Solved

We often do a production copy to our preproduction environment. Is it possible to route all the event triggered emails to one admin email address so that users are not sent false emails from the preproduction environment?

Hi all,Would you kindly advise if we can add Measurements into the Objects on Work Step level from the MWO App.? We are using the IFS MWO Service 10 and currently the ‘Measurements’ tab allows to set measurements on the Objects appear in the Work Task level. Many thanks for your kind feedback.  

In the Service Designer I want to reorder the Service Link entries.  However, when I try (either by drag-and-drop or using the hotkeys) the ‘Outdated Data’ message box appears and the changes aren’t made.  Sometimes it shows that the move has been completed, but when the Service Designer is reloaded or when I log into the Self-Service Portal to see they actually aren’t.  I can reorder the Offerings without an issue.There’s no one else using the Service Designer or logged into the application (as this is being done in test at the moment) so there’s no user conflict possibility.How can the Service Links be reordered, please?Thanks

Hi team,Quick Question please, Can a single user be granted mutiple LTU’s. Amn example is where a user is a PR/PO authorizer and the same time this user is an authorizer for invoices. Will that work if we assign to LTU’s to this user? FTU is not needed in this case only LTU. Kind regards,Mustafa

I create a quick report from view created in database but when try to order report I faced this issue I need urgent help please.is there any missing step or something?

Greetings, IFS Community! Is there anyone who has experienced that the event email has been sent and can prove that this is the case because when you search under application messages the status is "Finished", no errors are displayed, and you can even click on the application message ID to verify that this is the message that the user is meant to receive. However, the user did not receive the email, but a few times the user did receive it.The event is functioning and there is no error in the application. Has anyone ever experienced something similar? We are using the EXCHANGE server. Do you have any ideas? IFS in use is IFS9

I am trying to understand the pros and cons of the "Rename Part Number" function on the part serial record. I understand the value of being able to rename a serial number but how is the renaming part number function used responsibly? In industries that are engineering to order and where configuration management are critical to traceability and customer requirements, how is the renaming part number function used and controlled?

Could someone advise where I would be able to view the 1363 transactions that have been updated here, please?Thanks Linda 

If there are errors at time of import, we are accustomed to either having a link to click on in the screen below to see the error file or the error file downloads automatically for us. We no longer have either. How can we access the error file? Views shown from Chrome and Edge.

I installed MWO (Mobile work order) on my mobile & want to know if below functionality is possible as I could not find itStart document approval process via document details Run custom events How I can transfer my task back from mobile to desktop? 

 Hi We try to define inspection code per below list requirement per order lot size in control plan, it seems that it only can be defined as same sample size but not depend on order lot size, is it possible to make it happen and how to process?Thanks for your help. Susan 

Following error will pop up where deleting a record. 

Hi all, How can we add a custom field in aurena without using IEE?is this possible? if so pls share the documentation,Thank you Regards,Rakesh

Hi All  Has anyone experienced the following error message when installing the IFS Cloud Middle Tier server. This error happens when the install script comes to setup ifs-ingress. Error: looks like "https://ifscloud.jfrog.io/artifactory/helm" is not a valid chart repository or cannot be reached: failed to fetch https://ifscloud.jfrog.io/artifactory/helm/index.yaml : 403 Forbidden   Cheers Lee

I feel like I should be able to glean this from the wiki but all my attempts are coming to nothing. We want to put the Actioning user (or failing that the assigned user) name into an Action Template as people are not always signing off with their name when left to their own devices. Any help on finding the right variable name would be much appreciated. 

Hi Team, I saw item “Warehouse Manager” in latest GPL. May I know whether Mobile User is able to view and pick the articles from mobile app without having Warehouse Manager in Alliance? Thank you.

IFS cloud 22R2I was able to initiate the Ad hoc Work Reporting wizard and move to the stages but when I reach the Materials section, my attempts to populate the Part Availability for Issue Material section is not successful.I have tried several different combinations such as using the apply and reset buttons but I cannot seem to populate with any values. Has anyone successfully worked on this section ? Any tips to get this to work ? 

Hello Team,In Astea Alliance 14 - UAT Environment - We made a customization on Service Order History Module (c_order_line). We added a field called cst_ref → referring to the ref.no field in Service Order Module (order_line). Later we found that there is already a reference to ref.no field in SV history. Hence, we don’t need this customization, so deleted it.Unfortunately, the new field cst_ref was not removed from c_order_line table and was causing issues in invoicing. As now order_line and c_order_line is not idnetical in terms of columns. So, we reached out to IFS via support portal, and they asked us to drop the column using alter query and we did.Now the table is back to normal, but still the application cannot open anything related to SV history module. In event log we found that the application uses SELECT query in which it explicitly asks for cst_ref column (which is now removed), hence getting error.How to make application not use this column anymore?Need suggestion on this.

A long time ago, in an application far, far away, the rebel alliance was using Apps7.5 and forgot how to refresh cache.Help me IFS Community, you’re my only hope ;-)

@James Ashmore , @Björn Kleist We’re on a big Field Service Job and setting up the mobile service client.  Everything seems to be working, but we get this error when logging in and it makes you disconnect to log in the next time.  "error":"unauthorized_client","error_description":"Invalid client credentials" .  Any ideas.  We have to demo this thing Friday!Btw, does the service radio button on the resource group have anything to do with it.  We don’t know what that does.  

Hi All,  We are looking to create a report that shows what Purchase Orders were created manually and which purchase orders were created using Automatic Order Processing. I’ve been doing some digging in IFS for any fields that would show me something different for the Auto order processing and I can’t find anything. Has anyone written a report to show when Auto PO’s are created? 

Hello, Is it possible to add email as a variable to an already existing message in the messages manager?   Refards, Ayse

Is anyone aware of a way to Influence information pulled into assyst when Repeat Major Incident is  used in assystNET.  I am looking in particular at populating Reporting User (which is currently left blank). Using assyst 10 SP 7.5

Hi there, I am currently looking at expanding our use of Call Centre Cases in IFS (Apps 10). IFS use Cases to handle their customer support issues and have an auto upload email address set up which automatically adds emails to the Case that it relates to as contact notes. I was just wondering where in the application this is set up? Many thanks,Annie

Hi we currently use V14.5 but soon to move to 15.4.In V14.5 I frequently use the Manual SQL part of Export Template Wizard to create and run simply SQL, which is very handy.  I just tried to do the same in V15.4 but cannot find this option, so am wondering how I can run some SQL in V15.4?This is what I use in V14.5… ThanksChris