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Breaks Appearing in PSO Workbench for User Without Assigned Breaks

  • Mar 15, 2024 9:54 AM UTC
  • 4 replies
  • 82 views
Sidekick (Employee)
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Hi Experts,

 

For PSO users, breaks are appearing in the PSO Workbench unexpectedly. However, in the cloud end, no breaks have been assigned to this user in terms of resource availability, nor have any task templates been designated.

How are these breaks being generated for this user, and what steps can be taken to remove them?

 

 

 

Best answer by Alexander Heinze

You can see that Break Exists=Yes. Just expand the line using the drop down symbol at the very left of the row. 

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4 replies

Alexander Heinze
Ultimate Hero (Employee)
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Can you share a screenshot of the resource’s shift on Monday? This looks like an explicit break sent from Cloud to PSO.

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
Sidekick (Employee)
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  • MaheeshaK
  • Author
  • Sidekick (Employee)
  • Mar 15, 2024 4:39 PM UTC

Hi Alex,

 

 

Alexander Heinze
Ultimate Hero (Employee)
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  • Alexander Heinze
  • Ultimate Hero (Employee)
  • Answer
  • Mar 15, 2024 7:24 PM UTC

You can see that Break Exists=Yes. Just expand the line using the drop down symbol at the very left of the row. 

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
Sidekick (Employee)
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  • MaheeshaK
  • Author
  • Sidekick (Employee)
  • Mar 17, 2024 3:40 PM UTC

Thanks Alex, it solved my problem.

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