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Hello,I am hoping someone can help me with this. We leverage contacts for CRM and Quotations. We continue to notice that there is not a standard phone formating for contact phone number. We can you (XXX)XXX-XXXX, XXX-XXX-XXXX, or XXXXXXXXXX. Is there a way to set a default formating so that when users enter the phone number it appears consistently within IFS? Thanks!Carrie Tietjen

Will there be a performance impact if a validation XML is used without max rows? Let’s say the hierarchy select in the validation XML generates thousands of records. Will it be beneficial to limit it to just one (or the first) row?In SQL, it’s typical to use a top X statement to minimize any performance impact.  

We are in IFS App10 Upd9.Need to design a solution where in the absence of a Sales part in the Supply site, the incoming customer order triggers a notification and possibly creates the inventory part / sales part. (Master Part is available) automatically upon approval. Is there somebody already using a similar setup? Need not be the same. What would be the best way to implement this? Please share your ideas. Thanks. 

Why are my zero dollar time transactions not transferring on work tasks. 

Hi All,We have a request to update an existing part.Currently the part’s Lot/Batch tracking has setup as ‘Not Lot Tracking’ and need to update to ‘Order Based’. When we try to do this we are getting an error ‘The part exists in inventory with Not Lot Tracking’ because we can see data in Inventory part in stock.Kindly advise me to how to proceed with this.I really appreciate if you can give me your opinion.   

Hi, We are using V14.5 and are trying to get a report from Astea to show “on time” reporting, so we want to compare the work date/time that they report that they did the work, to the actual date/time they wrote the report.  The problem were are having is to find the date that they first wrote their report.  All the dates we have found available get updated if anyone else makes a change to the status at a later date/time.Does anyone have any suggestions of how/where we can capture the date that an SA first creates their Activity start and end dates/times?  We are trying to encourage on-time, on-site reporting so need a reliable way to know which SA’s are achieving that and of course, which are not.

We have a trial installation of V15 and it works for most users but I am getting an error whenever I search in the Customer Center or in the Customer Contracts module However, if I search for an installed item, I can then zoom to the Customer/site from there, without issue.If I log in on my PC as another user, I have no problem, so must be in my employee settings but they are exactly the same as other users, as far as I can see.I have cleared the cache and history, deleted temp folders, remove the V15 file from %USERPROFILE%\AppData\Local\Astea, changed security profile and also bypassed security, all to no avail.Anyone have any suggestions what I need to do?

Hello, I set up a migration job which creates a csv file and exports it on a file location on my computer. The job does get executed and the information message says that it exported the file (see screenshots). The problem is that no file is created.Even if I delete the File Path location, the job gets executed without an error message. Any ideas where to check?Thanks, Golo 

How to configure IFS installation, If database server is on another server and IFS app on different server

Hi, we are running in IFS 8 SP1(Foundation1 SP2) version with old Log4j,  IFS will release some patch regarding this or we have to upgrade only the solution. Please update.

Hi everyoneOur system appears to have stopped posting machine overhead to the accounts when a shop order is completed.  I’m looking at the work centre that is used and the value is only on cost set 2 and not in cost set 1 (inventory value) - will this be the issue? Thanks, Derek    

We are looking to start using Order Proposals for some of our inventory items.Set-up is:Planning Method BOrder Point 100Lot Size 25 There is 0 Qty on Hand as this is a new part.(with no demand coming from any work order, etc..)Create Order Proposal job is initiated.A Purchase requisition is created with 100 being recommended to purchase. This is then crated into Purchase order, received into inventory, and then closed.All works as expected to this point. Now we relieve some inventory, either by Count, or by material requisition. The Qty on Hand is now below 100, and actually we’ve taken it to 0. We expect the Order Proposal to create another purchase Requisition...but it does not. It will only create one if we change the Order point to 101 or higher. Ex. - we changed it to 2,000, only to have the Requisition call for 1,900. Can someone explain what we’re missing either in set-up, or understanding of how this process works?

Good Day;in our project, STD-111A, Activity  100000412 is already released so we can’t use it in the manual supplier match process.how we can extend the activity?   

Hi,I’m trying to connect IFS MWO Service (Windows) app for IFS 21R2 cloud. Managed to complete required basic data setup and granted required permissions. After entering user credentials and trying logon, get below error message. My user has following permissions,Is there anything missing?Best regards,Indika

Hi There,I raised invoices in Jan 2022, but the invoices has “printed” status instead of “Postedauth” which are not posted in system.I also added voucher type F for sales invoices, how can I post the invoices please? Thanks,Claudia     

Hi All,I wanted to add another condition to an existing crystal report, so I have created one new view which includes those existing views.I tried to update existing views using Set Datasource Location, because I wanted to keep the same layout. But it doesn’t remove the previous links between those views.Is there any other way to remove previous links?  Thank you!

My customer has identified a field that was removed in UPD 12 (they are on UPD 10 right now) and are planning to go to UPD 14 soon.  They want to know if the field that was removed in UPD 12 has been put back in UPD 14. The field in question is in the below image.  Any superstars (or mere mortals) that can help will be appreciated. Thanks,  

We have over 1000 components needing the cost updating in the estimated material cost field- is there a bulk upload for this please?  

We use custom UOMs in Astea - to harmonize with ERP and national conventions. Almost all our products have UOM Stk. If we now try to do any changes to a product that has Serialization = Always we get the following error when trying to do any changes to the product: 

Hi allWe have one customer with more than 1200 sites. In v12.5, we could scroll through the organization three,m but v15.2 plain refuse to show anything. Any way to get around this? 

In report definition the Payslip has a Default Life Time set of 0 days, but as you can see in Report Archive the Expire Date is well over 5 years : Any ideas on why this is happening?   

Hi, anyone knows hot to add a new incoterm or delivery terms that isn't loaded in the list?

Hi,Customer’s finance team had noticed an issue on the GL Balance Analysis screen where the Attribute Selection fields are empty for Consolidated companies. The Attribute is a valid selection in the Business Reporter tool so we know there is an established relationship between the GL Balance set  to the Reporting Entity. Please advice if it is a configuration issue from the customer’s end so that we can make the change in our system.Please find screen captures of the issue below.  “Budget” will populate in Business Reporter without data.  Appreciate any clues to fix this. Best Regards,Thanushi

Hello,How can I see a IFS Business Reporter report in IFScloud. In IEE it was possible to see the reports in IFS with the setting 'IEE Feature for Previewing BR Reports'.

Hello, The customer wants to change the sequencing of the lines in the customer order. For example, if we start with the line 10, is it possible that the second line has a number 20 then 30 ... (a step of 10)?Thank you in advance.