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Customer invoice posting error (Update not allowed when status is closed)

  • Feb 20, 2023 9:27 AM UTC
  • 2 replies
  • 271 views
Do Gooder (Customer)
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  • AshK
  • Do Gooder (Customer)

Hi,

I am getting the following error when trying to post a credit invoice.

ORA-20105: Invoice.ACCERROR1: Error (Update not allowed when status is closed) occurred while booking Invoice CR XXXX.

Any idea how to fix this ?

 

Best Regards,

Ashwini

Best answer by Adam Bereda

Hello, 
This error appears usually when system is traying to modify closed object. Is your credit note related to customer service contract or customer agreement? This might be the case...

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    2 replies

    Hero (Customer)
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    • Adam Bereda
    • Hero (Customer)
    • Answer
    • Feb 20, 2023 1:55 PM UTC

    Hello, 
    This error appears usually when system is traying to modify closed object. Is your credit note related to customer service contract or customer agreement? This might be the case...

    Regards, Adam
    Do Gooder (Customer)
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    • AshK
    • Author
    • Do Gooder (Customer)
    • Feb 20, 2023 3:08 PM UTC

    Thank you so much Adam 😊

    Customer Agreement connected to the order was in Closed status. Activating the agreement and processing the invoice solved the issue.

    Regards,

    Ashwini

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