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Good day.  We added a CompanyID to the Person Name (after the Surname).  In the Employee File though we would like to only have the Name and Surname of the Employee Displayed without the CompanyID behind the Employee Surname.Please can you assist with correct steps to take to ensure Employee Name displays as required?Thank you.Anya

We are consistently looking for ways to further streamline our mWO installation.  We are currently looking at this entity as it is the slowest syncing entity by a large margin.  Our technicians have no need for this information, but our concern is that the “Responded_Date” and the “Resolved_Date” fields may not get populated if we block the entity from mWO.  Would anyone be able to confirm or fully deny this concern for us? 

After entering an entertainment expense item, a new box called “No Agenda” pops up. However, we don’t know where such an agenda should be added.We’ve tried filling out all empty field (References, text fields, etc.), there is a guest list registered, we’ve also added attachments to the expense lines.Does anybody know how this works?We are using IFS Cloud. 

L.S., in Cloud 21/R1 Curricululum, the following is mentioned for Payroll Integrations;with slide start/overview: It seems that for the following: There are standards defined or available (I recognize ADP): Is this indeed the case?Is there a standard available for interfacing with Exact?

Hi,for one of our customer (15.4 SU3), in Customer Support we have sometimes an unexpected automatic ETA update. In Back-Office, when the first activity is fullfilled with an incomplete Stop Code, the ETA Date of this activity is automatically updated, see the case below. Why do the ETA date changes ?  Open_date :  15/04/2025 12:46 Contr_ETA :  16/04/2025 18:00 (SLA next day + 10h)ETA_Date :   16/04/2025 18:00Coverage plan : each day 08h00 - 18h00 (duration 10h00)We assign an AM and fullfilled the Activity (no more actions) in real time for instance on 15/04/2025 13:42 with incomplete Stop Code. Then, the ETA_date becomes : 15/04/2025 22:46 (10h00 after the Open Date)….NB. If after this we enter a severity (Contract exception on this severity), then the ETA_Date is updated with a new value, and if we erase the severity then the ETA_Date becomes correct, 16/04/2025 18:00, as it was before we fullfilled the 1st activity. Thanks by adavance. 

Hello, I’m trying to use “Save to CRM” functionnality from CRM Pannel and it’s loading forever when saving the email. The email appears in IFS but email body is never received by IFS.I tried to regenerate the manifest file and re-import it into Outlook. I also tried to change some CRM/SRM Pannel Settings. I tried go back to old outlook version. I tried on several emails including one with no attachment and only text in the body. Nothing changes it’s still not working. It used to work fine, do you have any idea of what is wrong ? Thank you,Kind regards

Hi Community,I am facing an issue when i am trying to transfer legacy data to input container with the date field. other date field mapping like valid_until and acquisition date are working just fine. The error i am getting is for the VALID_UNTIL column which has a value as 30.12.2049. the value for other column are also in the same format. The error is am getting is “Unable to start IC_ADD_AND_META_VALID - ORA20110: DatInputContainerUtil.EXEERR: Error while selecting data from legacy file(s). ORA01861: literal does not match format string”. Can anyone please explain me why this is happening.I even checked the training video but there is not much information on handling date column when transferring data to input container.I would Appreciate your input on solving this. Tank you

Hi Experts, Could someone share the 25R1 IFS Documentation for “finish with work task” functionality in Work order? Regards,Thilina.

Hello,We are encountering some issues with blocked customer orders. On occasion we need to override the credit limit block on the order.The end goal is being able to view which orders have been unblocked and by whom. I know customer order history gives this information, but I don’t know how to find out the order which was unblocked in the first place.Is it possible for notifications to be created when an order is unblocked?Thank you,John 

Hi,We have created a process flow for Service Order that triggers when Invoiced (When an event occurs),Now we want to created same for Customer Support, but for Customer Support When an event occurs Invoiced does not exist.How can i trigger a Customer Support Process Flow when Clicked on Invoice button on Resolve Complete Page.I am testing SU11. Thanks Robin. 

Hi,I have implemented a new Projection action intended for use in an integration scenario, where the action accepts an array as its input parameter. During execution, if an error occurs while processing an individual node within the array, the entire execution halts.I would like to modify this behavior so that: The execution continues for the remaining nodes despite encountering errors, and The details of any failed nodes are captured and returned to the user. To achieve this, I reviewed the implementation approach used in Core, specifically how similar logic is handled. Based on that analysis, the general steps seem to be: Defining the action in the corresponding .projection or .fragment file Implementing the logic in a Function (rather than a Procedure) to allow returning a result structure that includes both successful and failed nodes An example I referenced is the InventoryPartInStockList.fragment, which follows this pattern..projection/.fragment file .plsvc file I have follow

I’ve created a mapping to remove commands at the top of Manual Supplier Invoice to people not in a specific user group. I am not in that group and even after refreshing the mapping cache the page does not show the Finance context that it should. Am I missing something? The prior week it was working sporadically as well. 

Hi Experts We use the Multi-Company Project reporting mainly for  (Project) Time Registrations. Invoicing between companies is done manually through Instant Invoices Now we are looking into using Project Invoicing to send the Invoices across. Creating the Invoice is all working fine. The external supplier invoice gets created. But the create Supplier Invoice is not auto-matched against the transactions.Basically the PRJT7 and 8 should get reversed and trigger the PRJT11. I guess the same procedure as the M91/92 and M93.Posting Control PRJT11 is setup, but not automatically kicking in.We are using Message Class INVOICE and Media Code MHS to send the invoices. i also checked the connectivity box and it looks all fine, no warning or any kind of errors. Any Idea how to get it worked? Best RegardsSophal

Hi All, Has anyone come across multi company vouchers with multi currencies. I am encountering the below error. As the standard behavior is it not allowed to create the multi company multi currency vouchers. I am getting the below error.  TIA.

in PSO road map 25R1, AUT-E-199 : Improvements in the Optimization Engine“The ability to define a location and regions for an activity, even though there will be no travel to the location as the work will be carried out remotely.” is this feature already released?   Do we have any document related this?.we are looking for ignore address of the activity  . Assign resources to activity based on skill and region without travel.   

We have created a PO Authorization rule which is valid for change order and Allow Changes after Authorization = Within Authorizer Limit here’s the description given for Allow Changes after AuthorizationNo Changes Allowed: No changes are allowed that affect the total line amount of the partially or fully authorized purchase orders. If the Include Charge Amounts option is selected for the rule, the system will not allow to add new charge lines. Within Order Amount: Changes are allowed within the approved purchase order amount. Once the order is authorized, additional purchase order lines can be added as well, as long as the total order amount does not exceed the authorized purchase order amount. Within Limit of Authorizer: Changes are allowed within the limit of the applied authorization rule or within the authorization limit of the last step in the applied authorization routing. Once the order is authorized, no additional purchase order lines can be added. If the Include Charge Amounts

Just took delivery of 24R1SU4 in one of our lower environments.  During testing and updating configurations, I found that this page is unable to load or be opened in Page Designer:ResourcesDetailHandling Path:  Application Base Setup → Enterprise → Resource → Resource DetailsResource Crew is also affected. Attempting to view the API documentation in the API Doc View also results in error. The page/API function normally in our other environments (23R2SU10). Have any of you seen this before?  Any help is greatly appreciated.  Error screenshot and error stack below. Full error stack below: IFS Web Version: 24.1.5.20241010043720.0Date: 2024-10-29T19:05:21.765Z---------------------------------------------------------------------------<none>/<none> (server error)An error occurred while processing metadata.[0] Error reading client metadata for ResourceDetails.com.ifsworld.metadata.storage.datasource.ClientMetaDataSourceImpl.readMetadataAsString(ClientMetaDataSourceImpl.java:167),c

Hi All, I am seeing this weird behaviour in count reports window. I want to adjust it in from the count report 1 to 50 but it is not filtering correctly. Instead of 1,2,3 it shows as 1,10,11. Is there a way to over come this, customer wants to see them in a sequence and unable to query for the count reports 1..50 as it would not show those count reports.Thanks,Chamath

Hi Experts,I’m trying to do a overtime calculation using the calculation formula definition, I'm basically trying to fetch a wage code from time card results and multiply by 1.5 and display in another wage code,the below is the setup,      I’m not getting the anticipated results, Could someone help me to understand what am i doing wrongly here. Best Regards,

Hello, First of all our customer using IFS Cloud 23.2.8 version.In this case, we try to print a Work Order Report for 13 lines of work orders.There is an error occured which is “Error When Printing to Aurena Agent Timeout” and nothing happens, dialog closed. Error Image Log records in below;Application -    CMD(2): timeout in agentcall after 60000 msApplication -    CMD(2): toast({"type":"error","msg":"Error when printing to Aurena Agent ${error.Message}"}) Does anyone know reason or solution for it? 

Hi Team, We are exploring options to enhance user notifications in the FSM client screen and would like to know if it is possible to trigger a popup using business rules based on specific column values. Currently, we are aware of the "Type Alert" option, which allows us to display messages. However, we are looking for a solution that can throw a popup directly from a business rule trigger, rather than just displaying a message value. Additionally, we would like to understand if it is feasible to throw an alert or popup from business policies customization to inform the user. For instance, we have an OOTB method for attachments that triggers our customization policy. We want to return a message or alert in case of success or failure. Specific Requirements: 1. Popup Trigger: Ability to trigger a popup based on certain column values using business rules. 2. Customization Policy: Capability to throw an alert or popup from business policies customization, especially when an OOTB method is c

We have users doing engineer part transfer. When they do this they press to execute transfer online and an inventory part is created from this form: However, the end users wish to have the “Cost Per Lot Batch” value defaulted when this transfer is done:Is there anything to be done to be able to set that value to a default when a new entry is made due to transfer? Default templates do not work

Hi,I looking for a API that updates total price of a demand when Billable flag is set to Fixed.I tried below api, but only the billable flas is set to Fixed but total price does not change. How do i set the total price is billable is set to fixed?<root xmlns:dt='urn:schemas-microsoft-com:datatypes'> <session email='' alias=''> <state bc_name='service_order'> <action name='data'> <main> <row number='1'> <order_id dtype='string' in_var='' out_var=''>CS2501020038@@1</order_id> </row> </main> <demand_material> <row number='1'> <demand_id dtype='int' in_var='' out_var=''>9513058</demand_id> <is_billable in_var='' out_var=''>F</is_billable> <total_price in_var="" out_var="">100.99</total_price> </row> </demand_material> </action> </state> </session></root> Thanks,Robin

Does anyone have experience with creating a bar chart and card in IFS Cloud? Is it necessary to use the IFS Developer Studio?@hamalk

Hi All, I’m going to take a backup before applying a delivery, but seems like ‘DB Backup Management System’ option is disabled for me. Any idea how I can enable this?  Thanks & Regards,Asanka