assyst Integrations

akudamaDo Gooder (Partner)

ETM - Variable in datamapper to distinguish between incident and request event IDs

Hi everyone, I have a channel with different datamappers, the main goal of the channel is to monitor a mail address and when a mail arrives it creates a new event or an action on an existing event, based on the content of the mail’s subject. The firs mapper if to set the variables, the second to create an event, the third to create an action and the last two manage the attachments for these situations. Recently the incident IDs and the request IDs are coming closer, and now I have some trouble with one of my datamappers.This particular datamapper is activate when an event id already exists and try to insert a new action in the event itself. However, if it tries to write a new action on an incident and there is a request with the same id, the import failed with the following error: Trying to debug a random import, i get this situation in my event fieldBasically, it finds two events with the same numbers (but registered with different CSGs), although one is a request with the prefix R a

192

22 hours ago

Richard EllingsenSidekick (Customer)

asked in assyst Integrations

How to design ETM channel & datamapper when pagination is necessary

I’m having some issues in regards as to how to approach handling pagination when creating a channel and accompanying datamappers.The issue I’m trying to solve is trying to set up a channel that queries a MDM device portal and is to act as a sort of CMDB gateway for our phones. However, the MDM portal (Workspace ONE UEM API) pagination is hard set to a max value of 500, and I need to check for updates on a total of ~ 12000 devices. The version of the API I‘m currently integrating with only has GET requests available, and using the regular HTTPS channel and datamapper I’m unsure of how to iterate through the pages of the response. The endpoint URL is https://….net/API/mdm/devices/searchThe page number is returned in the last section of the JSON response:…"page": 1,"page_size":500,"total": 10}However, I’m usure of how to use this part of the response to get the next page when using a HTTPS channel. To get the phones created as items I’ve performed a manual workaround by updating the cha

221

2 days ago

daneshoDo Gooder (Customer)

asked in assyst Integrations

Send attachment attached in a ticket

There is a requirement from the business to email all attached document on a ticket through outbound email notification. Is there a way to achieve this using a custom action scripts.

182

14 days ago

Richard EllingsenSidekick (Customer)

asked in assyst Integrations

Create item releations with ETM

I’m trying to create an “Item Relation”-channel to help our engineers create relationship between existing items in the Assyst CMDB. Doing so I’ve created a web import channel that accepts CSV files, but during test runs I’m having some issues during imports when creating new item relationships. I’ve been unable to set the correct “side” of the relationship to the Main Item as attempted to specify in the “Item Relation”-datamapper. I’m working with a single Item Relation datamapper.After selecting the main and related item using variable assyst search I’ve tried using “Relation Type”, and lookup by ID, followed by an Related Detail” selecting the wanted detailId for the main item.However doing it this way I’ve been unable to correctly select which mainDetailId is set to the “Main item” during an import.The item selected as “Main item“ in the datamapper seems to always get the lowest ID detailID when created during import, regardless of what is selected in “Related Detail”. Is there s

252

16 days ago

Richard EllingsenSidekick (Customer)

asked in assyst Integrations

Error when saving path on assystETM Message Format JSON

Are there any special considerations or configuration that must be performed to allow for the usage of longer paths when saving a Message Format as JSON?I seem to be unable to save a new Message format with Base Message Format as JSON and Path as anything more than 3 characters. Attempts at longer paths such as /devices causes an error: ErrorPath (JsonExpression) exceeds the configured maximum length of 3The Assyst Wiki (assystETM Message Formats:JSON) does not mention any limitations in Path, nor mention how to configure the maximum length.

314

18 days ago

gravel-jDo Gooder (Customer)

asked in assyst Integrations

Action Processor

Can we get help on some functionality of action processor. We would like to get the Task Description appended to Custom Field (“Field1”) in the Service Request when the Action “Commit” is apply.

2593

1 month ago

richardwestDo Gooder (Customer)

asked in assyst Integrations

ETM - variable assyst search - expiry date field

Hi all,In ETM I have a variable assyst search that I want to do the following:Product short code = “ABC” Discontinued = false Expiry date = 2024-11-12 (aka 60 days in the future)When I setup the assyst search everything expect the expriy date search is coming back correctly. The expiry date is being interpreted like this:expiry date >= 2024-11-12Is this normal behaviour? How do I make it so it only returns when the expiry date = 2024-11-12?

374

1 month ago

daneshoDo Gooder (Customer)

asked in assyst Integrations

assyst integration using SOAP

We have a use case to integrate assyst with SAP GRC using Soap. Is it possible leveraging ETM to achieve it. Has anyone done this.

472

1 month ago

AmoSohiDo Gooder (Customer)

asked in assyst Integrations

Create a new ticket in Assyst from Power Automate flows

Hello, I have created a Power Automate flow and currently I can send an email to the servicedesk which will create a ticket in Assyst but then they need to manually assign the ticket to our queue. I would like to know if anyone has used Power Automate to create a ticket in Assyst and also assign it to a specific queue. If you have experience, I would greatly appreciate exactly what is required to achieve the above. Regards,Amo Sohi

1096

2 months ago

Richard EllingsenSidekick (Customer)

asked in assyst Integrations

assystREST Authentication examples

The Assyst Wiki is a lacking on the details on how to authenticate against the API, and is at times providing seemingly contradicting information when reading different articles. This paired with no examples of how to authenticate depending on the installed authentication mechanisms cause a lot of confusion. Are there examples of how to authenticate against the assystREST API depending on the different Server Security Mappings selected for assystREST? How does one go about to use bearer tokens when authenticating a postman query, a 3rd party software, or an external script?To illustrate what I’m looking for: As an example using Kerberos, this would work when a PowerShell script is ran, and the script contains a dedicated service user’s username and password. PowerShell script example: $url ="https://<server>:<port>/assystREST/v2/raml" $cred = (New-Object system.management.automation.pscredential("%username%", (ConvertTo-SecureString '%password%' -AsPlainText -Force)))

610

2 months ago

J92BELLDo Gooder (Customer)

asked in assyst Integrations

Success Configuring SAML, assyst and Azure AD?

We are currently using assyst 11.3.1Anyone successful using SAML authentication with Azure AD?The problem we are having is with the section "Enabling SAML Authentication using the assyst Installer" from the 11.3 wiki:It states the installer will create SAML XML files, which you have to provide to Azure to complete the config on the Azure side. But this documentation wants you to configure the installer first, before you have the values Azure needs.We need help generating the XML file from their installer that will then be needed to configure Azure. Thoughts?

2732

4 months ago

jbosleyDo Gooder (Customer)

asked in assyst Integrations

EPIP EHR Integration

Greetings, Avera Health has recently made the decision to switch to EPIC for its Electronic Health Record (EHR). We are interested in knowing if any other IFS assyst customers have any integrations with EPIC.Thank you,Jason

480

4 months ago

lloyd1306Do Gooder (Customer)

asked in assyst Integrations

Using only the ETM to Create events

I want to use only the ETM to create an event for each contact user with a specific skill. I will be using CRON expression to trigger the channel. I have a datamapper to get a list of users with the skill, and works fine. I then use the following Iteration Expression to pass this onto another datamapper.I then try to set the affected user by doing the following below. The second datamapper runs 4 times which is correct as there is 4 contact users being met with the criteria in first datamapper, but the second datamapper is unable to set any affected users.

381

4 months ago

daneshoDo Gooder (Customer)

asked in assyst Integrations

Etm integration with AD to provision security group

Hi, as part of access request workflow we are currently assigning a task to level 2 team to assigning security group for user. We would like to automate this process so did anybody achieve this through ETM? We will pass the users samAccountName and Security group name to a ETM channel and it will integrate with Active Directory to provision security group for that user.

794

5 months ago

DuncanKDo Gooder (Customer)

asked in assyst Integrations

Setting custom Date fields using ETM

Hello,I am trying to use ETM to pull out the Acquired Date of an item, then set a custom Date field value based on this date. The custom field will be set to 49 months after the Acquire date.Pulling out the value of the system field and doing the calculation is no issue, however when I try to set the value of the custom field, I am getting this error: In this case, the “acquiredDate” variable is being set earlier in the mapper from outbound.self.acquiredDate. If I convert the value to a string and use it to set the value on a single-line string field, it works fine (see below). Any help would be appreciated. Thanks, Duncan

663

6 months ago

TeslatradeupSidekick (Customer)

asked in assyst Integrations

Getting Custom Field Value with AssystREST via LUA Script

Hi,I’m struggling to find how to get a custom field value with our LUA scripts. Normally - to get a value we do something like this:ASSYSTREST:get("Event",EVENT_ID, "richRemarks.content" ) However, how do a specify the shortcode of a custom field value I want to pull?I tried something like this, but it didn’t work: ASSYSTREST:get("Event", EVENT_ID,{customFields={customFieldShortCode="NEW AUTO PAGE OUT"}}) Thank you. Martin

811

6 months ago

Steve MillerHero (Customer)

asked in assyst Integrations

RestAPI - Querying Actions

Hi all.We have just upgraded our test environment ETM to 1.7 which introduces the HTTP(S) to the mix and are putting it through its paces to see what we could use it for.One use case we are looking at is possibly replacing a script we have running on our integration VM. We use future actions to trigger a stop clock action, with assyst user setting the date to ‘come off hold’ and leaving the success checkbox as false. The script (SQL included below) will query the DB and find tickets due to come off hold.select top 5 act_reg_id ACT_REG_ID , act_type.act_type_n "HOLD_ACTION" , date_actioned "ACT_DATE" , act_reg.incident_id "INCIDENT_ID" , incident.incident_ref "REMIND_INC_REF" ,incident.type_enum from act_reg inner join incident on incident.incident_id = act_reg.incident_id inner join inc_data on incident.incident_id = inc_data.incident_id inner join act_type on act_reg.act_type_id = act_type.act_type_id left join assyst_usr on incident.ass_usr_id = assyst_usr.assyst_usr_id where act_s

1041

6 months ago

daneshoDo Gooder (Customer)

asked in assyst Integrations

Using legacy CUG to sync accountExpires AD date field

We need to sync accountExpires date field from AD in usr_flag2 field of contact user. I am able to sync the data but the data seems to be in datetime or other format. For example expiry date for a user is set Monday June 3,2024 in AD but when i run the CUG process the value it updates in usr_flag2 field is 1336194720. How can I update the field with proper date format?

554

6 months ago

amaslarskiDo Gooder (Partner)

asked in assyst Integrations

Deploying assyst Virtual Agent using a Service Principal

We are trying to implement Teams integration for one of our clients using the Service Principal due to the active MFA on their accounts.Can someone who has already done this integration give us some more information regarding the certificate to use?We have provided our client with the following documentation but they are having some difficulty in providing the certificate.https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:Deploying_the_assyst_Virtual_Agenthttps://learn.microsoft.com/en-us/entra/identity-platform/howto-create-service-principal-portal#option-1-recommended-upload-a-trusted-certificate-issued-by-a-certificate-authority

1553

6 months ago

TeslatradeupSidekick (Customer)

asked in assyst Integrations

iPaaS SMTP Gateway Setup

Hi Everyone,Would anyone have experience implementing the STMP Gateway in iPaaS?I’m referring to this:IPaaS SMTP Gateway - assyst11-8Wiki (axiossystems.com)IFS provided me a username and password for the gateway - however I have no clue how to input all of my MS Graph API connection credentials details for my email box.There are screenshots of configs fields in the wiki that need to be filled out - but WHERE do I input them?Thanks!Martin Provost

875

6 months ago

jokeefeDo Gooder (Partner)

asked in assyst Integrations

IPaaS / ETM Licensing

How is IPaaS and ETM licensed? I understand that the account(s) must be configured as an Integrations license type in assyst. Is there somewhere in the License form of assyst that might indicate an amount of integration licenses available, or do they piggy back on concurrent assyst users, or is it something else?James

651

6 months ago

TeslatradeupSidekick (Customer)

asked in assyst Integrations

ETM Mailbox Reader - Adding Triggering Email as Attachment on Event?

Hi,I’m working with the Mailbox Reader ETM source files found here: https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:assystETM_1.7_-_Examples Is there a way to add the triggering source email to the Event just like the legacy MBR was able to do?Thanks.Martin Provost

753

7 months ago

moconnor1Sidekick (Customer)

posted in assyst Integrations

Jira Event Bridge Usage

Looking to see if I can have a conversation with anyone who has leverage the JIRA event bridge in the legacy or ETM channel capacity.Are there any current assyst users who have implemented this in their instance? We have an internal business unit that is looking to hear from other assyst customers that have leveraged it and any lessons learned, etc.Thanks!

962

7 months ago

daneshoDo Gooder (Customer)

asked in assyst Integrations

Adding Additional Affected User using AssystNet in 11.4

I know that there is a feature in Assyst 11.6 to add additional affected user but we are running 11.4.3 version which does not support this feature. We have a use case where end user will be creating a request in AssystNet and will input a additional affected user in a custom lookup field and we need to add that user as a additional affected user using custom script. Did anyone achieve this using custom script using restAPI or through ETM. Would appreciate help on this.

998

8 months ago

TeslatradeupSidekick (Customer)

asked in assyst Integrations

Assistance with Mailbox Reader Config conversion to ETM

Hi Everyone,I’m in the process of converting our Mailbox Reader config and moving it to ETM.I was able to import the template channel/mappers and got one of my mailboxes converted successfully.However, my other mailbox is a bit more complex.I have an update_pattern setup with associated email templates like this in Mailbox Reader: update_pattern = { ["\< ACK \>"] = { UPDATE_ACTION = "SERV-DEPT-ACK", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/ack_template.txt", }, ["Response/Reponse: Approved /"] = { UPDATE_ACTION = "DEC-APPROVED_APPROUVE", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/approval_template.txt", }, ["Response/Reponse: Not Approved /"] = { UPDATE_ACTION = "DEC-NOT_APPROVED_REFUSE", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/approval_template.txt", }, ["Response/Reponse: Approved"] = { UPDATE_ACTION = "DEC-APPROVED", ACTIONIMPPROFILE = "MBR PULSE", description_template

731

8 months ago

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