We have just upgraded to Alliance 15.4, and most of the users now use the Employee Web Portal. There are, of course, some functional differences between this and the Astea Browser. A question has come up: is it possible to auto-populate the Node on new contracts in WEP? With Astea Browser it is always set to the customer node (which is what we use 95% of the time).
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Hi Bjørn,
I checked this in our QAC which is latest version and this does populate the Node automatically so it looks like either a configuration somewhere (which I don’t find one) or there was a fix since your v15.4 SU2.
As soon as I know more, I will let you know but suspect it is an issue and would be resolved by upgrading.
Hi Bjørn,
Looks like a ticket needs to be logged. The design is to populate this field when you select the customer. R&D confirmed there are no configurations for this area.
I see it working in the following cases:
- V15.2 HF4 standard – populates the node
- V15.4 SU3 standard – populates the node
- QAC – populates the node
- V15.4 SU2 Waterlogic – with ASTC\ASTL enabled and disabled, does not populate the node.
It needs a debug analysis to find out why this is not working.
Hi Bjørn,
I have logged a support ticket on your behalf for this issue. We will be reviewing this further under support.
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