Solved

Question from my dispatch team: sometimes we want to assign a service order to a date before the Open Date (our schedules can be a bit liquid). To do this they have to open the order and change the Open Date to (at least) the date they want to assign it to. This is very cumbersome if we need to do it on several hundrer orders. So - is there a way to overrule this?

I received the below request. to apply on IFS9i didn’t use IFS payroll system before.please advise. Please correct the numbers in IFS as per revised rate before processing payroll for January. Furthermore, since the nature of transaction is prepaid, credit entry should be mapped to below prepaid account not to accruals. Please correct the existing mapping.  

Hi all,  Can a manual commitment over ride the prerequisite demand of a job ?FSM has sent the prereq over OK:7275 should be scheduled before 7274, but PSO has scheduled them the other way round, I notice in FSM that these have been committed by a user rather than the system. Would this over ride the prereq set on the job ? Task 7274’s SLA doesn’t start until the day after, so the system would not have been able to schedule it. (plus it’s out of shift when committed). Thanks for any help

I have referred the documentation of the latest released FSM version (FSM6U20), and this version only officially supports "Android 7 through Android 12. Our customer would like to know in which upgrade we will be providing official support for android 13. Could you please kindly let us know in which upgrade we will be providing official support for android 13? 

Hi all,Is there documentation regarding (data) security for FSM (client, web-client and mobile). Need to know how encryption, data storage etc, is managed.Regards, 

Has anyone seen Resource Groups not showing up when creating additional work in the Service Tech Portal?“The permission sets are completed in Aurena Tech Portal. I was trying to test creating new work and ran into an issue (see below). The Resource Group drop-down doesn’t have anything for me to choose from so I cannot Create New Work. Do you know why there isn’t anything in the drop-down? I would like to move forward with the Workshop – of course it could be something I’m not aware of that should be done.” 

Hi Team Can someone explain, how to configure rule based on New Automatic Posting for “GL Automatic Posting Rules”. Request you to provide examples / scenarios where this New Automatic Posting  Rule can be applied.Refer the screenshot below:  

Hopefully this is an easy one: How can I request a match on the Name of the Single Select Lookup instead of it’s Shortcode? In this example, we can match application-subdomain, a Single Select Lookup, based on Shortcode, without issue. The wiki makes reference to things like .singleSelectValue.name but I’ve not been able to figure out the appropriate code for the left-hand side of the assignment in order to perform the lookup based on the Name value of the Single Select lookup field. Are there more examples of this somewhere? Or is it always based on Shortcode and I need to use a lookup table? 😀 Thanks so much,...Donovan

Hi, I'm trying to migrate invoice plans details using migration job. But it is not loaded Sub project ID and Activity ID columns to the File mapping tab. What would be the reason for that?    

We often do a production copy to our preproduction environment. Is it possible to route all the event triggered emails to one admin email address so that users are not sent false emails from the preproduction environment?

Hi all,Would you kindly advise if we can add Measurements into the Objects on Work Step level from the MWO App.? We are using the IFS MWO Service 10 and currently the ‘Measurements’ tab allows to set measurements on the Objects appear in the Work Task level. Many thanks for your kind feedback.  

In the Service Designer I want to reorder the Service Link entries.  However, when I try (either by drag-and-drop or using the hotkeys) the ‘Outdated Data’ message box appears and the changes aren’t made.  Sometimes it shows that the move has been completed, but when the Service Designer is reloaded or when I log into the Self-Service Portal to see they actually aren’t.  I can reorder the Offerings without an issue.There’s no one else using the Service Designer or logged into the application (as this is being done in test at the moment) so there’s no user conflict possibility.How can the Service Links be reordered, please?Thanks

Hi team,Quick Question please, Can a single user be granted mutiple LTU’s. Amn example is where a user is a PR/PO authorizer and the same time this user is an authorizer for invoices. Will that work if we assign to LTU’s to this user? FTU is not needed in this case only LTU. Kind regards,Mustafa

I create a quick report from view created in database but when try to order report I faced this issue I need urgent help please.is there any missing step or something?

Greetings, IFS Community! Is there anyone who has experienced that the event email has been sent and can prove that this is the case because when you search under application messages the status is "Finished", no errors are displayed, and you can even click on the application message ID to verify that this is the message that the user is meant to receive. However, the user did not receive the email, but a few times the user did receive it.The event is functioning and there is no error in the application. Has anyone ever experienced something similar? We are using the EXCHANGE server. Do you have any ideas? IFS in use is IFS9

I am trying to understand the pros and cons of the "Rename Part Number" function on the part serial record. I understand the value of being able to rename a serial number but how is the renaming part number function used responsibly? In industries that are engineering to order and where configuration management are critical to traceability and customer requirements, how is the renaming part number function used and controlled?

Could someone advise where I would be able to view the 1363 transactions that have been updated here, please?Thanks Linda 

If there are errors at time of import, we are accustomed to either having a link to click on in the screen below to see the error file or the error file downloads automatically for us. We no longer have either. How can we access the error file? Views shown from Chrome and Edge.

I installed MWO (Mobile work order) on my mobile & want to know if below functionality is possible as I could not find itStart document approval process via document details Run custom events How I can transfer my task back from mobile to desktop? 

 Hi We try to define inspection code per below list requirement per order lot size in control plan, it seems that it only can be defined as same sample size but not depend on order lot size, is it possible to make it happen and how to process?Thanks for your help. Susan 

Following error will pop up where deleting a record. 

Hi all, How can we add a custom field in aurena without using IEE?is this possible? if so pls share the documentation,Thank you Regards,Rakesh

Hi All  Has anyone experienced the following error message when installing the IFS Cloud Middle Tier server. This error happens when the install script comes to setup ifs-ingress. Error: looks like "https://ifscloud.jfrog.io/artifactory/helm" is not a valid chart repository or cannot be reached: failed to fetch https://ifscloud.jfrog.io/artifactory/helm/index.yaml : 403 Forbidden   Cheers Lee

I feel like I should be able to glean this from the wiki but all my attempts are coming to nothing. We want to put the Actioning user (or failing that the assigned user) name into an Action Template as people are not always signing off with their name when left to their own devices. Any help on finding the right variable name would be much appreciated. 

Hi Team, I saw item “Warehouse Manager” in latest GPL. May I know whether Mobile User is able to view and pick the articles from mobile app without having Warehouse Manager in Alliance? Thank you.