IFS Solutions

In IFS Cloud 25R2, we are working with Service Requests and Request Work Tasks and have encountered an issue related to the Coordinator field.Currently, the system appears to require a Default Coordinator defined at the user level. If this is not set, we receive an error when generating the Invoice Preview.Our questions are: Where is the Coordinator officially defined and maintained for Service Requests / Request Work Tasks What is the recommended approach if we need to process a Service Request using a different Coordinator than the user’s default if we cannot specify a different other than the default? Any guidance or clarification on standard behavior vs recommended setup would be greatly appreciated.Thanks in advance!

Community, Anyone has the experience to fix below issues, see screenshot below, IEE on my laptop is truncated. any idea how to fix this?  Thank you. 

Hi community. In IFS Cloud you can use shop order process types for manufactoring inventory parts for create the shop order, release the shop order and reserve the material from the shop order automatically.Now I wanna create the shop order report and print it automatically. There is no standard function in IFS Cloud 25R2. Right? I think I could use a custom event with an action with workflow. I have never worked with workflows in IFS Cloud. I have tried to design it with 2 IFS API tasks. But I have no idea, how to set the parameters. Maybe there is an easier way. I hope someone can help me ^^ 

Hello everyone,We use APP10 / Aurena. In 2025, we defined an absence limit for an absence type. The 2025 ANNLV reduction of 29 hours was intentional as Kallum sold 29 hours annual leave at the end of the year. We manually adjust the absence parameter for everyone that sells annual leave. Therefore the 2025 ANNLV limit is correct with 156 hours. Hower, the reduction of 29 hours should only affect the 2025 limit and not the 2026 limit. I don’t want those 29 unused hours to be carried over. But it’s the case, the hours for 2026 should be 17+26. 

 Hi Community,We are trying to enforce the use of Purchase Order Change Order at the Supplier/Site level.To achieve this, we have configured the Purchase Order Authorization Rule so that No Changes Are Allowed After Authorization.However, after a Purchase Order is authorized, its status moves to Released, and the system still allows us to Cancel the Purchase Order without any blocking message or re‑authorization requirement.Logically, with this configuration, the system should either prevent the cancellation or require re‑authorization.According to IFS.AI, cancellation should not be allowed with this setup, but in practice this restriction is not working.

I have added a document text for the customer order but its not getting printed. I want to check if the correct Document Text is enabled for the document. What is the document name for the normal Customer Invoice?   

Why is an on prem gateway necessary for the connection between ADLS Parquet datasets and the end user’s Power BI instance? 

Hello,I have question regarding request of our customer. He has some amount of palettes. Each palette has unique number. He puts his goods into palette and sends it to his customer. He wants to be able to know how many palettes are in his stock, on customers’ sites, etc. (with serial numbers). He wants to register arrival of these palettes back into his stock for reusage.Is there any functionality that can cover this request? Thank you for your help and ideas in advance.Jiri

Hello Community, Can anyone tell me what's the functionally document transmittal feature when distribution method is Email/FTP?And Is there any setup guide available? With Best Regards,Jewel

We are experiencing a situation in IFS Apps 10 where multiple purchase requisition lines are being generated for the same part and supplier, rather than being grouped as expected.In one example, we have four requisition lines that all share the same Wanted Delivery Date (12/11/2025) but have three different Wanted Receipt Dates. Our base expectation is that lines 1 and 2 (same dates) should be summarized into one requisition of quantity 40. Since the Wanted Delivery Date is what prints on the PO, we would ideally expect all four lines to be summarized into a single requisition of 80, in line with the Supply Chain Matrix logic.Previously, these parts were set up with Planning Method G and Order Cover Time = 7, but that configuration created too much demand and led to overstocking. For reference, part 9302 has a safety stock of 69 (approximately one week

Hi,I am trying to create an Object Connection Transformation(OCT) between Standard Task and Service Catalog. However, both objects do not seem to have any common key values, so I am unable to map them directly.Is there any way to create this Object Connection without customization or without adding new columns/extensions?If anyone has implemented a similar connection between these two objects, could you please suggest the recommended approach?Thanks in advance.

Hi there. How do I get charges connected to a sales part to appear on a Service quotation?  We have environmental fees connected to some sales parts (let’s say a lead battery) that we have to invoice our customers. When creating a Customer order, there are a tab with charges.I have connected a charge to sales part 10091. And when adding this sales part on the Customer order, a charge line is created in tab charges.All good there…   …But when making a Service quotation. I can not find any tab that show/connects charges associated with the sales part. 

Hi IFS,How we can add a new PSO theme and select it here.  ThanksKM

Hello All,When attempting to change the country to Netherlands for a company in IFS Cloud, I get the following error message: Thinking the ISO basic data needed to be configured, I went to the following window:I made sure the “Used in Application” toggle was on, yet I still get the error.  What am I missing? Thanks,

HI, I am looking for information on how to request a backup/snapshot for IFS Managed customer.  I have only found very old information while searching for this topic and no specific information for IFS Cloud IFS managed customers Thank you in advance for your assistanceStacey

Is there a scheduled task which we can set to calculate customer credit information analysis once a month or once a week?  

There is problem with the R24...cdb -scripts which are not executed and therefor some database alters are not in place. The unexecuted scripts are in component folders and named like 24R2-SU02.cdb or 24R2-GA.cdbexample:ifsremote\ifsroot\deliveries\buildhome_24_2_2\database\apppay\24R2-GA.cdbIs it Ok to execute those scripts before actual run of installer or is there some better solution for that?

Hello,Today, our production team asked us to restore a tab on the Shop Order page that existed in IFS V8 but is no longer available in IFS Cloud 24R1.This tab was called “Operation Tools.”In IFS Cloud 24R1, we can still see the tools used by an operation by clicking the arrow (“v”) in the operation list on the Shop Order page.We are hosted on-premise, but we do not have a development license; we can only use IFS Cloud personalization.After spending a few hours investigating, I believe it is not possible to recreate the “Operation Tools” tab exactly as it existed in IFS V8 due to the data structure:1 shop order → N operations → N tools (one oper

Hi Everyone, We have been told via BSI audit that we need to capture manufacturing tooling used (serialised and that it’s calibrated) per part used. We have tested configuratons in IFS and reporting tooling- but we’ve hit a couple of snags.Firstly- we can report an operation fully without reporting a tool used even though it assigned to an operation. Does anyone know of a way to make this mandatory? Secondly- It will allow us to use non-calibrated tools. It does give us a warning but we’d like for it stop the operator reporting using it. Is that possible? Any advice/ideas will be greatly appreciated! ThanksAlex

Date only changes within a purchase order is triggering re-authorisation. We have made changes to the PO authorisation rules and tested but no matter which boxes are ticked and options selected in the PO authorisation rules we need to re-authorise.Does anyone know how to fix this?

Hi all,As in Italy, outgoing SEPA payment files  must meet the new xml schema version , the current one in IFS is no more relevant at the bank.Current xml schema version : 00.04.00, expected new version : 00.04.01Has some of the IFS  community users already faced this issue ?Attached technical documentation in Italian.Thank to all for your feedbackKind regardsJulien BOUDEAUIT Finance PM Beneteau Group

Hi community,We are using custom events in IFS Cloud to send REST calls to a custom-built middleware server. This works perfectly when have a smaller payload.However, when having a larger payload, this seems not to work at all. I found a similar post but it’s for BPA. We are not yet ready to move into BPA. Although same question for the Custom Event as well. Is there any maximum character limit we can send through CE REST calls? And are there any workarounds for that as well? Thank you.

in earlier versions of IFS cloud, when printing a report; for instance Customer Ledger Open Items. The data was stored in cust_open_item_rep, which could be accessed via Quick Report and hence be exported to excel.These views are empty when printing reports in 25R2, are the information stored elsewhere now? 

Worried about taking SUs because updated APIs might break workflows? Want to manage impacted workflows proactively instead of reacting later?We introduce a faster, clearer way to analyze workflow impacts.The new Quick Report–based Workflow Impact Analysis shows which workflows and Projection actions API changes affect. It lets you assess impacts before applying changes and perform targeted testing instead of overall testing.➡️ Log in to access the full Knowledge Base Article (KBA).🔗 Guidelines & full instructions:Service Portal - Service CenterThe KBA includes: How to get Workflow Impact Analysis using the new Quick Report Step-by-step process Examples to interpret results

Hello,I am looking for a way to create conditional formatting for the available Qty column within Customer Order Lines. I am looking to have the cell highlight green if the value is greater than the Sales Qty (BUY_QTY_DUE). I am trying to put in the below formula, but it doesn’t look like conditional formatting has the ability to compare the value against a different column value. Is that accurate, or is there a way to accomplish this that I am missing?  Thank you,Matt