Solved

Hello,In Serial Object there is option to Add Serial to service contract, how this works ? In 23R2 

Is it possible to disable  "Send Email to" when you print a report On IFS Cloud? Our users are receiving many mail that they don’t need. 

Our organization is upgrading from assyst 11.2.3 to assyst 11.7.2. In our current version, optional fields in the service catalog have an (Optional) tag below the field’s name. However, it looks like that tag has disappeared in 11.7.2.Is there a way for that tag to be shown in 11.7.2 automatically? Going through every field of every form to give them a new prefix or suffix is very inconvenient. For reference: In 11.2.3: In 11.7.2:Thanks.

Hi All, I created a simple Custom Event with Event Action  Type Rest Call and Called a POST Action.e.g.Rest End Pointhttps://puhawa5-ru-del1.build.ifs.cloud/main/ifsapplications/projection/v1/PurchaseAdditionalCostTypesHandling.svc/PurchaseAdditionalCostTypes Authentication = ROPC.When I trigger the event , it gives me the same error in Application messages even if I use a different Rest End Point. This seems to be a bug (even if I have done something wrong) as I am not sure why I get following error.“ExecutionException from Sender thread Caused by: java.lang.ArrayIndexOutOfBoundsException: Index 1 out of bounds for length 1”I cannot find any issue with the payload. Event Action Setup   Any thoughts?

Hi experts,I have an issue with the required part number not populating in the LOV for Manage Fault Information.The part is in active status in the Task Card, but I suspect that the serial initialization status may be affecting this issue. If that is the reason, could you please advise on how to set the correct serial status? Please refer to the images below. May you kindly share the insights to put this part to manage fault information field?IFS Cloud 23R1Thank you 😊

Hello All, In the assystETM we have a mailbox reader where we take key words from the subject line and then match it to a relevant Import Profile so we can be a bit more granular in how we log emails from application system alerts.Now we want to expand it so we can read specific text within the body of an email and then apply that as a match to an Import Profile, please see below my JS: if (variables.subject.contains("Change based alerts")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("Workflow Approval")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("BYOD FI02")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("Post Journal")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("An error occurred while processing batch job PN")) {"ABG-AX2012-INCIDENT"}else if (variables.subject.contains("AIF Detail Report - Premier Nutrition")) {"ABG-AX2012-INCIDENT"}else if (variables.subject.contains("An error occurred while processing batch job ASN")) {"ABG-AX2

Hello.I have been looking at the Single Occurrence address in IFS Cloud.I created a customer order and the option was no editable. changed this to editable within page designer.When i set the flag as true the information within the delivery address info is not available.  any ideas? I have checked environments being logged in as IFSAPP.

Hi there! We want do use the average capacity of a work center to calculate the lead time of our routings. I know you can calculate the average capacity for a single work center, but we have a large number of work centers on witch we have to calculate the average capacity on a regular basis.Is there a background job, that can be scheduled to calculate the average capacity of all work centers of a site. Thanks,Chris

Hi Community, I’d like to get to know your opinion about forecasting process when using Configured Parts. Do we have any tool or workaround in IFS 9? Master Scheduling works for Part level, doesn’t support configuration. Configuration whereas determines multilevel BOM and lets you know purchase components. The goal here is to establish rough procurement plan and secure crucial long lead-time materials when there are no Customer Orders yet.  Any ideas / tips&tricks would be appreciated. Regards, Lukasz

What is the formula IFS uses to calculate DSO?  I have seen some help topics that mention they found the formula in the help pages, I am not finding it.

Hi, when deploying with the "SUPPLIER_INFO_GENERAL" view using Data Migration Manager, I get this error:I guess the problem comes from the fact that the metadata "AUTO_GENERATED", column "DEFAULT_LANGUAGE" and column "COUNTRY", there is no value : I don't see why this problem occurs, since it's not present in the other views.The error seems to be almost the same as this topic on Community :https://community.ifs.com/topic/show?tid=23864&fid=333I've tested the solution but nothing changes.Can you help me?Thanks in advance.IFS Cloud version: 23R2 SU1 

How can I check the changes made from Apps10 to cloud?

HiWe have a customer which is complaining that the site access hour are not refreshed in mobile edge..The scenario is at first the customer site has no access hour defined (for example), There is a service order assigned to a mobile technician. On his mobile device the technician can see that there is no access hour defined in the module site details / acess hours this is ok. Then in the back office the Access hours are updated on the site.This information is not pushed to the mobile device , even if a new service order for this site is assigned to the same technician.is it normal ? thanks for your feedbackChristophe 

We are testing credit card transactions connected to expenses. The migration job is a success and we are able to connect credit card transactions with the expense sheet. Then we confirm, approve, and authorise the expense sheet which creates the E voucher. Now we want to show this expense as paid however there is no way to move forward because the credit card type is non-reimbursable. How do we continue from authorised to paid? There is a credit balance in non-reimbursable account which we can set off through mixed payment. However, the expense sheet would be unpaid state with a balance.  

Error When create a picklist for WO structure   Select from the list  Details of Error Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> System.NullReferenceException: Object reference not set to an instance of an object.   at Ifs.Fnd.ApplicationForms.cRecListDataField.AddDisplayColumn(SalWindowHandle hWnd, FndDataColumnCollection& columnCollection)   at Ifs.Fnd.ApplicationForms.cRecListDataField.CreateDisplayColumnCollection(SalWindowHandle mainColumn, SalArray`1 childColumn)   at Ifs.Fnd.ApplicationForms.cRecSelExtComboBox.CreateDisplayColumnCollection()   at Ifs.Fnd.ApplicationForms.cRecSelExtComboBox.AssignColumns(SalArray`1 saTitles, SalArray`1 naAlignments, SalArray`1 naWidths, SalNumber nNumColumns)   at Ifs.Fnd.ApplicationForms.cRecSelExtComboBox.__CreateColumns()   at Ifs.Fnd.ApplicationForms.cRecSelExtComboBox.cRecSelExtComboBox_OnAM_RecordSelectionSqlStmtGet(Object sender, WindowActionsEventArgs e)   at Ifs.Fnd.ApplicationForms.cRecSelExtC

Hello All,I am trying to add new lobby element in Tech Portal ‘Maintenance Engineer’ lobby and system is not listing the newly created lobby element while adding to the lobby.How can I add this to the Tech Portal Lobby? Thank You,Aravinda 

In Payment Schedule for Purchase OrderWhen entering a schedule line for Pay Sched Line Type = “Retention” the user enters a Percentage of “10.18” but on leaving the field or saving the record the Percentage is rounded to 1 decimal place meaning that the Percentage is now “10.2” meaning that the Planned Amount is wrongly calculated as as 166,902.5286 instead of 166,575.2687 a difference of 327.25986 Can we amend the decimal places and if yes, where can this be amended.  Many thanks. JohnAPPS 10 UPD 22.

Are the Max Travel Time, Max Travel To and Max Travel From fields on Scheduling Resources available for use in Dispatch Console without PSO? For example, when we schedule work orders for resources we want their travel time to be shown on Dispatch Console and the work order start time to be moved according to the required travel time.

What are the differences between match po receipts, match po receipts per line, match po receipts per part?

We have been attempting to migrate absence data into an environment as a trial for bringing absences in that are registered outside the system. The migration job uses the ABSENCE_REGISTRATION view using the INSERT_OR_UPDATE procedure.  I am experiencing two issues, this is the first. We are able to successfully bring the absences into IFS Cloud however when the value is less than one day (irrespective of the absence type setup being working hours or working days) the system automatically turns absences less than 1 day or less than the scheduled 8 hours into 1 whole day or a full day schedule. The issue we have is that it isn’t uncommon to book less than your scheduled hours yet when we try to migrate data into this view we aren’t able to successfully include a time in the format. Does anyone have experience of a similar migration job where you have encountered the same issue?Things I have tried so farUsing TIME_FROM and TIME_TO but only a date format is being accepted. When you run a r

 Hi,I have added a new column to window cTableWindow. I turned to queryable property to true as shown on the picture but it doesn’t show up F3 search screen. Thank you. 

On mobile, is it possible to stop typing in the lookup field and perhaps stop typing in a field for reading the qrcode? If it is possible via script, can you give an example?

We have a bit of an issue. HR registered the employee with wrong Person ID on Employee module and when I create a new user on solution manager I cannot choose which person can I attach to this user so that this user can also login on Aurena and can able to see HR self services like time balance,holiday etc.. This user cannot see those following because the user is connected to wrong person ID.  User When clicking View personal information for this User-- I want to change that user ID to the correct one. 

Hi,Our DB server is spiking at 99% really often, I tried to find the problem, but I cannot find. Only thing, I run a top session and had this below. it seems that IAM session is taking all my cpu: Any ideas?We are running IFS Cloud 23.2.5, on-premises Thanks, Gianni Neves

We are looking at improving UX through ticket logged emails base on source; e.g., 'We have logged a ticket following your call to our Support Analysts' when logged with the source of 'Phone'.We have successfully implanted this when using the system defined source options using the code below...ADDITIONAL VARIABLE[AV_SOURCE_TYPE"] = "event.receiveSourceType",ACTION PROCESSOR RULE{        [[ Internal User - Logged Email - Self-serviced by Portal]],        [[            ACT_TYPE_SC == "ASSIGN"                and (tonumber(ACT_TYPE_COUNT) == 1)                and (EVENT_TYPE == "i"                    or EVENT_TYPE == "s")                and (AV_REPORTING_USER_SC == AV_AFFECTED_USER_SC                    or AV_REPORTING_USER_SC == "")                and (AV_AFFECTED_USER_SC or "") ~= ""                and AV_AFFECTED_USER_SC ~= "XXEXTERNAL USER"                and AV_SOURCE_TYPE == "assystnet"                and (tonumber(AV_BUNDLE_EVENT_ID) == 0)        ]],        strSendMailV2 .. "TEMPLAT