Solved

11569 Topics

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Synchronizing entity ResourceActivity is taking a long time to complete (210 seconds)

Hi All.I’m getting this warning as I sync the Aurena app.What may I do to fix it?Using Apps 10 UPD14.Tks a lot

17812

2 years ago

Kev3458Sidekick (Partner)

asked in Products (Manufacturing, Products, Engineering)

Order Cycle Time Field

I’m trying to understand what this field is for. No help details and can’t be populated manually. Below is screen shot from Apps10 but the issue was raised from a client in Apps 8 I wonder, is it linked to Order Gap on the Invent Part/Manf Tab Located on the following area

752

2 years ago

CallumWSuperhero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Event Action - Cannot run query?

Hi, I’m having an issue with an event where it seems to not be able to access CUSTOMER_ORDER_LINE. Is there a certain account which needs access whilst going through an event action? Custom RMB: Works Fine However the event action doesn’t work... I’m assuming this is something permission related - but cannot seem to figure it out. IFSPRINT and IFSSYS have been granted select on CUSTOMER_ORDER_LINE. Thanks, Callum

5327

2 years ago

keyjoannmDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Webclinet - case sensitive v9

Hi, In a system setting it is possible to set a default value for the checkbox case sentive for searchingoptions.But web interface does not follow this setting. Is there any other option to uncheck case sentive in webclient? thank you for any adviceJoanna

391

2 years ago

Anil KumarDo Gooder (Former Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Error importing WorkTaskHandling API using Postman

Hi Guys,I am unable to import WorkTaskHandling API.I get an error message ‘Import partially complete’. I can see that the collection was not generated but 1 API was imported message is visible.But when i try to open the API, it is blank. I have experienced this error only for this particular API up until now.Any suggestions to get over this problem, i am enclosing screen shots for reference.Regards,Anil

901

2 years ago

Chris_PerkinsHero (Customer)

asked in Alliance

What are the criteria used for a History search on Mobile?

We are using V14.5When using Mobile (Mobile Edge V15.3.2.0 1) in the “History” tab, when doing a “ADVANCED SERVER SEARCH” we are finding that not all service orders are appearing, even some that were previously sent to Mobile. So I was wondering what the rules/criteria are for what is included in the search results? Is there a setting somewhere that affects this?MOE-99100 is enabled, MOE-10301 is set to Y, MOE-600 set to 45 days (the missing one has a date of 28 Feb 2022, so is within that time span. It is resolved, not excluded from Mobile, Request Type is PM, status 500.Resolved).Can you suggest why this Service Order might not be included?ThanksChris

877

2 years ago

Ieva RitumaSuperhero (Employee)

asked in Finance (Financials)

Invoice Authorizer Assigning Rule - Absolute values?

I’ve come across a scenario for manual supplier invoice authorisation where an invoice is matched to a sub contract where retention applies and this has generated negative lines for the retention amounts. I’ve noticed that the amount on the posting seem to be absolute values, i.e. non-sign specific. For example, this rule will apply for all postings where the amounts are within -4999.99 and 4999.99 and I want to check if this is correct and it’s done by design?

2051

2 years ago

BPC2710Do Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

EDI Incoming Customer Order error

We have a stopped Incoming Customer Order with the error message: ORA-20111: CustomerInfo.FND_RECORD_NOT_EXIST: The Customer Info does not exist.Being new to IFS, we are not sure how to find what information does not exist.Any help would be appreciated.Thank you.

6932

2 years ago

IFSmattisSidekick

asked in Supply Chain

Replicate Changes pop up does not appear after sales qty modify

Hi all,sometimes this pop up appears when a modify in exactly this line is happening, sometimes not: Any ideas why this might happen? Has anyone experienced similar behaviour?Without this pop-up the modify wont be inherited. Thank you!BestM

741

2 years ago

Nipun GunaratneSidekick (Employee)

asked in Document Management (DocMan)

Aurena agent security issue

Hi All,It was found that the installed "IFSAurenaAgent.exe" in localappdata is an unsigned executable, and this was getting blocked by the customer's Security Restriction Policies (they do not allow unsigned applications to run in their system).Customer manually allowed the "IFSAurenaAgent.exe" in their security policy, and the Aurena Agent worked afterwards.Will need to know whether this executable has been signed in future release, or if there is a different workaround to running this application in any environments with such security policies in place. Thanks & Best Regards,Nipun

2407

2 years ago

Shani FernandoHero (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Is it possible to reinitialize the navigator tree? - IFS Cloud

Hi,Our customer has a requirement to remove/ modify some custom navigator nodes added to the navigator tree. Customer environments are currently at 21R2, and it is not possible to remove/ modify the custom nodes added to the navigator tree, receiving a client error (this is a bug and RnD informed that the fix will be only available with 22R1).As a workaround, our customer is questioning whether it is possible to reinitialize the navigator tree.Does anyone know whether this is possible?Thank you!

2984

2 years ago

jfoonDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM License Types

Hi, Can anybody tell me the difference between the different access levels of a Studio Licence Type and a Named License Type? I.e. what are the additional functions that a Studio Licence Type can do than a Named License Type? Kind regards, Jessica Foon

3613

2 years ago

ROXTOBBRISidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

One bookmark two groups Aurena

Hi! I try to add a bookmark in two different groups.Is this not possible? I added the bookmark in the first group and then when trying to add it to the second group it only moves from the first to the second group. Best regards, Tobias

1872

2 years ago

Red RacerqDo Gooder (Customer)

asked in Assets (Asset Management)

Drag&Drop in Equipment Object Navigator

IFS 9. Is there any option to drag&drop serial objects to functional objects? Not possible in EON but heard something about Business Object Navigator.

1181

2 years ago

VanChampSSidekick (Partner)

asked in HCM (Human Capital Management, Payroll)

Time Card Authorization and Approve Cost Accounting

Kindly let me know whether there is any setting in IFS to get the cost accouting to be approved when the time card is authorized

1452

2 years ago

12gYashoPSidekick (Partner)

asked in Document Management (DocMan)

Preview of the document in the business object window

Hi, There's a requirement from a customer to preview the attached documents in a separate pane(like we can preview documents in file explorer). Example: The customer wants to preview the attached documents in purchase order window, before sending them to the supplier. Have you come across such kind of requirement? Any suggestion ? (Note: Using IFS Cloud ) Thanks in advance. kind regards,Yashodha.

1272

2 years ago

tvgSidekick (Customer)

asked in Alliance

Question to short termed customer contract

Hello,for a short running project I created a new customer contract. The orders I will create have an SLA until end of april. Is it possible to disable the contract once I have created all tickets? Or is there a must to wait until tickets have been fulfilled? Or can’t the open tickets then not be handled any more?I want to avoid, that the new contract is used by something else from dispatchers, than for this special orders, that I import. That is the background. Thanks a lot for your help!RegardsTorsten

582

2 years ago

MervanSidekick

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

IAL SCHEDULING NOT WORKING

Hi, The scheduling in IAL does not work. How can I run the scheduling?For example, next update begins scheduling did not work at 13.36 p.m. It's not in the background job list either.Anyone have information on the subject? Can you help me ?Best regards MERVAN

1681

2 years ago

TriBakytBDo Gooder

asked in HCM (Human Capital Management, Payroll)

Payroll for IFS Cloud

Hi everyone, Does anybody know will there be a release of payroll administration for IFS Cloud or could you suggest any third-party solutions?

6161

2 years ago

sinybDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Personalizatrion of Lobby - FSM Web Client

Hi,We have recently upgraded to FSM6U13, and the dispatchers in our team are working in the web client. Before upgrading, they were working in the backoffice client, where they had the possibility to personalize their own lobbies, using the buttons below:However, in the web client, there are no such option to personalize the lobbies, as far as I can see. It is only the “scroll bar” to adjust the zoom of the lobby, but the “person-lock” icon is not visible. Are there any settings that needs to be adjusted to make this work, or are there a limitation in the web client?

1311

2 years ago

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Attaching Multiply Documents to a MWO

Good Afternoon,Can anyone advise if their is a functionality within the Mobile Work Order App for the user to attach multiple documents? The example I have is where an engineer has to return a ticked checklist to show he has followed a specific process. At present the engineer is using the CAMSCAN option on their phones, then emailing the doc back to the office, however this is not linked to the assigned Mobile Work Order. Is there an option available where the user can scan multiple documents and attach to their Work Order? Many thanks for any assistance you can offer. Regards Dave

732

2 years ago

Shanaka TennakoonHero (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

'Static Code Analyzer.. ' option is not available#GSDTECH#

Problem: In IFS Developer Studio, 'Static Code Analyzer.. ' option is not available for report changes, e.g. files with extension RDF.Even it does not validate or run during the code generation for report related changes. Isn't it required to have this option enable for report related files as well in IFS Developer Studio as it enable for remaining files, e.g. entity, client, etc. Recreated in core: Yes.Recreated in customer environment(s): Yes.Business Impact: Escalated customer - Suzuki - IFS CloudImportance: Imp 1Case ID: CS0051367Request from R&D: Is this option not required for report changes in cloud?

643

2 years ago

XitThejaGSidekick (Partner)

asked in Finance (Financials)

RNI report and RNI Account varience

Dear experts,From June 2021 onwards, there was a difference between the Goods received Not yet invoiced (GRNI) report for the inventory part and the GRNI-Inventory part Account . GL Balance 25,379.35 GRNI Report 24,319.75 Difference 1,059.60 The reason for this difference was the below voucher. Could anyone of you suggest the possible reasons for this issue and the way to resolve it? Thanks in advance.

4083

2 years ago

craryitSidekick (Customer)

asked in Products (Manufacturing, Products, Engineering)

Duplicate Serial Numbers

I have a user requesting that we make it so that there can’t be duplicate serial numbers in IFS where there are different part numbers. As far as I can tell, this seems to be a feature of IFS. Is my thinking on this correct? We have a few cases with duplicate serial numbers but different part numbers associated with each.

2445

2 years ago

IGMIGMIMXMDSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

SQL Scheduled Backups

I am trying to set up scheduled SQL backups of the IFS databases, however I get an error saying “Agent XPs Component is Turned Off as Part of the Security Configuration for this Server”. I understand how to enable the Agent XP component, but wanted to check that this hasn't been turned of deliberately as part of the IFS installation?

492

2 years ago

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