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Could someone explain what the intended use is of below items on the the Cases in IFS:Hand-over References Business Objects Attachments Currenly I am investigation a few requirements for a customer but I can't find the explanation of use cases for these options to connect "Objects” to a Case. 

Hi 😊,I’m having an Issue of not showing the atachment only for Documents lobby (even the counter is shown) in B2B Supplier portal. I wonder why this happens only for this lobby element while the rest is okay. Any idea on how to fix this issue is highly appreciated. Thank you 😊

Good day.  I want to create a new Employee.  However, when I get to this screen using “New Employment”, I get the following message.  I don’t see a field like this, so not sure where I am suppose to put a value?Anyone that can help please?  Many thanks.

23.2.4In Visual Shop Order Operations Planning, I am trying to sequence operations with characteristics in a Work Center in the Machine Operations Scheduling Gantt.The documentation reads as:To sequence all operations for a resource or work center loaded in the Gantt chart, open the card for the resource or day and click Sequence. To sequence all operations for a resource or work center on one or several days, select the relevant day(s) for the resource and click Sequence. To sequence specific operations, select the relevant operations and click Sequence.For #2, how can a user select the days in the Gantt, where should a user click for this?For #3, when I select one operation in the Gantt the Sequence command is available, but when I select multiple operations the Sequence command is not available. 

How to handle customisation of Deploy.ini file in IFS Cloud

HiI am currently working with a client who requires the ability to raise purchase requisitions in MWO Service app. When I open the option New Purchase Requisition I cannot see any parts in the LOV.Can someone explain the setup required to view parts in LOV for the purchase requisition please.I’ve read the 23R2 Demystified and it does not give me the information I require.Note : I have a Purchase Part and Supplier for Part.ThanksG

We have a debit invoice and now user wants to raise a Credit Note for some reasons. But the Debit invoice has VAT and the user doesn’t want VAT amount to be included in the Credit Note or Credit Invoice.Is there any possibility to raise credit note without VAT included?Also, the user has created multiple wrong invoices while trying to raise credit note without VAT, but now the user wants to cancel these wrong invoice which was created. Please guide on how we can cancel the invoices created wrongly. Thanks in Advance.

Hi what would be the best approach if we want to disable ‘’start to” , ‘’arrival from’’ & distance from (km) , IF the activity is Officeadmin?What field do I choose in the ‘’invisible ‘’ section.  

Just wondering if we have a number of LTU users, are these easily turned into full license users (if license limit is not reached yet). So Donald is now an LTU user, but tomorrow will be a full license user due to change in career path.Likewise, is it possible to turn a full license user into an LTU user?

Hello, We have a typo on an employee under Company → Employees and when we try to delete, we get the following error: “The Company Emp is used by 1 rows in another object (Resource Connection)” I’m not sure where that association with resource connection lives. Any help is greatly appreciated! Thank you,Kyle

Hello experts,Background information: PSO standalone/Integration with EA & PSO hosted in IFS Cloud'https://host-pso-dev.ifs.cloud/ifspsoworkbench/hostl/administration/users'The integration users has been granted permission to GatewayBasicHttpAuthentication Postman is setup as follow: Unfortunately, when I execute this POST I get a Postman Status: 401 Unauthorized.Have I missed something? Please advise.Many thanksMiguel

Hi all.We have just upgraded our test environment ETM to 1.7 which introduces the HTTP(S) to the mix and are putting it through its paces to see what we could use it for.One use case we are looking at is possibly replacing a script we have running on our integration VM. We use future actions to trigger a stop clock action, with assyst user setting the date to ‘come off hold’ and leaving the success checkbox as false. The script (SQL included below) will query the DB and find tickets due to come off hold.select top 5 act_reg_id ACT_REG_ID , act_type.act_type_n "HOLD_ACTION" , date_actioned "ACT_DATE" , act_reg.incident_id "INCIDENT_ID" , incident.incident_ref "REMIND_INC_REF" ,incident.type_enum from act_reg inner join incident on incident.incident_id = act_reg.incident_id inner join inc_data on incident.incident_id = inc_data.incident_id inner join act_type on act_reg.act_type_id = act_type.act_type_id left join assyst_usr on incident.ass_usr_id = assyst_usr.assyst_usr_id where act_s

We need to sync accountExpires date field from AD in usr_flag2 field of contact user. I am able to sync the data but the data seems to be in datetime or other format.  For example expiry date for a user is set Monday June 3,2024 in AD but when i run the CUG process the value it updates in usr_flag2 field is 1336194720. How can I update the field with proper date format?     

Hi,We are having errors when uploading our ISO20022 file to HSBC UK platform. The error is related to the PMTINFID tag. IFS generates the information using 35 characters and HSBC UK ask for 18 characters. Anybody have any suggestions what to do?Thanks,   

Hello,We are using IFS Mobile 6.25.8597 (Rev.2) under Windows and are also testing the use under iOS. Here we use IFS Mobile 6.12.7886 (Rev.2). Do these versions correspond, or is there also a version 6.25.8597 under iOS?Best regards

Hi, As anybody already encountered this issue : having the dates of the Dispatch Console “truncated” on the screen ?  As highlighted, dates are not displayed in full, with Mozilla browser.  Further more, I can see that time slices are not the same as in Edge (for instance).  Is there any parameter for that ? Thanks. 

We need to import XML file but we struggle with problems with every IFS prepared transformer.IFS_XML_TO_JSONHere is the example input XML file (focus on the marked): Transformer does not work for collections.First line of collection works properly, but next lines have type changed to Integer.As per IFS docs. we expect that all output datatypes for transformer should be text.Here is the JSON output: Does anyone resolved/worked-around this problem ? IFS_XML_TO_JSON_GENERICHere is the example input XML file: This transformer also does not work for collections. First line of collection works properly, but next lines are wrongly parsed and type changed to Integer.Here is the JSON output: We also tried transformer “MODEL_BASED_XML_TO_JSON” but it does not use subcollections at all (we tested on SalesMessageService.ReceiveCustomerOrder with subcollection “ExtCustOrdLines”) Any hints are appreciated.

We get a lot of service orders where quantity is 0 for Time travel (t_travel) - this is exported through GL Batch/GL Export. Is there a way to stop this from being exported (when value is 0)?

Hi,Does anyone know the reason for the error ‘BPA_RESULT_SET_LIMIT_REACHED_EXCEPTION_ERROR’ to be thrown when a workflow is executed?Thanks,Dananjaya Misso.

HICould you tell me on which data the search function of the agnostic dispatch console is working ? if we add a field in the activity card trough ”my dispatch console settings\activity details” is there a way to make also this search working on this field ?thanksChristophe

Hi ALl, When we have a Work Task assigned to a FSE, we use the MWO so we can track his travel/waiting and working time. This is being tracked very detailed per minute, per second, but we want to invoice per hour started or even per half day started. (so always round up). How do we do this exactly? Is this based on the Sales UoM of the Non-inventory Sales part? It seems something that we should be able to do quite easily but I never spend much thought on this. Best RegardsRoel

We are using the eInvoice process to bring our invoices using a 3rd party system that uses OCR to export out the data. A new requirement it to populate the Payment Reference field (Ncf_Reference).  I cannot seem to find the reference for that node.Does anyone know how to populate that field?

Hi experts 😊There is an issue of Travel Button not available in Work Details. When the work is accepted, there need to be a Travel button for the worker to set its status before Start Work.However, Travel Button is available in My Work WindowIssue affects for every user.Workflow Configuration allows Travel.Does not have multiple Workflow Configurations with the same filtration but different weight.All other Travel related actions are available from Work Details (Stop, Pause, Continue) I would greatly appreciate any insights you could share on the actions required to visualize the Travel button in Work Details. Thank you 😊

We get the above error when creating a collective invoice for the specific customer. The straighforward fix would be to add the payment method ‘SEPA’ to the customer > payment > payment methods right? But the problem is we don’t use SEPA

Hello Team,Just want to know is there any possiblity in IFScloud to have centralized month end closing option across all entities. One of our customer requirement is to have one time closure option to close period of all the entities with the global business group. is it managed through CRIM?ThanksRaj