Unanswered questions

Hello,We would like to see how many hours our IFS Cloud users have actively used IFS over specific time intervals (e.g., 1 month, 3 months). Could you please help us identify which table contains this information, or where we can find it if such a log page exists? 

Hi all. I have a client (with IFS Cloud 24R2) that send by email, automatically, the invoices. We have set up the Sender email and it is working.The problems is that when the customer click the “Print Invoice”In this case, the system has to create the pdf (Report Design) and send it by email automatically. But, suddenly, this process stop working (we do not if anything in any server was changed) But, from that moment it is not possible to send invoices. We do not know if it’s something related to Print Agent….The status in Print Manager screen is always “Remote Waiting” and the printer is “No printout”.Any idea???? We have a serious problem!!!!

Hello everyone, I am experiencing an issue with the package part in Cloud (25R1) The component part -Qty per assembly is correctly defined on the package part (which is 1), and the UOM ==EA is also correct (all parts). This is not configurable part.However, when i add the package part to Business opportunity or sales quotation, sometimes all component quantities are recalculated to unexpected values, such as 0.5 or 0.8.Has anyone experienced the similar behavior? Are there any known causes, configuration settings? Any suggestions would be appreciated. Thanks. 

Are there any plans to support IFS Cloud on newer Ubuntu versions?  We’re currently running 24r2.14 on 22.04.5 and are planning to go to 26r2 early next year. is 26r2 planned to be supported on on Ubuntu 22.04.5? Our Linux/Unix security folks are asking if we can move to a newer version of Ubuntu?Canonical appears to be supporting 22.04 until at least 2027 unless extended support is purchased. Would appreciate any comments.

We receive a "Failed to load chat version information" error when opening the settings in IFS Cloud 25R2. How can I solve,help me please ?

Hello,I’m migrating an invoice layout to IFS Report Studio from Crystal Reports (IFS Cloud 25R2 SU9) and need a dynamic watermark: DUPLICATE / COPY / PRELIMINARY depending on print context. SetupThe report definition (.rdf) computes a header-level field WATERMARK_TAG holding the watermark ID. The value is confirmed correct in the generated XML (e.g. <WATERMARK_TAG>PRELIMINARY</WATERMARK_TAG>). The report’s Watermarks collection contains one text watermark per ID: DUPLICATE, COPY, PRELIMINARY and NONE. The report’s WatermarkId property is bound to an expression. Results (test document: WATERMARK_TAG = PRELIMINARY in the XML)Hardcoded value → ✅ PRELIMINARY watermark printed'PRELIMINARY'   Field only → ❌ first watermark of the collection (DUPLICATE) printed[INVOICE_REP_REQUEST.INVOICE_REP.WATERMARK_TAG]   Multi-condition Iif → ❌ no watermark printed (falls to the default branch NONE)Iif([INVOICE_REP_REQUEST.INVOICE_REP.WATERMARK_TAG] == 'DUPLICATE', 'DUPLICATE', [INVOICE_REP_R

Add as many details as possible, by providing details you’ll make it easier for others to reply

In a Nutshell: IFS Cloud Web DevTools was working fine last week for me, but out of the blue I logged into my computer today to do some debugging and the “Network” pane (in Logs) is not producing ANY output. And YES, I have selected “Debug DevTools link” in my IFS instance.  How do you normally troubleshoot this? any ideas other than un-install/re-install the extension?I’m running Web DevTools 1.2.8I am pretty sure this is not the Web DevTools, there must be something wrong between my data collection and the browser because the IFS Inspector (another add-on used for similar purpose) is also NOT collecting Server side Network activity.I’m running Edge Version 153.0.4234.48 Thanks for your ideas… I have explored everything I thought could cause it to no avail so far!

Hi, We're on IFS Cloud 25R1 (SU8). In this thread, a customer shared IFS's explanation of how Part Availability Controls behave: https://community.ifs.com/ideas/part-availability-control-set-on-a-location-is-not-carried-over-when-moving-into-qa-or-into-stock-66161 “Part Availability Controls follow a sort of hierarchy based on how they are applied:If applied via a default on an inventory location: The control is tied to the location, not the stock record. This means: Moving stock to a location without a default will remove the control Moving stock to a location with a default will apply that location’s control automatically If applied manually: The control is tied directly to the stock record and will move with it between locationsAccording to IFS, this behavior is intentional and designed to allow controls to adjust automatically based on location rules.” What I'd like to confirm: will a QC hold placed manually on stock keep that control when moved into a location with a different d

Has anyone run into the “Long running app” warning in MWM Mobile on iOS?We recently had a user receive this message after MWM Mobile had been running for an extended period:Long running appThe app has been running for more than XX hours and should be restarted. Close the app by swiping it away from recent apps, then open it again.We originally thought this might be an iOS-generated message, but the MWM Mobile log shows:“Clevest.Mobile.PIBL.LogicHandlers.LoginHandler - Presented long running app message”So it appears to be coming from MWM Mobile itself.I've looked through the Mobile CONFIG.XML and the server-side configuration settings but haven't been able to identify anything that controls the application runtime threshold.Does anyone know whether this warning or its threshold is configurable, or if it is hard-coded into the MWM Mobile client?  Ideally, we'd like to know what the the threshold is and if it can be adjusted or the prompt disabled.We're currently on MWM 8.4 su3

Hi everyone,In IFS, project budget control is enabled, but it appears that budget validation is performed at the cost-element level rather than the activity level.For example, an activity has an estimated cost of KWD 1,000 under BM-CIV, but a Project Supply Request using BM-MEC can still create commitments exceeding the total activity budget. My questions are:Is there a standard IFS configuration to enforce budget control at the activity level across all cost elements? If not, is a custom event or extension required to validate the total activity estimate when creating a Project Supply Request?Any guidance or experience with similar scenarios would be appreciated.Thanks!

I am attempting to configure IFS Facts for extraction to our data lake. My goal is to have the facts incrementally load on a per day basis so that the resulting parquet files are created daily and the files have the date appended to the file name. It looks like most of the Facts only have datetime columns. Is there a way to add a date column to the OOTB facts for partitioning? I currently only have access to the IFS cloud user interface. 

Hi,Is there any option to access SNOW cases through a REST API?Our team manages a large number of Unified Support cases, and we would like to automate some activities to make our work more efficient and process the cases faster.Has anyone implemented a similar integration or automation? If so, could you please share any available documentation or recommendations?Thank you.

Hello,I am looking for recommendations and best practices regarding software version tracking in IFS for manufactured products.We have a customer who produces devices (radars) where software is an integral part of the delivered product. The challenge is that Engineering often knows that software will be required, but the exact version is not known when the BOM is created. The final software version may only be decided during manufacturing, testing, or shortly before delivery.I would be interested to hear how other customers handle this scenario and which approach has proven most practical for maintaining software traceability throughout the product lifecycle.Thank you in advance for any recommendations and examples from real implementations.Pavel K.

Hi,We recently completed a clone of a customer environment running IFS Cloud version 25.2.7.Since the clone, users are being prompted to change their password when logging into the cloned environment, and in some cases are unable to log in until the password has been updated.I have noticed that, for the affected users, the IAM User setting Required User Actions is set to:UPDATE_PASSWORDThis appears to be affecting all users in the cloned environment.Does anyone know what could cause this required action to be applied during or after a clone? We would like to understand the cause so that we can avoid the same issue in future environment refreshes.

Hello. Could you please provide information on the import and export processes and requirements?

Hi All, We are testing MRP  before we jump to cloud 9. ( plan is to move from Apps 9 to Cloud)All looks good but we found some of the SO due dates in Apps9 and Cloud 9 varies,.Steps we took.mirror both base data  inv/shop orders /customer orders and master data in both environment  Apps9 and Colud. Run MRP with adding some new Customer orders (both identical in Apps 9 and Cloud) Check the MRP out put. 99% MRP out put same in both Apps 9and Cloud 1% Shop orders Due date  in App9 is much  than Cloud. ( some orders has 2 days some orders has 5 days etc)I am trying to look for a reason   why there is a difference ?check master data for all the affected SO  ( manufacturing lead time /Routing etc).. all same in both environment.No Luck So far , can anyone direct me to get the bottom of the issue int this case?

Does anyone know what ‘Microsoft Windows Azure’ section in the Apps 10 supported systems refers to? In terms of which part of our architecture. We don’t want to upgrade something that is not suitable etc.

Hello,We are running IFS Cloud 25R2SU07 with 120 users. The middel tier has 128 GB of memory, but only 25 GB is userd. We tried to downsize for cost reduction to 98 GB of memory, but IFS MT was not starting at all.Did you experience this kind of behaviour  in your Remote Cloud deployment ?Your feedback is welcome. 

Dear Team,Has anyone worked with IFS on Business Value Assurance (BVA) as part of an IFS Cloud upgrade, ERP implementation or business transformation programme?IFS describes its approach in three stages:Model the Business Value: Establish a shared vision using the IFS Six-Box Model™, covering strategic initiatives, KPIs, current and desired future states, obstacles, enablers and the financial business case. Conduct a Business Value Assessment (BVA): Identify and assess potential process improvements, efficiency opportunities, cost reductions and other benefits arising from a proposed technical or process-driven change. Scope Delivery to Expected Value: Translate identified value drivers into prioritised implementation scope, aligning delivery and adoption with the intended business outcomes.The approach sounds relevant, but I would like to understand how it has been applied in practice and what value it has delivered for customers.For those who have used BVA with IFS, I would appreciat

We are in progress of migrating data from our legacy application to IFS cloud, with respect to Unstructured data we have files such as Images, PDFs, documents and Certificates to be migrated. So while going through the IFS documentation we were able to see IFS cloud File migration tool has the capability to achieve our goal, However we saw contradicting statements in the documentations as below: “This tool copies BLOBs/files from almost any source database to Cloud File Storage” “the intended audience as customers upgrading from IFS Applications to IFS Cloud”“the required FsMigTool.sql is ONLY meant to be installed in the IFS Applications source database.” Could any one help to get a clarity here, also if there are any other approaches we should take mention that as well.  

Dear Team,I am new to IFS cloud deplyong the solution on-premises. Kindly recommend third-party tools that I can deploy to help me with managing user licenses and that can also be used on other platforms. Also if there are tools i can use for helping in administration and they are not part of the default delivery.

Hi,I would like a PM Action to be generated with a specific planned start time.For example, our maintenance window is between 19:00 and 01:00. When the PM Action is generated, I would like the planned start time to be set to 19:00.Is it possible to control the generated PM Action timestamp in IFS 10 enterprise

I am trying to model a process called pre-staging in IFS Cloud where a manufactured part is tested together with several other parts, including both manufactured and purchased parts. The test itself does not consume the components, but I need to document which components were used for which test, including serial numbers.I also need to record the fact that this test takes time and money, so it would be important to document the test effort and related cost as well. Ideally, the solution should capture both the technical traceability and the business aspect of the test execution.Is there a standard IFS Cloud solution for this requirement? If yes, which standard process or standard object should I use to record test usage, serial number traceability, and test cost/time documentation without building a custom solution?

Is it necessary to update the manifest required for the Excel add-in in conjunction with IFS Cloud updates? Also, if you are aware of the update procedure (including steps for end users of the Excel add-in), could you please let me know?