+1Hi everyone,
I’m implementing Assyst 11.5 in my company
I’m trying to find a way to automatically send reminders to my users and I was thinking about using action processor in assyst. For example, I’d like to implement a 3 strike rules that would send reminders every x days when a user doesn’t answer to questions in order to help or ask to do something tand be able to solve “dead” incidents / cases after a while
Is there a simple way to set this?
Thanks by advance
Best answer by KevinM
You can set up escalation points on your SLA’s that trigger at x% of SLA passed or x hours passed.
Then create an rule in your Action Processors rules to trigger when that escalation is met to trigger a specific email.
You can set up escalation points on your SLA’s that trigger at x% of SLA passed or x hours passed.
Then create an rule in your Action Processors rules to trigger when that escalation is met to trigger a specific email.
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