Environment:
App9 IEE
Steps followed:
1. Go to ‘Events’ window
2. Find Event Action -> "NEXT_AUTH_PUR_REQ_LINE"
3. This Events Action will be executed and Send an Email to External Email Address from IFS Application.
4. The format of the email should be in Correct format which should be readable.
5. Although the actual format of the email is totally unreadable.
Outcome:
![](https://uploads-eu-west-1.insided.com/ifs-en/attachment/09ae5046-990b-486b-80a6-d02acbdeb4d4.png)
![](https://uploads-eu-west-1.insided.com/ifs-en/attachment/283407d5-52ca-444f-ae9f-e0a5e1d1e9e7.png)
![](https://uploads-eu-west-1.insided.com/ifs-en/attachment/5e02c8fa-7d72-433d-b491-afdb5f272583.png)
- We have already used <br/> tag to line separation. But the issue is the with “&MESSAGE_TEXT” part in the event action.
![](https://uploads-eu-west-1.insided.com/ifs-en/attachment/bcc9a20b-45ed-4692-984f-e70578ca48d1.png)
Please help to resolve this issue.