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Difference between FSM 6 and Cloud FSM(Service Management) 

In IEE, I was able to create a custom RMB in the Person page to open up an Aurena Page in a new Microsoft Browser. Now I am trying to add a $filter string to have the Aurena Page filter by the Person from IEE. The IEE field that I want the RMB to use is “PERSON_ID” and the Aurena page person id field name is “Cf_Person_Id”. These are the $filter strings that I added at the end of my Aurena URL, hoping would filter the page:?$filter=Cf_Person_Id eq $[Person_Id] ?$filter=Cf_Person_Id eq $[Person_Id]$ ?$filter=Cf_Person_Id eq $Person_IdNone of them work, the URL only works properly without these filter strings. Can we use an IEE field as a parameter in an RMB when opening up an Aurena URL and if so, how? 

I tried to set up my IFS Support password but every password is telling me that: The password does not meet the password policy requirements. Please check the mentioned 'Password Complexity Requirements'. I used the policy requirements, but it keeps being rejected.  Who can I contact about this?

Hi Everyone, I am setting up the middletier on an azure linux vm, and using an azure windows vm as the management server. Both of these are in one Virtual Private Network.I could configure and run the ps> .\main.ps1 -resource 'KEY' step. But when running the ps> .\main.ps1 -resource 'KUBERNETES' step, I get the below error.  Has anyone come across something similar to this?The generated key from the ‘KEY’ step is in the authorized_keys file of ‘ifs’ user in middletier server.Also I can SSH into the middletier server from the management server using ‘ssh ifs@managementserver’. It asks for the password though. I also tied setting the PrvKeyFile variable in the main_config.json but no luck.Thanks in advance.

HelloI am setting up ISO20022 payment files in Cloud 22R2. The output file does not contain the Clearing System ID or Clearing System Member ID. I have entered the data in Payment institute offices.  Does anyone know if I need to set up some other information as well? Kind regardsGlenda

Hi All,When I search for History Log under Presentation Objects by Component tab, I’m not getting the History Log subset within ‘IFS Base Functionality’.But if I do the same in the TEST environment, I can see them there.I’m login as IFSADMIN and have the same permissions as the IFSAPP user.The below image is from Production From PRODIn TEST we can see them as below.Kindly let me know how can I enable/add them back to production.Thank you in Advance.

Hello everyone. I have a client with a subsidiary in Spain that uses cash accounting for VAT returns. Does anyone know how to set this up in Cloud please? Many thanksGlenda

Hello everyone,Another question about customer invoices!I have migrated a thousand invoices with the external customer assistant. They have been migrated and are now in preliminary status. Unfortunately, the client made mistakes on the invoices and I need to delete / cancel them. Is there a way to mass delete the customer ?

We would like to create a new Frame that will be within a Basic Data Folder:  

Dear Community,I have a part which I dont want to track in inventory, but I want to track serial number after customer delivery. Documentation page (F1) says it can be done, but I couldn’t figure it out how.  1- I set serial tracking at receipt and issue to no. ‘FALSE’2-I set serial tracking in inventory to no. ‘FALSE’3-I set serial trackinf after delivery to yes. ‘TRUE’ 4- I created a Customer Order and reserved the part. (non-inventory serial tracking but serial tracking after delivery)5- I created a shipment and closed it. In this process, nothing was asked about the serial tracking of the shipped part. Kind RegardsOzgun Bal

The following error occurs while opening IFS BR (Office 365) 

what are the basic data that need to be configured to generate 1099 tax report and also how to generate it

In Apps9, (and going forward with our upgrades) would be good to conditionally alert users when emails from IFS advise if they are from our TEST database. Coming from PROD should be the norm and therefore nothing needed to alert the user.  Just adding DB_SID would not work, as users would ignore it - as it would be present for both PROD and TST. Ideally something like: if #DB_SID# like ‘%TST’ then ‘ This message generated from TEST’ Else NULL and add this to Subject line. Thanks 

Community, we come across this error when we are trying to copy a project delivery. see the error in screenshot attached. how to resolve this issue?  

Hello all. We need to use the external customer invoice assistant to migrate some invoice in IFS and we need to enter a specific voucher date (the 30/09/2022). But at each time, the only voucher date that is automatically entered is the day of the action of the import of the invoice.We don’t understand what is blocking our wish…Here our process if somebody has the answer :) It’s the invoice that I want migrate :For the exemple, the transaction date is 31/01/2022. Here is our external file template : Here is our load type (MIG) : When I want to implement the invoice : On the external customer invoice assistant I select the load typ MIG and I enter my wanted voucher date. It’s transferred and checked without errors.I create the invoice and here is the basic screen that appears with the voucher date of today. I change the voucher date.My invoice is succesfully created but with the wring voucher date. Samed if I poste the invoice.What’s wrong wit my parameters ?

Hi,  With the help of Sajith D in this topic I was able to config SSO login for our Cloud R2 setups: “https://community.ifs.com/upgrades-updates-81/azure-ad-sso-with-ifs-cloud-r2-17998”Problem is now that as soon as I configure the “Directory ID” on a user so that the user can login through SSO, they get below errors once they are logged in: They are logged in but unable to see any pages. They can log out however. Their profile settings show no data for them.I have done this on three different environments with same result. If I remove the Directory ID they can login as a database user without problems.Am I missing something essential here? IFS Cloud documentation seem to say I only need to define the directory ID after the SSO is setup in IFS IAM.Help would be appreciated!  /Jacob  

Question from my dispatch team: sometimes we want to assign a service order to a date before the Open Date (our schedules can be a bit liquid). To do this they have to open the order and change the Open Date to (at least) the date they want to assign it to. This is very cumbersome if we need to do it on several hundrer orders. So - is there a way to overrule this?

I received the below request. to apply on IFS9i didn’t use IFS payroll system before.please advise. Please correct the numbers in IFS as per revised rate before processing payroll for January. Furthermore, since the nature of transaction is prepaid, credit entry should be mapped to below prepaid account not to accruals. Please correct the existing mapping.  

Hi all,  Can a manual commitment over ride the prerequisite demand of a job ?FSM has sent the prereq over OK:7275 should be scheduled before 7274, but PSO has scheduled them the other way round, I notice in FSM that these have been committed by a user rather than the system. Would this over ride the prereq set on the job ? Task 7274’s SLA doesn’t start until the day after, so the system would not have been able to schedule it. (plus it’s out of shift when committed). Thanks for any help

I have referred the documentation of the latest released FSM version (FSM6U20), and this version only officially supports "Android 7 through Android 12. Our customer would like to know in which upgrade we will be providing official support for android 13. Could you please kindly let us know in which upgrade we will be providing official support for android 13? 

Hi all,Is there documentation regarding (data) security for FSM (client, web-client and mobile). Need to know how encryption, data storage etc, is managed.Regards, 

Has anyone seen Resource Groups not showing up when creating additional work in the Service Tech Portal?“The permission sets are completed in Aurena Tech Portal. I was trying to test creating new work and ran into an issue (see below). The Resource Group drop-down doesn’t have anything for me to choose from so I cannot Create New Work. Do you know why there isn’t anything in the drop-down? I would like to move forward with the Workshop – of course it could be something I’m not aware of that should be done.” 

Hi Team Can someone explain, how to configure rule based on New Automatic Posting for “GL Automatic Posting Rules”. Request you to provide examples / scenarios where this New Automatic Posting  Rule can be applied.Refer the screenshot below:  

Hopefully this is an easy one: How can I request a match on the Name of the Single Select Lookup instead of it’s Shortcode? In this example, we can match application-subdomain, a Single Select Lookup, based on Shortcode, without issue. The wiki makes reference to things like .singleSelectValue.name but I’ve not been able to figure out the appropriate code for the left-hand side of the assignment in order to perform the lookup based on the Name value of the Single Select lookup field. Are there more examples of this somewhere? Or is it always based on Shortcode and I need to use a lookup table? 😀 Thanks so much,...Donovan

Hi, I'm trying to migrate invoice plans details using migration job. But it is not loaded Sub project ID and Activity ID columns to the File mapping tab. What would be the reason for that?