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iPhone users get an error message “User or password invalid” while trying to log in using FaceID but using the same credentials entered manually users can log in to the application. 

I know I’ve seen this before but I can’t find it under the normal spots that I was looking. I’m trying to find the service update documentation on what is fixed with each patch and it’s normally in an excel file. Can someone link me the post in the resources? Everything that I can find is not the file that I’m looking for. I’m trying to evaluate what the service updates are fixing. I’m specifically looking for 24R1 as well.

Is there an out of the box function to determine which customer order lines have had the promise date reviewed prior to confirming back to the customer? Our current process:Customer service enters customer order line. By default, the promise date is initially set the same as the Planned Delivery Date. Planning reviews the order line and revises the Target, Planned Delivery, and Promise Dates as needed. Customer service sends order confirmation back to the customer. Planning needs to be able to query for order lines that haven’t been reviewed/promised. I’m considering adding a custom checkbox to indicate the order has been promised but want to verify if there’s a standard process for this.  Thanks!Eric

We have some parts where we have to pay the supplier an excise tax fee.  We typically purchase a part in a UOM of an Each with a purchase UOM of a Pound, and then we have an inventory conversion rate to get it to the Inventory UOM of a Pound.  The purchase charge is a rate at a per Pound unit charge.  I don’t know if something changed when we updated to version 24R1, but some charges I had set up before are showing the charge amount as a Unit Charge in a pound Price UOM.  I am now seeing where I added some recent charges, and the UOM is pulling in as an Each.  It does not look like I am able to update the UOM.  Where does the UOM for the Charge rate pull from and is there a way to change that?

Hello,When I select a Work Task to see the details in the Dispatch Console, it shows all the request tasks for the REQUEST, and sometimes it’s a bit confusing.In this example, i want to see the details of the task 83: However, i get all the tasks for the original request:Is it the intended functionality? Or should it show only the request task I am selecting? Thanks in advance.Irene

Hello, We are beginning the process of looking at upgrading our assyst version to 24R2SU2, and are investigating these three new programs: Notifier, Escalation Scheduler and Auto Close Scheduler. We have not been able to find much in the way of suggested configuration information on the wiki. The main question we have is when these programs are installed using the assyst installer, do they each need to be installed on all servers? “Notifier” if the only one of these that is checked off to be installed by default in the installer, so we must assume that for rule based notifications to work, it must be installed on all servers running the application? For Escalation Scheduler and Auto Close Scheduler to work, do they need to be installed on all servers or can they be installed only on our integration server(s) or on one server. Our setup is such that we have a number of web servers which are load balanced behind our URL, then a couple of servers which are primarily only used for back-end

Hi together,I have a question regarding access not on a sole document, but on a document folder for defined users. So, is it possible to setup access for a user for the whole document folder instead of just setup the access for a sole document itself?Thx and regards, Markus

Hi,When creating a new Work Task in Service Management, it’s selected the option “Create from Standard Task” by default. If I select “New Work Task” and again “Create from Standard Task” the list of standard tasks is duplicated.This is a test case:After select “New” in Request Work Task, I have 2 standard task in the list: I select “New Work Task”:   Select again “Create from Standard Task”: The list is increasing if i do it several times.Thanks in advance.Irene

Hi all, some of our users are reporting an issue where they can’t see the “Cancel Arrival/Receipt” button in the Procurement > Receipts > Receipt screen, even though:They have Full permissions to the ReceiptsHandling projection The receipts they’re trying to cancel, can be cancelled by other users (i.e. parts have been received, nothing’s been scrapped etc).The button isn’t visible-but-disabled; it’s not shown at all.Are there any likely reasons for this?

 Hi AllAs tried in IFS 24.1.1; From the PO lines screen, I made the Requisitioner and the Requisition no mandatory via checking the ‘required’ checkbox and then published.      The goal was to prevent users from creating PO lines without a Purchase Requisition / Requisitioner.After publishing, I tried to save a PO line. It gets saved without the 2 mandatory fields that I set    Can you advise what I am doing wrong here?Thanks,Asela 

Hi,I hope someone can provide guidance on the following: We are looking to streamline our PM actions and implement a form of  suppression to prevent work orders from being raised when the service year is not applicable. Specifically, we have equipment objects that require servicing at 1,3 and 5 -year intervals.  Our goal is to create a PM action that raises work orders according to these intervals, while ensuring following: The 1 year PM action needs to raise a work order in year 1, 2 and 4 only The 3 year PM action needs to raise a work order in year 3 only The 5 year PM action needs to raise a work order in year 5 onlyIs it possible to achieve this using standard IFS functionality, or would a CRIM be necessary? Thank you in advance for your assistance.    

HelloI am looking to replicate something that exists in our current environment with a different system. We have a table that has a list of all possible zipcodes with information such as CBSA, Latitude, Longitude, City, State etc.Does IFS have such a table? I have been unable to find anything like this in the IFSAPP database.Thank you

 Hello IFS Community, I have created a list element naviagtion with two placeholders: SUPPLIER,  and SITE. I am trying to navigate to the 'Payment Schedule for Purchase Order' page, and my dataset references that view.I am having trouble creating the navigation. I am using the following path:page/PaymentScheduleForPurchaseOrder/Form?$filter=Contract eq toupper($SITE$) and VendorNo eq ($SUPPLIER$)When I search for SITE using, for example, OK%, it does not retrieve data because the filter applies =OK%, which includes the equal sign (=). The filter needs to be just OK%, without the equal sign. It will work only if the user inputs the entire site value. Any idea how to fix this issue1? Another issue I have is when the user uses % for the two placeholders: SUPPLIER and SITE.It does not return any values or data.  Any idea how I could fix this issue2? Thanks,

Hi,With PSO (in a stand alone) installation, Customers / Prospects may need a component (mobile application) for the field.We send activites in the application, and the technician gives updates about the tour and each activities : on route, on site, started, etc.This can also be used in the debrief or work rder report.Do we have this component in PSO  in addition to the backend and the engine ?thanks and regardsanthony

HiOn the Company within Tax Control, Invoice Tab there is setting to “Use Tax Invoice”:  I’ve never used it, but am interested to know when or why you would?Is it country specific?I notice that this then can be set on the invoice series. I can find the IFS help on it:Use Tax InvoiceIf you select this check box, tax invoices will be printed when true tax transactions are created within invoicing and payment processes except when advance invoices are created. Tax invoices will show the details of the nature and value of goods sold or services provided and amount of tax.But it does not say when or why it would be used and how it determines the split of goods/services.  Delivery type perhaps?   Thanks in advance.

Hi, could you please help me to fix the following error. If I complete all the analysis, then this issue is fixed. But, according to the test plan, customer is doing this without completing all the analysis. as, for their business scenario, it needs to be applied. So, could you please let me know, if there is any parameter to function this?  

We have a customer who needs to review resource availability at different levels within the organization.The first level of output will provide the overall Availability/Occupancy Rate for the entire organization. The second level will drill down into the operational team level, breaking the data down by teams such as Functional, Technical, System Admin, etc. The third level will then break down the operational teams further into domain-specific categories, such as the relevant resource groups (e.g., combining DM leads into the DM team for clarity). The fourth level will further refine the data by breaking it down into roles such as lead and consultant levels within the relevant resource groups, for instance, showing Tech leads, DM leads, and Software Engineers in the technical team. Finally, the fifth level will display individual occupancy rates, providing the most granular level of detail for each resource. I understand that we could facilitate this requirement by adding employee all

which REST API can be used to update the e-invoice response status to "accepted”?  

Does any one know where the voucher type for the Lease liability is defined ?  The list of values does not show any voucher types as well.I am trying to create recognition posting for a new lease contract ( New in this specific company, we are using Lease contract in other companies with no problem), and it doesn't pick up a voucher type.   

Hello, Community,I'm trying to map a Quick Report of type Crystal Report in IFS Page Designer. However, according to the IFS documentation, this is not supported. I was wondering if there is any workaround for this. Thank you 

When using the command ‘Copy Customer’ on page/Customer/Form we get error message ‘ORA-20121: CustOrdCustomer.INSERT: Field [CONSOL_RENTAL_IVC_SERIAL] in Customer may not be specified for new objects.’Any idea how to prevent having this error?We are running on 23R2.

Hello,  I have created an additional attribute based on a custom field. In this case, the number shown in PSO can change pretty often. Available capacity can be 10, than change to 9 and so on.Shouldn’t this change go directly to PSO? This is my understanding from the mapping file. However, in our test environment, the data gets updated only with LOAD.IFS Cloud: 24R2 Does anyone have any idea here?Thank you,Iulia

We have a custom requirement to override ‘PurchaseOrderLinePartList’ an  Error as below get raised when trying to customized this list .No Error comes when tried as below but the custom column do not appear in Purchase Order Page. Standard List has been defined using clone. Appreciate any inputs to resolve this issue.Thanks!

Hi all Does anyone know if there is a significant difference between “Return Part” and “Return Parts” in “Inventory Parts in Shipment Inventory”?Except that with Return Part I have a “better” overview and with “Return Parts” I can edit all lines in one window. Thank you and best regardsMarco  1.) 2.) 

Hello, Does anyone use the Customer > Credit Infor >  “allowed Overdue amount” or “Allowed overdue days” fields?   Do these impact a customer orders going on credit block?  I would have thought it was meant for that but it doesn’t appear to be.   ie: we want to allow a customer order to be released if it’s wanted receipt date or value is within a certain number of days or amount of its outstanding invoices with these fields populated.  Otherwise what are these fields used for?  calculation of interest ? Thanks!