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Activities and Resources Not Appearing in PSO WB

  • March 12, 2024
  • 6 replies
  • 158 views

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Hello Experts,

I've created a new scheduling dataset, but I'm facing an issue where resources are not being displayed in PSO WB. However, the resource is available, and shifts are also defined in audit files.
 

 

Even when I send a work task with location and resource demand lines, the activities are not displayed in PSO WB, although they can be seen in audits.

 



 

Could there be something missing in the configuration or setup that's causing this discrepancy? Your insights would be greatly appreciated. Thank you!

 

 

Best answer by Alexander Heinze

If it’s a new dataset, make sure you create a Group that matches the dataset ID…

...and associate this group to your user.

 

6 replies

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My guess is that the shifts are missing. Did you generate on the Resource Details screen?

 


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  • Author
  • Sidekick (Employee)
  • March 12, 2024

Hi Roel,

I have generated shifts for the above-mentioned resource and the shifts area also available in the audit file.

 


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Can you also check if the location is sent in the audit? I see that it has a location ID for the resource and activity, do you see both of these location IDs in the Location tab in the audit?


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  • Author
  • Sidekick (Employee)
  • March 12, 2024

Hi Roel,

Yes, both the locations are available in audit as well.

 


Alexander Heinze
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • Answer
  • March 12, 2024

If it’s a new dataset, make sure you create a Group that matches the dataset ID…

...and associate this group to your user.

 


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  • Author
  • Sidekick (Employee)
  • March 15, 2024

Hi Alex,

Thank you so much. This works !