Here’s the scenario: a contact is renewed for 12 months (from 01.04.2023 to 30.04.2024) and invoiced for the period of 01.04.2023 to 30.09.2023. But then we need to cancel the contract from 12.02.2023 (prior to renewal). We are not allowed to cancel a contract outside of the current active period. And we can not cancel the renewal as it has been invoices in the current period.
I have tried to create a credit note towards the invoice for period 01.04.2023 - 30.09.2023. But this does not “roll back” the invoice on the contract.
Any advice about this? Or do we just have to cancel from the earliest possible time (01.04.2023)?
UPDATE: in 15.2 we were asked if we wanted to cancel EVEN if it was invoiced in active period
Best answer by Phil Seifert
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