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Hi Experts,  One of our  customer has been updated to 23R1 SU2 in environment, and when logging in to MWO they are not seeing any tiles for processes.   They have given the all the required security grants,  What can be the issue for this. Is there any specific permission set we needs to grant?  Thanks and Best Regards.Sanjana 

Hi,What is the correct process to follow when returning goods to demand site where internal direct delivery is made from supply site in same company.Example Site 1 takes external customer order and delivered through Site 2 with Int Purch Direct Supply code. Now the goods need to be returned to Site 1.The reason for asking the process is, if I try to create RMA on External Customer Order and try to return to demand site (Site 1), I get a cost bucket error.I found below process when goods retuning to Supply site.. 

https://chrome.google.com/webstore/detail/ifs-aurena-extension/lnpjlfpkfacbbmmbfjkclpfliinekkhc returns error 404. Is there a new place to download this? 

Hi Community We are using IFS APP 10.  For instance, we are receiving 300 m2 of steel plates as per PO. Based on our companies procedure we need to enter the heat number/plate number of each plate in to IFS during the GR. Upon delivery, we knew that 300m2 of steel plate is equal to 10 EA. Therefore, we have to enter the unique heat numbers on each steel plate to IFS. With our current setup in IFS we do not see an option to split the delivered quantity into 10 GR line items and adding the heat numbers on each steel plate to IFS.I wonder, if any solution to add all the 10 heat numbers against each plate in IFS. Thanks in advance.

Community, Wondering below window, the column I highlighted, does it really play a role or just info purpose only. for example,  Parent Part No, will the alternate component will be limited to Parent Part No in this window? Thank you. 

Has anyone been able to view time reported to a work order that is connected to a project in Project Transactions? We’ve connected the work order to the project and authorized the time on the project and the time shows in project connections and “committed hours”

Seems that dispatch console calendar will be (is) removed in IFS Cloud What is the alternative ? 

Hi All,Is the dispatch console available in APPS10 Aurena? If yes, then from what update? Best RegardsThilanka

Hi!I´m getting following error when trying to add new shop floor employee. Person is created and added without any problem under Company/Employee already as normally but when trying to add Shop floor employee following error comes: 

Hi All!Can someone help me to understand why some counter is missing in an element. I’ve tried to change the size and many other changes but the number is always missing.Thanks to any ideas that can solve this issue.

Hi- Is there any option to automatically release pegged shop orders in Apps 9. Thanks 

HI,We can set activity (activity codes)  with tools.For a service order (with the activity), we can set the tool on the backend  (or in mobile edge)(NB : It seems that we can use a tool in 2 service orders at the same time.)After the SV was done, we don’t find any service log on the inventory item.We only have a log for Inventory, but not a log of SVs were the tool has beenused.Can i have to set something to have a service log ? Thanks and RegardsAnthony

Hello, One of our field agents get a error when refreshing of when a call is dispatch to him. It happens regular and i cannot reproduce it.Cache is cleared.What is the explanation of this error, i think it is data related, can someone push me in the right direction where to look maybe? Thanks.Robin,

How to use the Clock-In and Clock-Out functionality in work assignment

A customer has requested a new vendor which should have access to the multiple warehouses as a mobile technician. We have created the vendor but are not able to map the warehouse to them.

Is there a corner of the database that shows SA’s GPS status? The Dispatch Console module shows a ‘radar’ icon under the Indicators column alongside each person’s name, but I would like to report to our managers en-masse.

There are details under Voucher analysis of transactions but nothing is posting or showing in the General Ledger? Please help to resolve?

I would like to use the same calendar (MAINT: Off on Saturdays and Sundays) for all maintenance organizations. It is used for both corrective maintenance and PM actions. However, there is an exception for preventive maintenance as the work is carried out according to a 24/7 calendar every day of the year.When I use a maintenance organization on a PM action and add a new calendar (MAINTPREV: 365/24/7) in the PM action trigger, the calendar of the maintenance organization takes precedence.The solution I found is to create dedicated maintenance organizations for PM actions with a MAINTPREV calendar. However, this is very cumbersome because there are more than 20 sites, and each site has 10 maintenance organizations.I am looking for a solution that uses only one calendar (MAINT) for all maintenance organizations but calculates the dates of PM lines according to a 365/24/7 calendar.

Hi, We are not able to delete the cancelled assignment, we only want to keep the active or say the completed assignment only.  Prepare work order → Work task

Hi,Customer wants to create a new filter, in Dispatch Console, based on some contracts.He has created a new “filter Activities”, column Name “Contract Number”, set operator as “In” and then, expected the list of the contracts to select them. But there is no list. Do you know why ?Then he has entered manually “Contract_1;Contract_2”, saved. Using this filter in Dispatch console is not concluant. No result.I did some tests and had to set operator as “Like” or 2 lines with “=” as operator and “OR” as logical to make it works. What are your recommandations ?  Alliance V15.1.0.12

when we are trying to see previous calendar months in dispatch console , only forward date are showing not the past dates so we cannot see past allocations in dispatch console . Like in picture only dates after may 1 is visible not before that . 

CRM Business Activity is showing duplicate values in the status viewerI’ve seen this in both 22r2 and 23r1e.g. https://ifsgcc1-d06.demo.ifs.cloud/ 

Hi all,How can I hide the avatar on the Notes pages (DebriefTaskTextList)?  

I am trying to find documentation about scheduling app params (not app params but scheduling app params), specifically about service_hours_response_type.I don’t see it in the standard FSM documentation that’s on the system. Where can I find documentation on that?

I have a Customer that receives the following message on certain Project Connections that have Actual Cost details. “The method “ in Project Connection Util returns more than one row”. I have compared setup with another project that does work and could not find a difference.