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When we set up a customer, we assign a Main Representative to the customer.  This representative had visibility only to his customers using the CRM functionality.When we receive an order from the customer, it is entered through our customer service group.  The customer service person who enters the order is set as the Main Representative for this particular order.This means that the Main Representative for the customer has no visibility to the customer’s orders.Is there a way to automatically add the Main Representative on the customer record to any customer orders created for that customer, so they will be able to see the order?

Good day, As we’ve continued to improve the quantity and quality of the application data held in our CMDB, we’ve added additional fields to our Item form. We want to be able to import data to these new fields to support decision making for risky applications, etc.When we upgraded to assyst 11.4.1, we gained the ability to use assystETM, which is great. In looking at the DMW interface, it appears there is no way to create/update customized fields. I am wondering if perhaps I am overlooking something, or if there is another recommended way we can mass import data  (usually as a one time thing to move towards keeping the information updated in assyst). Thanks so much,...Donovan

How can i close down a work order with multiple work tasks lines

Hi,Is there a way to enable an advanced search functionality in IFS Cloud MWO app? As an example, to filter the completed time records in the Completed Time tile according to a date range?We can see that the only available search is the framework generated Search box. Any workaround for this? 

HiCan anyone confirm the Touch Apps to use for iOS when using Touch Apps on-premise? thanks Graeme

For payroll reason we are trying to find a way to lock out any changes made to entered times after payroll has been exported. We are looking at the Transferred status on the timecards and there is little to no information. Does anyone have any advise or information?

Hi,I am working with Aurena and need to add a command or some kind of hyperlink that opens a PDF file from an online storage drive . The problem is that the instruction navigate checks and opens only URLs that start with http:// or https:// and I need it to open a URL that starts with file:///. How do I customize a command so it will open a URL like that? Or do I have some other option to achieve this?

Hello Community,I was trying to connect IFS Business Reporter to the IFS cloud and I got the following error after entering the URL in Connect To field and clicking OK,in Connect To: field I entered https://<server_domain>:<port>  -Error with Port When I entered only https://<server_domain>/, without the port, then I got the following error -Error without entering Port​​​​​It is our internal training environment and I see invalid certificate also when I login to the IFS - I doubt if the IAM Client has something to do with this so I created the IAM Client also -IAM Client Setup We are on IFS Cloud 22R1 and have installed the Business reporter add-on from the IFS landing page only (using the MSI installer). Any help is appreciated. Thanks in advance.

in company 151, we have 3 vouchers in year 2018 months (9, 10 and 11).Year 2018 already closed, we need to approve, post and update those 3 vouchers in 2022.what shall I do ? 

Hi, Is there a permission that needs to be granted for a user to see the ‘Media’ option on the Attachments screen?  Thanks,Jo

I want the parts sent with a service order to be cancelled.I corrected the stock by undoing the inventory usage from the "Report in Work Order" screen.But that's not enough for me to close the maintenance order.Customer Order is not canceled(01-pic), customer order delivery is not cancelled(02-pic) and transfer of work order lines to customer order is not  undo(03-pic).Do you have a suggested solution? 01-CustomerOrder.png02-UndoCustomerOrderDelivery.png03-UndoTransferToCustomerOrder.png

Hi, We have a scenario where, the mobile users will have to create new work from mobile, when assignments are not available in my work list. In Apps 10 MWO , there was a separate tile called New Work, so from there it was possible to create new work irrespective of the existence on work assignments in mobile.Do you know are we going to get this functionality in the future for the cloud mwo app, or do you have any workaround for this scenario. Thank you very much!

Hi,  I try to set up the local server in developer studio for IFS Cloud 22R1 with docker support according to https://docs.ifs.com/techdocs/22r2/060_development/050_development_tools/002_developer_studio/030_reference/600_java_debugger/.But when I try to start the serve,r it gives the following error. ifsapp-odata              | cat: can't open '/etc/podinfo/labels': No such file or directoryifsapp-odata              | cat: can't open '/etc/podinfo/labels': No such file or directoryifsapp-odata              | Using API to fetch certificatesifsapp-odata              | cat: can't open '/run/secrets/kubernetes.io/serviceaccount/token': No such file or directoryifsapp-odata              | cat: can't open '/run/secrets/kubernetes.io/serviceaccount/namespace': No such file or directoryifsapp-odata              | curl: (6) Could not resolve host: kubernetes.default.svcifsapp-client-services    | curl: (6) Could not resolve host: kubernetes.default.svcifsapp-odata              | curl: (6) Coul

Hi,I’m getting this error for multiple customers in ISD since last week when opening .cifx files.Is this a common issue? Is there a workaround?   Thanks,Dinushi

Hi, Please, can someone advise me how to add LoV while ordering Business Report in IFS Client. For one parameter there is no list of values and I don't know why.  If I check the dimension for this parameter in Dimension Item Details I see this set up.   Is it publishing Info window where I should set something to get LoV in Client.  Anyone any Idea ? Thank you Martin Gestinger

Hi all,I’m running into an issue in which the Serial Object Warranty badge is indicated as ‘No’, however if you select the ellipsis and select Warranty, you will indeed see a Supplier and/or a Customer Warranty has been set-up.  This behavior is visible on the Serial Object as well as the Equipment Object Navigator.Process Steps:Receive Part with a Warranty Template defined (i.e. 1 year) Deliver this part to a Customer with SM Object creation specified on the Sales Part Navigate to either Serial Object or Equipment Object NavigatorHere is issue I see:  Is there something missing from the set-up?Thanks.  

Hi,when I am creatind a payment order  ( it contains a line on  payement account)I have this error.I want fetch payment on account in my payment order. Thanks    line on payment propostion setup on payment on account ok 

Hi, how can we create all pick lists for shop orders of the same DOP? In create shop order pick lists we have the option to filter on Project, but I don’t see the same option for DOP? Thank you!

HI, logging into the time clock, my user can not register a shop order. In the application I can book a shop floor clocking? I can use the time function to start my work.  

We are close to going live and are working through various permissions. At the moment we are trying to get the option to export out of Report Archive to work and I am failing miserably. First the “Export” button wasn’t active (greyed out)then I magically got that to work; however, we would get an error that indicated “The File Cannot be Created” Can anyone tell me what I need to grant to make this work as designed.

Dear all,does anybody know how to ship free goods thru a customer order without generating an invoice?We can of course block the invoice but the customer order will not be closed 😐Thanks for your help 😀

Hi,Using MWO with IFS Cloud 22R1, I noticed that the “Actual Worked Hours” are calculated using “Assignment Finish” date and time.Is it the expected behavior ?It make more sense to me that it would be calculated with “Work Finish” date and time.Kind regards,Lénaïc

Hi experts,One of our customers is in the process of setting up push messaging for FSM. According to the  documentation an azure notification hub needs to be created for this.  The customer would like to know the pricing tier to choose for this. Would the free pricing tier suffice? Is there are a recommendation for this?

Does anyone know if there is a way to Disable the Sticky Notes option on the toolbar for a permission set or base profile?

When new Lobby page is created, user cannot se it without granting page to the user.We need to use the workaround given which is ,1. Log on as end user with permission to create Lobby (projection LobbyConfiguration, lobbyDatasourceConfiguration, and LobbyElementConfiguration are granted to end user permission set)2. create new Lobby page3. directly after save, an error is presented: "Cannot load Page"4. go to "Permission Set" details page, add this new lobby page to permission set that the end user have5. back to Lobby overview and try to find this new Lobby page - still same error ( "Cannot load Page")6. log off and log on again7. This new lobby page is now available and you can add elements to it8. (did not tested to create new element and use it directly, will probably end up in same problem until this new element is granted) Will there be a fix in the future release to replace this workaround ? if so when will it be .