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Am not so familiar with the customer credit invoicing in IFS and am wondering how I can part credit a customer invoice? Is that possible or do I need to credit the full value of the invoice and then re-issue a new invoice for the correct amount? We have scenarios when customers can accept a full delivery or choose to return part of the order, and we need to create credit invoices for just the part returned.Thanks for help in advance 

Hello community! We are considering use of DOP for our MTO parts.  We have been experimenting with the DOP features and are stumped with the netting.Part X is DOP.In our scenario, we have 1000 units of part X in inventory that is not reserved or pegged to any order. My demand for part X is 5000 units.When I check in DOP, the system is still telling me to create 5000 units, and the DOP system has generated a shop order for this quantity as well.How do I get the order for part X to net against existing inventory and only release an order for 4000 units?I am currently working in IFS Apps 10, moving to cloud in early 2026.Thank you!Robin

Hi everyone.We are using IFS Applications 8. I would like to automatically send an email when the expiration date of certain products is less than 60 days away.We have already developed a PL/SQL procedure that queries this data. Now, we want this procedure to be triggered every day at 8 PM. If the procedure returns any results, an email should be sent to the relevant recipients.We are considering a few approaches such as: Scheduling the procedure using Database Task or Scheduled ReportT  Trigger an existing Event Action Could you please advise which of these is more appropriate or commonly used in IFS8 for similar automation?We want to make sure we’re aligning with IFS standards as much as possible.Thanks in advance!PROCEDURE Send_Expiry_Alert_364_365 IS v_message VARCHAR2(32767);BEGIN v_message := 'The expiration date of the following products will be within 60 days:' || CHR(10); FOR rec IN ( SELECT part_no, ifsapp.inventory_part_api.get_description(con

Users are randomly encountering a 400 BadRequest error when attempting to log in to IFS Cloud 23R1. This error prevents affected users from successfully logging in. The environment consists of a cluster configuration with three application servers, and client terminals connect to the application gateway during login.The error is random and temporary, occurring inconsistently across different devices and users; it may stop on one device and start on another, even among terminals with identical settings on the same network, and while it sometimes resolves itself after a wait, clearing the browser cache does not help, with no correlation to the time of day.

Hi Team, I am new to IFS Cloud EAM. I am just want to import some of equipment objects into cloud. Could you please help me on the process? I prepare the below sheet using ChatGpt, Not sure if its looks good or not ? 

Hello, I’m currently using the 25r1 ifs demo env. with PSO but I have the following issue: Example 1.I made a shift template with a Break from 12:00 till 13:00 > generated Schedule and capacity.I can see breaks Exist = Yes from 12:00 till 13:00, after that I did a full load of the scheduling dataset but I keep having the problem that PSO is showing that the break is from 11:00 till 12:00.Example 2.If i for example set the break time in the shift pattern template from 09:00 till 13:00 it shows in PSO 08:00 till 12:00I’m a bit lost in why or where this 11:00 / 12:00 data is comming from atm and hoping someone can tell me what im missing. 😓 Example 1.Example 2. Break from 09:00 till 13:00  

Community, We are phasing out our current delivery address, and create a new one in Company. Below screenshot in Company window, we are totally closing down address ID 50, so we put this address Valid to Date to yesterday date, and we created a new address id 60, and we make address id 60 as the default Delivery Address. see below screenshot.Address ID 50 are phased outAddress ID 60 the issue is, when I am opening a new PO, or PR convert to PO, system always use 50 as the default delivery address. that’s really annoying.System still fetch default address ID 50Did we miss anything?  Thank you.

We are using customized mobile profiles more and more. As of now we use the same profile for SAs in different countries (profiles). Are there any issues we should be aware of when it comes to using custom fields from Alliance in Mobile Customizer? We have situations where the same field is added in to all profiles, but the data is different (eg. a field named Filter 1 on Installed Item), and this will have different data in the different ptrofiles, but it seems in Astea Mobile that the data shown does not belong to the right profile: we may have Filter 1 values “Big filter”, “Medium filter”, “Small filter”  in one profile, but only value “Medium filter” in another. Still all 3 values are shown as an option on Astea mobile for an Installed Item belonging to the latter profile. We need to be sure that we don’t get any data cross-contamination.Would it be adviceable to use a Mobile Custom profile per Astea profile?

We often create service orders that we want to have back with status “Need Audit” after they have been finalized by the SA. We now rely on the SA to flag it, and of course this fails from time to time.Is there an easy way to flag certain orders (upon manual creation) for Audit? 

Hi,We are migrate our email listenere email from on-premise pop3 to a Sharedmailbox in 0365. We have created a App registration following instruction fromConfiguration Editor Utility Guide.pdf: 14 Appendix F: Configure Email Listener in Azure Active DirectoryBut after reconfigure the maillistener in Configuration editor to: It gives the following error:ReceiveEmails( )IEmailUtilityGraph.ReceiveEmailsAsync2() failed.Error message: Code: ErrorAccessDeniedMessage: Access is denied. Check credentials and try again.ClientRequestId: 6a172cf1-7ee8-4e40-95b8-1845f34e4d14 And if we check App Registraion, the Service Principal is login correctly. It is a Sharedmailbox in o365, that means it does not has a userid and password., but because of App registation it should not be needed.So can it be a sharedmailbox? Thanks Robin.

Hi All,I have just received the following query from one of our customers:We understand the supplier set up requirements for 1099 reporting, and now we need to make a payment to a Non Us supplier for whom the 1042 form will be applicable, there for we need to clarify supplier and tax reporting requirement in the system to ensure that we will be able to correctly gather the information on the 1042 report as required.https://www.irs.gov/forms-pubs/about-form-1042Please could somebody advise what is required in the supplier and tax setup for 1042 reporting?

Good morning community!  We have a scenario where we have a sub assembly on our PS.  We would like to flatten the PS to move the sub assembly components to direct components of the finished good eliminating the need to transact the sub assembly.  This sub assembly that we want to remove from the PS is used in multiple finished goods (it is a blend of materials).  We want the ability to see demand for the blend (sub assembly) but not actually schedule it or produce it unless we need to put it in barrels to be store in inventory (lot controlled).We have tried phantom parts, but they only seem to explode the materials in the shop order as opposed to the operations.  We want both to be part of the finished good.We have tried putting the blend in our PS as a zero QPA, but had to set the component to ‘allow as not consumed’ to get it to work.  This created an error because it is lot controlled (which it needs to be).And we cannot put both the sub assembly and raw components on the shop order

We have asset where we have rolled back the depreciation transactions but there is no acquisition transaction to roll back. Thanks

Hello,We are upgrading from IFS 10 (IEE) to Cloud.  Some of our “10” users access the Time Clock from their laptops.  Is it possible for an IFS “end-user” to access the the Cloud Time Clock?  We have Time Clock IAM (service user) Clients working but would like the added flexibility.Thanks!  Troy

Hi All,We are trying to capture the user who reserves serials in a shop order. I do not see a field for this and it is not in the history log. Is there a way to capture this? Thanks. 

Hi, Do anybody knows if we can move/hide tabs in Attachments Panel with PageDesigner?We can modify the contents of each tab, but how I can move it?We are on 24.2.5.After upgrade we got a new tab in attachments for Shop Floor Workbenck, and this tab is set as default tab, but not relevant for us.It would be nice to either hide it or move it as the last tab. 

Hi, I got a process flow that is scheduled to check if there are failed outbound message and send a mail with the tx id.Now we manually go to outbound message end do a resubmit.I want to do this automatically from the triggert process flow. I try to call this action, to call the resubmit, but this does not work.<root xmlns:dt="urn:schemas-microsoft-com:datatypes"> <session email="" alias=""> <state bc_name="service_order"> <action name="execquery"> <attribute in_var="" out_var="" entity_name="state_from_events" query_name="state_from_event_resubmit" /> <attribute dtype="string" in_var="" name="transaction_ids" value="a592ef22-7a91-4e6b-ba71-a835aa64c3f8" operator="=" /> </action> </state> </session></root> Is there a macro available or other way to resubmit the failed outbound message in a Process Flow? Thanks,Robin

Hi All,Is there any setting in IFS to hide salary records from employees’ supervisor. It should be visible only to employee and HR user. We can manage this through base profiles. But I need to know any setting in IFS other that base profiles.  Regards,MalinG

From the Material Requisition page, I am trying to make the pre posting assistant read only so that users cannot make edits. How can I configure this?Thanks,

​@Alexander Heinze you’re my best bet on this matter. I’m working with a customer that’s using Apps10 and mWO for Service.They have 2 workflow configs which have:same filters same weight same sites, but applicable for different Maintenance Orgs each technician is connected to both sites but only one Maintenance Org.However, it seems like when JT assignment is transferred to mWO, the configuration is not applied.Do you know if maintenance org are also considered when the system determines which wf config to be applied? Or is just the site considered (in which case it’s obvious why there’s no wf config applied)?  MWO FR - applicable for TDGN & TDGW sites, but just for 2 maint orgs: MWO DE - applicable for TDGN & TDGW sites and also for all German maint orgs: 

Hi All,If is it possible to change the dashboard of CRM Companion via configuration or other way.For example, add opportunities to the dashboard. Thank you. Best regards,Feng

Hello experts, I developed a workflow that reads customer order no from activity seq (order no is activity ID field) and retrieves email address from customer order or customer master then sends a confirmation email about activity finish date. The workflow works fine but i have a small issue with showing result message. When the order does not exist or when no email address found i want to end event with a message of detail issue. If the process is successful, i am showing the user a confirmation message with language and receiver’s email address with User Task (1 form field with read only option).My problem is when no order or no email address found. If i change end event type to IFS failure or terminate end event, i cannot add a command button because the command validation returns error.  During my tests, i achieved to show a message when the event was terminated but after finalizing all settings (of course i made lots of changes in the flow :), i cannot generate a message to user s

I need to register a company in my client's environment using the Spain location, and in this registration, I need to enter the company's NIF code. The same situation applies to the registration of Spanish suppliers and customers.I looked in the Country Solution document for a field to enter this information but couldn't find one. Then, I searched the company, supplier, and customer registration screens, but I couldn't find it there either.Therefore, I would like to know if anyone who has previously implemented in Spain and/or is familiar with the Spanish localization can inform us in which field we should configure this information.

HiWe need to reverse a payment , (Voucher type N) How can this be done in IFS Cloud ?This worked fine in Apps10

We have an Excel migration job to append or update purchase price list records. The method we use is PURCHASE_QUANTITY_PRICE_API, with New and Modify checked.  In this method there are columns for a rental indicator, with flags MI (Mandatory Insert)  When we leave the Default Value for these fields empty, the job runs into an error because the column is mandatory. When we put a default value like above the inserts run fine, but on modifying an existing record the response is: “Field [RENTAL] in Purchase Quantity Price may not be modified.”  How can we work around this?Is it for example possible to check the existance of the record in the SOURCE_COLUMN?