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We have a request from operations to make Action Group mandatory on all service orders (PM and UM). Is this doable, or are there obstacles that cannot be overcome?

Hello,I know that there is a limitation when it comes to updating the URL in a ExternalNavigationLink type Command Buttons. Any idea when this will be implemented in IFS Cloud?

Hello Good Folks in the Community,I’ve encountered an issue where “Project Transactions” created off of direct inventory issues to a Project Activity, doesn’t fetch the “Sales Price” from a “Specific Sales Prices” defined against the same Project. Environment - Apps 10Version - UPD 12See the following scenario: The Project in question has a “Specific Sales Price” (with a mark up %) defined against a “Material” type Report code (as highlighted in screenshot below) in “Project Setup Parameters” > “Pricing” tab. However, after Issuing some “Parts” against a Project Activity and execute the “Create Project Transaction” command in “Project Materials and Services” page resulting dialog box shows me that my “Internal Price” (Part Cost x Qty) is as same as the “Sales Price” (despite having a Specific Sales Price defined in the Project). Consequently the resulting “Project Transaction” has the “Internal Price” as the “Sales Price”, but i am expecting the Sales Price to be “Internal Price” x

Hi All,Is there a way of changing an Inventory Part from Manufactured to Purchased Raw?This is a previously ‘used’ Manufactured part that we now require to Purchase from a Sister Site. Is this possible please as I seem to be getting nowhere fast.

Hi all, 😊I would like to bring to your attention an issue regarding the movement of a serial object. Specifically, I am seeking clarification on whether it is feasible to relocate a serial object while in the "Observe the Service Object 360" page view, with 0 Active Requests and 0 Active Work Tasks, but with 1(1) Contract and 1(1) Recurring Program, as indicated in the attached Service Object 360 page.Despite numerous attempts, I encountered difficulty in moving the object, with an error message stating, "Service lines connected to this Object or its structure are already used in a Work Order or a PM action and cannot be deleted." To address this, I navigated to the relevant "Recurring Service Program" and adjusted the statuses of all requests to "Closed". However, despite this action, the status of the "Recurring Service Program" remained active, and I was unable to proceed with the movement.Upon changing the status of the "Recurring Service Program" to "Obsolete", I found that the m

Hi IFS Community, We have two remote instances named UAT and PROD. We are currently on IFS Cloud 22R2 SU5. The SFTP reader/sender is configured on UAT environment and public/private key-based authentication is set up between the middle-tier cluster and the SFTP server. The SFTP reader and the sender was working without any issues since the initial setup was completed.Recently we performed a database refresh on UAT using the PROD database backup. After the database refresh(clone) activity, We updated the SFTP reader, sender configuration on the UAT environment again.(updated the “knownhost” file, private key file and other configurations on the application)However we noticed on the log files obtained from the ifsapp-connect pods, that the connection attempt from the container to the SFTP server using the private key file has not been successful. ifsapp-connect logs:-2023-11-03 09:49:27,370 SEVERE [ifs.Integration] (EE-ManagedExecutorService-ConnectReader-Thread-8) Initializating SFTP Re

Hi,Recently jumped from 5.7 to 6u23. I’m looking at specific functions in our business to get them to move away from the Smart Client to the Web Client. One function loads a custom Product screen and in the Smart Client its sound, but the Web Client is showing the following error. Cannot read properties of undefined (reading 'childLists') First of all any idea’s what the root cause of that issue might be?Secondly to self review issues like this, does the web client write back to any logs anywhere to be able to go and check? RegardsAdy

I tried to create statics for the supplier and when the background job is executed it is giving the below error. Does anyone know which table does this functionality looks into when fetching data?    

Hi, I have Custom Field on Customer -page, Invoice -tab, which value should be entered to Customer Order -page, to another Custom Field. Trigger should be on Customer Order page, when I create new customer order and enter customer id.I have created Workflow, that “Project Action Information” has:  ​​​Workflow’s inspection shows the correct value, but when I try create new Customer Order, enter customer id, the value does not appear to Customer Order -page’s Custom Field.What may be the problem? I’ve checked debugger IFS creates “GetDefaults...” -call when applying Customer ID to Customer Order -page. 

Hi all,I am reaching out regarding the matter of attachment clamps not being visible in certain order lines within the B2B supplier Portal. Despite diligently following all prescribed steps, the issue persists within the customer development environment. Any assistance or support you could provide in resolving this matter would be immensely appreciated.The customer had recently updated to UPD 20, in which it worked correctly in previous update (UPD12)Document clamp sign is visible only in “Open Orders”, it is not visible in most lobby elements like "Open Order Lines", "Order Lines to Confirm" etc. in B2B portal. Work Notes/ findings in customer DEV Environment:1. The document must be released.2. The user must have at least view access.3. Referred permission sets should be granted.4. Navigated to Aurena Projections and Lobby Pages and confirmed DOCBB component is available with the granted projection DocumentHomeB2b. The issue was still there. Hence created,1. A new Permission Set "AUMA

I have successfully been using an “App password” and SMTP AUTH with no problems up until about 2 weeks ago. I have made no changes or updates to FSM and the user account is still active and able to send emails through Outlook.Does anyone know why this may have happened and also are there any instruction on setting up OAUTH & SMTP with O365 in FSM

I’ve just been posed a question to which I don’t have an answer.  What happens to the master scheduling calculation if the inventory part is set to period part planning?  Will it aggregate demand for the order cover time period s that code G does in MRP? Thanks!

Any idea why Taxbase amount & Tax currency base amount showing 0 for tax code with deductibility 0%. I have observed this behavior after upgrading to IFS10 UPd19, UPD7 it was okay. we were having value updated in Taxbase amount & Tax currency base amount and non deductible tax amount. 

Is it possible to check my entire production output quantity in the inspection plan with data type Categorical? In other words, to have an entry for each piece in my shop order that I can set to ok or not ok? Same as in the data type Variable?   

Is there a facility in IFS Aurena to send a direct message to a user? It should then be visible in NotifyMe (and the user should be alerted by a ping). I remember using it before but I can’t find it now.

Hello,I am currently getting the error: “Error in retrieving the parameters” when attempting to view a quick report that is a crystal report.  Does anyone know where to look to fix this? The logs don’t provide any helpful information.Logs: Application - POST: [object Object]Application - CMD(1): Execute Form_ViewReportCommand for 1 record(s).Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"SQL"]}})Application - CMD(1): > "FALSE"Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"QUERY"]}})Application - CMD(1): > "FALSE"Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"MS_REPORT"]}})Application - CMD(1): > "FALSE"Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"DASHBOARD"]}})Application - CMD(1): > "FALSE"Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"CR"]}})Application - CMD(1): > "TRUE"Application - CMD(1): navigate({"url":"page/QuickReportViewer/Crystal

Hi All, In version 10 we had the Support Center Module in “Relationship Management”.Is this not available in Cloud? Did call center replaced with that in Cloud? Thanks,Chamath

Hi community,we are looking for help to set up the work calendars in FSM to use the calendar exceptions also in PSO.Out goal is to assign different calendars to different users to manage the calendar exceptions for different regions in different countrys.For example: Hollidays in different regions of a country should be stored in different calendars which will assigned to the related users.In PSO these exceptions should be displayed and used for the scheduling.For now we set up four different calendars in FSM and assigned them to the related users. In PSO we only see the calendar exceptions which are set up up in the person records of the users.Any ideas whats missing or needed to get this runnig?ThanksBenjamin

Hello IFS Community!In this workflow we have a 4-Level Intersite PO:What we call “the Order Desk” (L1) The Product Line in USA (L2) The Product Line in Canada (L3)  The manufacturing facility (L4)Going into the details as to why the PO matrix is structured that way would be going on a tangent, and to make this post as short as possible (is likely going to be long anyways as the problem is not easy to be described) I’m going to concentrate on our issue.Take this PO for example (where you can see the 4 levels stacked up nicely in the Supply Chain Customer Order Analysis screen)Our issue can be summed up like this: after releasing a L1 CO, IFS goes and automatically creates subsequent Level 2 CO and PO, Level 3 CO and PO and Level 4 CO and Shop Order (where the component really gets manufactured) for us. After that, eventually the work gets done, Shop Order is Closed, items are shipped to customer, the Level 4 CO Invoiced, etc, etc. So far so good.And then the problem looms: in one (and o

Hi,I’d like to implement an atomatic escalation (or popup or email or whatever ...) when we have already 5 or more “Emergency” service orders (call type = “Emergency”) booked for the same equipment (serial number) in last 30 days.Do you know how I could do that ?Thanks in advance.Best regardsPadcal

Hello,According to the documentation, the default value option “Adjust for Op Deviation Qty” is inherited from the manufactured inventory part when shop orders are created. It works fine when a shop order is created automatically from Requisition or customer order, the option default selection on shop order match the selection on the inventory part.But when creating a shop order manually for manufactured inventory part, the option “Adjust for Op Deviation Qty” is enabled by default, even when the option is disabled on the manufactured Inventory part.   Is there a way to disable this option by default for shop orders created manually?Thanks in advance for your help.

Hello Team,I am looking into this Document Transmittals solution and its interesting.I have a doubt on how these documents are send or receive. In here documents can be sent as a hardcopy, by e-mail or shared on an FTP server.Does that mean if we use Email, then we can send the documents through application messages? Or is this function just for the reference purpose? I searched thorough community as well and mixed messages were there.  Thanks,Chamath

Dear Community Manager, I am looking for 23R2 and 23R1 release notes on IFS community for IFS Cloud - EAM, new features and functionalities, but the link that I got (https://community.ifs.com/ifs-cloud-23r2-updates-430), is giving me below error prompt. Requesting your help on this. Best Regards,Sandeep Verma

Hi,Has someone tried to use IFS standard projection ConfirmPurchaseOrderWithDifferences.svc in APP10 ? I try to use the standard projection call to confirm the purchase order with a different promised delivery date, but I have following issue.  (via postman)# Request#Response You can see, the promised delivery date is updated in the response.But, it is not updated in the client. It’s very strange to me. Can someone please help me here  ? (fyi, customer environment is app10, Update 14 )Thanks in advance,Teeni. 

I integrated FSM and PSO using HTTPS method but received an error message when initializing the dataset for on-premises systems. PSO base URL also configured on web config   Below are my webconfig<endpoint address="https://xxx-xxx-xxx-xx.xxx.com:8744/IFS/Scheduling/Gateway/Service/Data" binding="wsHttpBinding" bindingConfiguration="WSHttpBinding_IDataRequest" contract="GatewayService.IDataRequest" name="WSHttpBinding_IDataRequest" />      <endpoint address="https://oxxx-xxx-xxx-xx.xxx.com:8744/IFS/Scheduling/Gateway/Service/SystemManagement" binding="wsHttpBinding" bindingConfiguration="WSHttpBinding_ISystemManagementRequest" contract="GatewayService.ISystemManagementRequest" name="WSHttpBinding_ISystemManagementRequest" />      <endpoint address="https://xxx-xxx-xxx-xx.xxx.com:8744/IFS/Scheduling/Gateway/Service/Session" binding="wsHttpBinding" bindingConfiguration="WSHttpBinding_ISessionRequest" contract="GatewayService.ISessionRequest" name="WSHttpBinding_ISessionRequ