earlier I suspected that the issue is with the url provided by the vendor, but it is not the case.Only difference in these two environments are the versions.The one throws error is 24R1UP5The one not throw any errors is 24R1UP4Basically latest version is the one causing the issue.Anyone came across same issue ? any input. Or can someone in ifs confirm if there is a known bug as such ?Thank you,Roshan

Hi All,I would like to add a watermark to a Report Designer layout conditionally. Either via Report Rules or some option provided in Report Designer.Looks like this is currently NOT possible in 24R2.Any idea if this feature will be available in the near future? We need a way to handle watermarks in a flexible manner.

Hello, We are using Apps 8, and would like to know if anyone has implemented a solution whereby an email can be sent to a central email address and for IFS to then pick this up and automatically create a call center case.  Any suggestions would be appreciated. Regards Shaun

Hi,In the documentation, IFS states:“Tags with serial information can be automatically created on items. This happens if the serials have been reserved on items, and once the purchase order or shop order is fully processed and the serials are received into inventory. Tags with serial information will be created as serial objects, once copied to Equipment.”However, I am really struggling with this. My part is serial-tracked. I have: created a material plan with supply from a shop order, reserved a serial number, created and received the shop order, and shipped the item line. But when I use Copy to Equipment, nothing happens and the tags remain blank.When I try to assign a tag (without a serial number), the system shows the following error (see picture).The item is already shipped, and the item in the project deliverables is marked as completed.Can someone please help me with this?

 Dear Folks,A PO that was manually Closed by a user after Receiving the partial qty..Can we revert it ,so that we can Receive the remaining qty ? RegardsSBM

Hi, Is there a way that we can set the record selector to collapsed when Aurena page load? 

Hi,We have just upgraded our environment from 23R2 to 25R1 and when we print, we cannot see our local printers anymore. We only see our logical printers.All looks ok on the Aurena agent side, anybody has experienced this problem too ? Thanks and Regards,Anne-Sophie