Hi, we are using V15.4.2.0We have had a few users report that Service Orders that they created via PM Batch and have already allocated to an SA, have disappeared later. They are not in history or cancelled, just gone from the system. I thought perhaps they had made a mistake but we have had such accounts from several different areas now.In a recent case, they knew the exact SV number and we could not find it with Order Locator at all and when we searched similar numbers, we found that there was a gap in the numbering for this SV (i.e. SV2310230098 was missing but SV2310230097 and SV2310230099 were there).I know that you can get a gap in numbering if you start to create a new SV and then abandon it without saving but once saved, I don’t know any way to delete any order, without trace.We have not found any way to replicate this so far and it happens rarely.Has anyone else heard of cases like this? Any idea why or how it could be happening? and of course, how we can stop it?Thanks, eve
