IFS Solutions

BvTDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How can I export/ import multiple USER PROFILES in one(1) action.

Cloud 24R1 : We would like to export/ import multiple user profiles in one action. When I select two user profiles I do not have the option to export both profiles into one export file?!Anyone in the community knows how I can export/ import multiple USER profiles in one go?

1363

7 days ago

Alexander HeinzeSuperhero (Employee)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS Cloud - Scheduling demystified (24R2)

Scheduling Demystified has been updated to 24R2. As usual, headlines are tagged with “24R2🌟” for new capabilities, “24R2 ↗” for improved features, and “🖊” for new chapters on existing functionality. Newcomers will find many new conceptual explanations and How-To’s.If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.232 pages cover:Preamble: Direct Assignment vs. Dispatch Console vs. PSO Work Order Management vs. Request Management Modelling Dataset vs. Scheduling Dataset Scheduling Dataset Parallel Background Processing Modelling Dataset and Basic Data Scheduling Optimization Dataset Scheduling Exceptions Communication between MWO, Dispatch Console and PSO Shift Templates The Supply Side of Scheduling: Resources Skill Management The Demand Side of Scheduling: Tasks Availability Patterns Appointment Booking Dispatch Console Direct Assignment Resource Management Integration APIs Appointment Booking Integration API Troubleshooting Don’t f

2040

26 days ago

glovedirkDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Second Identity Provider in IFS Apps 10

Currently we have Azure AD set up as the identity provider. Are we able to configure a second identity provider to work simultaneously for Apps 10?Product Version: UPD16

290

1 month ago

CKOppBoxHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM: Billing Generation: Removing option for "Include Contracts"

Hi Team,We are looking for an option to disable the “Include Contracts” option in the Billing Generation Screen. Is there any option for achieving the same.

1161

3 months ago

Yasas KasthuriarachchiSuperhero (Employee)

published in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Have you come across "Sorry, there was an unexpected server error" ?

Have you come across this error?Sorry, there was an unexpected server error Have you come across above generic error? If so how have your resolved it or is it still occurring intermittently? Let us know in the comments 😊 Note: This is a generic error message to which the cause could be in different product areas for which you need to analyze with further details. But here we want to understand how many of you faced it, resolved it or still undergoing with this error popup message. Related error messages: Database error occurred. Contact administrator. Url: Related KB Articles:

17045

2 years ago

Shinichi.TakeharaDo Gooder (Partner)

asked in Supply Chain

How to send email to supplier

Please tell me how to send an email using the supplier's message settings.

404

1 hour ago

himasha.abeywickramaDo Gooder (Partner)

asked in Insights (Business Reporter and Analysis Models, EOI)

Tabular Models : Best practices

Hello,Is there a way to retain the following during an upgrade or prior to go-live?Tabular model deployments Created data load/process jobs Scheduled jobs Entity criteria for incremental loadingWhat are the best practices to follow during an upgrade or go-live process?Which information can be retained, and which ones need to be re-deployed?

2 hours ago

JannetteCHero (Customer)

asked in Insights (Business Reporter and Analysis Models, EOI)

QFACT views

Hello,How do I refresh a QIS, the ial that it is based on has 12000 but the QIS has only 10000 records ? Thanks

2 hours ago

AngeloPavDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6u16 Mobile - Selecting Initialise Device from Mobile Dashboarc

In IFS FSM6u16 - From within Mobile Dashboard, when I right click on a user and select “Initialise Device”, how long does that initialise device request last for..i.e. If I have mobile users who are not on shift but select to “Intialise Device”, how long does that request last for? Does it time out? We may have a revision of the design and want to force an initialisation of the app for all users. Some users will be off shift or on annual leave. Will the request remain indefinately?Many thanks, Angelo

122

2 hours ago

LINZAHA0Do Gooder (Customer)

asked in Finance (Financials)

Is there a new Tax template for Germany Tax (VAT) Reporting 2025

Is there a new Tax template for Germany Tax (VAT) Reporting 2025? Thanks, and Best RegardsAlice

100

6 hours ago

jayoneil98Do Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Tabular Model Errors- IFS Cloud

Hello, I was trying to create new tabular model based off the existing sales one. I was trying to add a new IAL to the tabular model and was able to create the data source and add the data source to the tabular model. I did set up some relationships between my newly created IAL data source and one of the existing tables in the tabular model However, When I get deploy the tabular model, I’ve been running into this error: REQUEST: 25203 SSISERROR: Analysis Services Execute DDL Task - SSAS:Error: Execution of DDL failed. I was wondering if anyone else has seen this error and if anyone was able to get around this? I was wondering maybe I missed a step in the process? Thank you.

6 hours ago

DareenAhmedDo Gooder (Customer)

asked in Supply Chain

PO Authorization rule

Dear Community, How can we change the settings so that in the event of any modification to the price of the purchase order, approvals must be taken again, because at the present time on the existing options, the price on the order may be successfully modified with the same old approvals.the screenshot below shows the current setup. Regards

4358

7 hours ago

Tomasz GrzebulaSidekick (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Validation in Workflow Invoked by Event

I've encountered a problem and need some help understanding the workflow architecture, specifically when a workflow is invoked by an event. I'm focusing on synchronous workflow invocation only. Diagram from documentation Problem: I've noticed a difference in behavior between using Error_SYS.Record_General() in an Execute Online SQL event action and IFS Failure in a workflow event action (in my experiment, both are exclusively called by the same event). It seems Error_SYS stops the process, while IFS Failure in the workflow doesn't stop the process, and I can see more activities (Server Trace) in the DevTool log. Additionally, some data are changed despite the validation error message appearing.This issue is connected to the functionality: Report Picking of Pick List Lines -> Report Picking of one line with serial number. Report_Picking_Of_Pick_List_Lines_SVC.Do_Pick_Selected(...).Context: For every event, a database trigger is created, and it invokes the workflow if I understand cor

1255

9 hours ago

CorGreggBDo Gooder (Partner)

asked in Document Management (DocMan)

Document Structure Tree Label Change

Currently, in the Document Structure tree navigator, only the document title is shown. Is there a way to change the label to also include the Document Number? I have looked in the Page Designer but cannot find anything. I know for the Document Folder navigator, you can set what is visible on the Document Defaults screen. Is there a similar setting somewhere else where we can set for the Document Structure Navigator?

9 hours ago

Tomasz GrzebulaSidekick (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

What Version of Camunda and JavaScript Do We Use in Workflow/BPA?

What versions of Camunda and JavaScript are used in our Workflow/BPA? For example, one of my colleagues has noticed that the findIndex() method is not supported, while indexOf() works fine. Additionally, using let as an alternative to var doesn't seem to work, and const is not supported either.

311

9 hours ago

ORFJANSidekick (Customer)

posted in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud Notify Me - Customer Review on 23R2SU4

Hi IFS folks,we started piloting of Notify me mobile app with IFS Cloud 23R2 (remote deployment) and I would like to share our experience here so far.The high level message is that the app works and it does the job, so pls. consider this as a customer feedback to IFS(or rather mix of tips and hints) to improve this app further and fascinate the target user group. We'd be happy to collaborate further on improvement ideas.1. Infrastructure PerspectiveSetup Infrastructure/IFS Configurationtechnical documentation is quite good and containing a lot of fragmented info however might be even more appreciated if containing a practical step by step user guide with screenshots to make the mobile apps working for managed cloud and/or remote deployment, something like: “To make mobile apps working on remote deployment you need: Public or VPN access to your IFS installation Setup Azure Identity provider (if you want to use Single Sing On) Enable IAM clients Activate Native pods on MTS (if not by

4344

10 hours ago

12Guide_PaulBHero (Partner)

asked in Finance (Financials)

Report from IFS to support Cash Accounting

One of my customers has a company in the US that uses cash accounting as accounting method. They will use accrual acounting in IFS Cloud but need a report to do cash accounting manually, outside of IFS Cloud.Do you have a report (or report design) to extract relevant data from IFS Cloud to support cash accounting? Cash accounting is an accounting method where revenues and expenses are recorded when cash is received and paid, respectively. With accrual accounting, income is recognized at the time the revenue is earned and expenses are recorded when liabilities are incurred regardless of when cash is actually received or paid.

10 hours ago

jsawantDo Gooder (Partner)

asked in Assets (Asset Management)

Exam: IFS Practitioner Consultant - Asset Management - IFS Cloud

What is the best way to prepare for the above exam? What to expect? Has anyone taken the exam recently? Is the IFS academy study material and knowledge checks enough to prepare for the exam?

15919

11 hours ago

nkotakondaDo Gooder (Partner)

asked in Assets (Asset Management)

Service Request for Serialized Equipment Repair

A customer submits a service request for the inspection and repair of serialized equipment that has broken down at their site. The company logs the service request in IFS Cloud and assigns a technician to visit the customer's location. Upon inspection, the technician determines that the equipment cannot be repaired onsite and must be sent to the company's workshop for further repairs. At the workshop, the required materials are issued from inventory, and the technician records the time spent on repairs. Once the repairs are complete, the equipment is shipped back to the customer.The proposed solution involves creating a customer order linked to the service request, which then generates a work order (WO). The supervisor assigns the work task to a technician, who visits the customer's location to inspect the equipment. The technician determines that the equipment cannot be repaired onsite, it is shipped to the company workshop for further repairs. However, I am uncertain about the best a

11 hours ago

PUOOWENJDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

PSO RESTful Gateway - dsScheduleData query

Hi, we are in the process of trying to upgrade from 6.9.0.22 to 6.13.0.56 and one of our software developers has a query regarding the RESTful gateway:When using the restful gateway where can we get the schema from to use the dsScheduleData class? When we used soap we could import the Service Reference and would have the imported reference, but we wont have that ability on the new Rest only servers.

12 hours ago

preethi.a05Sidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

File is not attached with email

Hi,Currently we are facing an issue, a schedule xml has been added to run on daily basis to send email notification, but the excel file is not attached in the email, only the content in the message body is getting printed in the mail.

435

13 hours ago

acjedynakSidekick (Customer)

asked in Products (Manufacturing, Products, Engineering)

Work Center labor loads and capacity

In Apps10 IEE, I want to use the visualizer in the Labor Load Details screen, specifically the Labor Load Summary graphic, to view the scheduled operation hours in a work center for a given day against that work center’s capacity hours. What I get instead for capacity is the sum of labor capacity for the entire labor class. Take for example the below:The work center ELRPR has 9.32 hours loaded on the date 12/10/24. The work center capacity on any given day is 9.56 hours.Therefore I expect the visual to show that the work center is near fully loaded for that day. Instead, the capacity that is considered in the visual is 434 hours (for every work center), which comes from the labor class’s total capacity for any given day. This causes the visual to show that every work center is near 0% loaded for any given day. The visual therefore is not helpful for viewing work center loads. What do you use to view work center loads?

412

13 hours ago

jenjen0510Sidekick (Customer)

asked in Assets (Asset Management)

Part Serial Rename when Serial Object Exists

I’ve seen other questions or discussions but have not yet found a solution. I’m upgrading from APP9 to Cloud and plan to use part serial rename functionality after the upgrade. This is a great option for recording transactions and history of a part number and/or serial number change. However, if that part serial exists as a serial object the rename functionality cannot be used. The error says: The serial exists in Service management and cannot be renamed. Post upgrade we don’t intend to use serial object; but since we’ve been using IFS for 20 years we have thousands of serial objects already. Therefore if we need to service one of these serial objects again and it has a modification which changes the part number, we have no way to use the rename functionality. Is there a way around this issue or shortfall in IFS? Is there some cleanup that could be performed on serial objects prior to upgrading? Is there an alternative way to rename a part serial that I am not aware of?

404

14 hours ago

Firdosh MalesariaSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

implement checklist for Nodes

Hello All,Currently we are using Astea Alliance Version 14 HF 29. Application is used across 6 countries but now we have requirement from 2 countries that they need checklist with one question and base on answer (Yes/No) we have 2 more question with text. We have implement the checklist for one country. We have mapped contracts for that checklist so that whenever any service order is created using that contract, checklist will be added to activity but now we have request from another country and they also need the same checklist but they want it base on Node. How can we configure it? We don’t have that option in Alliance.

14 hours ago

crysalis010Sidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Order Delivery Notification Email

We are a fresh migrant from IFS 7.5 to Apps 10 UPD11 (we know, update soon). Disclaimer that I’m very beginner level with IFS, so please bear with me.We had a custom event written for our 7.5 environment to email customers when a customer order was marked as delivered. We understood this may be a standard function in Apps 10 and would like to recreate this. However, when I go to create an event action, I’m puzzled what to use for the “TO:” field.We aren’t using a report for this - just a simple body of text to a customer specific email address notifying them that an order was delivered including the number of that order.I see in “available substitution fields” that we can use variables to insert, but as usual, they are not clearly defined/labelled/documented so we don’t know what they are or where they are configured.Ideally, each customer would have a “contact” or address defined that would receive these notifications. From what I can see, we would have to create a new event action fo

132

14 hours ago

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