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F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance
implement checklist for country Nodes

Hello All,Currently we are using Astea Alliance Version 14 HF 29. Application is used across 6 countries but now we have requirement from 2 countries that they need checklist with one question and base on answer (Yes/No) we have 2 more question with text. We have implement the checklist for one country. We have mapped contracts for that checklist so that whenever any service order is created using that contract, checklist will be added to activity but now we have request from another country and they also need the same checklist but they want it base on Node. How can we configure it? We don’t have that option in Alliance.

723
Phil Seifert
Ultimate Hero (Employee)
K
Sidekick (Customer)
Kavindu911Sidekick (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
IFSAPP is showing background jobs of only one user

Since today morning IFSAPP user is showing the jobs from only one end user. No issues from the IFSADMIN login. Any idea why this is happening?Tried clearing the queryClearing the IFSAPP profileClearing APP data cache.But issue remains the same.  

705
AshenR
Hero (Partner)
B
Hero (Partner)
bytsophanHero (Partner)
asked in Getting Started with IFS
purchase authorization rule with cost center

Hi Is it possible to create a purchase authorization rule based on the cost Center?  Best RegardsSophal

1603
JJäthing
Hero (Partner)
R
Do Gooder (Customer)
RogerBDo Gooder (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
It's time to upgrade your browser

We have a prblem when trying to open URL links from Lobbies in App9WHen we click the link, we get and users are stuck. They can get round it by cpying the url and pasting into a browser, but that is a faff on.If we put the same link/URL into a menu item, that works perfectly, because the menu setting has to ption to use an external browserI can only assume IFS was written to use Internet Explorer and knows nothing about other browers.Does anyone know if there is a way to get Lobby links to open in another browser?ThanksRoger

361
R
Do Gooder (Customer)
A
Do Gooder (Partner)
ArcSurajKDo Gooder (Partner)
asked in Upgrades & Updates
How to change IFS system user password in cloud 24R1

Hi Team, I have requirement to change all IFS system user password in cloud .could anyone Pls let me know the process/Steps . 

1933
AshenR
Hero (Partner)
C
Sidekick (Partner)
ChristopheSidekick (Partner)
asked in Alliance
customer center - organization

When the customer hierarchy icontains a lots of sites some times the organization view could not be displayed with the following information : in this example i think 2039 nodes is related to 2039 sites (in our customer database we only have 20 nodes).is there a settings to be able to take of the limit ? i have tried trough retreive limit module but with no success?thanks for your feeback

411
Phil Seifert
Ultimate Hero (Employee)
H
Do Gooder (Employee)
HYasunoDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
How do the cost of "Sales Part" on "Contract Line" with "Invoice Plan" influence "Request Contracts"?

Hi all,We select a "Sales Part", which comes from "Non-Inventory Sales Part", when we create a "New Contract Line" with turning on "Invoice Plan". On the other hand, a "Non-Inventory Sales Part" has "Cost" value as in the below capture. How do the cost of a "Sales Part" on "Contract Line" influence "Request Contracts"?I guess that the selecting a "Sales Part" is only for getting price and the cost value is ignored.Is it correct?Or does the cost reflect to invoice data?Please let me know how the cost influences "Request Contract".Thanks and regards,Hiroshi YASUNO

554
H
Do Gooder (Employee)
T
Do Gooder (Customer)
taenarenDo Gooder (Customer)
asked in Finance (Financials)
Depreciation for shared Fixed Asset

Is it possible to set up a Fixed Asset in IFS Cloud where the depreciation is split between two cost centres when depreciation is run.We have a large asset whose usage is shared between 2 cost centres (code_b). Ideally, we would like to have the depreciation spread between the two when we do a depreciation run. Is this possible?Or do we have to create 2 assets. 

702
T
Do Gooder (Customer)
H
Do Gooder (Customer)
hansendDo Gooder (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
Cloud List Custom Field Column Visible / Visible

Hello Everyone, I was wondering if anyone has any experience with the Column Visible and/or Visible flags on the attributes for custom fields?  I have added a field on the Customer Order Lines Tab of the Customer Order and I have tried both of these attributes with record.Contract = “XX” or record.parent.Contract = “XX” and no matter what combination I try, the field shows up regardless of the Contract value.  This Visible attribute works like a charm on groups.  I can make that work fine, but on lists columns it must require something different as I can’t get it to work.Edited for clarification just in case.  This is what the “Column Visible” flag actually has in it.  Same thing has been done for the “Visible Flag”   Thanks for any help or insight that you can provide. 

4597
H
Do Gooder (Customer)
A
Sidekick (Customer)
AnnaSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)
Journal for Prepare Work Order

We have recently moved to cloud and our maintenance dept used to rely on the Journal on the Prepare Work Order (in Aurena 10 and in IEE) to show them who did what on a work order. This said, we cannot find the Journal button now. Did IFS get rid of this or move it to another screen? Please see my screenshot below. We are on IFS Cloud 24R1 SU5. Aurena Apps 10 Cloud (Journal not available in selector) 

1252
A
Sidekick (Customer)
P
Sidekick (Partner)
pratik.b.shahSidekick (Partner)
asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)
Project Transactions Invoiceability set as Delayed Invoicing Still Posted

Issue: Project Transactions Invoicability is set as “Delayed Invoicing”, still project transactions were considered for “invoicing” and invoice status is “Paid Posted”. What can be the reason or Is it a bug?   Thanks & RegardsPratik Shah

712
R
Do Gooder (Customer)
Thirunavukkarasu Kapilan
Hero (Partner)
Thirunavukkarasu KapilanHero (Partner)
asked in Supply Chain
Disable SEND_FREIGHT_BOOKING functionality to avoid creating Application messages

Hi Team, One of our customer wants to remove the standard SEND_FREIGHT_BOOKING integration and get rid of the application message that are generated with the Error status. I initially instructed him to disable the below routing rule But even after disable the routing rules, they still gets the Application messages. They dont want those application messages at all as they never used this functionality. Is there a way to disable this functionality to avoid such application messages are genereted? Best regards,Kapilan

372
Thirunavukkarasu Kapilan
Hero (Partner)
Michiel12Guide
Do Gooder (Partner)
Michiel12GuideDo Gooder (Partner)
asked in Products (Manufacturing, Products, Engineering)
Planned Finish Date/time updated in workbench after approving a quantity of a shop order

Hello all, Is it possible (in IFS Cloud) to have the Planned Finish Date/Time updated automatically in the Shop Floor Workbench when only a part of the shop order is approved? For example:The operation qty is 10.000, they will be placed on pallets (approximately 4 pallets). Planned Finish Date is 10-01-2025 When the first pallet needs to be replaced because it`s full, the amount on this pallet is approved in the Shop Floor Workbench (2500 pcs). Apparently, the expected 4 pallets will not take 2 days per pallet, as scheduled, but since the 1st pallet is finished after 1 day, there is a great need to record this change in numbers, but also to gain insight into the accurate planning that adapts to the numbers still to be made. Not so much the recalculation of the items still to be made, but in any case the correction of 1 day on the items already made (and therefore booked), which would at least shorten the Planned Finish Date/Time by 1 day. Obviously, we have the Remaining Machine Time w

642
Michiel12Guide
Do Gooder (Partner)
G
Sidekick (Partner)
GaSoGBSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)
IFS Cloud22R2 MWO - How to position a new tile as the last tile

Hi All,I have introduced a new custom tile to IFS MWO Service via a modification.I would like to position this tile as the last tile of the page but I cannot.Tried with sortorder = 9 and sortorder = 15 but looks like FW does not care about sortorder in the Navigator entry and it positions the tile as fifth tile.Any thoughts on how to change this tile position?

1125
C
Do Gooder (Partner)
O
Do Gooder (Partner)
OleWesterbyDo Gooder (Partner)
asked in Upgrades & Updates
APP10 Updates - For how long will IFS create new Updates for APP 10?

APP 10 end of extended support is March 27, 2028What is the Update-plan for APP 10 leading up to that date?Update 26 was released December 5, 2024. Will there be 4 updates released in 2025, 2026 and 2027 as well? What about 2028?Does anyone have any info on this subject ?

4545
AshenR
Hero (Partner)
H
Sidekick (Customer)
hmccabeSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
Can a maintenance team be assigned to a work task without allocating resources?

In Cloud, is there a way to assign a maintenance team to a work task without having to allocate resources?   Thank you.

13211
Alexander Heinze
Ultimate Hero (Employee)
I
Hero (Customer)
IFSRUNINNOVALHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
Looping threw CRUD

Hello everyone,We have frequently encountered the following pattern in IFS SQL traces:DECLARE    result_ background_jobs_handling_svc.entity_dec;BEGIN    result_ := background_jobs_handling_svc.crud_delete('*', 8189760, 'DO', deferred_job## => '');END;We would like to know how to execute the following directly from SQL Developer:background_jobs_handling_svc.crud_delete('*', 8189760, 'DO', deferred_job## => ''); When attempting to execute it using a SELECT statement with dual: select Background_Jobs_Handling_SVC.CRUD_Delete('*', 81897606, 'DO', deferred_job## => '') from dual; We receive the following error:https://docs.oracle.com/error-help/db/ora-00902/00902. 00000 -  "invalid datatype"*Cause:    The datatype entered in the CREATE or ALTER TABLE           statement is not valid.*Action:   Correct the syntax.Erreur à la ligne 1, colonne 8   Any idea please?

854
I
Hero (Customer)
AshenR
Hero (Partner)
AshenRHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
Failure in PSO Reconfiguration Process

Hi Experts, I'm getting the following error while doing a PSO reconfiguration process.Anyone have an idea why this is happening? When I try to log in to the database using the ifs password we have, it works fine.

426
AshenR
Hero (Partner)
J
Hero (Customer)
jamie.malangyaonHero (Customer)
asked in IFS Cloud - New Customers
Best practices: Building a page through Page Configuration or IFS Developer Studio?

I’ve done the training where I built and configured a page through IFS Developer Studio. I’ve also done another training where I’ve built and configured a page through the Page Configuration and Page Designer option in the client. I am trying to understand the differences between the two:Which approach would be the best when building or editing a page? For example, is there a common scenario where I should be choosing to edit/build a page through IFS Developer Studio rather than doing it through Page Configuration/Page Designer? When I edit or build the page through Page Configuration or Page Designer and publish it, will the change reflect in my customer solution repository? (I am trying to understand how editing in the client affects my customer solution repository on editing screens) I’ve been told that there is a way to hide and show fields based on a value of a field on the page - I can’t seem to find documentation on this sort of customization, is there one out there?Any help wou

3356
J
Hero (Customer)
Chamath Kuruppuarachchi
Hero (Partner)
Chamath KuruppuarachchiHero (Partner)
asked in Buying (Procurement, Demand Planner, ASC, SRM)
Shop order pick list - picked parts

Hi All,Can we get list of parts picked in a shop order picklists. My customer is using pick by choice so ideally serials or lot batches in the pick list might be changed when picked.  Customer is using wadaco for picking. They expect to generate a printout on what picked. Is there any way that I can get what got picked for the shop order.for customer order pick lists we have a separate window “Picked pick lists” but nothing available for shop orders.Any ideas on how to get this please. Thanks,Chamath

1382
Chamath Kuruppuarachchi
Hero (Partner)
bskallerud
Hero (Customer)
bskallerudHero (Customer)
asked in Alliance
Astea: update Open Date and ETA with import

Hi - we have a scenario where we want to change Open Date on Service Orders WITHOUT changing the ETAs. If I create an import that changes just the Open Date, the SLA automatically changes the ETAs (which makes sense).But we have scenarios where we want the ETAs not to be changed. I find the dates in the service_call_env-table  But when I create an import I can’t find a corresponding BO  Is this not available?

425
bskallerud
Hero (Customer)
I
Sidekick (Customer)
irenecaleroSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)
Request Contracts - Hierarchy

Hi everyone,Is it possible to create a hierarchy in Request Contracts?In the Service and Maintenance module you can create a Service line linked to another Service line: However, I haven’t found anything similar in Service Management module.Thanks in advance.Irene

553
Alexander Heinze
Ultimate Hero (Employee)
dsj
Ultimate Hero (Partner)
dsjUltimate Hero (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
Create a JSON in a workflow

Hi All, I need to create a json payload inside a workflow to send to an external Rest API.I used the org.camunda.spin.Spin.JSON   according to the camunda documentation.Below is my scriptvar SpinJSON = org.camunda.spin.Spin.JSON;var jsonObject = SpinJSON("{}");var customerId = execution.getVariable("CustomerId");var eventType = execution.getVariable("ifsBpaProjectionOperation");jsonObject.prop("CustomerId", customerId); jsonObject.prop("event_type", eventType); execution.setVariable("varJsonBody", jsonObject.toString());In the Debug mode, everything looks fineTrigger for this is an event and we are trying to sync customer records with a 3rd party system But in the execution, it gives an unexpected server eror Looks like it Spin.Json prop() doesn’t work. Is this a bug? IFS version: 24.1.3 

2634
dsj
Ultimate Hero (Partner)
wrprabash
Hero (Partner)
wrprabashHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
IFS Cloud - 24R1 - Skill Setup with 'In Use Cost' - Request management area

Hi Experts,I am trying to assign skills for my resources and use them in request tasks. My question is on field ‘In Use Cost’ (tool tip help : The cost to apply when the skill is available at the time and being used) in skill setup. I have set this value as 30 and did not use any other setups like skill levels.and then assign this skill to one of my resources. The first thing I noticed is that ‘in use cost’ in skill did not inherit. (Is this correct?)Then I created a request task with plan start and finish date within above date range and add above set skill as a demand. If I report time against this demand (with an assignment for the above resource or not) I always get the cost setup in resource group(which is 10).Can someone please explain if I should follow any other setups or my thinking about this functionality not correct?Thank you,Roshan..

312
wrprabash
Hero (Partner)
D
Do Gooder (Customer)
David OsolinskiDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
PSO Transitioning from Soap to Rest

Hi All,We are transitioning from Soap to the Restful Gateway, the Rest calls etc are fine and we have these working, the problem is that we need to remove the webinterface installation on the server but this is currently used to pull in the Service Reference to serialize the xml from the IFS Workbench into a DsSheduleData object so that we can use it in our inhouse code and then serialize it back to send back to IFS.My question is where can I get the DsScheduleData schema/object from when we don’t have the Service Reference to pull it from?I have located the DsScheduleData.xsd in the install documentation folder and created a class file from it using xsd.exe but this does not replicate the reference file obtained via soap so our code can not use it the same way.I also found a Schema.dll in the Restful Gateway folder and tried to import this but I get dependency issues and cannot load it into code,I may be missing something very simple but I am hitting my head against a wall at the mome

361
D
Do Gooder (Customer)

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