Unanswered questions

HalloMaybe someone can help me. We work with R23.2 and I can not get the PRICAT transfer to work. My task is: I have a customer agreement and I want to transfer it to our IC site as a supplier agreement.Or… I have a customer agreement on an IC site and want to transfer it to customer agreement on an other IC site.My connectivity Outbox gives the message accepted, but my inbox message says rejected and the error is “ORA-01403: no data found”.1. I have no idea where it tries to write the date.2. Are my scenarios even possible?I have checked the application and as far as I can see everything is set up correctly. What are the requirement that this can work? Installation Site is set upMessage Media set up Message receiver set upMessage class set upoutbox accepted inbox rejectedWhat haven’t I understood or how should this thing work?Thanks Judy  

Going the report in (complete assitant) on MWO to complete a request task. When marked as complete the data doesnt sync to IFS Cloud. There are failed transactions listed for the logged in user. See both in the screenshots below.This issue only happens with a user that has an employee record.Attempted the following so far:Admin permission set complete employment record make Time Clock User = True  

Hi All, In IFS Cloud applications, License management window comes with a button “Generate Metrics”. This allows us to generate the license information realtime. IFSAPP user has the access to this button in most of our environments(Different IFS Cloud versions tested). But the button is not available for IFSAPP user for a customer who is currently in 22R2 version.Has anyone came-across this issue and was able to resolve? Please let me know if there is any possibility to fix this issue. 

I’m trying to pass the bearer token in http_req_headers_ in APPS10.Now, in application messages, I get this error:Failure while obtaining result: java.lang.ArrayIndexOutOfBoundsException: 2 Caused by: commonj.work.WorkException: java.lang.ArrayIndexOutOfBoundsException: 2 Caused by: java.lang.ArrayIndexOutOfBoundsException: 2The API call isn't even recorded in the Postman mock server. I assume it fails before reaching the mock server.And I noticed I can randomly put any header other than “Authorization”In the Routing Address, I tried the “None” method.Guide me to solve this error please.

Hi,I’m trying to consume a REST api and get back information synchronously in IFS10. Can anyone let me know how to use this procedure.How to call Plsql_Rest_Sender_API.Call_Rest_EndPoint3.Thank you.

Hi community,We are using custom events in IFS Cloud to send REST calls to a custom-built middleware server. This works perfectly when have a smaller payload.However, when having a larger payload, this seems not to work at all. I found a similar post but it’s for BPA. We are not yet ready to move into BPA. Although same question for the Custom Event as well. Is there any maximum character limit we can send through CE REST calls? And are there any workarounds for that as well? Thank you.

I have created a Scheduled Report from a Quick Report and set it to email myself however it will not execute. It hasn’t automatically created a background job for it either. Am I missing something? 

I have a report rule for the report CUSTOMER_ORDER_IVC_REP. It is used to email the invoice to the customer and send a pdf to a folder on the file server. It all works as designed except for one thing. When the invoice is printed within IFS the rule resolves to True and the actions occur. If someone then goes to Report Archive and prints the report, the rule then resolves to True again and I end up with a duplicate pdf and a second email. I cannot find any difference between the two reports to prevent the second occurrence. The below conditions prevent the rule from resolving to True when a duplicate invoice is created but not when the original is printed from report archive. 

Hello, I have two questions around setting up print servers for a cloud hosted IFS apps 10 Aurena only deployment.IFS recommends setting up print servers “as close to the physical printers as possible”. I see this as an outdated strategy. Many organizations have centralized data centers and/or cloud infrastructure and are actively trying to reduce the number of servers installed at locations, including print servers. There are low latency, high bandwidth connections that can overcome issues of the past. So, what are the actual needs for bandwidth, latency or other technical specifications to make IFS print servers work effectively so I can decide whether they actually need to be on site or in our data center?Second question, does IFS support Azure Universal Print, which is ultimately where we’re going in our infrastructure.Thanks.  

Hi Report experts,I can see following in the IFS Cloud 25R1 Deprecation Log.Starting with IFS version 25R2, Monotype fonts (Arial, Arial Narrow, Courier, Garamond, Times New Roman) will no longer be included in IFS Report Designer and IFS Report Studio. To maintain consistency, Déjà Vu fonts will be used as the standard .My question is, what is the impact on custom Report Designer reports ( custom Report Designer reports built from scratch for customers prior to 25R2) in case customer will not have all these Monotype fonts after upgrading to 25R2?Is it just a matter of adding an entry to Report Fonts/Font Substitution ORAny manual Report Designer layout adjustments required for each custom Report Designer report? 

How to I remove a Sales Representative that was assigned to customer account. The representative field is to be blank.

We just switched from Apps 10 to Cloud. We are now noticing Shop Order Need Dates and Shop Order Finish Dates being the same day. With backwards scheduling in Apps 10, there was always a 1 working day gap between these dates, based on the MFG calendar. Is this no longer the case in Cloud or is there a setting we are missing somewhere. 

Good afternoon,I’m working with a customer who relies heavily on flyer promotions and is facing challenges in keeping promotional uplifts out of the Adjusted Demand, which then affects the statistical forecast.I’d really appreciate insights or best practices from others who have solved similar scenarios in IFS Cloud Demand Planning. Customer BackgroundThis customer’s sales are strongly influenced by flyer campaigns — short-term promotional periods with significantly increased volumes and reduced pricing. These uplifts do not represent baseline demand, and the customer wants to ensure they don’t contaminate the historical demand used for forecasting. What they tried so far1. Campaigns (previous solution)They previously used Campaigns (adjusted solution, internal case).However, the issue is that campaign quantities scale dynamically when the statistical forecast changes.This violates the requirement that promotional volumes must remain fixed, not proportional.2. EventsThey also considere

Sales > Customer > Customer > Address > Delivery Tax Information tabCustomer Invoice address 100  Customer address 170 has 2 tax codes  Sales > Invoicing > Customer Invoice Original Invoice 970004438 was created with N tax code   The problem is this customer needs 2 tax codes per line, and we have created a correction invoice.    When we go to tax lines, we are not able to see all the tax codes to choose the correct one. In the dropdown it shows just these 2 tax codes.The question is What we need to do to find all the tax codes and create the correction invoice with the correct tax codes?   

Hello,I’ve encountered a behavior in IFS V10 that doesn’t seem normal.create a first customer schedule (progression 1) with one line. I then release the schedule, which creates the customer order line, and I deliver that line.After that, I create a second version of the schedule (progression 2) containing the two lines: the previous one and a new line. When I release it, I receive an error message saying that the system cannot cancel the first line (that is delivered). However, I don’t understand why the system is trying to cancel it.I repeated the same test in IFS Cloud and I do not get this error. So I’m not sure whether this is a V10 issue or if some configuration is missing.Could you please help me with this?Thank you.

We have a custom API in IFS Cloud. We also have a website that uses an Apache server and is connected to IFS.After we make changes to the custom API, the API commits successfully and does not give any error. However, the website shows an error. The error message is very general.After we update the API in the evening, the website gives an error the next morning. During the day, the problem fixes itself.Error Message :ChatGPT said it might be a cache problem. It suggested the following code:BEGINFnd_Cache_API.Clear_All;END;It also suggested restarting Apache, because Apache or the middleware may cache the database connection pool. Old prepared statements may remain.When we restart, unfortunately the error still continues.Is there a script that can fix the error immediately?Has anyone experienced a situation like this before?How can we solve this problem? 

While converting the PR to PO, is it possible to setup the default coordinator as ‘Default’ and the default buyer as our User Id i.e. user id of the user converting the PR to PO

I’m starting a new IT role at my company where I will be working primarily with users and permissions in IFS.  I shadowed a colleague who performs this work the other day.  He was tasked with setting up a new functional group for foremen. He had to do the following:  Add a new user and functional role.Add projections to the role.Edit the projections (i.e. Grant All Full to Grant All Read Only).Manage the projection grants for better fine grained control.Add or change projection action grants.Add or edit entity grants for the functional user.Assign the functional role to the user role.Create a new user in order to test the new roles (this was done in the test environment.  When working they will be added to new and existing users in the production environment).Add an existing lobby for the new user role.Test functionality using the test user that he created for the new user role. I read the pinned post in this forum thread (Recommended Academy Courses for New Users).  Looking at that li

Can a timestamp be added to the distribution history to see when someone has clicked 'Read'? Is there any other way to know when they click 'Read'?

Hi Community,I have a requirement from a client where they purchase parts (these parts are not assets) for a project. When the parts are received, they need to be issued for work, and after the work is completed, the same parts will be returned back to stock.However, the challenge is that we need to issue the inventory that was purchased for the project, because the cost must be moved from the Inventory account to the P&L account to support project revenue recognition.Could you please share your experience if you have come across a similar requirement, and whether there is any possible way to handle this scenario within IFS?One possible option I considered is using a Work Order, where materials can be issued and later returned. However, this approach does not work for our case.Also, I cannot simply issue and unissue the material against the project demand, because the cost of the purchase needs to be moved from Inventory to P&L for revenue recognition purposes.

Hi everyone,I would like to clarify the expected system behavior in the IFS Cloud Project Transactions window.We observed that when the Cost Accounting Voucher has not yet been created for a project transaction, the Organization Code in the record can still be changed. This is possible even when the employee is already assigned to a specific organization and position in the system.Our understanding was that the organization should typically default to the employee’s assignment and remain consistent. However, the system currently allows the Organization Code to be modified before the voucher creation.Could you please confirm the following: Is this the standard and expected behavior in the system? Or could this be considered a bug or configuration-related issue? Any clarification or guidance would be greatly appreciated. Thank you!Navoda Nuwangi

In IFS cloud, how do u control the display of a number, example 3,000.00, show the commas in the correct positions across all forms?

Hello,We are trying to install the ifs-monitoring helm chart.  In our test system with one middle tier server, it works great.  We run .\main.ps1 -resource 'MONITORING', wait for the pods to start, and we can log in to Kibana and Grafana.  However, our integration and production systems use high availability with three middle tier servers, and on those systems it’s not working.  The ifs-monitoring pre-install-kibana pod fails to start with this error:Creating a new Elasticsearch token for KibanaCleaning previous tokenDELETE undefined failed: connect ECONNREFUSED 10.152.183.247:9200Error: connect ECONNREFUSED 10.152.183.247:9200 at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1606:16) { errno: -111, code: 'ECONNREFUSED', syscall: 'connect', address: '10.152.183.247', port: 9200}And the ifs-monitoring fluentd pod fails with this error:[38;5;6mfluentd [38;5;5m13:37:10.74 [0m[38;5;6mfluentd [38;5;5m13:37:10.74 [0m[1mWelcome to the Bitnami fluentd container[0m[38;5;6mfluen

Hello every one,I want to use the IFS feature to be able to predicted the value of a counter type parameter to be able to generate ahead of time my condition based preventive WO.I’ve done this simple test :I added some values for my running hour counter :And my PM action plan is updated like this :  Do you know how this calculation work ? From what I understand :There are two calculation method (interpolation and average) : how to choose ?  What is the exact formula used ? I’ve tried to modelise a simple linear regression with my values but I don’t find the same result There is a documentation (PM Plan) but it doesn’t seam up to date : I don’t find the “condition forecast configuration” mentionned in itIt will be mandatory in my current project to have these details to be able to make them validate by the maintenance methods department.Thanks !