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Hi everyone,

 

I’m implementing Assyst 11.5 in my company

I’m trying to find a way to automatically send reminders to my users and I was thinking about using action processor in assyst. For example, I’d like to implement a 3 strike rules that would send reminders  every x days when a user doesn’t answer to questions in order to help or ask to do something tand be able to solve “dead” incidents / cases after a while

Is there a simple way to set this? 

 

Thanks by advance

You can set up escalation points on your SLA’s that trigger at x% of SLA passed or x hours passed.

Then create an rule in your Action Processors rules to trigger when that escalation is met to trigger a specific email. 

 

Hi,

 

Thanks for this answer. I’m trying to do that. 

So many things to understand in Assyst!

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