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When using the command ‘Copy Customer’ on page/Customer/Form we get error message ‘ORA-20121: CustOrdCustomer.INSERT: Field [CONSOL_RENTAL_IVC_SERIAL] in Customer may not be specified for new objects.’
Any idea how to prevent having this error?
We are running on 23R2.
Best answer by Chamaka Wimalarathne
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HI There,
It’s hard to predict the reason without debugging the code :)
But I saw few possible reasons that can cause the issue in IFS codebase.
Issue can happen due to several things in the code of Cust_Order_Customer_API
Several parts were fixed by ifs in these versions - 24R1 GA, 24R2 EA, 23R2 SU6 ( found this on KB0056204)
But one of my colleagues found out a missed correction even after 24R1 which is in Check_Update___ method .and we are going to report it to IFS
If you are SU4 or SU5 , Try to get to SU6 , If the issue permits most probably you have the same issue as us .
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