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Service Contract is not populated on the Work Task (from PM generation)

  • 12 December 2023
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Hi, 

Hope someone can help. We are now on 23R2 but I’ve seen the same behaviour on 23R1.

I’ve created a Service Contract, then created PM Action for it. As you can see on the screenshot below the PM Action has Service Contract and Line information.

 

When I generate the WO from the Maintenance Plan the Service Contract information is missing on the Work Task (I’m aware that it shouldn't populate on the WO level but previously it always was working on the Work Task). Can someone advise is there anywhere a setting missing to make it talk to each other?

 

 

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Best answer by Thilini Kumarasinghe 20 March 2024, 15:48

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Userlevel 7
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Hi, 

I tested this in 23R1 SU9 version and there it works fine.

 

Then I tested in 23R2 SU4 version and there the issue is observed.

 

Therefore I suggest, it is better to send a support case, so that we can look into it.

 

Best Regards,

Thilini

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