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Greetings, IFS Community! I created a page and published it. When I unpublished it to change the datasource entity set under "Active Page", the three dots are no longer visible? Is there a way to make it visible one more time?Currently, we are using IFS Cloud IFS 21 R1. Thanks,JL

Hi,We need to disable add new records button from shop order screen, materials tab line level for all users or for some particular users.How to do this, please help. Best Regards,Hari

Hello again,Unfortunately in my role I’m not an assyst Admin and I’m kept an arms length away from the staff that do the work, so I have to research and determine a solution then put in my request.I’m trying to see if a process can get data from an external source. The reason for the external source is it a profile for user access, which contains many different profiles, that change frequently. As such we don’t want to inundate the assyst Admin to change a process or assystNET form each time there’s a change. My idea is that a manger would complete an assystNET with the required information, then assytNET function would pull the date from the external source, then add it to the task. When the task is assinged to the support team all the information is already included and they don’t have to manually look it up. Thanks in advance to those who check it out and don’t respond.C.

Greetings, IFS community. In order to create some entities, I need to use the IFS Studio Developer application. Our IFS version is 22R2.Our IFS is hosted directly by IFS. The Odata Connection information has been provided to me. What is the process for connecting to IFS Developer Studio? Having experience with IFS 10 connecting to IFS developer Studio. Does the Host, Service, User Name, Password, and Schema need to be provided even if the IFS hosts it or there is another way to do so? Thanks,Juan Luis

Hi All, We are currently using MWO Service 10 (UPD 9) and we use the Maintenance Survey functionality by having E-forms triggered when se use the ‘Start Work’ button after accepting Work from the Pool Work. And we have noticed that some Answer IDs are there without a Task Sequence and WO number in the DB side and the Survey Answer page. Would you kindly advise if that could be fixed? Many thanks.-ISD- 

We have recently purchased some new Equipment that comes with a 2 Year Warranty from the OEM. We want to set up in IFS the Warranty Terms so we can ensure that any repair work conducted within the Warranty Period can be identified and submitted to the OEM as a Warranty Claim. Can any one provide some direction / documentation on how to set up Warranty on Serial Objects so we can trace repair work?Thanks in advance

I have exhausted my searching and research into document management and cannot resolve this issue.I have a user setup that can attach and view their own attachments but not other user’s attachments.Both users are part of the document class group.  All documents have been approved.When I assign the user DOCMAN_ADMINISTRATOR, they can view the documents.  I have read the Document Access help page and it did not help. 

Hello all,What type of inventory transaction is considered in the calculation of the Issued Value for the calculation of the inventory turnover? Thank you! 

Trying to add a custom Attribute to the Work Task Screen however the created custom Attribute does not show up in the field list. Trying to add to the Work Task (JTTask).the custom attribute was added to JTTask from the Entity Configuration and published.When i go back to the Page Designer on the Work Task screen and search for the field. no fields show up.  Would anyone be able to shed some light? 

Hello All, I have noticed that when using the drag-and-drop feature in Aurena, the changes are not properly reflected in IEE until after a period of time. I have not seen any documentation, but I am assuming there is a routine/background job that runs to update them. Is that correct? Any guidance would be greatly appreciated. 

Our business is on v10 IEE , and we use Kanban Circuits for manufactured parts, many of which contain more than one Kanban Card in circulation at one time. The business requests that we track the specific Kanban Card Number (or Barcode ID) which initiated a particular Shop Order Requisition. For example - perform Kanban Replenishment Request job, type in / scan the Kanban Card Number / Barcode ID (which will be one of several Card Numbers for a given part), and the result is a Shop Order Requisition is created using the details from that Kanban Circuit. The request is to have visibility into the specific Kanban Card Number used during this process on the Shop Order Requisition, such as in a read only custom field or in a report. I have not seen how this detail can be found in the database or using APIs. Has your business faced a similar request, and discovered a solution or workaround to achieve the desired result?

Hello, I want to rename my operational reports when they print off. The file names are usually the Report Id with the result key. I’ve created a report rule to set property of the document file name but that didnt seem to work. Am I using this incorrectly? Everything seems fine based off of the technical documentation. Any and all advise would be greatly appreciated.Thanks,Bryan

Hello,I am getting time out error while saving custom field on IFS Cloud upgrade Project/Page Designer.On OData POD i am getting following error{"type":"liberty_message","host":"ifsapp-odata-bff474985-2d2zw","ibm_userDir":"\/opt\/ifs\/wlp\/usr\/","ibm_serverName":"defaultServer","message":"TRAS0112W: Request AAAAGga7Fry_AAAAAAAAACe has been running on thread 00000038 for at least 10000.992ms. The following stack trace shows what this thread is currently running.\n\n \t at java.base@11.0.15\/sun.nio.ch.FileDispatcherImpl.read0(Native Method)\n\t at java.base@11.0.15\/sun.nio.ch.SocketDispatcher.read(Unknown Source)\n\t at java.base@11.0.15\/sun.nio.ch.IOUtil.readIntoNativeBuffer(Unknown Source)\n\t at java.base@11.0.15\/sun.nio.ch.IOUtil.read(Unknown Source)\n\t at java.base@11.0.15\/sun.nio.ch.IOUtil.read(Unknown Source)\n\t at java.base@11.0.15\/sun.nio.ch.SocketChannelImpl.read(Unknown Source)\n\t at oracle.net.nt.TimeoutSocketChannel.read(TimeoutSocketChannel.java:174)\n\t at oracle

After our recent cloning from a Single Instance (PDB)  to a RAC, we found almost 75 SYS DB objects being invalidated, which resulted in more invalid objects in the IFSAPP schema (175 in total).Recompiling the invalids won’t work as well, and it will still remain invalidated after force validations too. The RAC cluster is installed within Oracle Linux 8.5 which is Oracle verified, and the Oracle version of the DB is 19c E.A. Release 19.0.0.0.0 - Production [Version 19.14.0.0.0]Has this situation been seen by anyone, and which solutions \ suggestions do you have for us to solve it immediately? Thank you in advance.

We would like to have an email with voicemail attachment from our customer hotline be received into IFS and Open a Case.Not only would this be a good way to track incoming calls from the hotline, but also be a way to gauge response time...etcDoes anyone know of anyone already doing this?Think of it like a helpdesk situation where the user can email to open a ticket….in this case it would be an email from the phone system opening a case.

Hi all,when are new modules in solutionset.yaml located in section customComponents, their Java implementation is not builded.If it is located in coreComponents section it works.But their are not supposed to be here.Their should be in customComponents section.We have currently 7 new modules and in coreComponents section it did problems after purchasing new modules - our modules was removed by automerge. And now it occurred again while applying SU 22.1.5.So we really need to move this modules to right section to avoid problems.Does someone face same issue?I created Case CS0079483 nearly three months ago (2022-06-10 13:22:27), but only IFS response is “Our product team will investigate and will provide the solution” (same text on 2022-07-27 10:22:17, 2022-08-10 09:54:24 and 2022-08-24 11:49:09).ThanksBR

How can we decrease the stock of packaging when making a shipment?We are creating Handling Units per pallet in “Shipment”, is it possible to connect a package (Inventory Part) to a Handling Unit?The purpose is to keep track of the number of pallets on stock. We don’t have packaging included in the product structure. Thank you!

In an old Maintenix Fundamentals Guide(8.1) there are a lot of references to SAS Use Case XXX, are those available somewhere on Your site? 

In IFS Documentation, it saysFile SenderFiles in the text format can be tested using Developer Studio.Assume I want to create an outbound csv file using IFS Connect. How do I test this using IFS Developer Studio if the csv file is created as expected instead of setting up a FTP/SFTP server? 

Hi, team, do you know how to fix below error? where is the basic data for fixing this? please see the screenshots attached. Thank you.

Apps 10 - Creating a simple custom reference field and received this error message: Can someone explain to me what this is telling me exactly, and how to correct the problem?

My company has agents with Assyst User credentials that also need to be able to log into the Contact User service portal to submit tickets to other departments if needed.Example: Building maintenance agents handle maintenance tickets but also need to be able to submit IT support tickets to the IT helpdesk in their own name.Is there a way to have a single login that works as both a Contact User and an Assyst User? I have tried Aliasing and setting equivalent users, as well as poring over privilege settings and can find nothing.

A task is transferred to MWO & I need to delete it. I cancelled the assignment but still the task stays as “Transferred to mobile” as Yes due to which I am unable to delete the demand in the task. Any idea how can I make it to N so that I can delete the demand in task?  

Hi Wondering if it is possible to configure a specific customer contract to require a PO# in the billing field before work can be done or the ticket assigned to an agent? We have some customers who require a PO for each SV ticket and sometimes our office team forget to request before they send a technician to site. Then we cannot charge the hours until the customer PO is provided and often slows the invoice several weeks. 

Hi! Is it posible to adjust the default travel time for when the planned route contains a ferry? We have a lot of coastal islands and a few of them ar reached by ferry, however, the ferry has many departures and only takes a few minutes. The defaut travel time seems to have a markup of one hour each way when in reality the travel only takes about 20 minutes with maximal waiting time for the ferry.  We are using HTM V4 Scandinavia Thanks in advance