Alliance

We have a Vendor - multiple that we no longer use. I am not able to change their status to in-active in the vendor center as they have purchase req’s already associated to them. Is there another way to remove them from the selection list of vendors? All of the associated PR’s are fulfilled, so one would think you could make that change.

Hello Could we directly upgrade mobileedge from version Mobile Edge 15.0.2. to Astea Mobile Edge 15.4.15.0 using the Alliance Mobile Edge 15.4.15.0 Upgrade ? Thanks for you feedback Christophe

Hi, When Customer using the Mail Listener a email is send back with API Response , when they fill in a e-mailaddress in the “mail” parameter of the API Body. By default the response Subject is: Astea Alliance API Response. The question is, can we modify the subject so it will include the request id and/or refno of customer? Thanks, Robin.

Hello, we have a customer which has some issue with a high CPU usage on V15.4SU7. Do you have a procedure to generate a dump file ? thanks for your feedback RGds Christophe

Hi, One of our customer used a SLA setup with “next day”. SLA is based on open date, and coverage is 8h00-18h00 for example. Contractuel SLA is setup to be next day 18h00. So for a SV with open date = today, if we create a customer unavailability on today, if the customer unavalibility ends before 18h00 today, this has no effect on the revised SLA. But our customer would like in this case the revised SLA to be automatically offset by the duration of the unavailability. Is there a way to setup this ? Thanks by advance

One of our customer is asking if there is a plan to upgragde the .net version from 6 to 8 or 9 ? thanks for your feedback RGds Christophe

We use Sales Orders to deliver new hardware to the customer site, so after shipping, the hardware is in the Installed Base of that site. When doing renewals, we have also to remove scrapped hardware from the site. Therefor we create a Customer Return and wanted to scrap those items on Receive. The Scrapped option is in the drop down list of the item in de Receiving But we cannot select that option, this message pops up How can we “easily” scrap items from the Installed items following a logisitc process?

Hi, For a customer use case, we have SV with Material demand (mainly ship direct to the customer and only 1 part by SV). No DSE session for this customer process. For the scheduling process, we want that dispatchers would see directly in the dispatch console the data for the material demand (to avoid sheduling a technician before the estimated delivery date for the part) : status material demand (needed, allocated, ship open, shipped) and the mot important the delivery date. For the status, it’s ok. Could we have a way to display the delivery date in the dispatch console ? due_dt or exp_delivery_date Thanks and Regards anthony

Hi, We would like to have some amount off the total quote (header). If we try to add a percentage discount on the quote header, that's fine, because the discount is spread across each line as a percentage, which amounts to the same thing.But if we want to specify the fixed amount, to be deducted from the total, ALLIANCE applies this amount on each line and the total does not correspond to what we want. Is there any way to achieve this ? Thank you

Hi, an internal material order is shipped by error to a Technician Van. Then to correct this in back-office, in the receiving line, they declare the line as “wrong Shipment”. In mobility, in the “Material order” screen the technician see those IMO in status “590 Wrong shipment”. Is there a way to NOT display those IMO ? Thanks

In 15.4 Browser Agnostic, on the Dispatch Console and right clicking on a tech, there is an option for “Assign”, is there a way to Deactivate “Assign”?

Is there a way to prevent the Customer Contract credit card info from being copied over to the renewal quote when the “Run Renewal” process is executed? This information is often out of date or not valid for the new quote so it would be better to not have to remember to clear it from the renewal quote.

We want to import/update price books from our ERP, and I am wondering if there is an API to do this

Hi All, We are pleased to issue Service Update 11 for Alliance Enterprise V15.4. Please see attached Release notes. The package also includes Alliance Mobile Edge 15.4. 15.0 Upgrade. Kind Regards, Eisha

I want to exclude the shrinking of the CLOB column ACTION_PARAMETERS in FND_EVENT_ACTION_TAB. Is this possible?

Hi, When we try to access the Warehouse mobile app (http://localhost/AsteaMobileEdgeServices/), we have an error. We have installed the Evaluation Licences, but still have the following error message : In the Licence Module, I can see clearly we have 2 licences, and 0 used : What can be wrong ? Thanks

Hi, Is there any way in checklist to create a filter, where condition would be “different from” ? Indeed, in the operator list, we can only have (depending on the data type) : = > < >= <= between. How can we get a solution to have “<>” operator equivalent ? Thank you ALLIANCE V15.4 SU7

Hi, I would like to have an information for the licensing about the Customer mobile application. A customer uses today the Customer Portal (for his clients) If he wants to use the Customer mobile Application : Do we have additional costs ? If yes, what is the pricing model for the Customer mobile Application ? the same than for the customer portal (competitive model) ? If a contact user has access to the Customer Portal : Do we count a new licence for the Mobile Customer app ? Thanks and Regards anthony

Hi, Is there any way to choose the order the activities are sorted on mobile ? We have a case where a tehcnician wants to create a new private activity, but the list is long, and sorted by activity id. We would like to sort by description. Is there a moe ? Would it be possible to do so ? Thank you ALLIANCE V15.4 SU7

Hi, For a customer, we have made some “improvments”, and one of those is to be able to have more than one e-mail adress in the service order. This field is part of the service order report. But from SU7, when more than one adress exists in this field, the PDF report fails. File is create with size 0k. Has anything changed ? Customer says that it was OK in SU4. Thank you ALLIANCE 15.4 SU7

We need to cancel several hundrer contracts. I try to find a way to do this with import - and it does not seem to be a standard import for this. Is this at all feasible?

We have an issue where manually added check list lines are removed from the service order when Cause Code is updated. The bottom two line sis from a check list that’s been assigned manually to the order (the top 4 are added automatically by Prod Category reference) On Mobile - 6 as expected: Setting Cause code: And the manually added lines get removed: This only happens to Check lists added manually to the order. Why?

Hi, We would like to have some information about how the FIFO works ? Use Case :1/ Make a reception in a warehouse W1 for the product A BIn 1 (Date reception 05/03/25) Qty 2 2/ Make a reception in a warehouse W1 for the product A Bin 2 (Date reception 06/03/25) Qty 23/ Then pick the product Qty 1 : The bin used is the BIn 1 OK 4/ Make another reception for the product A BIn 1 (Date reception 07/03/25) Qté 25/ Then Pick the product Qty 1 : The bin used is the bin 2 . We should have the bin 1, because we still have a part in this bin with an older reception date. It seems that the date used to calculate the FIFO, change if you make a new reception in the Bin. Do we have an issue here ? Thanks and Regards. anthony

Hi we encounter some database lock since two days on a customer site, each time the blocking querie seems to be due to run of sp_ASTEA_ClaimLockSemaphore . When we look at this proc stock it seems to work woth the table ap_lock_keylock . ON the customer database this table contains more than 2 millions of records. Could you tell me what is the usage of this table ? and is it normal when no one is working on the system that this table contains this number of records ? thanks for your feedback Rgds Christophe

Hi, As far as I know the Miscellaneous Receive transaction is not available in the mobile edge warehouse ?Please Could you confirm ? Could be possible to implement this transaction in the mobile edge warehouse ? or is it technically not feasible ? Thanks and Regards anthony