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HiHow can you cancel a voucher entry?in Cloud there is no button where you can cancel an voucher entry:  in Apps 10 there was a button where you can cancel a voucher entry  Thanks for an idea Best RegardsSophal

Please tell us more about the contents of Global Support Policy.Q1. For customers using IFS Cloud, if they exit “Continuous Support” without updating RU, 　will they be migrated to “Restricted Support”? Or will it no longer be supported?Q2. In ”Severity Level Definitions”(P5), what exactly is the definition of Urgency 1 through 3?Q3. In ”Error Correction Delivery Policy”(P6), the following is described.     “a single patch will only be delivered for the current Update -2 or later.” 　Does this mean, for example, that if the latest Update is 18, single patch corresponding to Update 16 will be provided?Q4. In “Glossary of Terms” (P9), does “Current Release” mean IFS Applications10 including all the latest Updates and single patches?Q5. Please tell me what exactly you mean by the following statements in “Current Release”.     “other currently supported Releases as designated by IFS in the then current IFS Support Policy.”Best Regards,

Hello!I’m a IFS user and I’would like to see all fault report generated inside my own site through the counters of maintenance engineer lobby.The main reason is to make easier for tehcnicians to follow up the task and to bring it to closed status.Thank you

I want to pull the Address Line 1 and Post Code from Location Addresses into Serial Objects using the Location ID as the Key. I cannot work out how best to achieve this and wondered if anyone could point me in the right direction?Thanks,

Hi all,One of our customer gets this kind of error from time to time while they doing WADACO things using aurena scan it 10.when i checked Touch apps server TASTrace log I can see below errors. Is anyone know what are those errors and where it occurs? is there a specific location to check?   these Tracelog file errors are related to the ORA-20114 session corrupted error mentioned in the image?Here I also  attached full error text file Please Kindly check on thisThank YouSara

Hi community!I have recently received a need from the business where we are looking into if it is possible to require our timeclock users to provide a reason if there is a deviation to their timestamp vs their work schedule. Since I have worked very little with the “Time Management” in IFS Apps 10 I wanted your initial feedback if this is even possible out of the box in IFS?To elaborate here is and example of what we are trying to achieve:Employee-1 is on a schedule where he is working Mon-Fri 08.00 to 16.00.On Tuesday he goes to the dentist and is not able to clock in before 09.00 which means that he is working 1 hour less that day than what his schedule says.We would like a solution where he is prompted to insert a reason (hopefully predefined list of values) for his 1-hour delay.The reason for us wanting this is that according to the Norwegian work regulations some absence is with pay, and some is not. Best regardsJoakim

How the AssetStartStop Event works in APM Module? Please advise.

I would like to know how to manage if there is a ban forbidding export to a certain country. So that, the customer order /sales quotation is not allowed to progress (stopped when releasing).I thought we can use the denied party-customer in the export control menu as shown below   But, we can release an order on a customer with a denied country.As mentioned in the page help : “Information about the parties that should be denied for use in an order can be filled in on the Denied Party-Supplier, Denied Party-Customer, Denied Party-Forwarder and Denied Party-End User pages which will then be considered before releasing orders.”I worry that something’s going to get missed somewhere.Anyone can help me ?  

HiNow, I have a garbled text issue for the Lobby’s help page as below,I want to know that if the help page is also text translation. How to fix the garbled text issue of help page. Could you share your idea.Thanks & Best regards!  

We are in IFS9 - I need to set-up an authorization Routing template or rule - not sure which might have what I need, that will allow me to have a back-up authorizer.  In other words, we only need one person to authorize, but we want to add another to cover when they are not available.  I have it set-up in the Routing template with both Authorizers at Step No 10 - but that requires both to authorize.  If I change the set-up so the Step No are 10 & 20, it still requires both to authorize but in an order.Is there a way to have 2 individuals but only require 1 authorization?  If not through the template, may another option?  Thanks!

Afternoon all. It is early doors on this functionality, but does anyone now if there is a permission relating to the administration of keywords on Offerings in the Service Designer in v11.6? I am interested in whether we can enable our business users to manage their own search terms.Thanks

My Customer would like to setup thier Crystal Server to integrate with their IFS Cloud application. Is this done by FS resources through a Case or if there is a way my Customer can do this?

I need to retrieve all purchased order lines of certain purchase group.purchase group is not available in the PURCHASE_ORDER_LINE_PART_CFV table.I need view or table or script to retrieve the purchased parts of certain purchase group.thanks in advance 

Hi, I would like to know why do we have a code part function ‘Internal’ when a page to include/exlcude IL code part already exists, what is the purpose of Code Part Function - Internal? and what is the difference between ‘Code Part Function - Internal’ and ‘Internal Code Parts’? If I mark the Code Part Function as Internal, then will this code part not be used in GL? And what is the Code Part Function - Internal Elimination used for? Thanks for your inputs. Best regardsRutuja

We have an standard “Terms and Conditions” PDF file we need to be able to send with the standard Quotations Report from IFS Cloud.  This should be a default attachment every time a quotation is emailed or printed.Any good instruction how to set up this in IFS Cloud? 

As far as I know, the ‘import company template’ function is not available in Cloud. we used this functionality to copy companies across instances/environments rather than do the set-up manually in each instance from the scratch. What are the alternatives that IFS cloud has to import a verified set-up from one instance to other (e.g. from pre-prod instance in 22R2 to live). Appreciate some advice here since it requires significant duplication of effort to recreate all of the set-up from the scratch between instances. Thank you,Sandy

 We are in cloud 21R2. In the attachments in customer window there are more than 20 documents attached but only 20 records are visible in the attachments, there is no way to change the view to list view. documents are shown only in card view. Is there a way to show all the documents in the attachment section without going to revisions?Only 20 documents are shown

Has anyone tried filtering an item field on a custom form to include all items with a specific configuration characteristic? I’ve been working my way through it myself with the help of the Wiki and Javadocs but seem to be missing something.My use case is to apply a configChar of ‘’Single sign-on’ to all applications that are set up for it, to present our user base with an incident relating to troubles logging in, and limiting the item selection to only relevant applications.Thanks in advance.

Hi, We want to logout users at night, automatically through a Process Flow, is there a execute API available for this or a Macro available to this that has the same behavior as the Logout button in License Module?  v15.1.05Thanks,Robin

Hello All.When I have a huge list in my maintenance plan (PM action), how can i hide the first row when the WO is finished. I want to see on the first row only the next one that required a WO to be generated.Thanks a lot

How to Optimize All column Widths in Aurena?

Community, I have a question about  total supply for purchase order in window Inventory Part Currently on Hand, Total Supply Purchase Order, quantity 54402.Purchase Order Total Supply​​​​meantime, i did a query for all active purchase order lines for the part, see below queryPurchase order line query for part active statusthen I get total purchase order lines, which sum total qty for 52000Active purchase order linesjust wondering where the rest of qty 54402-52000=2402 are?? Thank you.

When adding many attachments in Posting Proposals to an invoice we get this message.“Too many documents to transfer to overview page. Showing a limited list.”Is there a way to configure this so we can see all attachments added to the invoice?  

Dear All, Is there a possibilty to send a reminder to a customer about an unpaid invoice that didn't exceed the Due date? For example.The due date of a customer invoice is 31-12-2021. As reminder we would like to send a remninder at 20-12-2021.Can something be set-up in IFS with Reminder templates? Regards Raymond

Hi,when checking the Action Description of a failed process flow in the Process Flow Log, the description is cut short and the actual error, which is normally at the end, is not readable. Where can I get a full error log?