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We have a need to create separate page configurations for mWO Maintenance 10 and have done the following:Created a user group named “HelpDesk”, added my user account to this groupUsing Apps for Page Designer with Page Designer to:Created a context named “HelpDesk”under this context, added text to a single label on the “New Work” assistant under Maintenance EngineerSaved and Published this configuration, verified that it exist in “Page Configurations”Created a Configuration Context Mapping such as Context = “HelpDesk”, Condition USER = usernameInitialized the mobile device, yet the modification does not appear in mWO. As validation of this process, I made a similar change to the same page (with different text) against the “Global” context and this change shows up immediately in mWO. Also, I am able to make this change to the Aurena page equivalent and it shows up correctly. mWO 10.20.1405.0Apps 10 (tested in both UPD16 and 18, both fail) Just wondering if this could be a weird permissio

Hi, I was wondering if anyone could tell me or point me towards documentation that explains how mirrored service offerings are setup in assyst? By mirrored, I am referring to different individual service offerings that are an exact copy of each other. For instance, changing one copy will automatically update the second copy accordingly. We have some old service offerings setup like this at my organization, but I cannot find any documentation on the subject. We are using assyst 11.2.3. Thanks!

HiWe can set activity (activity codes)  with tools.1/ For these tools : it seems that that must be serialized (KO at usage) and inventory.Could you confirm ?2/  For these tools : Is it mandatory to define the serial number in the back office  and not in the field ?Test :I assign a technician to a service order with an activity with tool and dispatchIn mobile edge, I can start the activity but not resolve : I have a message : serial number not defined.But, it seems that the technician in the field cannot define himself the serial number. I didn’t find a field to define the serial number used.Could you confirm that a tool must de defined in the backend before the field and not by the technician?(for the customer process : The tool is not really serialized.)3/  After completed the activity and tool : Could you confirm that the serial number used in a SV is displayed as Inventory Item and available for a future service order ?4/  Could you confirm that the field “tool” is not available in

Good Morning - Can anyone advise if there is a user guide available how to create an automated prompt message to appear when the status of a Service Quotation has been updated? We would like a prompt message to appear to inform the user to send a full cost breakdown quotation letter  to this specific customer.  Many thanks for your assistance.  

Hello Fellow IFS Users When you create a customer order with a package part, does it check the availability of the components of that package part?  Thanks!

Hi.  I’m having trouble adding my user defined password function to oracle profiles.  I have the function compiled under SYS with no errors, but when I try to add this function to my oracle profile, I get an error indicating that the function cannot be found. Are there any specific grants that have to be done to get these functions seen by IFSAPP?

Hi IFS community, I wanted to register an invoice with PO 69552, however when I wanted to save it I got this error message. Please, how do we solve this issue?Do we have to create SP3 in Posting Control tab? What are the other parameters which I need to fill in Posting Control tab? 

We’ve just deployed our first IFS Cloud environment and we’re struggling with some features… One of them is regarding Data Migration Jobs. Do you guys know which exact permission (projection) a user must have in order to be able to create new Data Migration Jobs? He’s already been granted Update Allowed permission in Authorized Users screen, but I believe that will work just for the existing jobs already granted for his account, right?Hope you can help me with this.

  When creating an external customer order for a part of 200 PCS with supply code ‘Purch Order Trans’ it was converted correctly to internal purchase order of qty=2 and UOM=PK100 as factor=100 when define PK100 UOM against base UOM =PCS. Inventory UOM=PK100, Purchase UOM=PK100, sales UOM=PCS but when convert from internal customer order after send into internal customer I found that the quantity =2 with UOM=PCS which it is wrong, quantity has to be 200. what is the reason for it. please advice. we are using IFS10 UPD13Best Regards,Bilal Drayi 

How do I reverse a Supplier offset made in previous Financial Year?  I have tried the Supplier Payment Rollback screen but there is no option to rollback the matching. 

Hello.I need to make a new db task, calling a custom procedure from a custom package, this procedure has no parameter.On the new db task page, I click on the method button. What’s the path to call my custom procedure from my custom package?Thanks

Hi everyone, I would like to know if someone have some documents about the maintenance topic on IFSAPP 9.We would like to integrate preventive maintenance to carry out periodic/monthly checks on certain objects.I have carried out some tests:Functional object: PLACE BUILDING Serial object: electrical installation STANDARD JOB MP action   But I can't figure out how to fill in the maintenance plan fields If someone have some explanation on the topic it’ll be great for us .Regards,Nicolas.

Current behavior: For the moment the MC screen BaseAttachmentList is used to display all necessary attachment information in a list. In this screen, the "Delete" option for attachments is not available. The editing of the screen is limited, no button can be added and only the script triggers "Populate" and "Refresh" can be used.

I’m trying to configure an Excel Migration Job to act on an API that accepts a single attribute, which is a string of keys. I wondered if anyone has had any experience in doing this or something similar.This is the string I get from debug (without the carriage returns) that uses the POSITION_UTIL_API.Modify_Pos method…              p0_ VARCHAR2(32000) :=              'STRUCT_ID'||chr(31)||'16'||chr(30)||              'POS_CODE'||chr(31)||'500042162'||chr(30)||              'VALID_FROM'||chr(31)||'2023-05-22-00.00.00'||chr(30)||              'VALID_TO'||chr(31)||'9999-12-31-00.00.00'||chr(30)||              'OLD_POS_CODE'||chr(31)||'500042318'||chr(30)||              'SUP_POS_CODE'||chr(31)||'500042319'||chr(30);I’ve tried many variations in Excel like replacing the || with & and double-quoting like “’STRUCT_ID’”.

I got all signed up and figured out which courses I wanted to go through, but when viewing them, they will play about 70% complete, then fail to finish.  I thought maybe it was a Chrome issue, so I logged into IFS Academy in Microsoft Edge and still behaved the same way.Has anyone had this experience?   Thanks, Michael

With the type 'Check In To Document Management' in the report rules it is possible to create a document revision with the report when printing a report. If I configure the Document No in the property list as follows 'DocumentNo=[@CUSTOMER_ORDER_IVC_REP/INVOICE_NO];' the revision is not created. If I omit the DocumentNo property, a new Document No is created each time the report is printed. How can I implement in the report rules that a document revision is created which is revised when the report is printed again?

Hopefully an easy question to save me (and others) having to test this: Does CreateAndImportDocument.svc work with FTP repository or only database?

How are the “Utilization Statistics” in a Work Center will be calculated and generated? I can not found a related topic in the documentation.

Hello all,I’m trying to clone a dev instance from one server to another and the new server is failing to create the client.war file when reconfiguring or installing the instance. Currently, we have tried:Cloned the instance, copied the clone to the new server, and ran restore_clone.sh Ran installer.sh and reconfigured the instance Deleted the instance, recreated the instanceI’ve followed the details in this article as well as this article to no avail. The client deployment is completely missing from both the repository and instance folders. Here is the error message that we’re getting in Firefox:I’ve attached the error message that we get in chrome as well.Any help is appreciated.

Hi community,I defined a new invoice type and series ID for supplier. Then I assigned the new invoice type to supplier as default invoice type for manual invoice. When I create a new invoice for the supplier, invoice type and series ID are populated from supplier basic data however invoice no field is not read only as expected. See my steps below Define a new series ID Select series ID and click invoice number series button. Enter valid from, start value, end value and next value in detail window. Define a new supplier invoice type and select previously created invoice series ID for definite invoice series ID. Go to supplier master and change default invoice type for Manual to newly created invoice type.  Create a new supplier invoice. See that invoice type and series ID info is populated from supplier master. However, invoice no field is not read only as expected. If you manually assign the invoice type for any supplier then the field is read only. Can someone test in reference enviro

Can anyone please give me some guidance. Basically what I am trying to is process an email via assystETM to log a ticket against a specific service offering, this service offering will have custom fields which I want to populate with data from the body of the email.So for example I want to take the string after the text Name: from the email body to populate a single string value custom field in my Service Offering form, the field name shortcode is FULLNAME.In my data mapper in assystETM I have added the below The ticket is successfully logging against the correct custom form and service offering, however when I am trying to populate the custom field whatever I am trying is not working and field remains blank. Has anyone done something similar? If so can you please tell me what I am doing wrong and offer a bit of guidance.

We have an issue where customer orders and customer invoices are not created when trying to invoice a work order. A customer is set up with a service contract with invoice type Free of Charge:And on the Work order invoice type is set to free of charge:We can generate an invoice preview:But no connected customer order is generated. There’s a background job with description “Creating Customer Order for Invoice Preview ID 742.” and status ready, so there are no errors to trance. Could it be that no invoice is generated due to invoice type free of charge? If so, if, for some orders we’d like to charge the customer for a part of the service - is there a way without having to change the Free of charge setting on the service contract? We’d like to be able to do it but it’s not occurring every time. We have IFSAPP10.17.

Hi,I am testing the Expense sheet process first time. But i stuck in between. Actually i created an Expense Sheet and processed the payment through Employee payment screen. I am ok with the voucher entry for Expense booking but for payment it is hitting the posting type EP2 and not PP1. Also the payment is not available in the sub ledger (Cash Book) as well. Am i missing with any setup?...Can anyone please help me.Thanks in advance.

Is there a place/screen to find out that if SLA is attached to Work Order/Work Task in Cloud and the same has elapsed in Work Task… Duration of Elapsed days of SLA   

 Greetings, IFS Community Hope all is well with you.What is the process for enabling the ability to view documents in "Document Package"?Document revisions contain a copy of the documents For example: 1-This is the Document Package. From this page, I would like the user to be able to see it In the Document Revisions section, there is an actual copy of the document. In order to enable the Object Connection Transformation, I follow these steps:Are there any suggestions? Thanks,JL