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Please can you let me know how a customer is able to obtain a SOC 1 Type 2 report from IFS for their auditor requirements around IFS and ADP.They are an IFS Cloud Hosted Customer.Many thanks

Hi, I have tried to calculate the “Expected lead time” but with out success?Here in the community it have several posts about this topic, but I was not able to the calultion as mentioned.Dos some Body could me please help?I have tried this way:Thank you for your support.BRMilanko 

I am trying to check the route of the Person from home base to first Task. Lat/long is set on Person an d Task related Place record, address is correctly set with Lat/long. But still route is not getting plotted between Person to First Tasks. But, when I assign second task to same Person, route is visible. Is this the right behaviour or someting is missing to be configuered Between Resource and Tasks no route is plotted Between two tasks route gets plotted 

Please follow this pocess:Process 1IEE: set up a B2B-user and connect it to customerIEE: Connect a functional object to a customer (= default customer of the B2B-user)IEE: Connect document to the functional object (document class is enabled for B2B)B2B: log on with B2B user from aboveB2B: select the functional object where the document is connected in IEE and verify if the connected document exists => document which was connected in IEE does not existWhy is the connected document on the functional object not visible in IFS Aurena B2B?Other way around: Process 2B2B: connect a document to a functional objectIEE: select in frame functional object the object from above where the document was connected to in B2BIEE: verify if the document which was connected in B2B exists = it is available in the attachments => this is the expected resultWhy is process the document not visible?Thx for your support in advanceHarald

Is there a flag that will allow service technicians to do manual time reports in mWO for future time?  I have checked company details, workflow configurations, and system definitions 

I have deployed a new Quick Report in our environment and when users try to run this report from Aurena they get an error message stating that they need the DEFINE SQL system privilege.  Do they truly need this permission?  This was never required in IEE and I do not want to give users system privileges unless absolutely necessary.  Thanks

In a company A, there are two sites (Site1&Site2). The maint org. of Site1 create a fault report and the maint org. of site2 should execute. The two sites are two différent business units. What setup (Main org., resources,..) do I need to make this possible?

Having an Upgrade von IFS Applications 8 to IFS Cloud we faced a strange occurence.During the first upgrades, there had been no issue displaying the attachments in the system. Now, for this environment, the attachments are just not working.Here you can see some details from the system in the current state.  Attachments not available  Documents are not available Trying to view a document results in an error   Error while downloading the file. Failed to connect to FTP ServerRepository is set to FTP     On DEV environment the repository address is a different one       And on DEV everything is working fine. Attachements are displayed without issues. It is not clear, why the attachements are not shown. Any idea regarding that? The documentation does not give a hint about this functionality.Addition to that: No attachments are working in the whole system. This is not connected to the object connections. Adding a screenshot of the pods as wellKind regardsTT  

We are upgrading from Apps9 to IFSCloud but run into issues trying to get the database to upgrade. The only upgrade that works is from the original Buid-Home on 22.1.4 but it was my understandign that recreating the build-home would allow me to upgrade directly to 22.2.4 without going through the intervening steps, however all I get is database errors, especially in INSTALLATION_SYS and DATABASE_SYS as if its missing data in the buildI can upgrade the inital 22.1.4 build but I have to use the --set deliveryValidationEnabled=false parameter as my baseline delivery IDs are mismatching and I’m unsure what the purpose of the deliveries without Baselines is.I’m sure I am missing a part of the process but not sure which part so any advice would be great.

Hi, Are there any existing macro layouts for document management in Cloud ?For example, create a PDF file when we are checking in a Word document.Thanks! Linda 

Can someone explain why there are black dots in the navigator items? 

Community, Can IFS limit a set of parts read only? Thank you.

Is it possible to reserve material on a mobile work order and have the reservation show in the inventory parts in stock reservations screen?Thanks in advance Mark

I’m working in IFS Developer Studio in a Cloud 21.2.9 environment deploying new operational reports and uplifting existing custom operational reports.  In my .rdf, there is a place for the report definition which uses Report_Sys to create the Report Definition in the application.  I’d like to create the report layout entry at the same time so it doesn’t need to be created manually in the application.  I realize that I’ll still need to import the actual layout in the application but I’m trying to skip the step of having someone manually create the layout entry after the report is delivered to the various customer instances.I’m looking for advice on what the best practice is to accomplish this.  I did find that there is a Report_SYS.Define_Report_Layout_  procedure which I can put in the report definition section of my .rdf and which will create the layout entry.  The only issue is that it creates the entry with Design Time  set to TRUE.  I’ve found that this makes it impossible to delet

Hi,Is it planned on the MWO roadmap to provide an offline capability to report an incident and to execute a safety inspection, in sync with Health & Satefy module ?In the Service industry, these types of actions are performed on the field and it can be in remote places with no network connection.This is a game changer for the customer I am currently working for.Kind regards,Lénaïc

Hi,Is it planned on the HCM roadmap to provide an offline capability (via a mobile app for instance) to report an incident and to execute a safety inspection, in sync with Health & Satefy module ?In the Service industry, these types of actions are performed on the field and it can be in remote places with no network connection.This is a game changer for the customer I am currently working for.Kind regards,Lénaïc

Good Morning,  We recently converted a location from a legacy system (discontinued) to IFS Apps 10 and need to complete a Customer credit that was originally in said legacy system.  Is it possible to create a Misc Credit in IFS that is not tied to a Customer Order for a Customer? Thank You

Hello, Is there any way to have formatting when we write guidelines? It is a shame that it is so basic… Even Windows Sticky notes have more formatting options!  

We have recently upgraded to FSM6 from Metrix5. in Metrix we added lines to the request description field (request.cust_prob_descr) using SQL Agent jobs, and started each added line with a CHAR(13) carriage return. in FSM we are unable to make changes to any other request field via the User Interface (desktop client) on any request where one of these lines with a carriage return has been added. On Save we get an FSM Error message on a pop-up with the statement:“Row(request_request, ([request_id])) was changed after it was selected. Reselect and try again.”If we remove the carriage return on Excel and reimport the description, or if we remove the carriage return with a sql update then we are able to modify the request again using the User Interface. Unfortunately we require the added information lines and the carriage returns in the description for our mobile application. Therefore we want to be able to make changes to any request field AND keep our char(13) in the description field.Any

Hi Community, The below issue comes in IFS Cloud 22R2 version. Internal Price for the Project has been set Now, 1 hour has been reported to Activity A1. With the cost of 150This is correct as it has properly fetched from the Internal Price setup. Create a Resource with a cost of 20 There are no Persons connected to this Resource Add this Resource to a different Activity A2 in the same ProjectWhy the Planned Cost is shown as “150” here ? This problem comes when there is already reported time for some activity in the project.Anybody has an idea ?

Hi All,We got this error from a cloud 22R2 client and we had to reboot the Linux box to bring this environment back online.And now we are trying to find the root cause of this incident.But when we create mct1 logs, most of the logs have been initiated when we restarted and couldn’t find much information relevant to this downtime.We checked database alert logs but there were no suspicious records related to this offline.And we couldn’t find errors in Event Viewer as well.Could you kindly let me know where to look to get more information, please?Appreciate your valuable suggestions and opinion on this.IFS Aurena client version: 22.2.1.20221024062126.0

Hi,Does anyone know that how to get the information for these fields, when we are doing a middle tier development on cloud environment. I’m trying to do an integration for 21R1.  Thank you.Kavindu

Hi team, We have an MRO who receives the engine for repair and, while disassembling it, sometimes determines that engine is beyond economical repair and, therefore, will strip the items to stock.  This will require labor, tools, and the costs involved in disassembly/disposition operations. CRO was created for those items and performed repairs if parts could be repaired. The output of this is that we end up with 10 to 20 parts in stock that are in a serviceable condition that equals the value of the labor, parts, and capital. When performing stripping down the engine and sending items to stock, the assembly side of the Complex assembly MRO work order does not need to be completed. (Only disassembly SO are closing) Can we do this in IFS App10 so we can close CAMRO without completing the assembly section of a work order?What is the most convenient way to perform this strip down to stock using complex assembly work orders? Thank you!

HI!We use funtion Email Order… for PO. IFS will send mail to supplier automatically. Then supplier guy will reply our buyer to confirm the PO. But last week, we move our mail system from Domino to MS O365. Then this function doesn’t send mail anymore. The action setting as follow. Other mail type event if From User is not &REPLY_TO_USER. For example followed one works right. Is anyone help me? Thanks in advance!

How do you add new Report Definitions?