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Hi all,We’re on Cloud 23R2.A question around the logical printers that aren’t connected to a physical printer.In Apps9 we have a logical printer - PDFEMAILER which isn’t connected to a physical printer. When the users print specific order reports to this printer, a custom event will pick it up and email the pdf to the external parties. This has been working fine. Now when I try to do the same in Cloud (an upgraded system from apps9), the print jobs go to Remote Working when I print to PDFEMAILER logical printer. If I print to a logical printer that has a connected network printer, it comes out fine and the job goes to state - Complete.  Printing to the standard no _printout printer too works fine where the job gets completed and the pdf gets archived. Things I’ve tried:Reinstall, restart PA, restart utility server (the server with PA installed) Create a new logical printer (without a connected physical printer) Restart reporting pods on mws Any ideas why? Is it because the mws or PA do

Community, Wondering what is the best practice to pass the PED documents (Drawing, QC, Purchasing docs) to downstream, i.e. purchasing, manufacturing, logistics? Thank you.

We have a Customer Order which has a Reservation, the Reservation triggers a Mobilisation Work Order to be Generated. We have a few Customer Orders where the reservation serial no needs to be amended but we cannot unreserve the CO due to the Linked Work Order and we are unable to Delete the WO as it is ‘Work Done’ with Time Transactions. How can we remove the WO linked to the CO so we can unreserve and reserve a new serial no?  

In the past, clicking option Release for Planning and defining wanted delivery date allowed to consider also sales quotations in MRP, that does not seem to be the case anymore.What else needs to be done to have SQ integrated in MRP planning?

Dear community,i wonder if I can run a scheduled database task 3 times a day and during the week.For example:From mondays to fridaysand every day at 6:00, 12:00 and 5:00 o’clock

Hello, I am hoping for some guidance from the community. We are currently looking into creating % discounts to customers for all of their sales parts. I was looking through the help, and there seems to be numerous locations where sales part discounts can be applied, but I am not certain where the best place to set this up would be. Below is an example of what I’m hoping to do:1/1/24 - 12/31/24Customer A 2% discount on all Sales Parts1/1/24 - 12/31/24Customer B 1% discount on all Sales PartsAny guidance would be greatly appreciated. 

How do we rollback customer payments if they are incorrect?These have been raised through the Mixed Payment process and approved. But we have no option to rollback the Customer Payment when selecting the transaction. Thanks

Hi friendsI could receive parts to a Picking location when receive case = receive into arrival. Expected to restrict using only arrival locations.Is it a bug or is there an explanation? Thanks Sanjay

I’m attempting to schedule an operation following an outside service operation. I want to schedule the operation to start as soon as the outside service operation is complete and there is capacity available.  The outside op has an 8 week lead time, but it was sent out 6 weeks ago and are expecting it back in 2 weeks. The PO attached to it for example has an arrival date of 8/12. The operation I want to schedule could start on the 15th.  When I schedule it as early as possible in APB, the system thinks it still needs a full 8 weeks, so the operation isn’t scheduled until 8 weeks from today. Can APB recognize arrival dates on outside service PO’s? Are there any solutions to scheduling shop orders with outside service operations? Thanks,Eric

Hi,I wonder if you can see any reason why, sometimes, we have duplicates in Services for a service order, which are added automatically somehow ?See this screen shot : 2 Products of service have been added, we don’t really know when and how. BRLaurence

I'd like to wish you all a very happy new year. I'm creating migration jobs for customer orders where I'd like them to retrieve as much information as possible automatically. At the moment, I only have 3 mandatory pieces of information to enter.   I'd like the order number to be entered automatically, based on the last existing order number. Is this possible? Where do I enter it? For the example, my last order number is "S23000005957".I'd like the order number to be automatically set to "S23000005958" when I run my job, and for the countdown to take place naturally. If I manually recreate an order, my number should be "S23000005959".

Community, which window could show below info between supplier and customer no? 

Hello, I am trying to upload an attachment (to a customer order in this example) in IFS Cloud via the Rest API. I am following the documentation found in this post: https://community.ifs.com/technology%2Dinfrastructure%2Dcloud%2Dintegration%2Ddev%2Dtools%2D50/upload%2Ddocument%2Dvia%2Dcreateandimportdocument%2Dsvc%2Dedmfileset%2D6284?postid=23329#post23329 I understand the process has 4 parts:Create the document Attach the document to an object (Customer Order in this case) Ask for an upload URL for the attachment Upload the attachment. I have successfully performed items 1-3 via postman, and received my upload URL: https://[MY IFS SERVER]/int/ifsapplications/projection/v1/CreateAndImportDocument.svc/EdmFileSet(DocClass='AGREEMENT',DocNo='1551348',DocSheet='1',DocRev='A1',DocType='ORIGINAL',FileNo=1)/FileDataWhen i try to upload my document, i receive this response:{    "error": {        "code": "ODATA_PROVIDER_ERROR",        "message": "An internal server error occurred. Contact admin

hello experts,getting below error while trying  to check the status with kubectl...any clue will be appreciated."kubectil get nodes "getting error Unable to connect to the server: net/http: TLS handshake timeout RegardsSujeeth S

I can access the page when I log in with the IFSAPP-admin user in the navigation menu on the left, but I cannot access it when I log in with another user.For example, the Operation Statistics page. I checked the permission sets I didn't see any option for this or a related table.How can I bring this page to standard users?  

Hi everybody,I am trying to create new “Exended Site Info” but get an error message: This Shipment Type does not exist. In this tab we have calendar, delivery address and time zone.Can anyone support?Thank you.

If we increase RAM or vCPU on ifs MWS do we have to run reconfiguration? or any other steps to follow? 

Dear Hive Mind…Just looking for some information on the pros/cons/correct choice to make re Supply Chain Matrix, please. SC Matrix is not something we’ve used before so I’m doing some testing.  Our Distribution Calendar is a 5 day working week one.  We have no Supplier Calendar or External Transport Time set or any days against Route/Ship via etc.  Supp for PP record has leadtime entered (28 - as I undrestand ‘calendar days’) and Inspection Leadtime (4 - as I understand ‘working days’).  Calc Purchase Leadtime is run.   When I run MRP, there is no difference in the Latest Order Date result on the purchase req if I set up an Internal Transport Time on the Supply Chain Matrix for Site/from External Supplier or on the Supplier Chain Matrix for Supplier/to Demand Site.Is there a view as to which is the ‘correct’ way?  Any thoughts gratefully received!ThanksLinda   

Hi friendsNeed urgent help!!!I get an error when doing changes to PO.error message : It is not allowed to register changes to this purchase order. For this site and supplier all changes to a purchase order that has been released must be processed via a purchase order change order How to prevent it appearing? ThanksSanjay

Hello guys. I try add fee for supplier by PL/SQL functions. But i get some errors and i dont know where is the problem. DECLARE  info_ VARCHAR2(32000) := NULL;  attr_ VARCHAR2(32000);  p1_   VARCHAR2(32000) := '';  p2_   VARCHAR2(32000) := '';  a_    NUMBER := 0;  CURSOR get_data IS    select p.SUPPLIER_ID    from SUPPLIER_INFO_GENERAL p    WHERE SUPPLIER_ID = '20040';      BEGINFOR rec_ IN get_data  LOOP    Client_Sys.Clear_Attr(attr_);     Client_Sys.Add_To_Attr('VENDOR_NO', rec_.supplier_id, attr_);     Client_Sys.Add_To_Attr('CONTRACT', 'RETIA', attr_);    Client_Sys.Add_To_Attr('CHARGE_TYPE', 'DOPR + BAL', attr_);     Client_Sys.Add_To_Attr('CHARGE_BY_SUPPLIER', rec_.supplier_id, attr_);          IFSAPP.PURCHASE_CHARGE_SUPPLIER_API.NEW__(info_,p1_,p2_,attr_ ,'DO');     a_ := a_ + 1;         END LOOP;END;  ERROR what i get is  

We installed IFS on the tablets. Employees in the production department will use it. Our goal is to open the interface that the user will use directly when running IFS.They will use the Shop Floor Workbench page as you see picture below.I don't want the employees to search for this page. This page will appear automatically when the program runs.There is a place to adjust this in the Options section. But I couldn't.  

 Dear FSM experts, I am seeking documentation that outlines the best use cases regarding when to use scheduled processes and integration schedules in FSM. If anyone has access to such documentation or any ideas, please share them with me. Thank you. Thanks & Best Regards,Amandi Soysa

Hello, Has anyone else noticed that a few projections are missing from 23R1’s list that were previously in 22R2? We noticed that some projections, such as CustomerReceiptHandling is available in 22R2 but is gone in 23R1, which is causing issues for us since we are having issues with register arrivals and RMA processes. Has anyone else encountered this? and if so, what is the fix for this? Any and all advise would be greatly appreciated. Thanks,Bryan

Hi Experts, I have created a object in my mobile user site and have tasks on that object.Mobile tasks are sync to mobile app.I have added user site to user IFSSERVICEENGAPP in “site per user”.And have added security groups for the permission set as following. But I can not see objects in here  or inside the task under object  Could you please advise me on what could go wrong? Thanks,Hesh

Hi, I couldn’t find a resource containing the information that we’re looking for, so I thought I’d log a question here.Our organization has a development and a production environment. We were wondering if there is a way for changes made in production to be automatically replicated on the development environment? In this case, we’re mostly wondering about changes that technicians may apply to singular Items, user profiles, etc. It would be great if those changes could be replicated in development automatically. Is there a feature for this? Does anyone have this set up? We are currently on version 11.2.3, soon to be updated to 11.7.2.