I’m beginning the process to upgrade from APP9 to Cloud. We currently use work orders for customer serial objects that need to be repaired and returned. We have a MOD that allows the serial object to become an inventory part in stock on a customer order so that it can be shipped via standard customer order functionality. Customer is invoiced for the service and part is shipped. Alternately there is functionality on the report in work order screen for move serial to inventory which allows the repaired part to be moved into inventory. Does anyone utilize work orders in Cloud for customer assets that are ultimately returned to the customer’s location? If so, how do you process these?
Best answer by Mayura Wasantha
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